hilton worldwide hr tech presentation
TRANSCRIPT
Mark Newman
RoundPeg Board of Directors Inc. 30 Under 30
CEO & Founder HireVue
Rodney Moses
Chairman, Direct Employers Association Taleo Advisory Board Monster Advisory Board
VP Worldwide Recruitment Hilton
People did work that was rooted in
personal relationships. Everyday interactions and a human...
from farmers,
to factory workers
COULD NOT BE
without the
ELEMENT HUMAN
WORK DONE
Then….
1970 - 1986
1987 - 1998
1998 - 2012
Decades of technology… while great, have removed a lot of the
human element and interaction once associated with work.
once personal interactions have been dehumanized.
profiles, emails & databases
It's nothing personal, just business. ” “
HOGWASH!
Business is personal.
People Are…
Voices
Personalities
Experiences
Potential
Ideas for Future
at their core, people want & need to feel connected and interact with others.
Fortunately, a new movement is emerging.
One that finally enables people to…
Be heard.
Tell their story.
Demonstrate their capabilities.
Interact.
Find clarity & valuable insight.
© 2013 Hilton Worldwide Confidential and Proprietary
Hilton’s Digital Journey...
• Ten Brands
• 90 Countries • 4,000 Hotels
• 665,000 Rooms
• 300,000 Team Members*
28
Waldorf Astoria Orlando
*across owned, managed and franchised properties
© 2013 Hilton Worldwide Confidential and Proprietary
Brand Overview
29
Luxury
Full-Service
Focused- Service
Timeshare
© 2012 Hilton Worldwide Confidential and Proprietary
Key Strategic Priorities
30
© 2012 Hilton Worldwide Confidential and Proprietary
Key Talent Management Objectives
31
70,000 High-Quality Annual Hires
Digital Sourcing
Centralized Hourly Recruiting
Personalized Candidate Experience (Customers)
College & Veteran Recruiting
1.6M Americans have served in Iraq or Afghanistan 375,000 troops separated from military each year
90% of enlisted soldiers do not have a college degree
Source: Palomar College Foundation Veterans Office
Roughly 783,000 veterans were unemployed and looking for work, including 207,000 post - 9/11 veterans.
As of March 2013
“We need more businesses to make big, bold commitments to hire and train our veterans and military spouses…We need more hospitals…colleges and employers from every sector to recognize our veterans’ and military spouses’ unique skills and experiences and give them a
fair shot at a job.”
First Lady Michelle Obama
10,000 Veteran Hires In Next 5 Years
© 2012 Hilton Worldwide Confidential and Proprietary
Hilton’s HR Technology Landscape
36
Business Applications
Talent Management Applications
Social Networks
Media & Content
Video Mobile
Intelligence Social
Talent Interaction Platform
Branding, Interaction, Insights
PeopleSoft Taleo/Oracle Successfactors
HireVue
Digital Recruiting
© 2012 Hilton Worldwide Confidential and Proprietary
Digital Recruiting at Hilton
38
© 2013 Hilton Worldwide Confidential and Proprietary
Candidate Experience
SATISFACTION
53
Waldorf Astoria Orlando
94% This experience showed me that Hilton was offering
everyone a fair chance to interview. I loved the convenience as well.
“ ”
© 2013 Hilton Worldwide Confidential and Proprietary
Candidate Experience
54
Waldorf Astoria Orlando
68 HILTON CANDIDATE NPS
Hotel Industry Average: 32
Software Industry Average: 24
© 2012 Hilton Worldwide Confidential and Proprietary
Digital Recruiting Showcase
55
© 2013 Hilton Worldwide Confidential and Proprietary 56
Global Deployment & Change
Learning and Development Opportunities
College
Executive
Corporate
Increase veteran hires
Learning and Development Opportunities
Military
Hourly
© 2013 Hilton Worldwide Confidential and Proprietary
Digital Recruiting Benefits
57
Business
Recruiting
Manager
Candidate
« Quality of Talent « Employment Brand « Time & Cost Savings
« Immediate Access to Global Talent « 10X Productivity, 24x7 « Consistent, Centralized Recruiting
« 94% Satisfaction (68 NPS)
« Anytime, Anywhere « Focus on Customers « High-Quality Talent Pool
Everything was perfect and I am overjoyed with experiencing the digital interviewing process. “ ”
