hlc training news-autumn2010

8/8/2019 HLC Training News-Autumn2010

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Autumn 2010

WILLOW : COMMUNICATION TECHNIQUES : DEVELOPMENT TRACK : LEARNING DIARY


2/2002

FOREWORD

trainingnewsgoing

digital

This autumn edition marks a fresh start for Training News, a pub-lication of rich history that began life way back in 1988 when the cur-rent editor was just a young lad attending primary school.

Training News has now gone purely digital. Taking advantage of new

page-turning web technology, web 2.0 communication methods as well

as a strong army of Training News + followers, it was decided that Train-

ing News should make the transition to become a digital only publication.

Now there maybe some of you that think wait a minute, I want my copy

of Training News in my hand. Thats fine, and we understand those views.

Thats why Training News is available for download from HLCs website.

You can print off the entire publication, or just the pages that interest

you.

Communications have changed and are changing on an almost daily ba-

sis. The advent of websites such as Twitter, Facebook or Linked In can

bring a whole new audience and enables you to update people in an

instant. Training News the paper version cannot do this. Rather than

cram as much information in as possible before deadlines etc, we can

now increase the size of Training News to suit, enable a quick turn around

of information and offer a much more visually pleasing experience.

In keeping with Training News long tradition of informative learning

news, local courses and quality information, Training News digital will be

presented in a stylish Flash format, and can be downloaded, saved or

indeed printed. You can even access the magazine on the move on your

mobile phone.

We hope this new format will prove just as popular as the paper release

and hope that in these digitally inclusive times you will embrace the new

format.

Training News has also been assigned its very own URL. Please bookmark

www.trainingnews.org.uk It will also be available as normal on the HLCwebsite, and regular updates with Twitter - follow us at http://twitter.

com/HLCTrainingNews

New editions of Training News will continue to be released in Autumn,

Winter, Spring and Summer. Although there is no need to sign-up for

these editions, you can register for Training News + e-bulletin service

which as well as continuing to provide regular information on learning

inbetween issues of Training News, will also inform you of when the next

edition is available. Just visit http://www.hlc-vol.org/how-can-we-help/

training-news/tnreg

As always if you would like to provide any feedback or views on this im-portant change please visit our feedback page http://www.hlc-vol.org/

how-can-you-help/feedback

Thank you for your continued support. Ed. x
http://www.trainingnews.org.uk/http://twitter/http://www.hlc-vol.org/how-can-we-help/http://www.hlc-vol.org/http://www.hlc-vol.org/http://www.hlc-vol.org/how-can-we-help/http://twitter/http://www.trainingnews.org.uk/


3/20 03

CONTENTS

trainingnewsRegistered office:

Humber Learning ConsortiumGoodwin CentreIcehouse RoadHull HU3 2HQ

Telephone: 01482 327438Email: [email protected]: www.hlc-vol.org

Follow us: http://twitter.com/HLCTrainingNews

Deadline for WInter Edition: 01 December 2010

HLC will assist the voluntary & community sector in fostering social cohesion through

learning based solutions

Editor & Advertising Andy Cook, [email protected] Executive Andy Crossland, [email protected] Chief Executive Paul Rands, [email protected]

Quality & Programmes Manager Sandra Williamson,

[email protected] of Finance Alison Clark, [email protected]

Finance Support Elaine Tighe & Linda Brown, [email protected] of Administration Diane Pattrick, [email protected]

Administration Assistants Zoe Pickering, Laura Danby,[email protected]

Head of Communications & Research Les Braim, [email protected] & Research SupportAndy Cook, [email protected]

Head of MIS Richard Pyka, [email protected] Leaders: George Baillif, [email protected]

Paul Gower, [email protected] Irish, [email protected]

Heather Jameson, [email protected] OReilly, [email protected]

Vickie Walker, [email protected] Development Worker Dave Edeson, [email protected]

Project Support Scott Lymburn, [email protected]

Disclaimer: The information contained in this newsletter is printed in good faith. Whilst

every care is taken to ensure that it is correct HLC cannot accept liability for any omissions

or inaccuracies and does not take responsibility for the quality of any services mentioned.

04-05

Round up of Learning News

06-07

HLC Information

08-09

On Track to Excellence

10-11

Communication is Key

12-13

Supporting Volunteers

14-15

Sherrie Rhodes, Willow

16-17

Sandra Williamson, Quality

19-20

Learning Diary

autumnautumn // trainingnews
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4/20

Community Links Training offers opportuni-ties for learning & development with a range

of over 30 courses in mental health, manage-

ment and personal development. Courses

can cost from as little as 50 per person.

