housing committee subject: quarterly performance ......262 to: housing committee agenda item mo.35...
TRANSCRIPT
262
To: HOUSING COMMITTEE
AGENDA ITEM MO. .;..,.:. 35 ...*,.
Subject: Quarterly Performance Review 1 January 1998 - 31 March 1998
NORTH LANARKSHIRE COUNCIL
RE PO KT
Date: 20 MAY 1996 Ref GW/AG/BMl8
I I
I attach for Committee’s information and consideration as appropriate a copy of the above report.
t
Gavin Whitefield Director of Housing
iUICKeview
263
NORTH LANARKSHIRE COUNCIL
Quarterly Performance Review
1st Janua y to 31st March 1998
Housing Department
264
CONTENTS PAGE
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
Rent Arrears
Housing Benefits
Void Properties
Waiting Lists
Homeless Persons
Repairs and Maintenance
Staffing & Establishment
Home Contents Insurance
Rent Collection
HRA Capital Programme
House Sales
Housing Income Control
Estate Management
Customer Care
Housing Stock
1
5
7
9
14
16
21
23
24
25
32
34
35
37
38
265 1
1. RENT ARREARS
1.1 OPERATIONAL OBJECTIVE - To minimise rent arrears
1.2 PERFORMANCE INDICATORS
Cumulative current arrears as NLC Actual 2.29% % of annual gross rent debit Performance Target 97/98 2.20%
Accounts Commission Performance 2.0% - 8.0% Target
Cumulative current arrears as NLC Actual 5.21% % of annual net rent debit Performance Target 97/98 3.75%
Accounts Commission Achievable 7% Target
1.3 CURRENT POSITION AS AT 31.03.98 ACCOUNTS COMMISSION INDICATOR "/U NET RENT DEBIT
1.4 TRENDS/BACKGROUND INFORMATION
1.4.1 CURRENT TENANT ARREARS
District North (Stock 6,099)
960000
880000 - 800000 - 720000 !
I 640000 .
$ 560000 - -
240000 - 160000 +
80000 - 0 L- . _ _ _ ~
Jan-Mar 97 Apr-Jun 97 JuCSep 97 Oct-Dec 97 Jan-Mar 98
266 2
District Central (Stock 18,607)
1200000 -. . - - .._
1120000 4 " _
-_ - -. 1040000 - 960000 - 880000 : 800000 I
5 720000 - 3 640000 - 2 560000 -
480000 - a 400000 -
320000 - 240000 - 160000 - 80000 -
I
0 1 Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Mar 98
District South (27,800)
880000 - 800000 +
720000 > 640000
I 560000 i - ' 480000 ! 3
5 400000 ?! < 320000 -
240000 - 160000 - 80000
I
0 _____ Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Mar 98
North Lanarkshire Council (Stock 52,506)
