how to be an influential kaizen coach - joe swartz & mark graban
TRANSCRIPT
How To Be an Influential Kaizen Coach
Mark Graban KaiNexus
MarkGraban
Joe Swartz Franciscan St Francis
JoeKaizeneer
Webinars
(Skip to slide 45 to watch this webinar)
About Joe Swartz
bull Director of Business Transformation for Franciscan St Francis Health Indianapolis
bull 20 years of improvement experience including nine in healthcare
bull Co-author of Healthcare Kaizen and The Executive Guide to Healthcare Kaizen
bull Co-author of Seeing David in the Stone
bull Studied Electrical Engineering at Cleveland State University and Management at Purdue University
(Skip to slide 45 to watch this webinar)
Kaizen
Kai = Change
Zen = Good
copy 2012-2015 Mark Graban and Joseph E Swartz
(Skip to slide 45 to watch this webinar)
ldquoeverybody improving everywhere and every dayrdquo
(Watch this webinar)
3 Levels of Kaizen (Watch this webinar)
Find
Discuss
Implement
(Test)
Document
Share
The Kaizen Process (Watch this webinar)
What is a Kaizen
bull Ideally measurably better performance
ndash Safety Quality Time Cost Morale
ndash Avoid sub-optimization
bull An idea that has been implemented
bull Even if the idea fails it is a Kaizen
ndash We learn improve the idea and try again
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
Why Coaching Matters
Approach 1 bull Go to a class about Kaizen
bull Think about Kaizen
bull Plan for Kaizen
bull Read about Kaizen
bull Plan some more
bull Plan even morehellip
bull Donrsquot start until we think wersquoll do it perfectly
Approach 2 bull Plan for Kaizen
bull DO Kaizen
bull Study your Kaizen approach
bull Adjust Kaizen approach
bull Learn by doing
bull Get coached mentored
(Watch this webinar)
Franciscan St Francis Health (Watch this webinar)
Franciscan St Francis Health
bull ~25000 improvements since 2007
bull 40 staff participation each year
bull gt$6 million in hard cost savings
bull And better patient amp staff safety
quality patient satisfaction waiting
times
(Watch this webinar)
Leadership amp Culture
bull Wersquove learned leadership and culture are key
bull Creating an environment for Kaizen to flourish
bull We build leaders through coaching
(Watch this webinar)
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
About Joe Swartz
bull Director of Business Transformation for Franciscan St Francis Health Indianapolis
bull 20 years of improvement experience including nine in healthcare
bull Co-author of Healthcare Kaizen and The Executive Guide to Healthcare Kaizen
bull Co-author of Seeing David in the Stone
bull Studied Electrical Engineering at Cleveland State University and Management at Purdue University
(Skip to slide 45 to watch this webinar)
Kaizen
Kai = Change
Zen = Good
copy 2012-2015 Mark Graban and Joseph E Swartz
(Skip to slide 45 to watch this webinar)
ldquoeverybody improving everywhere and every dayrdquo
(Watch this webinar)
3 Levels of Kaizen (Watch this webinar)
Find
Discuss
Implement
(Test)
Document
Share
The Kaizen Process (Watch this webinar)
What is a Kaizen
bull Ideally measurably better performance
ndash Safety Quality Time Cost Morale
ndash Avoid sub-optimization
bull An idea that has been implemented
bull Even if the idea fails it is a Kaizen
ndash We learn improve the idea and try again
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
Why Coaching Matters
Approach 1 bull Go to a class about Kaizen
bull Think about Kaizen
bull Plan for Kaizen
bull Read about Kaizen
bull Plan some more
bull Plan even morehellip
bull Donrsquot start until we think wersquoll do it perfectly
Approach 2 bull Plan for Kaizen
bull DO Kaizen
bull Study your Kaizen approach
bull Adjust Kaizen approach
bull Learn by doing
bull Get coached mentored
(Watch this webinar)
Franciscan St Francis Health (Watch this webinar)
Franciscan St Francis Health
bull ~25000 improvements since 2007
bull 40 staff participation each year
bull gt$6 million in hard cost savings
bull And better patient amp staff safety
quality patient satisfaction waiting
times
(Watch this webinar)
Leadership amp Culture
bull Wersquove learned leadership and culture are key
bull Creating an environment for Kaizen to flourish
bull We build leaders through coaching
(Watch this webinar)
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Kaizen
Kai = Change
Zen = Good
copy 2012-2015 Mark Graban and Joseph E Swartz
(Skip to slide 45 to watch this webinar)
ldquoeverybody improving everywhere and every dayrdquo
