how to manage conflict: an inevitable part of data governance
TRANSCRIPT
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How to Manage Conflict:
An Inevitable Part of Data Governance
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Conflict is Inevitable!
•Enterprise versus project
•Data ownership
•“I am right”
•Politics!
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Enterprise versus Project
Enterprise Data Governance
Professional
“We are chartered to work
together with projects like
yours so that projects define,
integrate and use data in a
common, consistent, and
powerful way across the
enterprise.”
Project Member:
We completely support enterprise
wide data governance. However, we
have very tight deadlines and
budgets so we’ll work together as
long as you don’t impact our deadline
dates, tasks, resources, or budgets
in any way.”
SCENARIO 1
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What is the first thing to do in a conflict?
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Handling Conflict
Step 1. Don’t react
Step 2. Step to their side
Step 3. Reframe
Step 4. Build a golden bridge (truly win-win)
Step 5. Bring them to their senses, not their knees
From “Getting Past No: Negotiating with Difficult People” By William Ury
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Step 1. Don’t React
- Observe
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Facts and Stories
Stories – villain, victim, hopeless *
* From “Crucial Conversations: Tools for talking when Stakes are High”, by Patterson et al.
Facts - indisputable
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Don’t React
Event
Thoughts/Feelings
Stories (Tapes) Emotional Physical Reaction
Outwards or Inwards
Mess!!!!
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Respond
Event Thoughts/Feelings
Stories (Tapes) Emotional Physical
Awareness
Stop!!! – observe.
Response
Intelligent Actions
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Data Mining! SCENARIO 2
“Mine”
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Step 2. Disarm Step to the Other Side
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Sponsorship/Motivation Model
NAME AND ROLE OF PERSON
NAME AND ROLE OF PERSON
What does this person want?
How will this program help this person?
How is this program an obstacle?
What is wanted from this person?
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I am right! SCENARIO 3
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Who’s Perspective Is “Right”?
Project View Enterprise Wide View
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Who’s Data Is “Right”?
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Step 3. Change the game
•Open it up
•Don’t get stuck!
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Position Versus Interest
INTERESTS A
POSITION A
INTERESTS B
POSITION B
Shared Purpose – Crucial Conversations
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POLITICS!
Cordial hypocrisy versus
honest assessment?
Fernando Flores “Building Trust”
SCENARIO 4
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Make it easy to say yes Build a golden bridge (truly win-win)
Step 4
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What did he do?
A. Blame someone else
B. Resign
C. Fix issue first, then communicate
D. Communicate openly (email everyone), then fix
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Bring them to their senses, not their knees
(using power, not force)
Step 5
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Warn, Don’t Threaten!
What will happen if we don’t reach agreement?
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When All Else Fails?
Know your BATNA
(Best alternative to a negotiated agreement)
YA FIRED!
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Will You Use This Framework?
Step 1. Don’t react
Step 2. Step to their side
Step 3. Reframe
Step 4. Build a golden bridge (truly win-win)
Step 5. Bring them to their senses, not their knees
From “Getting Past No: Negotiating with Difficult People” By William Ury
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What difficult conflict, issue, or situation have you encountered or are you encountering?
How can we apply this framework?
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Questions and More Info?
www.universaldatamodels.com
Chapter on Human Dynamics in, ‘The Data Model Resource Book, Volume 3’