1800000 i 1600000 - 1400000 I
1200000 - E 1000000 -
< 800000 -
600000 - 400000 - 200000 -
- ,
z
0 Jan-Mar 97 Apr-Jun 97 JuCSep 97 oct-Dec 97 Jan-Mar 98
Performance Target 97/98 - €1.75m
267 3
1.4.2 NO. OF TENANTS IN ARREARS
District North
8000
70004
60004
; 5000.: 4000,’ Y
~
PI I
-
Jan-Mar 97 Apr-Jun 97 JuCSep 97 Oct-Dec 97 Jan-Mar 98
District Central
8000
7000
t? 6000 2 < 5000
y 4000 C m f 3000 + 0 2000 0 2
1000
m
C .-
c
0 Jan-Mar 97 Apr-Jun 97 JuCSep 97 Oct-Dec 97 Jan-Mar 98
District South
10000
9000 i
8000 1 E 1
70004 E 2 6000.
Y) 5000
4000
C - - E 3000
4 20w
1000
0 An-Mr 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Mar 98
268
Reminder 1 Reminder 2 Reminder 3 Notice Of
Proceedines
4
District North District Central District South NLC 857 2,398 3,966 7,221 158 752 745 1,655 279 1,089 1,046 2,414 312
North Lanarkshire Council
22000,
20000 i 18000 1
16000 J
14000 ~
12000 - 10000 1 8000 1 6000 1 4000
2000
0 ~~
Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Mar 98
1.4.3 FORMER TENANT ARREARS ACCOUNTS COMMISSION PERFORMANCE INDICATOR
1.4.4 POSITION AT 31.03.98 - NORTH LANARKSHIRE COUNCIL
I Averaee arrears value Der house 1 €37.95 I 1 Average arrears value per tenant in arrears I 5223.01 1
1.4.5 RENT ARREARS LETTERS ISSUED 01.01.98 - 31.03.98
1,084 1,537 2,933
269
2.
2.1
2.2
2.2.1
(i)
(fi)
(iii)
HOUSING BENEFITS
OPERATIONAL OBJECTIVE - To maximise housing benefit take up
PERFORMANCE INDICATORS
STANDARDS 97/98
New Applications - all fully completed new applications will be processed in 5 working days
Additional Information - if new applications are incomplete and require further information this will be requested in 5 working days
Review - all completed renewal claims to be processed within 10 working days
Council Tenants
2.2.2 PERCENTAGE OF HOUSEHOLDS IN RECEIPT OF HB BY DISTRICT (31.03.98)
District Central District South District North
270
Gross administration cost per case NLC Target 97/98 % of HB applications processed in 14 days NLC Target 97/98
2.2.3
2.3
2.3.1
2.3.2
€23.11 €26.78 96 %
95.3%
TRENDSPACKGROUND INFORMATION
HOUSING BENEFIT CASELOAD (PUBLIC SECTOR)
North Lanarkshire Council
-~ ~
Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 at-Dec 97 Jan-Mar 98
HOUSING BENEFIT CASELOAD (PRIVATE SECTOR)
North Lanarkshire Council
1000
0
5000 ~
4000 1 3000 1
I
1
2000 -
Jan-Mr 97 Apr-Jun 97 JuCSep 97 Oct-Dec 97 Jan-Mr 98
27 1
District Total Allocations NORTH 88 CENTRAL 359 SOUTH 507 N.L.C. 954
7
'51 Over 6 Weeks 12'% 45% 42'/0 40%
3. VOID PROPERTIES
3.1
3.2 PERFORMANCE INDICATORS
3.2.1 "/"OF STOCKVACANT
OPERATIONAL OBJECTIVE - To minimise void periods
North Lanarkshire Council NLC Target 97/98 Scottish Office Limit
1.63% 1.75% 2.5%
3.2.2 VOIDS AS A "/o OF TOTAL STOCK BY DISTRICT - 31.03.98
District North District Central District South
3.2.3 '/I OF ALLOCATIONS IN EXCESS OF 6 WEEKS FROM DATE OF TERMINATION 01.01.98 - 31.03.98
3.2.4 RENT LOSS DUE TO VOIDS AS "/U OF RENT DUE YEAR TO DATE - ACCOUNTS COMMISSION PERFORMANCE INDICATOR
North Lanarkshire Performance Target 97/98 - 1.6%
272
Band
< 2 weeks 2-6 weeks > 6 weeks
3.2.5 TIME TAKEN TO RELET HOUSES - 01.01.98 - 31.03.98 ACCOUNTS COMMISSION PERFORMANCE INDICATOR
District North District Central District South N.L.C. No. % No. % No. % No. % 11 12% 26 7% 35 7% 72 8% 66 76 % 171 48 % 261 51 % 498 52% 11 12% 162 45 % 21 1 42 % 384 40°h
-
District
3.3 BUDGETARY CONTROL INFORMATION
THIS PERIOD 1997/98 Period Actual I Variance Annual I Projected I Variance
3.3.1 RENT LOSS BUDGETARY CONTROL
NORTH CENTRAL SOUTH N.L.C.
