Meet customer demandsProfitably and efficiently meeting the highly variabledemands of computer, telecommunications, industrialequipment, automotive, aerospace and defense, andmedical device manufacturers is the biggest challengefor electronics manufacturing services (EMS)companies (also known as contract manufacturing andservices companies).

To be successful, you need to ensure that your designcapabilities are flexible enough to keep up withaccelerating product evolution and shorter productlifecycles. You also need efficient manufacturingprocesses to fulfill original equipment manufacturer(OEM) orders quickly, while controlling the costs ofgoods sold (COGS) and lowering your sales, general,and administration (SG&A) overhead. And the betteryou can synchronize your global supply chain, thebetter your inventory performance will be. Additionally,providing high-quality aftermarket services not onlyrepresents an additional revenue stream, it also helpsbuild customer loyalty.

To meet all these challenges and more, you need asolution that’s designed to meet the specific needs ofEMS companies like yours. You need Infor® High Techfor electronics manufacturing services.

Use built-in industry expertiseYou can’t meet the unique demands of the EMSindustry with generic software that treats all industriesequally. At Infor, we understand that the EMS industryisn’t like all other industries. So, we've created asolution suite that’s tailored to the specific needs ofEMS companies like yours.

Infor High Tech for electronics manufacturing servicesincludes all the capabilities to manage the EMSprocesses built-in—not bolted on. So what does thatmean for you? Faster deployments and fewermodifications. You get up and running more quickly,with fewer disruptions to your business. Upgrades arefaster, too. So you can quickly adapt your businessprocesses to the rapid changes of the EMS industry.

Enhance performanceWith over 30 years of experience solving the businesschallenges of high tech and electronics organizationsaround the globe, Infor can help you enhance yourbusiness performance and flexibility, while controllingcosts, streamlining operations, and improving responsetimes and customer service levels.

Infor High Tech for electronicsmanufacturing services

“The lightweight, easy to install and configureInfor ION produced a quick return on investment;ION ensures that our applications operatetogether seamlessly to execute business processes.”

—John Vaughan, Senior Vice President and CIO,PRIDE Industries

2 Infor High Tech for electronics manufacturing services

Through Infor 10x technology, you get a consumer-gradeuser interface that gives your users a flexible, easy-to-useenvironment designed to increase productivity, as well asexpanded out-of-the-box industry functionality. You get:

• Real time analytics, role-based dashboards, and mobiletools for information where and when you need it

• Social collaboration for problem solving

• Workflows to control key processes

• Alerts to notify and take corrective action

• And much more

Make decisions fasterWith substantial investments in equipment and assets,increasing cost pressures, dropping prices, and thegrowing proliferation of electronic components in today’sindustrial products, EMS companies like you must find newways to expand your market footprint, increase revenue,and reduce your exposure to fluctuations in any oneindustrial manufacturing market.

Which is why EMS companies are looking to win marketshare with value-add services, such as design andengineering, manufacturing, sourcing, supply chain,fulfillment, aftermarket service, and end-of-life services.Infor High Tech for electronics manufacturing services isspecialized for the EMS industry, which means it offers thebroadest, deepest solution for the EMS industry—allowingyou to accomplish all this and more. Our integrated suiteaddresses your most critical business processes, includingthose highlighted here:

Quotation and bid management—Turn quotes intobusiness proposals that are acceptable by OEMs, andthen into executable business plans with budgets. Youcan see the real-time status of quotes, and easily accesshistoric estimates, budgets, and projects to accuratelyquote new business with prototype, programmanagement, and advanced product quality planning(APQP) business requirements.

Customer relationship management (CRM)—Drive acomplete 360° customer view across all your channels,implementing real-time decision making to ensure you’retargeting the right offer to the right customer at the right time.

Also, transform your marketing creative and projectmanagement into a streamlined, efficient powerhouse.Enhance customer engagement, loyalty, and profitabilitywith integrated marketing resource management,marketing, sales, service, and lead management. You’llmanage and grow customer contacts by identifyingneeds, automating orders, and generating targetedmarketing programs.