We are a leading provider of quality mental

health training across Yorkshire & Humber,

delivering to a wide audience including

those involved in mental health services as

well as more generic service providers and

users. With 30 years experience as one of

Yorkshires leading mental health service

providers, Community Links has the hands-

on knowledge and practical expertise that

makes our courses so valued by our partici-

pants.

We are currently offering the following

courses at the subsidised rate of 80 per

person:-

Mental Health First Aid

20th & 22nd October, Huddersfield

25th & 26th October, Leeds

26th & 27th October, Brigg

Youth Mental Health First Aid

30th November & 1st December, Brigg

The courses which we can deliver within your

organisation include:-

Emergency First Aid at Work

Safeguarding Adults

Diversity Awareness

Recruitment & Selection

Drugs & Alcohol

Conflict ManagementEarly Intervention in Psychosis

Professional Boundaries

Domestic Violence

Intro to CBT

Listening skills

Intro to Mental Health

Intro to Neuro Linguistic Programming

Intro to working with Dementia

Intro to a Care Programme Approach (CPA)

Responsibilities of a CPA Co-ordinator

Please contact Nichola Wilton at Community

Links for more informationTel 0845 8389928

Email [email protected]

Web www.mentalhealthfirstaidyorksand-

humber.org

Excellent, effective and afford-

able mental health training

Reform of Sector Infrastructure

Government to consult on reform of

sector infrastructure bodies, says Nick

Hurd

Civil society minister also says a white

paper on reform of public servicecommissioning will be published this

autumn

The Office for Civil Society will launch

a consultation on plans to reform

voluntary sector infrastructure bodies,

civil society minister Nick Hurd has an-

nounced.

At a meeting of the all-party parlia-

mentary group on civil society and

volunteering, held in the House ofCommons yesterday, Hurd said the

Labour government had spent a lot

of money on infrastructure. This was

likely to be cut, regardless of the out-

come of the comprehensive spending

review this autumn.

The consultation would be published

in the autumn, a Cabinet Office

spokesman said.

Hurd also said the government would

publish a white paper on reforms to

public service commissioning this

autumn. He said the proposals would

include longer-term, outcome-based

contracts and allow charities and

social enterprises that bid for govern-

ment contracts to earn a return on

their investment.

Hurd said he was concerned about

the voluntary sectors growing de-pendence on state funding. In the

long term, the government should be

a catalyst for enabling charities to get

resources from non-state sources.

ROUND UPPathways to Work gave voluntary organisations unfair

share of risk, says report

Parliamentary committee criticisesgovernments failure to monitor treat-

ment of third sector subcontractors

Voluntary organisations that delivered

the governments Pathways to Work

initiative bore an unfair share of the

risks involved, a report by an influen-

tial committee of MPs said yesterday.

The Department for Work and Pen-

sions established the 760m Path-

ways programme between 2005 and

2007. The scheme aimed to reduce

the number of incapacity benefit

claimants.

But the Public Accounts Committee

report said the government failed to

monitor the treatment of small volun-

tary organisations that delivered work

for the programme as subcontractors.

The department had an objective to

build a healthy market, but has failed

to develop an adequate understand-ing of the supply chain, the report

said.

It has not monitored how well prime

contractors are sharing rewards andrisks with the more than 80 specialist

subcontractors involved.

We have concerns that effective

small private and voluntary organisa-

tions working in local communities

are being asked to take an unfair

share of the risk by prime contrac-

tors.

The Pathways programme is being

replaced by the new governments

Work Programme.

The report welcomed the creation of

the Merlin standard, a new code of

conduct for contractors and sub-

contractors taking part in the Work

programme, for tackling unfair treat-

ment of subcontractors.

Chris Grayling, the employment

minister, said: This report is hugely

disappointing and just underlines

how misplaced many of the previousgovernments labour policies were.

They just never got to grips with the

challenges of getting people back to

work.

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Watchdog could lose up to a third of its

budget in government spending cuts, hewarns.

Sam Younger, who took over as Chief Ex-

ecutive of the Charity Commission last

week, has signalled where cuts might be

made in its services if its funding from the

government is further reduced in next

months spending review.

His list includes reducing one to one tel-

ephone advice to charities, a reduction

in investigations of smaller charities, andmoving more services online.

In an interview with the Third Sectoron

his first day in the job, Younger said the

commission might decide not to investi-

gate complaints against charities whose

incomes were below a certain level.

