Humberto Bermúdez Cárdenas. Birthdate: 31 December 1988Marital Status: SingleAddress: Mexico City.Mobile: 52 1 5518309223e-mail: humberto@hbc31.comWebsite: www.hbc31.comLinked In: mx.linkedin.com/in/humbertobc

Education

-Bachelor of Sciences Degree in Mechanical Engineering (Mechanic Design).2007-2011, Escuela Superior de Ingeniería Mecánica y Eléctrica Unidad Azcapotzalco (ESIME UA) Instituto Politécnico Nacional (IPN).

-Post-graduate Diploma, Project Management.2014, Candidate for Project Management Institute certification.Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)

Languages: English: 95% (TOEIC: 840 puntos) French: 30%

Software: Solid Works, AutoCAD, Office, Mac OSX, Windows, Adobe Lightroom, Premier Photoshop.

Skills: Mechanical Design, Leadership, Event Management, PR, Entreprenurship, Creativity, Team Management, Troubleshooting

-Associate Degree as Technician in Machines with Automated Systems.2003-2006, Centro de Estudios Científicos y Tecnológicos #2 “Miguel Bernard Perales” (CECyT #2) Instituto Politécnico Nacional (IPN).

Work Experience

Ericsson

Region North America Incident Manager in the Global Network Operation Center (GNOC).Global Service Center México (GSC). Period: May 2013 - July 2013Boss: Alberto Pavon.

Activities:- Manage High severity incidents of Clearwire and MetroPCS Networks.- Bridge Conferences management and Coordination of the efforts perform by other teams during customer affection incidents.- Remote troubleshooting of Core Networks.- Engagement, tracking and escalation with Front Office, Tier 2, Tier 3, RF&BH Engineering teams.- Provide support to Front Office team.- Reduction of MTTR.- Ensure accomplishment of KPI and SLE of 4G WiMAX/LTE (Clearwire) and 4G LTE (MetroPCS) networks in 40 top markets in US.- Escalations management processes and Restoration reports to Managed Services Chief Operating Officer (MSCOO) and Customer representative.

Ingersoll Rand

Application Engineer, Compressed Air Division, Industrial TechnologiesCustomer Center Mexico. Period: July 2013 - ActuallyBoss: Elias Nacif.

Activities:

- Inside sales processes.- Technical and administrative support for Sales Engineers.- Project Management.- Quotations and technical consultancy to customers.- Bidding for private industry and government (Energy Oil & Gas).- Coordination with foreign trade department.

Ericsson

Second Level Operations, Incident Manager in the Global Network Operation Center (GNOC).Global Service Center México (GSC). Period: March 2013 - May 2013Boss: Oscar Oswaldo Pichardo.

Activities:-Tracking and attendance of customer affections incidents.-Ensure accomplishment of KPI and SLE of 4G WiMAX/LTE service in 35 top markets in US.-Reduction of MTTR.-Provide support to Front Office team.-Remote troubleshooting of the Core Network.-Engagement, tracking and escalation with Front Office, Tier 2, Tier 3, RF&BH Engineering teams.-Coordination and management of the efforts perform by other teams during customer affection incidents (bridge management and virtual assistance).

Extracurricular Activities.Funder of “PaisajeDFeño” collaborative photoproject to document Mexico City urban landscape and daily life to improve the image of the city and promote it its tourism activities (www.hbc31.com/proyectos/paisajedfeno).

Co-Funder of “PaisajeTico”, project based on PaisajeDFeño implemented in Costa Rica that document urban landscape and daily life to improve the image of the country and promote tourism activities (www.facebook.com/PaisajeTico)

Co-Funder of Réflex Mx (www.reflexmx.com), specialized website of photography.

Member of AIESEC in Mexico (www.aiesec.org.mx) largest non-profit student run organization in the world, with presence in more that 111 countries.

Ericsson

First Level Operations Service Engineer in the Global Network Operation Center (GNOC).Global Service Center México (GSC). Period: November 2011 - March 2013Boss: Erik Van Meel.

Activities:-Maintenance and monitoring of the WiMAX 4G network of Clearwire in the United States-Elaboration of issue reports in the network (Tickets).-Troubleshooting of all kind of issues with the devices in the WiMAX network.-Elaboration of service requests for the Field Technician Team in the United States.-Coordination of the resolution actions for the issues and outages in the network, engaging the Field Operations Team, second and third level of Service Engineers and External Vendors.