Emily Lee Hubbard

EH 1209 Highland AVE Huntsville, Alabama 35801

256-797-0003 (cell) elee256@gmail.com

Highly motivated and successful leader in biotechnology seeks a new opportunity to join an

enthusiastic team that will capitalize on strengths in clinical trial management, database design,

technical expertise, and regulatory administration.

SUMMARY

17 years in biotechnology field

Over 15 years of management experience

Successful sales history

> 10 years of Salesforce.com use and design

Expertise in trial design, implementation, site set-up, and monitoring

Proven leader in customer service and technical support

CLINICAL SITE MANAGER

Conversant Biologics, Inc.: Huntsville, Alabama. February 2012 – Present

Site Development

- Negotiate, author, and execute contracts and addendums - Relationship development and customization of logistics for successful trial

implementation - Site initiation and start-up for new physicians and sites

- Develop, maintain and administer site training for new and existing clinical sites - Coordinate activities and interactions between company lab, partnering labs, project

management, clinical staff and patients Management

- Manage the national team of Clinical Research Coordinators at over 70 Hospitals and

Medical-Oncology Clinics - Manage communications regarding biospecimen collections at all clinical sites,

nationwide

- Assist at clinic sites as needed to consent patients, collect biospecimens and associated

data

- New Process Development (research, protocol development, process launch and

improvement)

- 2015 “Open and Honest Communication” award recipient (company-wide)

Regulatory

- Monitor records at all sites to ensure the integrity of study

- Point of contact for all Regulatory boards (IRB/IRC) - local and central IRB/IRCs CUSTOMER SUPPORT AND TECHNICAL SERVICES MANAGER

Thermo Fisher Scientific: Huntsville, Alabama. June 2008 – December 2011

Customer Support

- Implemented and administered customer allegiance survey program. o Site consistently ranked high in customer “likely to recommend” scores.

- Participated as technical expert on calls and site visits for key customers. Developed

Technical Services Specialists to serve in same capacity. Technical Management

- Lead the successful post-acquisition integration of Open Biosystems’ Genomics products

and services support into Thermo Fisher sites worldwide. - Served as member of site management team representing support teams and the voice of

the customer. - Compiled, analyzed and presented voice of customer, via technical support and Field

Application Scientists, to product portfolio teams.

- Served as liaison with IT and web developers to address critical issues and website

improvements.

INSIDE SALES CONSULTANT AND MANAGER; SOUTHEASTERN US OUTSIDE TECHNICAL SALES

CONSULTANT

Open Biosystems, Inc: Huntsville, Alabama. July 2003 – June 2008

Sales

- Delivered technical seminars and customized solutions for large, key accounts. - Achieved or exceeded territory sales targets annually.

Management

- Developed, implemented, and managed a successful program for inside sales support to

field-based team members.

- Streamlined and improved processes through consolidation of Inside Sales and Technical

Support teams.

CUSTOMER SERVICES MANAGER

Memberclicks (Membership Management Software): Huntsville, Alabama and Atlanta, Georgia.

May 2002 – June 2003

- Managed software development team responsible for customer solutions - Liaison between customers and developers, assuring appropriate attributes and directories

in the final product

- Team leader for customer allegiance strategies, spurring early stages of company growth.

CUSTOMER SUPPORT AND TECHNICAL SERVICES MANAGER

Invitrogen: Huntsville, Alabama. January 2001 – April 2002

- Consolidate technical and customer service personnel from 7 departments into one team,

streamlining order processing and enhance technical expertise.

- Technical expert for sales and marketing with respect to genomic product and services,

and customized solutions

GENOMIC LIBRARIES CUSTOMER AND TECHNICAL SUPPORT MANAGER; LAB TECHNICIAN

- Research Genetics: Huntsville, Alabama. October 1998 – January 2001 - Performed lab duties necessary to fulfill customer orders

- Handled incoming calls and emails from customers regarding orders and technical

queries. - Assembled a team dedicated solely to customer and technical support.

EDUCATION

Bachelor of Science Degree, Jacksonville State University, Jacksonville, AL 1998

Major: Biology Minor: Fine Arts

IATA training. PPI (Practical Process Improvement) Training. Common Sense Sales. ACRP

GCP, CITI Training – Good Clinical Practice and ICH, Biomedical Responsible Conduct of

Research, Biomedical Research Investigators and Key Personnel Training. Bloodborne

Pathogen; Patient Rights, Confidetiality and HIPAA; Infection Control and Aseptic Practices.