Ill be looking at the criteria by which

we decide to investigate an allegation of

malpractice, he said. If resources are

tight, one option is to raise the threshold

below which youd decide not to look at

something.

Younger also said the commission may

have to scale back its advice and guid-

ance function.

Currently, charities are able to receive

one-to-one advice over the phone about

how to interpret its guidance, but this

could be seen as a luxury rather than a

requirement, he said. Guidance could be

published online and charities would be

unable to receive any further advice from

the commission.

The commission might also remove its

requirement that charities ask its permis-sion to pay a trustee, he said.

Younger added that there could be fur-

ther efficiency savings, but acknowl-

edged that his predecessor Andrew Hind

had already made a number of staff re-

dundant.

Difficult and uncomfortable for some

charities these decisions may be, but

these are the choices we have to make,

he explained.

Source: Third Sector

New Charity Commission chief Sam Younger reveals how it

might save money

HWRCC to launch Village Hall and Com-

munity Building Web Site

The first community building web site

able to advertise the facilities and activi-ties available at venues across the East

Riding of Yorkshire, North and North East

Lincolnshire will launch at the end of the

year.

Bookmark for future reference: www.

ruralcommunitybuildings.org.uk

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6/20

Humber Learning Consortium is passionate about learning and how it canbe used to develop and build the confidence of local communities in the Hum-ber Sub-Region.

HLC is helping to make a difference in your community through the delivery ofthe following projects:

Adult EngagementSFA/ESF funded activity focused on supporting the most disadvantaged 19+learners through a wide range of accessible accredited and non accredit-ed learning. They are delivered by a variety of public, private and VCS orgsthroughout the Humber. Contact Heather Jameson email:[email protected]

Community GrantsThese grants of between 2,000 and 12,000 were focused on supportingsmaller VCS organisations in the Yorkshire & Humber area who do not accessmainstream government funds. All funding has been currently allocated withthe exception of South Yorkshire. Contact Niall OReilly email: [email protected]

Future Jobs FundThe Future Jobs Fund is a part of the Young Persons Guarantee which aimsto ensure that no young adult is permanently disadvantaged by the recessionby giving everyone the chance to undertake training, a volunteer place or se-cure a job. Primarily aimed at 18-24 year olds who have been out of work forsix months and claiming Jobseekers Allowance. Contact George Baillif email:[email protected]

HELP Network (Humber ESOL Learning Providers Network)2 year project funded by the Migration Impact Fund bringing together organi-sations providing ESOL to Black and Minority Ethnic Communities locally. Thenetwork encourages members to work together to ensure good quality cours-es, accessible provision and progression for learners. It has also managed tosecure and distribute over 25,000 in funding to members in the past fewmonths for the provision of Health related ESOL.. Contact Paul Gower email:[email protected]

Hull SkilledWorking Neighbourhood Fund project Hull Skilled is funded by One Hull andis delivered by HLC and its delivery partners:-Hull CVS, Hull Hostel Forum, Win-ner, Willow, Hull Ethnic Minority Community College, Universal CommunityCollege, Goodwin & Probe.

The programme aims to equip unemployed people with a range of skills fromSkills for Life to Level II qualifications. Leading to retraining and getting peopleback into work. Contact Mary Irishemail: [email protected]

Humber Skills

This is a key initiative funded by the Big Lottery for 3 years to develop thecapacity of VCS organisations offering a range of services including diagnosisof organisations and Managers and Trustees capacity, direct funding supportfor training and learning solutions and information service for VCS orgs in theHumber. Contact Vickie Walker or Dave Edeson email:[email protected]

in yourcommuni t y

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7/20

Information, Advice & Guidance (IAG)With the significant barriers faced by many learners, as well as a complicatedchoice of progression opportunities, it is important to support learners withquality IAG. This SFA/ESF funded initiative supports all post 19 learners onSFA/ESF funded provision in the Humber. Again delivered by a variety of pub-lic, private and VCS organisations, contact Heather Jamesonemail: [email protected] Learning for Deprived Communities

This key mainstream SFA contract supports the development of the mostdeprived learners and communities. With an increasing focus on developinglearners employability and personal development, contact Richard Pykaemail: [email protected]

Not In Education Employment Or Training (NEET)

An SFA/ESF funded initiative focused on reducing the number of young peoplein the East Riding of Yorkshire who are NEET. 16-18 Activity is presently beingdelivered in Bridlington, Haltemprice and Withernsea and delivered by EastRiding Training Services and Children & Family Action. Contact Sandra Wil-liamson email:[email protected]

Personal & Community DevelopmentA small SFA mainstream contract delivering learning for enjoyment through-out the Humber. Delivered by VCS orgs to the most disadvantaged learners.Contact Richard Pyka email: [email protected]

Celebration of Learning 2010

HLCs third annual Celebration of Learning Awards 2010 event takes place on

10th November 2010 at the Reeds Hotel, Barton.