(Watch this webinar)
3 Levels of Kaizen (Watch this webinar)
Find
Discuss
Implement
(Test)
Document
Share
The Kaizen Process (Watch this webinar)
What is a Kaizen
bull Ideally measurably better performance
ndash Safety Quality Time Cost Morale
ndash Avoid sub-optimization
bull An idea that has been implemented
bull Even if the idea fails it is a Kaizen
ndash We learn improve the idea and try again
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
Why Coaching Matters
Approach 1 bull Go to a class about Kaizen
bull Think about Kaizen
bull Plan for Kaizen
bull Read about Kaizen
bull Plan some more
bull Plan even morehellip
bull Donrsquot start until we think wersquoll do it perfectly
Approach 2 bull Plan for Kaizen
bull DO Kaizen
bull Study your Kaizen approach
bull Adjust Kaizen approach
bull Learn by doing
bull Get coached mentored
(Watch this webinar)
Franciscan St Francis Health (Watch this webinar)
Franciscan St Francis Health
bull ~25000 improvements since 2007
bull 40 staff participation each year
bull gt$6 million in hard cost savings
bull And better patient amp staff safety
quality patient satisfaction waiting
times
(Watch this webinar)
Leadership amp Culture
bull Wersquove learned leadership and culture are key
bull Creating an environment for Kaizen to flourish
bull We build leaders through coaching
(Watch this webinar)
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
ldquoeverybody improving everywhere and every dayrdquo
(Watch this webinar)
3 Levels of Kaizen (Watch this webinar)
Find
Discuss
Implement
(Test)
Document
Share
The Kaizen Process (Watch this webinar)
What is a Kaizen
bull Ideally measurably better performance
ndash Safety Quality Time Cost Morale
ndash Avoid sub-optimization
bull An idea that has been implemented
bull Even if the idea fails it is a Kaizen
ndash We learn improve the idea and try again
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
Why Coaching Matters
Approach 1 bull Go to a class about Kaizen
bull Think about Kaizen
bull Plan for Kaizen
bull Read about Kaizen
bull Plan some more
bull Plan even morehellip
bull Donrsquot start until we think wersquoll do it perfectly
Approach 2 bull Plan for Kaizen
bull DO Kaizen
bull Study your Kaizen approach
bull Adjust Kaizen approach
bull Learn by doing
bull Get coached mentored
(Watch this webinar)
Franciscan St Francis Health (Watch this webinar)
Franciscan St Francis Health
bull ~25000 improvements since 2007
bull 40 staff participation each year
bull gt$6 million in hard cost savings
bull And better patient amp staff safety
quality patient satisfaction waiting
times
(Watch this webinar)
Leadership amp Culture
bull Wersquove learned leadership and culture are key
bull Creating an environment for Kaizen to flourish
bull We build leaders through coaching
(Watch this webinar)
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
3 Levels of Kaizen (Watch this webinar)
Find
Discuss
Implement
(Test)
Document
Share
The Kaizen Process (Watch this webinar)
What is a Kaizen
bull Ideally measurably better performance
ndash Safety Quality Time Cost Morale
ndash Avoid sub-optimization
bull An idea that has been implemented
bull Even if the idea fails it is a Kaizen
ndash We learn improve the idea and try again
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
Why Coaching Matters
Approach 1 bull Go to a class about Kaizen
bull Think about Kaizen
bull Plan for Kaizen
bull Read about Kaizen
bull Plan some more
bull Plan even morehellip
bull Donrsquot start until we think wersquoll do it perfectly
Approach 2 bull Plan for Kaizen
bull DO Kaizen
bull Study your Kaizen approach
bull Adjust Kaizen approach
bull Learn by doing
bull Get coached mentored
(Watch this webinar)
Franciscan St Francis Health (Watch this webinar)
Franciscan St Francis Health
bull ~25000 improvements since 2007
bull 40 staff participation each year
bull gt$6 million in hard cost savings
bull And better patient amp staff safety
quality patient satisfaction waiting
times
(Watch this webinar)
Leadership amp Culture
bull Wersquove learned leadership and culture are key
bull Creating an environment for Kaizen to flourish
bull We build leaders through coaching
(Watch this webinar)
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Find
Discuss
Implement
(Test)
Document
Share
The Kaizen Process (Watch this webinar)
What is a Kaizen
bull Ideally measurably better performance
ndash Safety Quality Time Cost Morale
ndash Avoid sub-optimization