Estimate Estimate 25,412 19,915 (5,497) 101,650 99,672 (1,978)
180,996 93,329 (87,667) 723,985 535,532 (188,453) 132,500 228,955 96,455 530,000 895,668 365,668 338,908 342,199 3,291 1,355,635 1,530,872 175,237
3.4 TRENDS/BACKGROUND INFORMATION
3.4.1 TERMINATIONS AND ALLOCATIONS (NORTH LANARKSHIRE COUNCIL)
1200,
Jan-War 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Wr 98
273 9
WAITING LISTS
OPERATIONAL OBJECTIVE - To efficiently operate the council allocation policy
PERFORMANCE INDICATORS
STANDARDS 97/98
Termination Notice - all written notices to terminate tenancies will be responded to in 5 working days
Succession to Tenancy - all investigations will be undertaken and a decision for requests for succession to tenancy given in 10 days
Transfer of Tenancy - a decision will be given on a tenant application for transfer within 15 days
Written Allocation Enquiries - all written allocation enquiries from waiting list applicants will be responded to in 10 working days
Visits New Applicants - all new applicants who have submitted an application form will be visited in 10 working days
274 10
4.3 TRENDSDACKGROUND INFORMATION
4.3.1 NO. O N WAITING LIST BY DISTRICT AS AT 31.03.98
12000 ~
10000 1 CI 1 f 80002 0 .-
60004
District North (3638)
4.3.2 BY APPLICANT TYPE AS AT 31.03.98
District District Central South (4506) (1 0009)
Moodiesburn
Ndcal(53)
LhderlOver Occ (179)
Transfer (208)
Other (8)
SubTenanls (380)
75 575 1075 1575 2075 2575 3075
No. On Waiting List
KilSyth
Other (27)
Owner Occ (87)
Sub-Tenants (1059)
Transfer (560)
MedlShekered (462)
Under/Over Occ (615)
3 3 I __-j_
75 575 1075 1575 2075 2575 3075 3575
No On Waiting List
27 5 11
District Central
Other (56)
Underlover Occ (504)
Medical (262)
Trans Ex Flats (670)
Mess Sub Tnt (3014)
~ ~
75 575 1075 1575 2075 2575 3075
No On Waiting List
District South
Tied Tnts (93)
Rivate Tnts (277)
Other Dist (17)
Scot Horns (329)
Sub Tnt (3867)
Trans (4169)
Own Occ (629)
Other (628) ~~ ~
75 575 1075 1575 2075 2575 3075 3575 4075 4575
No on Waiting List
276 12
4.3.3 WAITING LIST TRENDS 01.01.98 - 31.03.98
(a) District North
T 7000
6000 I
-. 5000 4 4000 +
3 I
- I I % ln 3000;
E
d 2000 - Z
, 1000
0 Jan-Mar 97 Apr-Jun 97 Jui-Sep 97 Oct-cec 97 Jan-Mar 98
* Figures include Moodiesburn, from October 1996
(b) District Central
8000 -
7000 4 6000 1
f 5000 1 m
= 4000 I
E 3000 +
I
-. , -
I
P s 2000 -
1000 + I
i
---_- 0 , Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Mar 98
(c) District South
11000 - 10000 e
a - - e 9000 ~
8000 - 3 7000 - -.
