how to gain competitive edge in your operations by having business continuity & connectivity -...

VN Business forum

How to gain competitive edge in your operations by

having Business Continuity & Connectivity

Jul 22, 2015

Speaker : RAJA Ravi & GOH Phris

Topics

• Challenges in Business continuity

o Know your SWIFT Infrastructure

o Resilience at all levels

o Data availability

o Peace of mind

• Enhancing Business

o Business Efficiency through high STP

o Identifying Greater Business opportunities

• Customer support evolution

o Monitoring and Alerting

o Meet the support Expert

VN SWIFT business forum - Technical update : Confidentiality: External 2

Topics

• Challenges in Business continuity



o Data availability

o Peace of mind









Know your SWIFT Infrastructure

Connectivity

SWIFT

Back Office systems

Messaging

SAG, SNL & HSM

SWIFT

Back Office systems

SAA / SAE / Lite2

VPN VPN Network


Typical SWIFT Infrastructure setup

SAG / SNL

SWIFT

Back Office systems

SAA

VPN VPN

SAG / SNL

SWIFT

Back Office systems

SAA

VPN VPN

Pro

du

cti

on

Dis

as

ter

Re

co

ve

ry


Challenges on Business continuity

Challenges on Business continuity

Resilience at all levels

Data availability

Peace of mind



Resilience at all level’s / components

SAG / SNL

SWIFT

Back Office systems

SAA

VPN VPN

SAG / SNL

SWIFT

Back Office systems

SAA

VPN VPN

Pro

du

cti

on

Dis

as

ter

Re

co

ve

ry

Ensure Messaging interface

can connect to cross sites

on failures..


Resilience at all level’s / components

SAG / SNL

SWIFT

Back Office systems

SAA

VPN VPN

SAG / SNL

SWIFT

Back Office systems

SAA

VPN VPN

Pro

du

cti

on

Dis

as

ter

Re

co

ve

ry

DR Site take

over traffic


Data availability

SAG / SNL

SWIFT

Back Office systems

SAA

VPN VPN No Data Stored

No Data Stored

Message info stored

in SAA DB.

Recovery procedure

in SAA is important

for Data availability

11

DB

Mirror

Disk Backup disk

Database Recovery option

Data availability: DB Recovery

Recovery

DB recovery on Alliance Access helps

VN SWIFT business forum - Technical update : Confidentiality: External

Imagine, it’s 1 PM and your system fails…

12

Cutoff

Escalation

Reporting

Reconciliation

Recovery procedures


Peace of mind

13

Learn

Prepare Test

Failover procedures

• HSM Resilience

• PKI resilience

• Certificate renewal

• Failover routes

• Application data to

restore

• Document recovery and failover procedures



Peace of mind

SAG / SNL

SWIFT

Back Office systems

SAA

VPN VPN

SAG / SNL

SWIFT

Back Office systems

SAA

VPN VPN

Pro

du

cti

on

Dis

as

ter

Re

co

ve

ry

Copy

Backups

Regularly

Regular procedures

Example :

1) Configuration changes are

applied to DR system.

2) Apply patches to Prod and DR.


Peace of mind – How Lifeline can help

SAG / SNL

SWIFT

Back Office systems

SAA

VPN VPN

Pro

du

cti

on

SAG / SNL

SWIFT

Back Office systems

SAA

VPN VPN

Dis

as

ter

Re

co

ve

ry

Alliance

Lifeline

Last Resort

How Lifeline can help for peace of mind

16 VN SWIFT business forum - Technical update : Confidentiality: External

Internet Optional:

Alliance Connect

Alliance

Lifeline

HSM Interface

MV-SIPN

Connect to SWIFT via

Alliance Lifeline

Browsers

@

AutoClient

Primary / backup / DR infrastructure

at customer site

Alliance Lifeline

light ‘footprint’

at customer site

Application

When your main SWIFT

connection becomes

unavailable

Agenda

• Challenges on Business continuity



o Data availability

o Peace of mind








Business Efficiency – STP challenges

18

STP

Challenges

Different

formats

Legacy

Systems

Yearly

changes

Skills

Challenge

• Internal formats

• ISO Formats

• Internal system

• Business applications

• Annual changes

• BO changes ?

