honest conversations in the workplace david craigie july 2013
TRANSCRIPT
Honest Conversations in the Workplace
David CraigieJuly 2013
Overview Psychological Contract & Engagement Honest conversations & Well-being Stress Management Standards Communication Case study 1 Case study 2 Links
Honest Conversations...Psychological Contract
“the perceptions of the nature of the relationship between an employer and employee, including beliefs, expectations and informally understood mutual obligations”
Engagement“an engaged employee is fully involved with and
enthusiastic about his or her work and will work to further the organisation's interests”
Why is it important?
Not being consulted or feeling left out of communication loops can lead to a negative impact on Employee Engagement and a perceived breach of Psychological Contract.
Psychological ContractPerceived Fulfilment
Job SatisfactionAffective Commitment
Perceived Breach Job Dissatisfaction Intention to leave Fewer Organisational Citizenship Behaviours
(towards the Organisation and Individuals)
Why is it important?Positive aspects of good communication:
We care about people's well-being Employee well-being is good for
business+ Productivity
- Absence
Reputations matter
Stress Management StandardsSource: www.hse.gov.uk/stress
Demands ControlSupport
RelationshipsRole
Change
When is honesty inappropriate or a potential form of bullying?
Honest conversations require wisdom and discernment, knowing...
1. What to say2. When to say it3. How to say it4. If to say it at all
Communication
Business is struggling... to talk, or not to talk, that is the question!
Case study 1
Don't talk about it Honest Conversation
- Avoids immediate stress
- Doesn't pre-empt departures
+ Involves employees in solution seeking
+ Can improve employee performance (if done early enough)
Performance Issues with a member of staff
Case study 2
Don't talk about it Honest Conversation
- Avoids immediate stress
- Hope things resolve themselves
+ Employee might not know of problems
+ Gives opportunity for development/feedback
Honest conversations can help improve employee well-being (and therefore productivity and reduce absence).
They also allow for growth, personal development, shared solution seeking and foster a culture of trust and respect.
Honesty needs wisdom and discernment.
Conclusions
www.edinburghcoachingservices.co.ukEmployee AssistanceProfessional Coaching
Stress Audits/Manager Training
www.edinburghpsychologyservices.co.ukTherapy, Counselling, CBT
Personal Coaching