The event has been held on the North Bank for the past few years and hasalways been well attended by the South Bank partners. We hope the North

Bank organisations will be just as supportive and make the journey over the

Humber to help celebrate the achievements of all learners.

This years categories are: HLC Provider of the Year, ASL Provider of the Year,

Adult Engagement Provider of the year, Community Grant Provider of the

Year, Learner of the Year, Most Improved Learner of the Year, Young Achiever

of the Year: (16-21), Returning to Learning Award (50+), Outstanding Contri-

bution to Learning Award, Supporting Learning Award, Overcoming Barriers

Award, Tutor of the Year.

If you are interested in sponsoring any of the awards or for further informa-tion, please contact Diane Pattrick on 01482 327438 or email: diane.pat-

[email protected]

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8/2008

FEATURE

You may or may not be aware of the Federation of Local

Development Agencies (FoLDA). However, it is the local net-

work of the agencies set up to support the voluntary sec-

tor. The organisations involved in this partnership cover all

four local authority areas in the Humber delivering services

throughout the sub-region.

The organisations involved in the Federation are:

Voluntary Action North Lincolnshire

Voluntary Action North East Lincolnshire

North Bank Forum

Humber & Wolds Rural Community Council

Humber Learning Consortium

Humber All Nations Alliance

Hull CVS

East Riding Voluntary Action Services

Community Economic Regeneration Team (CERT)

They have, over recent years, collaborated in a variety of

ways to enhance each of the partners services to their mem-

bership. They have collaborated on Capacitybuilders funded

contracts relating to the development of agencies set up to

support organisations and groups in the voluntary and com-

munity sector.

However, for me the most significant contract, probably be-

cause I manage it, is called Development Track. So what

is it? The answer is in the name where the development

relates to staff development and track the route or learn-ing journey they seek to follow to improve their skills and

subsequently the quality of their service delivery to you and

your organisation.

Over the period the nature and mode of development ac-

cessed within this programme has been extremely varied. It

was decided at the very start that a flexible approach was

essential to overcome some of the difficulties experienced

by staff wishing to train when, at times, they were the only

person fulfilling a particular role in the organisation.

Staff from the agencies have received training in such di-verse areas as finance, management, safeguarding, commis-

sioning buildings, quality, training, ICT, governance, funding,

etc. Delivery methods have been just as diverse ranging from

one to one mentoring or work shadowing, through tutor led

courses to professional qualifications.

ONTRACK TO

EXCELLENCE

By Les Braim


9/20 09

With the end of the projects funding rapidly approaching,

the partners have to decide to explore how they can sus-

tain staff development in a climate where funds ensure that

training budgets are very small, if indeed they exist at all.

One way to support staff on an ongoing basis is to match

them up with others who fulfil similar roles in other organi-

sations and develop a self-support network of practitioners.We will, therefore, be exploring whether there is a need and

the ongoing viability of such networks, bearing in mind they

need to take ownership and direct activities themselves. Of

course, networks can work in a variety of ways from setting

up face to face meetings to communicating by other, often

web based means, rather like a social network.

The potential benefits of these networks include:

sharing information and documents

the ability to communicate with each other at any time

a resource which allows them to take ownership of theirown development

the means to support each other.

In addition, online communities offers:

assistive technology that is flexible and can be used both

as a formal learning platform as well as an informal re-

source and support network.

the ability to manage resources online

encouragement for the development of ICT skills, which

can then be used to expand knowledge through researchand keep up to date with current trends.

So what, you might say? What has it to do with my organisa-

tion?

If these networks can be established between the local

development agencies there is then a real potential to roll

them out to the wider VCS, offering a resource which already

has some value and currency.


10/20

COMMUNICATIONIS KEYTheres a lot more to effective communication than simply whatyou say.

Are you paid to communicate? Most people are these days,this is how people coordinate action - yet curiously very littlecommunication training is conducted after the basics have beenlearnt in school. Communication is at the very heart of the train-ing and business world and it is my experience that even thosewith natural talent can benefit from a little extra communica-tion training. Communication is a complex, context-dependantand highly individual affair making a generic communication

tips article like this challenging. But what the hell, here aresome pointers. Please hold them lightly and not as absolutes.Most of the following apply to face-to-face communication, onthe phone and email. Many of them have been influenced byNonViolent Communication and ontological coaching if theseare familiar approaches.

