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Extravert or Introvert? How both can Shine in the BA World

Dr Penny Pullan of Making Projects Work Ltd.

© 2014 Michelle Austin and Penny Pullan

Michelle Austin of Lloyds Banking Group

Explore how Introverts

and Extroverts can shine in the BA World

Who are we?

A little theory…

Building on your strengths

2pm Start 3:30pm Break 4:00pm Restart 5:30pm Finish

Penny – facilitator Everyone -

participants

To be decided on the day with the group

Action planning

Michelle - facilitator

Dealing with difference

PP Produce Outputs 10/14

© 2007 Making Projects Work Ltd

Michelle Austin – Lloyds Banking Group

Penny works with business analysts and others who are grappling with tricky projects and diverse stakeholders. She develops their skills and confidence to succeed with groups: www.makingprojectswork.co.uk/facilitation

Penny Pullan – Making Projects Work Ltd


Carl G. Jung Katharine Briggs

Isabel Briggs Myers

Dimensions of Psychological Type

(E) Extraversion (I) Introversion

(S) Sensation (N) Intuition

(T) Thinking (F) Feeling

(J) Judging (P) Perceiving



Extraversion People who prefer Extraversion like to focus on the outer world of people and activity. They direct their energy and attention outwards and receive energy from interacting with people and from taking action. Source: Introduction to Type 6th Edition. Isabel Briggs Myers


Introversion People who prefer Introversion like to focus on their own inner world of ideas and experiences. They direct their energy and attention inwards and receive energy from reflecting on their thoughts, memories and feelings. Source: Introduction to Type 6th Edition. Isabel Briggs Myers


Where do you lie on the extravert/introvert scale?

How to spot an introvert I want to know if I am an Introvert or extrovert How can you be a good BA if you don’t want to contribute in meetings Does introvert/extrovert effect whether someone makes a good mentor Do I need to hide the fact that I think I’m an introvert How can I be a better facilitator as an introvert BA – who is not spontaneous Is there a way of becoming more extrovert Managing introverts Int v Ext – what works in what situation Tips for introverts to be better public speaker See how others have dealt with being quiet in the workplace How do you get others to accept you as a quiet person & realise you can still add value to a meeting/workshop Does introvert/extrovert effect performance at interview Is introversion permanent. Can intro & extro people change Benefits of intro & extro types as a BA In my team the same people volunteer for things. How can I get everyone to want to participate How can you encourage introverts to value extroverts and vice versa How to be a BA as an introvert in an extrovert profession Confidence that an introvert can be a good BA How do I support the introverts in my team so I get the best out of them and they contribute the best way they can How can I comfortably fit into my organisation as an introvert BA and convince my boss that I can add value for money when all we do is business facing communication activities (no detailed requirements, others do this) What are the strengths of an introvert in a BA role How can introvert BA’s influence senior leaders How to influence the perception if introvert/extrovert BA’s to the advantage of the BA Would like to find my strengths as an introvert

Details from the Board

As an introvert plan enough rest time after you were involves in extraversion activities Value of introverts – not liking small talk enables them to get straight to the point in meetings I would like to allow post- event opportunities for contributions for those that need time to reflect (where appropriate) Make use of people with opposite skills to you I am normal J Introvert – It’s ok to reflect & not to feel you need to be centre of attention at meeting There are BA’s that are working on a change in the organisations, and very colourful BA’s ... Diversity! I found it out at this session More introverts in the room! Expected BA to be extroverts as they have to make decisions on the spot “Nature’ or ‘Nurture’ are extroverts/introverts ‘made’? or born that way I am who I am. My strength is in me. Recognising & accepting your introvert I am an ‘ambivert’ and I can flex to fit the environment! Introversion/extroversion is a preference I don’t have to change. I’m not wrong Can’t read the writing on this one but second half says put one in either mode (introvert/extrovert) Extroverts & Introverts can be complementary (energy/reflection) Have a blend of personalities in a workshop. Invite both an introvert and extrovert. Breaks are important! Only try to change things that are in your control Understand your strengths as an introvert. Build on your strength I always thought ‘extrovert’ meant confident Other companies seem to value introvert BA’s more than mine (due to where it wants BA’s to focus their attention) maybe I should move – any jobs out there? Introvert doesn’t equal shy – never knew that

Details from the Lightbulb Store

Explore further

•  Quiet Susan Cain (Rich source of information in the notes section) •  Jung The Key Ideas Ruth Snowdon •  Do What You Are Paul D Tieger & Barbara Baron •  Type Talk at Work Otto Kroeger et al •  I’m not crazy, I’m just not you Roger Pearman & Sarah C. Albritton •  Please Understand Me David Keirsay and Marilyn Bates •  Business Analysis and Leadership: Influencing Change Penny Pullan

and James Archer A paper on making brainstorming more productive by using both introversion and extraversion: •  Paulus and Brown (2007) ‘Toward more creative and innovative

group idea generation: A cognitive-social-motivational perspective of brainstorming’ Social and Personality Compass 1, 248-265

Web resources •  http://www.thepowerofintroverts.com •  http://blogs.hbr.org/2013/09/personal-branding-for-introverts

Courses and mentoring can help you develop your practical skills in dealing with difference. See for example Penny’s facilitation skills workshop www.makingprojectswork.co.uk/facilitation

If you would like to receive photographs of all the outputs of the workshop, please contact Penny during the workshop or via

[email protected] afterwards.

Any Questions?


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