hr/enterprise buyer success strategies in an in-house … · 2020-03-19 · §company overview...
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SuccessStrategiesinanIn-HouseContingentWorkforceProgram
HR/ENTERPRISEBUYER
Moderator:DawnMcCartney,Sr.DirectorofContingentWorkforceStrategies&Research(TheAmericas),CCWP,StaffingIndustryAnalysts
Panelists:§ EricSteinlight,Director,ContingentLabor,CCWP,TheHomeDepot
§ CarolStulz,RecruitmentStrategyDirector,Anthem,Inc.§ ChristopherPaden,Director,ExternalLaborManagementOffice,CareFirstBlueCrossBlueShield
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The Home Depot
Eric SteinlightDirector, Contingent Labor, CCWP
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§ Company Overview§ World’s Largest Home Improvement Retailer
§ 2,200 Stores across U.S., Canada, and Mexico
§ ~400k Orange Blooded Associates
§ Store Support Center located in Atlanta, Ga
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Program Overview
System
Support
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Director
VendorManagement
Administration&Support
Procurement ITFinance Legal
SteeringCommittee
§ Compliance§ Performance§ Support
§ Customer Service§ VMS Administration§ Process§ Training
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Carol Stulz
Recruitment Strategy Director, Anthem, Inc
6
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7
Anthemisworkingtotransformhealthcarewithtrustedandcaringsolutions.Ourhealthplancompaniesdeliverqualityproductsandservicesthatgivetheirmembersaccesstothecaretheyneed.Withover74millionpeopleservedbyitsaffiliatedcompanies,includingapproximately40millionwithinitsfamilyofhealthplans,Anthemisoneofthenation’sleadinghealthbenefitscompanies.
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Business Case
– BusinessCase:WhyIn-source?• MSPwasmanagingamatureprogramthathadbeeninplacefor9years• AnthemrealizedallthoughtleadershipwasbeingdonebyAnthemwhileonlyexecutionwasbeingdonebyMSP
8
4/2014 8/2016
7/2014 10/2014 1/2015 4/2015 7/2015 10/2015 1/2016 4/2016 7/2016
5/2014BusinessCasePresented
5/2015StaffHired /Implemented
8/2015Execution
11/2014ApprovaltoMoveMSP
Inhouse
5/2016OngoingSupplierReview
andProgramEnhancements12/2015
ProcessImprovements
ProcurementabsorbedinsourcedMSPfunctionswhileHRmaintaineditsroleintheprogramtoensurecomplianceandtalentneedswerefulfilled
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Structure
9
ProcurementDirector,Strategic
Sourcing
StrategicSourcingManager
BusinessChangeDirector
Reporting&AnalyticsExpert
5StrategicSourcing
Consultants
HRProgramSponsor
------
HumanResou
rces
••CompliancetoHRPolicies••AnthemTalentandAcquisitionManagement••FutureTalentNeeds••ContinuousImprovement
RoleintheProgram
Procurement
HR
••RequisitionManagement••ProgramReporting••SupplyBaseManagement••ProgramPolicyManagement••InvoiceMgmt••Time/InvoiceAudits
••ContractManagement••RelationshipManagement••SourcingStrategy••SavingsandQualityManagement••SLAManagement••ContinuousImprovement
Procurem
ent
RoleintheProgram
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Christopher Paden
Director, External Labor Management Office, CareFirst BlueCross Blue Shield
ProprietaryandConfidential
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CareFirst Overview
9/15/17 ProprietaryandConfidential
Inits79thyearofservice,CareFirstBlueCrossBlueShieldisanot-for-profit,non-stockhealthservicescompanywhich,throughitsaffiliatesandsubsidiaries,offersacomprehensiveportfolioofproductsandadministrativeservicestoindividualsandgroupsinMaryland,theDistrictofColumbiaandportionsofNorthernVirginia.
• IsthelargesthealthcareinsurerintheMid-Atlanticregion,serving3.2millionmembers.• Employsapproximately5,000associatesandcontractorsinMaryland,Washington,D.C.
andNorthernVirginia.• Earnedrecognitionin2013,2014,2015,2016and2017asoneofthe"World'sMost
EthicalCompanies"fromtheEthisphereInstitute
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• CustomerServiceforRFQfulfilment
• Manageengagementprocessforthebusiness
• Demandresponse
• Assistwithcontractorconversionprocess
External Labor Management Office
9/15/17 ProprietaryandConfidential
TheExternalLaborManagementOffice(ELMO)wasestablishedasaninternallyrunVendorManagementOffice(VMO)overadecadeagotoservicethecontingentlaborneedsofCareFirst’shighestvolumeclient,IT.ELMOisasharedServiceunderthePMOwithinITandhasresponsibilitytomanagetheongoingcontingentlaborengagementandoperations
whilestrivingforbestinclassprocessesandservices.