Top 15 communication training tips

Listen firstListening fully without interruption is the primary communica-tion skill. Honing your empathy (as defined as the intention toconnect in the present moment) and learning to differentiate

it from other forms of listening such as sympathy, storytellingand consoling is worthwhile. Active listening and paraphrasing(repeating back what people have said) may also be useful, butany listening skill done as manipulation will quickly be spotted -the intention is what matters.

BreatheWhile involved in a challenging conversation take a deep breathdown into the belly and let it out slowly before responding.Centre by becoming aware of your physical body in the hereand now to get yourself together.

Say I...Using I statements such as I feel miserable when that happens

rather than psychologically distancing oneself by using you...or other terms (e.g. You know, you feel miserable when thathappens) makes a huge difference as only once a statement isowned can it can be addressed. It encourages people to speakfor themselves too separating facts from opinions (see latertip).

Separate facts from opinionsSpeaking as if opinions are facts can lead to all sorts of trouble(thats an opinion). Watch out for the verb to be as a sign ofthis - Jane is a bad manager, John and Fred are lazy. For anyconflict resolution describing the objective facts about whathappened is a good place to start; the same with appraisals andfeedback. This sounds like a simple tip but is remarkably dif-ficult for people.Avoid judgement, blame, denial of responsibility and compari-

sons

No matter how much you judge or blame people they wontlike you for it. Joking aside, when corporate negotiations or re-lationship discussions descend into judgement and blame, bothparties lose. Denying responsibility (I had to do it, Its my jobto hate them, I was only obeying orders) also means thatcommunication ends. Comparisons are, as the saying goes, usu-ally odious. Avoid them.Get emotionalEmotions point us in the direction of what is important. I am an-gry or scared when something important to me is threatened,sad when something meaningful is lost and happy when itsgained, for example. Emotions also inspire and motivate oth-

ers. Having emotional intelligence is a crucial life, training andbusiness skill.

Know the cause of emotionsNote that people can stimulate each other s feelings but are notthe cause (a persons own thinking and needs are), also usingthe word feel doesnt necessarily imply a feeling is involved.You made me angry and I feel you dont love me for exam-ple are unlikely to lead to useful conversations.Needs and valuesBeneath feelings are needs and values. I may be angry becausemy need for freedom is being threatened by a micro-managingboss or delighted because I value appreciation and have re-

ceived it from colleagues, for example. Because we all have thesame basic needs, learning to understand others in this way is avery powerful form of communication training.

By Mark Walsh

10

FEATURE


11/20

Get moody

People live in long-term moods. If you have a friend who is al-ways happy and another who would view winning the lottery asa misfortune, you know this; however peoples own moods areoften invisible to them (ask around to find out yours).

The mood and tone in which we say things and choose to listenmakes a huge difference - moods are constantly communicatedpredispositions for action.

Ask for what you wantAsking for what you want in specific and time-bound positivelanguage is how to get what you want and improve your life!This sounds simple, but often people dont ask in a clean way

(e.g. Its hot in here! rather than please open the window).Watch out for assumptions too...You wanted a pet? You justsaid buy me an animal for Christmas not a living one!Note that there are only four responses to any request - accept,decline, commit-to-commit (e.g. Ill tell you Monday) andcounter-offer. Maybe has no real meaning and should be avoid-ed. Be clear about your standards for any request e.g. Id likethe report 10-12 pages long and to include a section on finance.On my desk by Monday.Make declarationsMake bold declarations in public if you want things to change,We will put a man on the moon within 10 years, Britain isnow at war with Germany and I do are all examples of bold

declarations.Have a look at what youre sayingWe communicate more through our bodies than through ourwords - especially around emotionally significant subjects. Ex-amine what your body is saying by looking at a video recording

of yourself speaking with the sound off. In many ways we are

our bodies and these express continuously.Take culture into accountDifferent nations, subcultures, ethnic groups, companies, evendepartments have their own cultures. What may be appropri-ate with a group of engineers in Germany may not be with agroup of therapists in the US.Take individual differences into accountDifferent people like to communicate in very different ways.There are numerous typologies such as Myers-Briggs and theEnneagram for looking at communication styles. Extrovert andintrovert people like to communicate in very different ways, asdo people at different stages of development, people preferring

left or right brain thinking, liberals and conservatives, etc.Listen some moreListening is on the list twice as one cant really listen too much.Our top communication training tip - listen.