bull An idea that has been implemented
bull Even if the idea fails it is a Kaizen
ndash We learn improve the idea and try again
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
Why Coaching Matters
Approach 1 bull Go to a class about Kaizen
bull Think about Kaizen
bull Plan for Kaizen
bull Read about Kaizen
bull Plan some more
bull Plan even morehellip
bull Donrsquot start until we think wersquoll do it perfectly
Approach 2 bull Plan for Kaizen
bull DO Kaizen
bull Study your Kaizen approach
bull Adjust Kaizen approach
bull Learn by doing
bull Get coached mentored
(Watch this webinar)
Franciscan St Francis Health (Watch this webinar)
Franciscan St Francis Health
bull ~25000 improvements since 2007
bull 40 staff participation each year
bull gt$6 million in hard cost savings
bull And better patient amp staff safety
quality patient satisfaction waiting
times
(Watch this webinar)
Leadership amp Culture
bull Wersquove learned leadership and culture are key
bull Creating an environment for Kaizen to flourish
bull We build leaders through coaching
(Watch this webinar)
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
What is a Kaizen
bull Ideally measurably better performance
ndash Safety Quality Time Cost Morale
ndash Avoid sub-optimization
bull An idea that has been implemented
bull Even if the idea fails it is a Kaizen
ndash We learn improve the idea and try again
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
Why Coaching Matters
Approach 1 bull Go to a class about Kaizen
bull Think about Kaizen
bull Plan for Kaizen
bull Read about Kaizen
bull Plan some more
bull Plan even morehellip
bull Donrsquot start until we think wersquoll do it perfectly
Approach 2 bull Plan for Kaizen
bull DO Kaizen
bull Study your Kaizen approach
bull Adjust Kaizen approach
bull Learn by doing
bull Get coached mentored
(Watch this webinar)
Franciscan St Francis Health (Watch this webinar)
Franciscan St Francis Health
bull ~25000 improvements since 2007
bull 40 staff participation each year
bull gt$6 million in hard cost savings
bull And better patient amp staff safety
quality patient satisfaction waiting
times
(Watch this webinar)
Leadership amp Culture
bull Wersquove learned leadership and culture are key
bull Creating an environment for Kaizen to flourish
bull We build leaders through coaching
(Watch this webinar)
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
The Best Way To Start Kaizen (Watch this webinar)
Why Coaching Matters
Approach 1 bull Go to a class about Kaizen
bull Think about Kaizen
bull Plan for Kaizen
bull Read about Kaizen
bull Plan some more
bull Plan even morehellip
bull Donrsquot start until we think wersquoll do it perfectly
Approach 2 bull Plan for Kaizen
bull DO Kaizen
bull Study your Kaizen approach
bull Adjust Kaizen approach
bull Learn by doing
bull Get coached mentored
(Watch this webinar)
Franciscan St Francis Health (Watch this webinar)
Franciscan St Francis Health
bull ~25000 improvements since 2007
bull 40 staff participation each year
bull gt$6 million in hard cost savings
bull And better patient amp staff safety
quality patient satisfaction waiting
times
(Watch this webinar)
Leadership amp Culture
bull Wersquove learned leadership and culture are key
bull Creating an environment for Kaizen to flourish
bull We build leaders through coaching
(Watch this webinar)
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Why Coaching Matters
Approach 1 bull Go to a class about Kaizen
bull Think about Kaizen
bull Plan for Kaizen
bull Read about Kaizen
bull Plan some more
bull Plan even morehellip
bull Donrsquot start until we think wersquoll do it perfectly
Approach 2 bull Plan for Kaizen
bull DO Kaizen
bull Study your Kaizen approach
bull Adjust Kaizen approach
bull Learn by doing
bull Get coached mentored
(Watch this webinar)
Franciscan St Francis Health (Watch this webinar)
Franciscan St Francis Health
bull ~25000 improvements since 2007
bull 40 staff participation each year
bull gt$6 million in hard cost savings
bull And better patient amp staff safety
quality patient satisfaction waiting
times
(Watch this webinar)
Leadership amp Culture
bull Wersquove learned leadership and culture are key
bull Creating an environment for Kaizen to flourish
bull We build leaders through coaching
(Watch this webinar)
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Franciscan St Francis Health (Watch this webinar)
Franciscan St Francis Health
bull ~25000 improvements since 2007
