Gabi Zodik

How A.I. assistants will transform your business

Director, CTO and Head of Development for Watson Assistant

IBM Research - Haifa

© 2018 IBM Corporation

Imagine how you can create a whole new experience for your customers with Watson Assistant Solution

People expect deep insights

from AI systems they can’t

reach on their own.

We leverage those changes to transform the way businesses connect with their customers

On the road ..

‒ Best places to go

‒ Interfacing with my home – garage, lights,

thermostat

‒ Keeping an eye on my family

‒ Preparing for a trip

At home ..

‒ Are my kids, pets, parents all right?

‒ Is my home safe?

‒ Did I turn off the stove?

‒ Are there any alarms?

In your hotel ..

‒ Play my favorite music

‒ I feel cold

‒ Where can I get the best Thai food?

‒ Check on my home and family

‒ Plan for weather and travel

In your pocket ..

‒ Notify me when my kids get home

‒ Let me know if my meeting moved

‒ Help me order my coffee to go

‒ Where is my colleague sitting today?

4

Introducing

Watson

Assistant

SolutionsWatson Assistant Solutions

are conversational assistants

that help businesses transform

their customer experiences

through an in depth set of

capabilities that deliver

proactive and personalized

help that is portable to any

device while ensuring our

customers data is ALWAYS

private.

Your tire pressure is ….

Watson assistant for automotive use cases with proactive capabilities

Understands Navigation

Understands

Vehicle Data

Show me the fastest way home

Traffic is heavier than usual, you

are going to be late for your

meeting. Should I reschedule it?

Understands your

Calendar & its Context

Enables POI Requests &

Interactions

Where can I get a coffee?

Enables Car Manual

Questions &

Interactions

Which side of the car is

my gas cap on?

Would you like me to turn off

your entrance light?

I need another pillow

Switch channel

to BBC News

What is the weather

for tomorrow?

I noticed your flight came in

late and you had no time for

dinner. Should I order your

regular room service?

Play something nice

Alarm set to 7:30 so

you have time to get to

the gym before your

first meeting at 10:00

Set A/C to 23

Your home alarm is set

Service Requests

Communication

IFTTT

Command & Control

Weather

Reservations

IFTTT

Music

Partner or client created Skill

Watson Assistant for Hospitality

IFTTT

External NLUs

IFTTT

Watson

Cloud

Skills

Routing

Core

IBM Watson Assistant Solutions Framework

STT/TTS

CalendarWeather

CatalogOrder

Car ManualNavigation

Restaurant Reservation

Room Control

Event-driven Ontology Knowledge Store

Event driven ontology based knowledge store

Ontology Definition, Management and Reasoning

User Profile Ontology &

Triggers

Context Ontology

& Triggers

Auto Ontology

& Triggers

Hospitality Ontology &

Triggers

Retail Ontology

& Triggers

Admin & Configuration

IBM Cloud / IoT Platform

RetailHospitality

Built inAutomotive

How it Works

9

What does the Future hold?

• Extreme personalization

• Brand preservation

• Multi-modal interactions

• Zero coding to develop new skills

• Federation of assistants

• Data privacy and security, overcoming human mistakes

• Moral issue

Thank you

Gabi Zodik

zodik@il.ibm.com© 2018 IBM Corporation

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