5 4000 - p 3000
2000 - 1000 -
0: Jan-Mar 98 Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 OCt-DeC 98
(d) North Lanarkshire Council
20000 - 18000 b
16000 - -. 14000 1 T 3
.= 10000 - 8000 - 6000 -
- - - .A
~ f2000 1 C .-
0
4000 - 2000 ~
O J
Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 J a n - k r 98 J a n - k r 97
13
278 14
HOMELESS PERSONS
OPERATIONAL OBJECTIVE - To deal with homeless applicants in accordance with Scottish Office guidance and legislative provisions
PERFORMANCE INDICATORS
HOUSING STANDARDS 97/98
Applicant Investigation - all investigations concerning an applicant made under the Housing Act 1987 - Homeless provision will be completed in 28 days
Applicant Referrals - all applicants considered to be in priority need will be referred for or occupy temporary accommodation/bed and breakfast within 5 working days of homeless decision
Applicant Housed - applicants assessed as being in priority need to be provided with accommodation within 3 months after the priority homeless decision
District Central and North based on manual system. District South based on MDISL computerised system.
5.2.2 AVERAGE LENGTH OF STAY IN TEMPORARY ACCOMMODATION ACCOUNTS COMMISSION PERFORMANCE INDICATOR
279
15 5.3 TRENDS/BACKGROUND INFORMATION
5.3.1 QUARTERLY CASELOAD - NLC
600 _.
Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Mar 98
5.3.2 APPLICANTS HOUSED UNDER THE ACT - NLC
250.
Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Oct-Cec 97 Jan-Mar 98
280
Noof jobs '/n Noof jobs '/U Total Jobs
timescale I in 1 1 outwith I 1
16
Performance Target 97/98
6 .
6.1
6.2
6.2.1
Right to Repair NLC Target 97/98
REPAIRS AND MAINTENANCE
No of '/n No of Failed 'Yn Total Jobs
Jobs 3,938 100% 3,938
Satisfactory Jobs*
OPERATIONAL OBJECTIVE - To effectively repair and maintain the council's housing stock utilising the available budget to maximise 'value for money'
Direct Issue Repairs NLC Target 97/98
PERFORMANCE INDICATORS
No of Direct Issue Repairs "/o of All Repairs Issued 27,034 40 %
REPAIRS PERFORMANCE JAN-MAR 1998 ACCOUNTS COMMISSION PERFORMANCE INDICATORS (CATEGORY 1-4)
* Failure relates to number outwith timescale
6.3.1 EMERGENCY REPAIRS COSTS - NLC
900000 - 800000 -
Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Oct-Dec 97 Jan-Mar 98
997/98 REPAIRS BUDGET MONITORING
* Estimates only at this stage. To be confirmed
I8
IUW//Yb K W A l K b l5UUClCl MUNIIUKINC. II
288
20
285 21
7. STAFFING & ESTABLISHMENT
7.1 OPERATIONAL OBJECTIVE - To operate within the approved establishment and minimise the level of sickness absence
7.2 PERFORMANCE INDICATORS
7.2.1 ESTABLISHMENT AND LEAVERS 01.01.98 - 31.03.98
Division
North
Central
South
Central support
Wardens 49 1
286
Division Area Total No of Total No of VI,
Office/Section Man Days Sick Days North Kilsyth/Cumb 1,687 43.5 2.58
Moodiesb urn 675 9 1.33 Caretakers 225 6 2.67
22
Last Period
6.48 3.77 0.00
7.2.2 LOST TIME THROUGH SICK LEAVE - 01.01.98 - 31.03.98
Central Coatbridge N 1,575 82 Coatbridge S 1,772 142.5
Airdrie N 1,631 60.5 Airdrie S 1,518 86
Tower - - Depot Clerks 337 30
5.21 3.36 8.04 7.06 3.71 4.82 5.67 4.42 8.90 2.11
7.06 Caretakers
Estate 619 37 5.98 24.40 Caretakers Concierge
Caretakers I
3,768 286 7.59 10.42
Central Support Tenancy 1,294 58.0 4.48 & Directorate Services
Caretakers 619 41 6.62 Development 506 25.0 4.94
Property 1,294 20.0 1.55
1.88
1.05 2.71 0.94
I Finance& I Housing 3,740 156.5 4.18 4.02
Client Directorate Wardens
,
349 2 0.57 0.00 2,854 104 3.64 2.27
TOTAL 34,697 1,608 4.63 4.78
287
District Within Target
8. HOME CONTENTS INSURANCE
