How the Emerson Exchange 365 Online Community Benefits

You!

How the Emerson Exchange 365 Online Community Benefits

You!

PresentersPresenters

Jim Cahill Head of Social Media /

Emerson Process Experts blogger

Mike Tongwarin Online Marketing Manager

Emerson Exchange offers…– Workshops– Short Courses– Technology Forums & Exhibits– Meet the Experts Sessions– Industry Forums– Educational opportunities

But… is only 5 days a year.

Automation Requires Broad Set of SkillsAutomation Requires Broad Set of Skills

“I have often called our profession a noble profession. Our work work demands the broadest demands the broadest skill set of any skill set of any engineering disciplineengineering discipline—it requires knowledge of chemical processes, mechanical, electrical, electronics, software, networks and IT.”

Automation World Magazine – Jan 2011

Why Users Attend Emerson Exchange (from survey)

Why Users Attend Emerson Exchange (from survey)

Opportunity to see what other professionals are achieving

Meet and network with other industry professionals with shared experiences

Generate new ideas for use at your facility Pick up some “tips and tricks” to use in your job Participate in a technical event and classes for PE

license maintenance Gain an understanding of the integration of PlantWeb

devices with other Emerson products like control systems, AMS Suite, etc… and how these systems complement each other

Why Users Attend (continued)Why Users Attend (continued)

Talk directly with Emerson technical and sales people

See the latest and greatest in Emerson products. Get some training – in real short supply these days

due to budget constraints Have an opportunity to influence the direction of

Emerson (products & services) through customer feedback

Have a voice to Emerson for commercial issues. Attend Industry Seminars focused on the hot topics

for your industry.

Why Do People Participate in On-Line Communities?Why Do People Participate in On-Line Communities?

See what other professionals are achieving Meet, network, and stay connected Generate new ideas Pick up some tips and tricks Communicate directly with community technical and

sales people influence the direction of products & services Have a voice with community sponsors

AgendaAgenda

Mike will talk about what we’ve learned from the Micro Motion community

Jim will discuss the freshly launched Emerson Exchange 365 online community

Questions

Micro Motion Online CommunityMicro Motion Online Community

Benefits of the Micro Motion CommunityBenefits of the Micro Motion Community

Benefit #1: Provides a everlasting communication channel– Conversations are always alive and available– Search Engine Optimization helps other users find us

Organic Searches – Visitors have found the Online Community using these keywords:– lng dispensing

– coriolis sizing software

– how does micro motion work

– meter verification

– low flow cutoff

– tom moser micro motion

– what’s used to measure traffic flow

– balling measurement

– vapor pressure micro motion

– black liquor/soap interface

– troubleshooting coriolis flow

– proving large meters

– air flow sensor used in obstructivesleep apnea

Benefits of the Micro Motion CommunityBenefits of the Micro Motion Community

Benefit #2: Global Reach

Benefits of the Micro Motion CommunityBenefits of the Micro Motion Community

Benefit #3: Provide customers with educational and instructional videos – Animated “Coriolis Flow & Density Measurement” – 7,000+ views

– “How to Retrofit a 9739 Transmitter” – 4,000+ views

Benefits of the Micro Motion CommunityBenefits of the Micro Motion Community Benefit #4: Feature thoughts from industry influencers

Benefits of the Micro Motion CommunityBenefits of the Micro Motion Community

1. Provides a everlasting communication channel– Conversations are always alive and available– Search Engine Optimization helps other users find us

2. A free and comfortable channel for international users

3. Provide each other with educational and instructional videos

4. Feature thoughts from industry influencers

5. Meet, network and stay connected

Vision for the Emerson Exchange 365 CommunityVision for the Emerson Exchange 365 Community

Grow and cultivate an on-line community on-line community to extend to more closely connect Emerson Exchange more closely connect Emerson Exchange Community members Community members in order to:– Help foster peer-to-peer guidance and knowledge

exchange– Create closer connections between Emerson,

customers, prospective customers, local business partners, and Emerson folks

– Improve listening channels for product & service ideas and plans

Community.EmersonExchange.org

Meet the Community Managers from Team EmersonMeet the Community Managers from Team Emerson

Emerson Confidential

Aug-2010, Slide 18

Structure Aligned with Emerson Exchange TracksStructure Aligned with Emerson Exchange Tracks

Emerson Confidential

Dec-2010, Slide 19

Emerson Confidential

Dec-2010, Slide 20

Emerson Confidential

Dec-2010, Slide 21

Emerson Confidential

Dec-2010, Slide 22

Comments, Ratings, Tagging, Pictures, Videos, etc.Comments, Ratings, Tagging, Pictures, Videos, etc.

Emerson Confidential

Dec-2010, Slide 24

Mobil Web Viewing and Posting – Community.EmersonExchange.org/mMobil Web Viewing and Posting – Community.EmersonExchange.org/m

Summary: Benefits of an Exchange CommunitySummary: Benefits of an Exchange Community

Extends the Emerson Global Users Exchange Connecting Exchange Participants 365 days a year Supported by Emerson Process Management Provides a everlasting communication channel

– SEO helps others find us

Provides a channel for global users Social networking – profiles, photo albums, groups,

friends, chat, message Sharing information via forum, blogs, videos

Business Results AchievedBusiness Results Achieved

As with most communities, the value comes in the relationships established and learning from your peers

It’s up to you to tap the value like you do from your week here at the Emerson Exchange

Where To Get More InformationWhere To Get More Information

Community.EmersonExchange.org http://LinkedIn.com/in/JimCahill http://LinkedIn.com/in/MikeTongwarin “Does anyone share? Online tools for DeltaV system

users” #8-2548

Questions?Questions?