bull 40 staff participation each year
bull gt$6 million in hard cost savings
bull And better patient amp staff safety
quality patient satisfaction waiting
times
(Watch this webinar)
Leadership amp Culture
bull Wersquove learned leadership and culture are key
bull Creating an environment for Kaizen to flourish
bull We build leaders through coaching
(Watch this webinar)
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Franciscan St Francis Health
bull ~25000 improvements since 2007
bull 40 staff participation each year
bull gt$6 million in hard cost savings
bull And better patient amp staff safety
quality patient satisfaction waiting
times
(Watch this webinar)
Leadership amp Culture
bull Wersquove learned leadership and culture are key
bull Creating an environment for Kaizen to flourish
bull We build leaders through coaching
(Watch this webinar)
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Leadership amp Culture
bull Wersquove learned leadership and culture are key
bull Creating an environment for Kaizen to flourish
bull We build leaders through coaching
(Watch this webinar)
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Coaching Staff amp Managers (Watch this webinar)
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Coaching Fundamentals Intent
bull Five fundamentals for supervisors who coach their direct reports through the implementation of Kaizen ideas
(Watch this webinar)
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Coaching Fundamentals
Purpose To develop yourself and others through cycles of learning
(Watch this webinar)
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
1 Purpose of Kaizen Coaching
bull The untapped potential in
people is extraordinary
bull Kaizen is a means for people
to grow in their capabilities
bull Purpose To develop people into improvement idea implementers (Kaizeneers)
(Watch this webinar)
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
1 The Purpose of Kaizen
17
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
(Watch this webinar)
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
2 Demonstrate Love amp Respect
ldquoThey wonrsquot care how much you know until they know how much you carerdquo
ndashJohn Wooden
(Watch this webinar)
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
2 Demonstrate Love amp Respect
bull Respect that they have innovative ideas Coaching Benchmark
90+ Implementation Rate
Figure out how to say ldquoYesrdquo Source Mark Graban and Joseph Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
2 Demonstrate Love amp Respect Prepare the Coach-ee
bull Be clear to the person and others when you are coaching and when you are being their boss
bull Have permission to coach
(Watch this webinar)
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
2 Demonstrate Love amp Respect Put the Coach-ee at Ease
bull If they are nervous or stressed they wonrsquot be able to learn optimally
bull Ask them to sit down
bull Get at their level or below
bull Ask them if they are comfortable
bull Give them the time they need
bull Start where the learner is
(Watch this webinar)
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
2 Demonstrate Love amp Respect Peterrsquos First Kaizen
copy 2012 Joseph E Swartz
(Watch this webinar)
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
2 Demonstrate Love amp Respect Coaching Key Points
bull Seek out and embrace problems
bull Acknowledge the idea hellip ldquogood ideardquo
bull Seek first to understand ndash Peel back layers
bull Share what you heard
bull Donrsquot tell ndash ask questions
bull Stay open and receptive
bull Help them self discover for themselves
(Watch this webinar)
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
2 Demonstrate Love amp Respect Supplies amp Equipment Project
RT Main Supply Room ndash After
Pictures copy 2006 Joseph Swartz
copy 2006 Joseph Swartz
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
(Watch this webinar)
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
3 Focus on Process
bull Focus on the Kaizen process of thinking and doing ndash Help them learn the Kaizen process
ndash Help them do the right things right
bull Help them see greater possibilities
bull Guide them to success
bull Create a safe environment to fail in
27
Kaizen Title
Before After
Effect
Name Department Supervisor Date
(Watch this webinar)
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Paper Towel Kaizen
Before After