%I Outwith O h Performance Tarnet Target 97/98
23
District Area Office Number on Scheme
8.1 OPERATIONAL OBJECTIVE - To maximise the take up of the council's contents insurance scheme
"AI of Tenants on Scheme
8.2 PERFORMANCE INDICATORS
North
8.2.1 STANDARDS 97/98
KilSyth 905 31.67% Moodiesburn 715 36.86% Ex CDC 28 2.23%
(a) Home Contents Insurance - Applicants submitting completed application forms will be notified of their acceptance onto the scheme and the weekly amount payable in 5 working days
Central Coatbridge N 1,433 Coatbridge S 1,540 Airdrie North 1,350 Airdrie South 1,294
32.33 % 32.62% 27.93 % 29.84%
south Shotts 532 Bellshill 1,182
Viewpark 474 Motherwell 1,117
Wishaw 1,442 Forgewood 120
8.2.2 TENANTS ON COUNCIL SCHEME AT 31.03.98
17.99% 20.92% 20.09% 16.12% 16.87% 14.44%
TOTAL I I 12,132 I 23.49% 1 NORTH LANARKSHIRE COUNCIL - PERFORMANCE TARGET 97/98 - 14,000
288
Post Office District office and
24
97/98 80,858 33.35% 28 % 149,895 61.84% 67.5%
9. RENT COLLECTION
mail Direct Debit
Rent from Wages Standing Order
9.1 OPERATIONAL OBJECTIVE - To minimise the use of the expensive post office giro facility and increase the use of direct debit, standing orders and municipal banks
7,000 2.88% 2.5% 1,589 0.66% 2.0% 3,078 1.27%
9.2 SOURCE ANALYSIS - 01.01.98 - 31.03.98
97/98 Estimate 278,070
YTD Estimate YTD Actual Variance 278,070 155,372 (122,698)
9.2.1 STANDARD 97/98
(a) Rent Refunds - All cheques will be sent to tenants who have requested or are eligible for rent refunds within 15 working days
District Within '%, I Outwith I I Performance I
9.3 BUDGETARY CONTROL INFORMATION
9.3.1 GIRO TRANSACTION COSTS
10 1997/98 HRA Capital Programme
10.1 North Lanarkshire
Estate Regeneration
Gowkthrapple Jewel Scheme Tannochside Muirhouse North Forgewood North Motherwell Old Monkland Holehills Petersburn Kirkshaws Sikeside Clarkston Mini Programme New Housing Partnership
Sub Total
Energy Efficiency Heating Ad-Hoc Heating Insulation Schemes Tower Block Refurbishment Window / Door Replacement Energy Efficiency
Sub Total
Major Repairs & Environmentals Lift Replacement Major Repairs Modernisation / Environmental Improvements Non-Traditional Houses Defective Pitched Roofs Re-roofing (Flat Roofs etc)
Sub Total
Home Safety & Security Door Entry I CCTV Rewiring Concierge to High Rise
Working Programme Actual Spend Variance (Note 1) (Note 2) fOOO f 000 fOOO
939 15
265 1,000
6
128 164 400 104
6
2,099 653
83 1 10
126 1,080
5
119 193 202
5 26
1,523 285
5,779 4,405 (1,374)
1,201 1,350 149 1,342 1,341 (1)
283 267 (1 6) 6,274 5,465 (809) 4,698 4,404 (294)
179 125 (54)
13,977 12,952 (1,025)
300 181 (1 19) 1,245 81 9 (426)
40 42 2 935 899 (36)
4,879 3,169 (1,710) 2,422 2,014 (408)
9,821 7,124 (2,697)
923 264 (659) 1,298 964 (334)
535 662 127
Sub Total 2,756 1,890 (866)
290 X G Community Care Adaptations Special Needs Conversion - Sheltered Housing New Build - Sheltered Housing
Sub Total
Homeless Initiatives Homelessness
Sub Total
Housing Management Computer Development Decentralisation
Sub Total
Miscellaneous Decoration Allowances Home Loans Professional Fees
Sub Total
TOTAL
Financed by:
Borrowing Consent I Capital Receipts Revenue Contribution CIF 96/97 Slippage
21 5 202 238 50
705
146
146
270 84
354
829 245
3,330
4,404
37,942
18,369 11,250 3,084 5,206
37,909
Spend Achieved
(over) I underspend (Note 3)
% underspend Notes : 1. Includes slippage allowance of approximately 1 1 % 2. Provisional at this stage and subject to adjustment when accounts are finalised 3. Underspend is well within the tolerance level thus avoiding any loss of resources.
