ICP

ICT and Company Practise

College 1

Dinsdag 1 april 2008

Dr. Geleyn Meijer

ICP Content

• Objectives and overview

• ICT companies – taxonomy

• Legal

• Virtual organisations

• Business case

• Assignment

ICP Objective (1)

The ICP course is given in period 5 and addresses the non-technical aspects of ICT and essentially has to develop the students skills:

• To understand the balance between technical, organisational, legal and commercial aspects of an ICT project

• To make judgements on priorities, based on a sound analysis of the facts

• To communicate with stakeholders

ICP Objectives (2)

• The acquisition of knowledge concerning business-oriented ICT issues. Critical evaluation of a non-technical scientific article in the area of ICT.

• Understanding change related to ICT projects and the impact it has on people

• Writing a non-technical scientific article in the area of ICT”.

• In the 2007-2008 academic year, topics are chosen specifically because of their wider impact with the work and responsibilities of system and network administrators.

ICP Structure of the course

• WeekTopic• 1 Introduction and Sourcing• 2 Sourcing• 3 Innovatie management

Project management• 4 Enterprise Architecture• 5 No lectures• 6 Innovation management / EA• 7 Change management• 8 ICT management• 9 Examination

ICP Schedule

Intro Sourcing Sourcing   Inno PMngt EA EA Inno EA Change mngt ICT Mngt   Examen1-apr 4-apr 8-apr 11-apr 15-apr 18-apr 22-apr 25-apr 6-mei 9-mei 13-mei 16-mei 20-mei 23-mei- 30-mei

Michiel Struijk                               

Eltjo Poort                  ok           

Chris Soels    ok                         

Han Verniers                        ok      

Bert van der Hooft                      ok       

Leon Manet                    ok         

Geleyn Meijerok               ok              

Rini van Solingen                               

Paul FluitsmaCorine de Katere           ok                    

Leon Dohmen                          ok    

Wouter Paul Trienekens               ok                

Guus Delen –VKA  ok                           

Marc Gillard – VKA        ok                     

Ronnie Lachniet      ok                        

Jaap Schekkerman

            ok                 

                                

Examen                                Intro Sourcing Sourcing   Inno PMngt EA EA Inno EA Change mngt ICT Mngt   Examen

ICP

Company taxonomy

ICP Companies

• Organigram of a ICT service provider

• Organigram of retailer

• Organigram of a telecom provider

• Organigram of a bank

• Matrix organisations

ICP Organisatie modellen

Locatie

FunctieMarkt

ICP Company Principles

• Mission• Core business• Profit & Loss• Staff units • Matrix organisations• Business units and ICT• Stakeholders• And what about public sector

ICP A business plan

ICP

ICP Legal

• Time and Material

• Project

• Outsourcing

• Fixed price

• Fixed time

• Aansprakelijkheid – direct/indirect

• SLA

ICP

Services vs products

ICP Services innovation

• No abstract market view, but interaction with real, named user

• No large stocks, but scaleable delivery infrastructure

• service provider needs to be able to adapt rapidly• The creativity needed is:

– closely linked with client interaction and therefore needs to be embedded in the existing day-to-day relations with the clients

– is on-line affair since respons to challenges must be swift since creative results are quickly exposed in the commercial market reality and can have a short life span.

ICP

virtual organizations

ICP Virtual Organisations

“Open universe”of organizations

“Controlled-border universe”

Breeding Environment

VO

Market trends

Competitiveness

Business opportunity

• Wide partners search & selection• Definition of common infrastructures

and their parameterization• Sharing principles• Contract negotiation

Cooperation agreement

• BE members acquisition• Cooperation agreement• Common infrastructure• Sharing principles

• VO partners selection• Fast contract negotiation• Infrastructure parameterization

1a

1b

2

•

•Dell Computer•General Motors•Nike•Virtuelle Fabrik•e-Diamond

ICP

The Virtual Organization (VO) Paradigm

A virtual organization is a temporary alliance of several organizations that come together to:

– share skills, core competencies, and resources– to achieve common goals– their cooperation is supported through the communication network

MaterialInformation Members :

Processors

Members :Retailers,

Warehouses

Members :CustomersMemebrs :

SuppliersVE Coordinator • Provide products /

services that a single company may not be able to provide alone

• Distribute the tasks and support common goals

• Share the resources and the risks

• …

Manufacturing example© H. Afsarmanesh, 2003

ICP Emerging Virtual Organization

DomainsAreas: Engineering, Manufacturing, Sciences,

Service Provision• Multi-site Manufacturing and Concurrent Engineering• Service Provision (Municipality, Tourism)• Distributed Control Engineering (Water & Electricity

Distribution)• Tele-assistance and tele-Supervision (Health care)• Collaboration between Scientific Centers and with

industry (Bio-Informatics, Medicine, Physics, Chemistry)• Software services

© H. Afsarmanesh, 2003

ICP

Network CoordinatedNetwork

CooperativeNetwork

CollaborativeNetwork

Coallition’s purpose

Inte

gra

tio

nle

vel

CommunicationInformationexchange

Complementary goals

Joint goalsIndividual identities

Working apart (with some

coordination)

Joint goalsJoint identities

Working together(Creating together)

ECOLEADfocus

“Creating the foundations and mechanisms for establishingan advanced collaborative, network-based industry society”

STRATEGIC GOAL

fluidity

agility

reactivity

ICP

Application ApplicationApplication

Managementof comm. & computing

Managementof comm. & computing

Managementof comm. & computing

Grid ServicesHarness multi-domain distributed resources

Managementof comm. & computing

VL-e Application Oriented Services

Food Informatics

Dutch Telescience

Medical Diagnosis &

Imaging

Bio-Informatics

Data Intensive Science/LOFAR

Bio-Diversity

Knowledge

Information

Data

ICP

enables

needs

Network of Co-workers Grid computing

ICT services outlook

ICP

enables

needs

Network of co-workers Grid computing

Mobile maintenanceand support teams

ICT services outlook

ICP Applying the GRID for tooling

ToolsMaintenanceTeams

use

facilitate

• Tools to analyse, to monitor, to communicatie, to consult

• Hetrogeneous, On-demand

• Mobile front-ends

ICP Assignment

• Study the article: “IT doesn’t matter” from Harvard Business Review, by Nicholas Carr

• Form pairs and study the debate that followed the publication

• Form your own opinion and formulate on paper.

• Study SRA of NESSI. How does this change the role of the systems engineer.