UPSBy, Lindsay, Amanda,

Katie, Chris, Micheal,

and David

History of UPS

Executive Management

Team

Human Resources

Vision Mission Statement

Core Values

Strategy

Strategic Goals

Four Strategic Essentials

Strategic Business

Plans

“What can Brown do for you?”

Customer-focused

SWOT Analysis

Strengths

Global Brand

Universal logo

Strong Distribution

Network

Reliable, and quick

Weaknesses

Needs of customers for

expedited delivery

Ground shipping vs.

overnight

Strong Union Presence

Expensive benefits and

tuition

SWOT Analysis Cont..

Opportunities

Increased popularity

of online shopping

Convenient and Quick

Threats

Alarming increase of

fuel costs

Expensive to transport

mail

Decrease of the Global

Economy

Consumers’ purchasing

power

Human Resource Management

Structure

Uses Winning Team Effort

Key Initiatives (Based on

measures and goals, consist of

programs, projects, and

functional initiatives

Critical : Establish a workplace

environment based on a

supportive relationship with our

employees

Employee Relations

One Vision: Maintain an open and trusting environment

Goal: Upper and lower level employees work together to maintain trust throughout the company.

Core Belief: Capable employees gives a company a competitive advantage.

Training and Development

UPS invests more than US$53 million a year in safety training alone.

UPS employees receive nearly 1.3 million hours of safety-related training every year.

There are 26 formal UPS safety training courses taught in over 1,800 facilities.

New UPS tractor-trailer drivers receive 80 hours of computer-based and on-road training before operating equipment. Managers undergo a rigorous and thorough 17-day course at UPS’s Driver Training School in South Holland, Ill., before returning to their home offices to train drivers.

UPS package car drivers receive 20 hours of computer-based and on-the-road training, plus three safety ride evaluations during their first 22 days on the job. They make simulated deliveries in a mock city - “Clarkville, USA” - before they make their first live delivery.

There are more than 4,700 drivers with more than

25 years of safe driving.

A newly hired UPS pilot undergoes 48 hours of

classroom training on the ground before they

complete training for the specific fleet and duty

position to which they will be assigned.

Each year, a UPS pilot undergoes three days of

recurrent training consisting of 25 hours of

training on aircraft systems, engines, emergency

procedures, FAA regulations, as well as general

aviation topics such as meteorology, fuel planning

and takeoff and landing procedures. In addition,

each crew member must demonstrate their

proficiency in simulator evaluations and live flight

evaluations.

Before a UPS pilot transitions to a

different aircraft type, they receive

almost 100 hours of classroom time

and 30-40 hours of flight time in a

simulator or actual aircraft.

Training continues throughout a

driver’s and pilot’s career.

A Health & Safety 101 workshop

helps keep safety committee

management and non-

management co-chairs focused on

continued education of health and

safety methods.

Compensation& Benefits

Full benefits including

medical/dental coverage, and

tuition assistance

In the United States, tuition assistance is

available to:

Full-time non-union employees

Part-time management employees

Part-time union employees

UPS also Invests about $300 million a year on

training programs to help employees further

their careers within the company.

Award Winning Health and

Wellness Programs

Medical

Dental

Vision

Prescription Drug Program

Life Insurance

Supplemental Group Universal

Life Program

Business Travel Accident

Insurance

Sickness & Accident Insurance

Long-Term Disability with

Inflation coverage

Long-Term Care Insurance

Child/Eldercare Spending

Accounts

Healthcare Spending Accounts

Cancer Insurance

Work-Life Balance Programs

Compensation and Savings

Program

Employee discounted stock purchase

plan

Competitive salaries

Managers Incentive Plan (profit sharing)

Employee Relations

Employee Relations Programs

“Winning Team” Strategic Imperative

“One Vision” Initiative

Online Initiatives (UPSers.com)

“Winning Team” Strategic Imperative

Is a large, company wide program that strives to

develop its effective workforce of over 397,600

employees in 200 countries worldwide

Intended to preserve and build upon UPS’s company

culture of “integrity, ownership, performance,

respect, innovation, personal growth, and service

excellence.”

Initiatives in the “Winning Team” imperative align with

organizational goals and are measured through

revenue growth, economic value-added, customer

satisfaction index improvement, employer of choice

index improvement, and service quality index

improvement

“One Vision” Initiative

Designed to promote positive and open

communication channels between

management and their subordinates

Incorporates an hour long, one-on-one

conversation between supervisors and

their employees

Promotes trust and respect between all

levels of employees

Online Initiatives: UPSers.com

Website set up for UPS team members to help strengthen supporting relationships throughout the company.

Communication channel that can be accessed from anywhere in the world

Venue for communication meetings between operations, management, and first-line employees

Also includes likes to benefit pages like UPS Savings Advantage (401k) and Discounted employee Stock Purchase Plan.