3.4%
1 1 1 164 207 108
590
82
82
293 60
353
668 24 1
3,505
4,414
31,810
18,590 1 1,250 3,084
32,924
31,810
1,114
23 (24)
10
10.2 North District (Cumbernauld & Kilsyth) Working Programme Actual Spend Variance
fOOO fOOO f000
Estate Regeneration
51 5
51 5
372
372
Mini Programme
Sub Total
Energy Efficiency Heating Ad-Hoc Window / Door Replacement Energy Efficiency
50 710
10
79 699
9
770 787 17 Sub Total
Major Repairs & Environmentals Defective Pitched Roofs 505
505
397
397 Sub Total
Home Safety & Security Door Entry I CCTV 55
55
40
40 Sub Total
Community Care Adaptations 25
25 Sub Total
Housing Management Computer Development 20
20
19
19 Sub Total
Miscellaneous Home Loans Professional Fees
10 200
8 121
21 0 129 Sub Total
(356) 2,100 1,744 TOTAL
Financed by:
902 625 285 288
2,100
Spend Achieved (over) I underspend
% underspend
914 625 285
Borrowing Consent / Capital Receipts Revenue Contribution CIF 96197 Slippage
1,824
1,744 80 4.4%
292
10.3 North District (Moodiesburn Area) Working Programme Actual Spend Variance
€000 f O O O f 000
Estate Regeneration
Mini Programme
Sub Total
Energy Efficiency Heating Ad-Hoc Insulation Schemes Window / Door Replacement Energy Efficiency
Sub Total
Major Repairs & Environmentals Major Repairs Defective Pitched Roofs
Sub Total
Home Safety & Security Rewiring
Sub Total
Community Care Adaptations
Sub Total
Housing Management Computer Development
Sub Total
Miscellaneous Decoration Allowances Professional Fees
Sub Total
TOTAL
Financed by: Borrowing Consent / Capital Receipts Revenue Contribution CIF 96/97 Slippage
381
381
30 30 95 7
162
15 847
862
182
182
40
40
20
20
50 110
160
1,807
81 5 1
752 239
1,807
Spend Achieved (over) I underspend
% underspend
308
308
42 22 95 6
165
- 61 8
61 8
137
137
22
22
21
21
25 113
138
1,409
824 1
752
1,577
1,409 168 10.7%
(73)
(73)
3
(244)
(45)
(45)
10.4 North District (Ex-CDC Stock)
Energy Efficiency Heating Ad-Hoc Heating Window I Door Replacement Energy Efficiency
Sub Total
Major Repairs & Environmentals Major Repairs
Sub Total
Home Safety & Security Door Entry I CCW Rewiring
Sub Total
Community Care Adaptations
Sub Total
Housing Management Computer Development
Sub Total
Miscellaneous Decoration Allowances Home Loans Professional Fees
Sub Total
TOTAL
Financed by:
Borrowing Consent / Capital Receipts Revenue Contribution CIF 96197 Slippage
Working Programme f 000
21 169 61 1
4
805
180
180
18 190
208
25
25
30
30
30 10
120
160
1,408
548 29 1 370 166
1,375
Spend Achieved (over) I underspend
% underspend
Actual Spend f000
23 109 623
3
758
99
99
66
66
30
30
5
119 -
124
1,077
556 29 1 370
1,217
1,077 140 11.5%
294 3 3 10.5 Central District
Working Programme €000
Actual Spend f O O O
119 193 202
5 26
392 116
1,053
Variance €000