Mark Walsh leads business training providers Integration

Training - based in Brighton, London and Birmingham. Spe-cialising in working with emotions, the body and spiritualityat work they help organisations get more done without go-

ing insane (time and stress management), coordinate actionmore effectively (team building and communication training)

and help leaders build impact, influence and presence. Clientsinclude international blue chip companies, UNICEF and The In-stitute of Development Studies.

www.trainingzone.co.uk/

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http://www.trainingzone.co.uk/http://www.trainingzone.co.uk/


12/2012

SUPPORTING

VOLUNTEERSHull CVS Volunteer Support Project aims to make volunteer-

ing more accessible, and provide additional support to Vol-

unteers and Volunteer Involving organisations throughout

the volunteering experience.

Our work with volunteers:

We will hold an initial interview with the volunteer to dis-

cuss their volunteering and assess any extra support needs.

The volunteer will attend a 3 day Introduction to Volun-

teering course, which will be run over 3 consecutive weeks.

The course will look at:

o The positives and negatives of volunteering

o Volunteer and organisation expectations

o Communication Skills

o Confidence building and assertiveness

o Discrimination, Equality and Diversity

o Stress and relaxation

o Achievements through volunteering

o Finding volunteer opportunities

We will then hold another interview with the volunteer to

discuss different volunteer positions.

If the volunteer is ready to begin volunteering, we can as-

sist in completing applications, making appointments and at-

tending interviews.

If the required volunteer placement is not available, we

will work with Volunteer involving organisations to create/

tailor placements to the volunteers requirements

We will also offer additional training if the volunteer feels

that they need it, and/or source further learning opportuni-

ties.

We will remain in contact with the volunteer and regularly

evaluate the volunteering, to ensure that the volunteer has

the best volunteering experience possible.

Our work with Volunteer Involving Organisations:

We will come and give talks/workshops to your service us-

ers about how the project could support them into volun-

teering positions.

Provide training for staff on working with volunteers

If you already use volunteers but do not provide training

for them; they could attend our 3 day Introduction to Volun-

teering training course

We can help you to establish volunteer roles within your

organisation

We can advise on good practice for working with volun-

teers and assist with policies and procedures which you may

want to put in place.


13/20 13

Managing volunteers

Humber Learning Consortium is happy

to give advanced notice for Volunteer

Co-ordinators and Managers of units

for the NOCN Award in Managing

Volunteers (Level 3) course to be run

2010/2011. Due to changes within

the OCN this is the last chance we can

offer this course!!

Managing Volunteers is a nationally-

recognised level 3 qualification consist-

ing of 3 units; HLC still have spaces left

on 2 units; Social Policy for Managing

Voluntary and Community Groups (4

days) and Valuing Your Volunteers (5

days).

Each unit cost is 100 to learners inthe Voluntary & Community Sector i.e.

300 for the full award. (If you live or

work in HU1 HU9 postcode, please

contact us about subsidised places)

venue TBC.

Social Policy for Managing Wednes-

day 10th, 17th & 24th November,

Wednesday 1st December 2010

Objectives and outcomes:

Develop an understanding of the

impact of social policy on an organisa-tion.

Identify how organisations may influ-

ence the development of social policy.

Valuing your Volunteers Wednes-

day 12th, 19th & 26th January and

Wednesday 2nd & 9th February 2011

Objectives and outcomes:

Identify good practice in recruiting

volunteers.

Identify good practice when working

with and managing volunteers. Evaluate organisational procedures

and policies in terms of their impact

on volunteers.

Please note we are unable to provide

meals on these courses. You are wel-

come to bring along your own packed

lunch. Tea/coffee biscuits will be pro-

vided throughout the day.

If you are interested in any of the

above or would like an informal chator indeed would like to secure a place

please call Vickie at HLC on 01482

327438 alternatively you can email

[email protected]

HereatHullCV

Swearecomm

ittedtohelping

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* CV Writing

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* Interview techniques

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OWEN can also provide you with:

* Funding for external training (terms

apply)

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14/20

I TURNED

MY LIFEAROUNDMy life changed in the Summer of 2005 whilst on holiday in

Turkey with my husband and three young children aged 5, 3

and 6 months. Suddenly and unexpectedly, I began to have

panic attacks, felt unable to cope and couldnt leave the

hotel room, leaving my husband to cope with our young

family. This was to be the start of a nightmare journey asmy anxiety and depression spiralled. I was diagnosed with

acute postnatal depression and for 6 months, wouldnt get

up, wash or dress. The Health Visitor helped me cope with

the children and I was referred to a Community Psychiatric

Nurse for advice and support.