• Knowledgeable resource

• Tools



Business Efficiency – STP challenges

SAG / SNL

SWIFT

Back Office systems

SAA

VPN VPN

SW

IFT

In

frastr

uctu

re

• Connectors / Adaptors

• Transformation

• Data Enrichment

Legacy

Systems

Different

formats

Yearly

changes

Reuse existing SWIFT

Infrastructure !!

No additional hardware

Business Efficiency : Benefits of the re-use

Validations and reference data usage

Equally applies to manually entered messages

Integrated in Access

No need to update your own systems

End-to-end SWIFT products and

services offering

Footprint and TCO reduction

Exchange proprietary messages with Access

One stop shop

solution model Enhance existing flows

Customised Packages

Getting more out of your messaging interface ! 20

Integration packages

Ex : Bank readiness


Agenda




o Data availability

o Peace of mind








SWIFT infrastructure NOT Connected /

NOT working

22

HOW DO YOU KNOW?


What is the solution ? •Peace of mind knowing your critical SWIFT components are monitored

•Personal warning mechanism in case of alert through an e-mail and SMS

Monitoring and Alerting

Be pro-active to know what’s going on with

your SWIFT infrastructure

23

What is it ? • SWIFT will monitor your critical components

• When an alarm (disconnect, abort, threshold exceeded) is detected, we will notify you

• Highly automated, no intervention required once up and running


What is the solution ?

•You decide the topic

•You decide the time

•We provide you the Support Expert

You receive high quality information with assured results.

Meet the Expert Support

Access to a SWIFT Support expert to discuss a

support topic of your choice

24

What is it ?

• Discuss problem-prevention issues (preventive Support)

• Learn about best practices on specific issue


Agenda




o Data availability

o Peace of mind








Enhancing Business

Opportunities

Business Intelligence


Popular Reports

Which Counterparty Country is growing

importance? Who is growing fastest?

Where is my bank’s payment growth vs. Market?


Payments Overview

28 Source: SWIFT Watch data

US remains Top counterparty with positive 11%

growth YTD vs PYTD.

Yet, UK and Japan shared some exciting growth,

increased by 34% and 23% respectively.

11%

23%

13%

4%

34%

United States Japan Germany Australia United Kingdom

Top 5 Counterparty Country for cross-border Payments Growth

June Year-to-Date versus Previous Year-to-Date(MT103 sent and received volume)


Popular Reports

Which Counterparty Country is growing

importance? Who is growing fastest?

Where is my bank’s payment growth vs. Market?

How is my bank’s performance against my

peers?


Peer benchmarking report: Possible in Volume and Value

YOUR BANK

Bank B

Bank C

Bank D

Bank E

Average top 3 and 4

Bank F

Bank G

Bank H

Average top 5 to 7

Year on Year growth

Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014

Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014 Grand Total

YOUR BANK

Bank B

Bank C

Bank D

Bank E

Bank F

Bank G

Average top 4 and 5

Bank H

Bank I

Payments and Trade - messages RECEIVED volume - Renmenbi


Consulting services helping

you to leverage the full

potential of WATCH products

Consulting services

providing more information –

e.g. peer benchmarking

e.g. enriched data

SWIFT Business Intelligence portfolio

WATCH Insights

WATCH Analytics

Business Intelligence

Services

Reports focusing on four

specific business domains:

Trade Finance, Payments,

Network management

Subset of data

Interactive database with

possibility to build customized

reports

Complete set of data with

value and currency or only

number of transactions

32

Interactive

database

Eg. Market

Share / Data ;

Peer

Benchmarking

Report

Dashboard


SWIFT Business Intelligence

33

10 years of analysis, expertise and trust

«SWIFT’s company-wide transaction global overview is invaluable» Ana Sancho, Global Payments Network Manager for Treasury Services, BNY Mellon «SWIFT is one of several systems that we use to gather BI. However, it is without a doubt one

of the most important» Helen Nazzaro, Director, Global SWIFT Relationship Manager, Global Transaction Services, Citi «SWIFT’s Business Intelligence offering provides us supplementary business understanding

and aids us in better identifying opportunities and trends in different markets» Anurag Bajaj, Managing Director & Global Head, Clearing & Liquidity Management products for Banks,

Standard Chartered «China Merchants Bank has benefited from a very efficient database of various types of

transactions via SWIFT’s Watch tool» Alex Shen, Head of Overseas Financial Institutions,China Merchants Bank


34

Q&A

? VN SWIFT business forum - Technical update : Confidentiality: External

Thank you!

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