ibm social apps

© Copyright IBM Corporation 2015© Copyright IBM Corporation 2015

IBM Social Business Applications


Agenda

• A brief introduction to IBM Connections• What are Social Business Apps• How Apps can help • A look at Apps• Questions


Brief about IBM Connections


Social Apps for

• Ensure broader adoption of the social platform, then...

Introduce our Accelerators to enhance IBM Connections deployments by providing targeted

solutions for users

• Use the platform to harness employee ideas and energy, then...Extend with our Social Innovation Apps manage ideas, projects and visual communications

• Get more value from the social platform and content, then...Use our Expertise 360° Apps and social data to find expertise, answer questions and measure engagement


Collaboration Services Apps Portfolio

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Accelerate Employee Adoption• IBM Connections Touchpoint • IBM Connections Social Sidebar • IBM Connections Invite

Tap into Expertise• IBM Expertise Locator • IBM Connections Social Q&A• IBM Social Engagement Dashboard

Partner Solutions

• Collaboration Services Kudos Badges• Collaboration Services for Panagenda


Accelerate Employee AdoptionEnhance IBM Connections deployments by providing targeted solutions for users

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IBM Connections TouchpointEngage employees from the start

Drive user engagement by providing users with personalized and relevant content suggestions from their initial sign-in to IBM Connections

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Greets users with a clean, simple interface

Guides users to fill in their profile information and upload a photo

Recommends contacts for users to add to their network

Suggests communities for users to join

Requires users to review and/or acknowledge organization messaging or usage guidelines


Provide immediate, in-context access to IBM Connections capabilities to increase user adoption and social engagement

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Surface Social Sidebar on any corporate web page

Quickly share status without switching back to Connections

Monitor Connections activities easily

Customize the UI to match organization branding or visual identity

IBM Connections Social SidebarAccess and share Connections content from any corporate web page


IBM Connections InviteEasily include external users in your communities for seamless, secure collaboration

Allow users to collaborate in IBM Connections Communities with trusted partners and customers

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Registers external users and enables them to create and change their password

Adds external users seamlessly with no admin intervention required

Provides external users access only to specific community content

Supports mobile devices and password management


Tap into ExpertiseCapture and effectively use expertise to deliver exceptional value to your organization

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IBM Expertise LocatorFind experts fast, even while on the go

Rapidly access the vast, collective knowledge of experts

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Search for subject matter experts based on their expertise

Contact experts quickly from within Expertise Locator

Select from a list of popular keywords to find experts

Add and delete tags

Send experts network invitations


IBM Expertise LocatorFind experts fast, even while on the go

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• Quickly find an expert based on a topic • Contact them through a mobile device • Invite them to your network and stay connected • Give them the recognition they deserve

With Expertise Locator, you can ….


IBM Connections Social Q&ARoute questions to experts and share answers socially

Enable users to obtain answers to questions routed to subject matter experts throughout your organization

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Uses analytics to determine which people are the most appropriate to ask

Routes questions to inbox and Profile boards of selected experts

Stores new questions and answers for future re-use

Answers the question immediately if a similar question has already been answered


IBM Social Engagement DashboardVisualize your level of social engagement

Identify social activity, eminence and influence across your organization

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Measure behaviors across the social network to improve collaboration

Provide users with an overall score as well as scores for Activity, Reaction, Eminence and Network

Present organizations with aggregate information on how their organization is doing

Create customized reports as part of a services engagement to implement views by organizational units or geographies


Partner Solutions

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Implementing Partner Solution – Better Adoption


Partner Solutions – Kudos Badges

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Kudos badges & Mission

1.Kudos leaderboards help encourage sustained adoption of IBM Connections.2. Rewards participation for not just quantity of activity but more importantly qualityof contribution.3. Provides for both the entire environment and community based leaderboards.4. View just my network of peers or everyone across Connections.5.Time based leaderboards enable new users to get involved quickly and encourageexisting users to maintain their involvement.6.Shows experts in areas of Connections so you can get help and coaching fromyour peers.

Kudos Leadership



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1.Kudos Badges provides a series of out of the box challenges and tasks designed toencourage users to explore and learn the intrinsic business value of IBM Connections.2.Leverage the provided Badges, customize them, or build your own with customrules and images. Full multi-lingual support.3.Badges start simple, and progressively get more difficult to achieve, encouragingusers to leverage the more advance features of Connections as well as explore across the various social services.4.Kudos Achievement Levels encourage sustained adoption and ensure users leverage the full range ofsocial services.5.Kudos Missions show which social services users have learnt, and which they are yet to explore. Badges achieved are displayed on their profile and they can view their remaining badges yet to be achieved.




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1. Kudos Thanks is a Peer to Peer recognition and praise capability. Enables IBMConnections users to say THANKS and call out great work with their team andcolleagues.2.Creates a positive culture of encouragement and recognition. Enables the day today successes to be captured and shared in a positive way. Other users can Likeand comment via the Activity Stream. Also allows user to “Tag” with expertise as part of thanks.

Kudos Thanks


Kudos Awards


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1. Provides a framework for a management awards program.2. Similar to Kudos Thanks but more designed to allow HR/Management to grantsignificant awards to users such as Tenure/Years of Employment, Certifications andAchievements, and other significant awards.3. Design a series of Awards or Goals for users to work towards


ConnectionExpert

Partner Solutions – Panagenda

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Key Benefits:• Extensive usage analytics to continuously assess adoption and utilization• Vital insights into system health and End-to-End application performance simulations• Automatic identification of inconsistencies as well as clean-up and optimization potentialHighlight Features:• Application status and end user performance simulations• Continuous verification of search functionality and database connections• Application usage summaries, metrics and historical evaluation• Community analytics on individual activity, inconsistencies and beyond• File library analytics on size, utilization, orphans and more


Partner Solutions – Some more

• HYPE Innovation

• Collaboration Services with Kaltura


For more information

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Accelerate Employee AdoptionTap into Expertise Implement Partner Solutions

Contact – [email protected]

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