Fortunately, I had a supportive sister and husband who of-

fered the emotional and practical support, I desperately

needed, not only to cope with raising a family, but also with

my unhappiness and depression.

The situation was affecting the family unit I was unable tolook after or interact with my children.

Unfortunately, postnatal depression is not always recog-

nised as a debilitating condition and I was often told Pull

yourself together! or Youve just got to get on with it!

which only added to my misery.

The turning point was in January 2006, when my Commu-

nity Psychiatric Nurse encouraged and helped me access a

support group, facilitated through a community project,

which was housed in Willow, North Hull Womens Centre.

The group size was small, friendly and in a women only en-

vironment and the activities were therapeutic and unpres-

sured. Lennon, my one year old son, attended Willows

crche whilst I attended and this initially, was the main rea-

son for joining. It enabled him to interact with other chil-

dren in a stimulating environment, as I had been unable to

play with him, making me feel guilty and inadequate even

though it was out of my control.

This was to become a life changing step for me! It was the

focal point in my life and I began to look forward to theseweekly sessions, an incentive to leave the house! This con-

tinued for several months, my confidence growing and the

feelings of isolation easing slightly. Although I knew I had

a long way to go, I felt perhaps, there was a light at the end

of the tunnel!

In September 2006, I felt ready to take the next step, de-

spite feelings of self doubt and experiencing severe panic

attacks. I attended a 5 week Aromatherapy course, organ-

ised by Willow, at my childrens primary school, within my

local community but more importantly within my com-

fort zone! This gave me the confidence and motivation toprogress over the road to a community hall to attend

another of Willows outreach courses Crafts. I also at-

tended a course with ArtLink in December 2006, which in-

volved making Christmas cards with children in our local

primary school. I was terrified but successfully completed

the project, even helping out another project at a school

outside my comfort zone a big step forward! This gave

me the confidence to travel the short distance to Willow

in January 2007, where my learning journey continued!

The open door policy, friendly small groups and great

childcare facilities made this possible. I began attending

a range of courses in Soft Skills - both accredited and non-

accredited, I began to enjoy life again! Whilst I was still ex-

periencing panic attacks and often struggling to cope with

my anxieties, I began socialising again and the children had

their Mum back!

By Sherrie Rhodes

FEATURE

14


15/20

Since these dark days, I have gone from strength to

strength I have accessed a range of training and learn-

ing provision, including NOCNs, NVQs & UFAs in a range

of areas IT, Supporting Childrens Learning and Crafts to

name just a few. Whilst the journey has not always beeneasy, my determination to overcome postnatal depression,

my love for my family and commitment to learning has

inspired and motivated me to overcome many barriers.

In January 2009, I saw an advertisement in The Hull Daily

Mail, asking for volunteers on the Doula project a volun-

tary organisation which provides support to vulnerable and

isolated women during late pregnancy, childbirth and the

first 6 weeks after birth; immediately I knew this was what

I wanted to do! I researched on the Website, believed I

could make a difference and attended the Open Evening.

Despite being very nervous, I attended an interview and

was honest about my personal battles, which was still

featuring in my life, although to a much lesser degree. I

was delighted when I was successful and undertook an

intensive training programme in the Spring of 2009. I am

now trained, supporting Mums and finding the experience

rewarding! I believe that by offering support, they may

have less chance of going through the nightmare that I did.

LEARNING HAS MADE SUCH A DIFFERENCE TO ME

AND MY FAMILY.

Learning has made such a difference to me and my family,

and I am proud to be supporting some of the citys most

vulnerable women as a result of this. My journey continues

- my goal is to study midwifery and I feel confident I can

achieve this.

After attending a Regional Award Ceremony in Leeds,

Sherrie went on to represent Yorkshire and Humberside as

Outstanding Learner of the Year in a prestigious ceremony

at Westminster, London in May! Jacquie Newman and my-

self - Sylvia Kilvington (Centre Co-Managers) attended withSherrie and her husband Sean. Prior to that, Sherrie was

awarded the Overcoming Barriers Award at HLCs Celebra-

tion of Learning event.

Sherrie has now enrolled on NVQ CACHE (Childcare) Level 2

course and is volunteering in Willows Creche to further de-

velop her skills and gain experience to help her achieve her

goal of becoming a midwife. She has also joined Willows

Management Committee as she wants to put something

back into the Centre and help make a difference to women

in the community. She is also planning to enrol on the Ac-

cess course into Midwifery.