SourcingProgram
Management• Performance
management• Issue
Resolution• Invoicingand
payment• Contract
management• Rate
Negotiations• Processand
SystemTraining
VendorManagement
• Completionofmandatorytrainings
• ConflictofInterestsupport
• ConductComplianceAudits
• CareFirstPolicyeducation
Governance
• Co-Employmenteducationformanagers
• Processandsystemtraining
• CreateandadheretoSOPforallcommontasks
TrainingandAssurance
• MaintainVMSproductionenvironment
• Manageenhancementrequests/projects
• ReportingandAnalytics
• Integrationsupport
VendorManagement
ELMOProgramResponsibilitiesModel- VMOVendorManagementTool– Beeline(launched2007)Services – TimeandMaterialLabor,ServicesProcurement,ResourceTrackingandOnboardingAverageNumberofContingentResources–425(billable),1200(non-billable)CurrentInitiatives– DiversifyingServices(Creative/BusinessServices),DirectSourcing,ManagedCapacityAutomationAreaofOwnership– TechnicalandOperationalSupport(IT)
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Functional Team Structure
9/15/17 ProprietaryandConfidential
Director,ExternalLaborManagement
• StrategicProgram/ApplicationDirection
• EscalatedIssueResolution• CrossTeam/Functional
RepresentationofELMOPrograms
Manager,VMSSystems
Manager,ContingentLaborPrograms
• VMSApplicationManagement
• VendorPartnership• ProgramGrowth• ProgramOversight
LeadContingentLaborSystemsAnalyst• ManageDTDworkqueueincluding
enhancementandreportrequests• Quarterlymetrics• VMSVendorManagement• Problem/Issuemanagement/resolution
Sr.ContingentLaborSystemsAnalyst• RequirementsAnalystforBeelineprojects• BusinessInterfaceforlargerenhancement
projects• ExecutiveTraining/Support• Problem/Issuemanagement/resolution
ContingentLaborSystemsAnalyst• SystemandUserAdministration• Integrationssupport• Problem/Issuemanagementandresolution• Adhocreportingrequests
LeadContingentLaborAnalyst• Contractor/VendorIssueResolution• Adherencetosourcingprocess• ManageRFQDemandResponse• ProcessEfficiency• ConductComplianceAudits
Sr.ContingentLaborAnalyst• ManageRFQprocess• ContractorAssignmentMaintenance• DTDSourcingVendorManagement• BusinessDevelopment• TrainingandProcessDocumentation
ContingentLaborAnalyst• ManageRFQprocess• ContractorAssignmentMaintenance• DTDSourcingVendorManagement
LeadContingentLaborAnalyst• TacticalApplicationsupportforServices• Legal/Procurementprocesssupport• Evaluatingstrategicsourcingmodels
ApplicationSupport
TimeandMaterialsProgramSupport
FixedPriceProgramSupport
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ThingstoConsider…§ Buildateamthatcanbeflexibleandtakeondifferentaspectsastheprogramevolves
§ Don’tforgettohaveasupportstructurethatyoucanutilizetogetanswersquickly
§ Customerserviceiscriticaltoasuccessfulprogram§ GetBuyInfromvariousgroupsincluding:
– InternalStakeholders– HR– Procurement– Suppliers
§ Ensureyouhavetherighttechnologyinplacetosupporttheprogram
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TwoEasyWaystoGiveFeedback§ RatesessionsontheConferenceCommunity(allsessions)§ FillouttheEvaluationCardonyourchair(concurrentsessions)
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§ ConcurrentSessions|3:00-3:45PM
– DrivingExcellenceinYourTalentSupplyChain:FromQBRstoKPIsandBeyond|DallasE
– TheTalentTalksBack:BecomingaSupplierofChoice|DallasF
– TheNextNewThing:ArtificialIntelligenceandtheGigEconomy|DallasG
– Contracts:TheGood,theBadandtheUgly…andWhatToDoAboutIt?|FairPark1
ComingUp…
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§ CollaborationRoundtablesbyTopics4:00-5:00PM| Trinity4-8
§NetworkingReception&ExhibitsOpenintheCollaborationHall5:00-7:00PM|Trinity1-3Sponsoredby
AfterConcurrentSessions…
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TomorrowMorning…
§NetworkingBreakfast&ExhibitsOpen7:30-8:30AM|Trinity1-3
§KeynoteFutureShock:TheGigEconomyandLaborMarketDisruptionintheDigitalAge8:30-9:30AM|Trinity4-8
§KeynotePanelGrowingtheGigEconomy:TheComingTalent,TechnologyandPolicyCollision10:00-11:00AM|Trinity4-8