Estate Regeneration Old Monkland Holehills Petersburn Kirkshaws Sikeside Mini Programme New Housing Partnership
Sub Total
Energy Efficiency Heating Ad-Hoc Heating Tower Block Refurbishment Window I Door Replacement Energy Efficiency
128 164 400 104
6 550 233
1,585
400 300
2,702 22 63
3,487
436 282
2,780 15 64
3,577 Sub Total
Major Repairs & Environmentals Lift Replacement Major Repairs Non-Traditional Houses Defective Pitched Roofs Re-roofing (Flat Roofs etc)
90
140 50
598 1,600 1,742
4,130
81 56
662 727
1,468
2,994 Sub Total
Home Safety & Security Door Entry I CCTV Rewiring Concierge to High Rise
170 250 535
955
34 226 662
922 Sub Total
Community Care Adaptations Special Needs New Build - Sheltered Housing
Sub Total
50 60 50
160
14 90
101
205
(36) 30 51
45
Homeless Initiatives Homelessness
Sub Total
Housing Management Computer Development Decentralisation
Sub Total
Miscellaneous Decoration Allowances Home Loans Professional Fees
Sub Total
95
95
100 50
150
250 150
1,200
1,600
12,162
81
81
100 2
102
243 150
1,103
1,496
10,430 TOTAL
Financed by: Borrowing Consent 1 Capital Receipts Revenue Contribution C/F 96/97 Slippage
6,925 3,750 (141 1 1,628
12,162 Spend Achieved
(over) I underspend % underspend
7,008 3,750 (141)
10,617 10,430
187 I .8%
3 9 5
10.6 South District
Estate Regeneration
Gowkthrapple Jewel Scheme Tannochside Muirhouse North Forgewood Mini Programme New Housing Partnership
Sub Total
Energy Efficiency Heating Ad-Hoc Heating Insulation Schemes Tower Block Refurbishment Window I Door Replacement Energy Efficiency
Sub Total
Major Repairs 8 Environmentals Lift Replacement Major Repairs Modernisation / Environmental Improvements Non-Traditional Houses Defective Pitched Roofs Re-roofing (Flat Roofs etc)
Sub Total
Home Safety & Security Door Entry I CCTV Rewiring
Sub Total
Community Care Adaptations Special Needs Conversion - Sheltered Housing New Build - Sheltered Housing
Sub Total
Homeless Initiatives Homelessness
Sub Total
Housing Management Computer Development Decentralisation
Sub Total
Miscellaneous Decoration Allowances Home Loans Professional Fees
Sub Total
TOTAL
Financed by:
Borrowing Consent I Capital Receipts Revenue Contribution CIF 96/97 Slippage
Working Programme (Note 1) f 000
939 15
265 1.000
6 653 420
3,298
700 873 253
3,572 3.260
95
8,753
160 1,000
40 337
1,927 680
4,144
680 676
1,356
75 142 238
455
51
51
100 34
134
499 75
1,700
2,274
20,465
9,179 6,583 1,818 2.885
20,465
Spend Achieved (over) I underspend
% underspend
Actual Spend (Note 2)
f O O O
831 10
126 1,080
5 451 169
2,672
770 950 245
2,685 2.972
43
7,665
100 664 42
237 1.427
546
3,016
190 535
725
75 74
207 7
363
1
1
123 58
181
395 83
2,049
2,527
17,150
9,288 6,583 1,818
17,689
17,150 539 3.1%
296 32
11.