Automatic paper towel dispenser was very noisy
located very near the newborn babies bedsides They
would be exposed to the loud grinding noise hundreds
of times a day as people washed and dried their
hands
New manual paper towel dispenser was put back into
place located in Neonatal Intensive Care This
decreased the noise level greatly enabling the
premature babies located nearby to get better
undisturbed periods of rest
The Effect
Decibel level of the automatic paper towel dispenser was greater than 50 dB It was very disruptive to infants in
critical care Removing the automatic and replacing with normal towel holder has improved the patients
environment
Name Supervisor Date Estimated Cost Savings (Optional)
Shawna Owen RN Paula Stanfill
NICU Unit Manager
4-28-2008 Preemies need rest to decrease caloric expenditure so they gain weight and get
home sooner One less hospital day in critical care can save over $2000
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
(Watch this webinar)
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
4 Start Small
bull Seek improvement ideas that move us progressively toward a solution in small bite-sized chunks
bull Baby steps What is the next small step you can take to test your improvement idea
(Watch this webinar)
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
copy 2012 Mark Graban and Joseph E Swartz
(Watch this webinar)
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Coaching Scenario
bull An employee submits a Kaizen with the idea of building a parking garage on the hospital campus
bull Discussion
ndashWhy
ndashWhy
ndashWhy
(Watch this webinar)
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Coaching Fundamentals
1Purpose To develop yourself and others
through cycles of learning
2Demonstrate love amp respect
3Focus on Process
4Start small
5Follow-up until the skill is standard
(Watch this webinar)
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
5 Follow-up
1 What did you learn ndash What worked well
ndash What would you do differently next time
2Ensure they see the benefits of what they did
3Ensure they know that they did it
ndash Keep ownership in their hands
4Facilitate their growth as a worthwhile
contributing innovator
(Watch this webinar)
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
5 Follow-up Paulrsquos Driving Test
bull Knowledge vs skill
bull Repetition is the key to learning
(Watch this webinar)
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Coaching Scenario
bull A manager says they are too busy to get all of the Kaizen reports written up
(Watch this webinar)
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Coaching Senior Leaders (Watch this webinar)
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Barriers
Excuses
Problems
Identify
Make
Solve
(Watch this webinar)
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
(Watch this webinar)
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Senior Leadersrsquo Habits
bull Stop jumping to solutions
ndash ldquoDo we really understand the problemrdquo
bull Stop blaming individuals
ndash ldquoHow did this occurrdquo
bull Stop staying in the office
ndash ldquoLetrsquos go to the gembardquo
(Watch this webinar)
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
When Roundinghellip
From Judge To Celebrate
(Watch this webinar)
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
The Best Way To Start Kaizen (Watch this webinar)
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
What If I Mess Up
bull Model the right Kaizen behaviors
bull Mistakes are really just learning opportunities
bull Admit mistakes
bull Be humble amp honest
bull Ask for help amp coaching
bull Move forward and get better
(Watch this webinar)
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Thanks
Mark Graban
KaiNexus
MarkGraban
markkainexuscom
Joe Swartz
Franciscan St Francis
JoeKaizeneer
joeswartz14gmailcom
bull Web
ndash wwwkainexuscom
ndash blogkainexuscom
bull Past Webinars
ndash wwwkainexuscomwebinars
bull Social media
ndash wwwtwittercomkainexus
ndash wwwlinkedincomcompanykainexus
ndash wwwfacebookcomkainexus
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
How to be an Influential Kaizen Coach
To learn about being an influential Kaizen coach watch the full
webinar
Watch Now
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Other Resources
Upcoming Webinars
KaiNexus Blog
Continuous Improvement
eBooks
Brought to you by
wwwkainexuscom
Brought to you by
wwwkainexuscom