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How to remove Jammed Paper Rev.1 C301/C310/C321/C330/ C331/C510/C511/C530/ C531/ES5430/ES5431

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Page 1: How to remove Jammed Paper e o o er e d . /( ]v vPuµo o P ~} } ] U }v} µu Z UZÀ]vP o v} À]}µ Z U} Z Á]oo v} o } } }u ÁZ ... 7. Hold the belt unit by the lock lever (blue) on

How to remove Jammed Paper

Rev.1

C301/C310/C321/C330/C331/C510/C511/C530/

C531/ES5430/ES5431

Page 2: How to remove Jammed Paper e o o er e d . /( ]v vPuµo o P ~} } ] U }v} µu Z UZÀ]vP o v} À]}µ Z U} Z Á]oo v} o } } }u ÁZ ... 7. Hold the belt unit by the lock lever (blue) on

This document explains how to clear them quickly and simply.

If printing multiple pages (or copies), do not assume that, having cleared an obvious sheet, others will not also be stopped somewhere along the path. These must also be removed in order to clear the jam fully and restore normal operations. Please remove jammed paper carefully so that it doesn’t tear. How-ever, if it does please ensure that no parts of paper are left inside the printer.

Check the error code displayed on the panel and remove the jammed paper by following the procedures described in this document.

Paper JamsPaper jams occasionally occur due to paper misfeeding from a paper tray or at any point on the paper path through the printer. When a jam occurs, the printer immediately stops and the Attention LED on the Status Panel informs you of the event.

For example:

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Page 3: How to remove Jammed Paper e o o er e d . /( ]v vPuµo o P ~} } ] U }v} µu Z UZÀ]vP o v} À]}µ Z U} Z Á]oo v} o } } }u ÁZ ... 7. Hold the belt unit by the lock lever (blue) on

Error Code Location on Printer Refer to Page

370 Under Belt 4

371 Under Belt 4

372 Under Belt 4

380 Inside Printer 6

381 Inside Printer 6

382 Inside Printer 6

385 Inside Printer 6

389 Inside Printer 6

390 Multi Purpose Tray 7

391 Paper Tray 1 8

392 Paper Tray 2 8

400 Paper Size Error 9

409 Face Up Stacker 9

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WARNING!If the printer has been powered on recently, the fuser will be hot. This area isclearly labelled. Do not touch.

Face-Up Stacker Multi Purpose Tray Inside Printer Paper Trays

Error codes and LocationRefer to the table below to find the location of the paper jam

Page 4: How to remove Jammed Paper e o o er e d . /( ]v vPuµo o P ~} } ] U }v} µu Z UZÀ]vP o v} À]}µ Z U} Z Á]oo v} o } } }u ÁZ ... 7. Hold the belt unit by the lock lever (blue) on

Error Code 370, 371 & 372A paper jam has occurred under the belt

1. Press the OPEN button to open the top cover.

2. Take out the image drum unit and place it on a flat surface.

3. Cover the image drum unit.

4. Pull forward the two blue lock levers [A & B] of the fuser unit and lift out by the handle.

5. Pull forward the belt unit lock levers, insert a finger and remove the belt unit from printer.

6. Slowly remove the jammed paper in the direction of the arrow. a) pull forward b) pull up

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Page 5: How to remove Jammed Paper e o o er e d . /( ]v vPuµo o P ~} } ] U }v} µu Z UZÀ]vP o v} À]}µ Z U} Z Á]oo v} o } } }u ÁZ ... 7. Hold the belt unit by the lock lever (blue) on

7. Hold the belt unit by the lock lever (blue) on each side, and install the belt unit back into the printer.

8. Push the lock levers down to lock the belt unit.

9. Insert the fuser unit back into position.

10. Push the lock levers back to lock the fuser unit.

11. Install the image drum unit in the printer so as to situate the K toner cartridge toward the front of the printer.

12. Close the top cover.

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Page 6: How to remove Jammed Paper e o o er e d . /( ]v vPuµo o P ~} } ] U }v} µu Z UZÀ]vP o v} À]}µ Z U} Z Á]oo v} o } } }u ÁZ ... 7. Hold the belt unit by the lock lever (blue) on

Error Code 380, 381, 382, 385 & 389A paper jam has occurred inside the printer

1. Press the OPEN button to open the top cover.

2. Take out the image drum unit and place it on a flat surface.

3. Cover the image drum unit.

4. Remove any jammed paper in the direction of the arrow. a) pull forward b) pull up

5. Pull out toward the front of the printer any paper jammed at the fuser unit, with the fuser unit lever (blue) push down in the direction of the arrow.

6. Install the image drum unit in the printer so as to situate the K toner cartridge toward the front of the printer.

7. Close the top cover.

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Page 7: How to remove Jammed Paper e o o er e d . /( ]v vPuµo o P ~} } ] U }v} µu Z UZÀ]vP o v} À]}µ Z U} Z Á]oo v} o } } }u ÁZ ... 7. Hold the belt unit by the lock lever (blue) on

Error Code 390A paper jam has occurred near the Multi Purpose Tray

1. Press the OPEN button to open the top cover.

2. Take out the image drum unit and place it on a flat surface.

3. Cover the image drum unit.

4. Open the inside transparent cover of the printer.

5. Remove the jammed paper.

6. Install the image drum unit in the printer so as to situate the K toner cartridge toward the front of the printer.

7. Close the top cover.

7

Page 8: How to remove Jammed Paper e o o er e d . /( ]v vPuµo o P ~} } ] U }v} µu Z UZÀ]vP o v} À]}µ Z U} Z Á]oo v} o } } }u ÁZ ... 7. Hold the belt unit by the lock lever (blue) on

Error Code 391 & 392A paper jam has occurred in paper tray 1/tray 2

1. Pull out the paper cassette tray. a) For Tray 1

b) For Tray 2

2. Remove paper.

Note: Ensure all paper is undamaged, stacked properly, and the paper guides are properly positioned against the edges of the paper stack. When satisfied, replace the paper cassette tray back into the printer.

3. Insert the paper cassette tray back into the printer. a) For Tray 1

b) For Tray 2

4. Press the OPEN button and open and close the top cover.

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Page 9: How to remove Jammed Paper e o o er e d . /( ]v vPuµo o P ~} } ] U }v} µu Z UZÀ]vP o v} À]}µ Z U} Z Á]oo v} o } } }u ÁZ ... 7. Hold the belt unit by the lock lever (blue) on

Error Code 400 & 409A paper jam has occurred near the Face-Up Stacker

1. Error code 400 notifies that paper of an improper size was fed from the tray. Check the paper in the tray, or the printer for a multi- feed. In such cases, the error message can be cleared by opening and closing the front cover.

2. An error code 409 occurs when the Face-up Stacker (A) is in use, check for jammed paper in rear path area (B). Pull out any sheets found in this area.

3. If the sheet is low down in this area and difficult to remove, it is probably still gripped by the fuser. In this case raise the top cover, reach around and press down on the fuser pressure release lever (C).

4. Close the Face-Up Stacker if not in use.

5. Open and close the top cover to perform recovery printing to proceed.

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