11.1
11.2
11.3
11.3.1
11.4
11.4.1
11.4.2
HOUSE SALES
OPERATIONAL OBJECTIVE - To ensure house sales are processed within statutory timescales
ACCOUNTS COMMISSION PERFORMANCE INDICATOR - Average time taken to complete a sale from initial application - 176 days
Average time this period 218 days
BUDGETARY CONTROL INFORMATION
HOUSE SALES RECEIPTS 97/98
Capital Programme Target* E4.8m Actual to 31.03.98 €5.0m % Achieved 104% * Net figures after deduction of 75% for debt repayment
TRENDS/BACKGROUND INFORMATION
NUMBER OF SALES - 01.01.98 - 31.03.98
260
.- ,a North
, Central 0 South
~
Jan-Mar 97 Apr-Jun 97 JuLSep 97 Oct-Cec 97 Jan-Mar 98
APPLICATIONS 01.01.98 - 31.03.98
600 -
500 -
Jan-Mar 97 Apr-Jun 97 Jul-Sep 97 Ckt-Cec 97 Jan-Mar 98
297
District Annual Spent During Committed Estimate Quarter During Quarter
E E E NLC 1,062,000 509,000 115,000
33
Committed/Spent To Date
E 1,062,000
11.5 NON-HRA - IMPROVEMENT GRANTS
11.5.1 EXPENDITURE AS AT 31.03.98
298
Housing Rents Garage/ Lock - ups
34
Annual YTD Estimate YTD Actual Variance Estimate
€86,837,595 €86,837,595 f87,021,020 (€1 83,425) €802,695 €802,695 €863,705 (f61,OlO)
12. HOUSING INCOME CONTROL
12.1 97/98 INCOME
299
35 ESTATE MANAGEMENT
OPERATIONAL OBJECTIVE - Maintain and enhance a pleasant, peaceful environment which improves the quality of life for all members of the local community
STANDARDS 97/98
Mutual Exchanges - all investigations required for a mutual exchange to be complete and decision given to exchanging requests in 20 days
Sub-Letting - decision on tenant requests to sublet their tenancy given in 15 days
Lodgers - decision on request for tenants to take in lodgers to be given in 15 days
Conducting a Business - request to conduct a business from a council house to be decided upon in 15 days
House Sales Enquiries - all house sale enquiries, including feu superiors requests and requests to check house sales plans to be undertaken in 10 days
Alterations and Improvements - decisions concerning council tenants requests will be given in 15 working days
300
No. enforced Reason For Eviction
36 13.3 EVICTIONS
4 10 14 28 Rent Arrears Rent Arrears Rent Arrears Rent Arrears
I District North I District Central I District South I NLC 1 No of decrees obtained I 86 356 494 1 916
14. CUSTOMER CARE
Category Complaints responded to in 20 days
30 1
- Number '/o
1 33 %
37
Complaints still in response time Complaints outwith response time TOTAL
14.1 OPERATIONAL OBJECTIVE - To provide a responsive and efficient housing service
- 2 67% 3 100"/0
14.2.1 STANDARDS 97/98
(a)
(b)
(c)
General Correspondence - All general correspondence responded to in 10 working days Office Counter Enquiries - All customers waiting at public reception will be initially seen in 10 minutes Anti-Social Complaint - All first contacts to complainants to be made in 3 days
14.2.2 COMPLAINTS MONITORING 01.01.98 - 31.03.98
(a) Formal complaints from tenants
C Total No
17,653
90,427
368
302 38
15. HOUSING STOCK
15.1 BY APARTMENT SIZE - 31.03.98
15.2 STOCK QUARTERLY TREND (AFTER SALES, DISPOSALS)
59000,
57500 j
56000 1
Jan-Mar 97 Apr-Jun 97 JuCSep 97 Oct-Dec 97 Jan-Mar 98
15.3 TOTAL HOUSING STOCK AT 30.09.97 - 52,506