[infographic] 6 steps to excellent customer experience (cx) in the supply chain

5 How you can fix it... OmPrompt Customer Automaon Management is a cloud-based managed service that: OmPrompt Customer Automaon Management takes informaon from any data format and translates it to any other format, so you can get these benefits… 1. Captures Data 2. Transforms it 4 Here’s what you can do to make life easier Get fast proof of delivery (POD) Any issues are reported sooner Get invoices right Faster payment = lower number of days sales outstanding (DSO) 3 There is a way to… n Reduce the cost to serve n Shorten order-to-cash cycle mes n Improve internal efficiency n Opmise processes n Reduce days sales outstanding (DSO) n Improve forecasng accuracy n Enhance delivery visibility. n It takes a long me to manually process transacons by hand. n We don’t always resolve excepons as quickly as we’d like to. n Somemes, workarounds cause even more mistakes. n We want to be more efficient. n We make more errors than we’d like. n Our customer service staff spend more me fixing things than building customer relaonships. Benefits for your business Benefits for your customer 1 Reduced cost to serve 2 Shorter cycle mes 3 Improved cash flow 4 Increased control over the enre O2C process 5 Less pressure to fix errors = happy employees! 1 Orders are processed more quickly and accurately 2 The overall turnaround me is reduced 3 Fewer errors = happy customers! 2 Can your time-consuming processes be less manual? 67% of businesses surveyed cited... Do the people in your company spend valuable me processing manual transacons? Could they be using this me to improve your customer experience instead? If you recognise that there is room for improvement in the way you deal with order processing, claims management, delivery visibility and other supply chain processes read on… Give your people more time back to serve your customers. Improve your processes. Reduce costs, and increase accuracy and control. OmPrompt Ltd 67 Innovaon Drive Milton Park, Abingdon Oxfordshire, OX14 4RQ United Kingdom +44 (0)1235 436000 www.omprompt.com [email protected] Find out how customer automation management can help you... Watch this 2 minute-long video! SEE IT NOW 1 Does this sound familiar? We want full visibility and control We’d love error free processes We need to build strong customer relationships We’d like really quick cycle times Other reasons included “risk of customer non-payment or default,” and “customer demand to improve service levels.” “Pressure to reduce overall costs” as the primary reason for evaluang their current order-to-cash processes. If the answer is yes, then read on…. Ask yourself: do you recognise any of these challenges? Cash Flow Turnaround Time Deliver On time Ensure orders are processed more rapidly Do less by hand Improve order & other data entry accuracy 6 Steps to Deliver an Excellent Customer Experience in the Supply Chain 3. Standardises it using rules 4. Centralises it in your ERP 2011 Aberdeen Group Study, The Order-to-Cash Cycle. Enhancing Performance with Process Automaon.

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Page 1: [INFOGRAPHIC] 6 Steps to Excellent Customer Experience (CX) in the Supply Chain

5 How you can fix it...OmPrompt Customer Automation Management is a cloud-based managed service that:

OmPrompt Customer Automation Management takes information from any data format and translates it to any other format, so you can get these benefits…

1. Captures Data

2. Transforms it

4 Here’s what you can do to make life easier

Get fast proof of delivery (POD)

Any issues are reported sooner

Get invoices right

Faster payment = lower number of days sales outstanding (DSO)

3 There is a way to…n Reduce the cost to serven Shorten order-to-cash cycle timesn Improve internal efficiencyn Optimise processesn Reduce days sales outstanding (DSO)n Improve forecasting accuracy n Enhance delivery visibility.

n It takes a long time to manually process transactions by hand.

n We don’t always resolve exceptions as quickly as we’d like to.

n Sometimes, workarounds cause even more mistakes.

n We want to be more efficient.

n We make more errors than we’d like.

n Our customer service staff spend more time fixing things than building customer relationships.

Benefits for your business

Benefits for your customer

1 Reduced cost to serve 2 Shorter cycle times 3 Improved cash flow 4 Increased control over

the entire O2C process5 Less pressure to

fix errors = happy employees!

1 Orders are processed more quickly and accurately

2 The overall turnaround time is reduced

3 Fewer errors = happy customers!

2 Can your time-consuming processes be less manual?

67%of businesses surveyed cited...

Do the people in your company spend valuable time processing manual transactions? Could they be using this time to improve your customer experience instead? If you

recognise that there is room for improvement in the way you deal with order processing, claims management, delivery visibility and other supply chain processes read on…

Give your people more time back to serve your customers. Improve your processes. Reduce

costs, and increase accuracy and control.

OmPrompt Ltd67 Innovation DriveMilton Park, AbingdonOxfordshire, OX14 4RQUnited Kingdom

+44 (0)1235 [email protected]

Find out how customer automation management can help you...Watch this 2 minute-long video!

SEE IT NOW

1 Does this sound familiar?

We want full visibility

and control

We’d love error free processes

We need to build strong

customer relationships