Silvia Kilvington, Willow Co-ordinator said Sherrie was the

first woman to join our Big Lottery, Reaching Communities

outreach programme aimed at supporting our most hard

to reach learners. She is an inspirational person, who has

turned what was a very dark time in her life into a positive

by helping some of the most vulnerable women in the city

as a result of her experiences. She is a testimony to the

valuable work undertaken in the heart of the community

by voluntary organisations like ourselves. As we approach

the last few months of our Lottery funding in this era of

financial uncertainty, we are determined to secure fundingto carry on making a difference to women like Sherrie and

her family.

15


16/2016

FEATURE

As Quality and Programmes Manager

at Humber Learning Consortium I am

involved in all aspects of quality assur-

ance with delivery partners. HLC oper-

ates a very successful Quality Improve-ment Network (QIN) which takes place

approximately five times per year and

is attended by represenatives from a

range of HLC delivery partners, across

all contracts.

The QIN is the ideal forum for shar-

ing good practice; a chance to update

on new and emerging issues and an

opportunity for members to work to-

gether to improve the overall qualityof provision of HLC and its delivery

partners. The QIN also identifies and

helps to address many of the training

needs of delivery partner organisa-

tions.

HLC produce an annual Quality Calen-

dar which represents a cycle of events

that take place between HLC and part-

ner organisations, which includes the

monitoring of many different activi-ties.

HLC and many of its delivery partners

come under the remit of government

funding which means that we are in

scope for Ofsted inspection and work

in line with the Common Inspection

Framework (CiF) guidelines. HLC pro-

duce an annual Self Assessment Re-

port (SAR) which reflects on the aca-

demic year. The SAR is compiled fromeach of the individual delivery partner

SARs, identifying the main strengths

and areas for improvement within the

areas of the CiF. As a result of the com-

pleted SAR, HLC and each of its deliv-

ery partner organisations, complete a

Quality Improvement Plan (QIP) which

identifies the main areas for develop-

ment, which are regularly monitored

throughout the year.

As well as regular contract meetings

between HLC and delivery partners,

we also undertake a Quality Perform-

ance Audit of each delivery partner at

least once per year, whereby Project

Leads undertake a thorough quality

check and follow up/monitor result-

ant action plans. This process iden-

tifies organisations as being of high,

medium or low risk and ensures thatthey are reviewed and supported ac-

cordingly, having highlighted any areas

of concern.

QUALITYIN

PARTNERSHIP

By Sandra Williamson


17/20 17

Quality of provision is also assured

through the monitoring of Observa-

tion of Teaching and Learning (OTL),

which takes place with all delivery

partners. Action plans are monitoredclosely in order to improve the links

between the OTL process and quality

improvement activities, particularly in

terms of specific action points and re-

observations. Where delivery partner

organisations do not have a qualified

observer, HLC staff are available to un-

dertake the OTL.

HLC have recently been successful in

securing an LSIS Flexibility and Inno-vation Fund (FIF) bid. The resultant

project is entitled Quality in Partner-

ship (QUIP) and is a collaborative,

sector-led project between HLC and

North Yorkshire Learning Consortium

(NYLC), which aims to build capac-

ity and strengthen all areas of quality

with a group of voluntary and com-

munity sector delivery partners across

the Humber and North Yorkshire.HLC and NYLC plan to deliver a pro-

gramme of performance and quality

enhancement activities supported by

a virtual learning environment (VLE).

The VLE has been launched as a mi-

crosite for QIN members to access,

entitled QUIP. The FIF programme

will be geared to the Common Inspec-

tion Framework and hopes to reflect

the needs and operational context of

the delivery partners in order to sharegood practice to drive quality improve-

ment. Following diagnostic assess-

ment of delivery partners, the project

will provide support in varying degrees

to a range of delivery partners devel-

oping their internal systems and proc-

esses with regard to quality and per-

formance issues. This exciting project

is still in the early stages of develop-

ment, but regular updates of progresswill follow!

To find out more about the QUIP

please contact Sandra Williamson at

HLC on 01482 327438 or email:

[email protected]
mailto:[email protected]:[email protected]


18/20

NEXT EDITION: DECEMBER 2010

Humber Learning Consortium is registered in England & Wales as a Private Company Limited by Guarantee No. 4383779 - Registered Charity No. 1097333

is going digital

Autumn 2010 - now on the webwww.trainingnews.org.uk

or follow us at

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