Design and engineering—Easily manage new andimproved product designs, and efficiently collaborate withyour suppliers and customers on designs. You’ll have acomplete view of costs, margins, and profits, as well as therelated capacity across your operations. You’ll innovatefaster, improve engineering change control, and decreaseproduct lifecycle times. You’ll get products to marketquicker, reduce product obsolescence, and lowerengineering costs.

With Infor High Tech for electronicsmanufacturing services, you can:

• Increase productivity, and shorten productdevelopment and introduction times.

• Improve procurement and control of thesupply chain.

• Improve forecasting, manufacturing planning,and scheduling, while reducing inventory andoperating costs.

• Generate additional revenue from expandedvalue-added services.

• Respond faster to changes in customer demand.

• Meet OEM requirements for on-time deliveryand performance, quality, and the supply chain.

• Better meet the quality and supply chainmandates of OEMs.

• Increase uptime and lower operating costs bybetter maintaining production equipment andcustomer tools.

3Infor High Tech for electronics manufacturing services

Manufacturing—Easily handle engineer-to-order (ETO),make-to-order (MTO), made-to-stock (MTS), repetitive, andKanban production environments. You can createengineering plans and bill of materials (BOMs) quickly andeasily, and then use the designs to automatically createquotes and work orders. Get a comprehensive view of thematerials and operations involved in the engineeringprocess. Get greater control over inventory, costs, andresources that integrates seamlessly with your materialplanning, purchasing, scheduling, and engineeringchange control tools.

Additionally, you’ll be able to ensure accurate cost roll-upswith comprehensive tracking tools that provide completeas-planned and as-built data from the highest level ofsummarization to the lowest level of detail for each transaction.

Product lifecycle management (PLM)—Access and usedata from across your entire organization to help youmake better decisions about product development,management, design, production and compliance withregulatory requirements (such as RoHS and WEEE).Optimize every step of the product lifecycle to createhigher-quality products, launch new products in less timeat a lower cost, and maximize profits. You’ll improvevisibility into the product development process across theentire enterprise with tight integration with your enterpriseresource planning (ERP) system and real-time data.

Get the information you need to track, manage, monitor,and analyze products throughout the product lifecycle.Use document management functionality to control thechange-management process. Tight integration with yourERP system and CAD software gives you timely andtransparent access to the most important productinformation for making more informed decisions morequickly, shortening change and approval cycle times,minimizing scrap and rework, and collaborating more efficiently.

Supply chain management (SCM)—Plan and executeyour supply chain strategies faster and more profitably—from strategic and tactical planning to execution. Useanalytics to optimize your end-to-end supply chain andharness the power of social networking to collaboratemore effectively internally, as well as with customers,partners, and suppliers.

Use forward and reverse logistics tools to gain greatervisibility into your supply chain to optimize resources andlabor, improve inventory and shipping accuracy, improveorder fill rates, avoid stockouts, and respond faster tocustomer opportunities and market fluctuations.

Delivery and distribution—Facilitate inventorymanagement and inventory tracking with full lot andserial-tracking using barcoding, wireless capabilities, andadvanced mobile devices. Simplify and streamlineoperations by allowing just-in-time (JIT) material supplyfrom warehouses, suppliers, and production (including theuse of Kanban numbers) to trigger and startmulti-company warehouse transfer orders.

Business intelligence (BI)—Make better decisions andimprove your business process by improving informationgathering and knowledge sharing throughout yourorganization. Use advanced reporting and sophisticatedbusiness analysis, model any business process andpredict results, and supplement reports with essentialbackground information in a familiar spreadsheetenvironment. You’ll get the meaningful reporting andanalysis you need to effectively monitor and controlperformance, leading to more informed decisions.

Enterprise asset management (EAM)—Keep yourmanufacturing equipment, facilities, and assets in tip-topshape to maximize profits. Cut purchasing costs, inventorylevels, and energy costs—all while helping your workersand operations attain higher productivity. You’llunderstand your total cost of operation, energy, andmaintenance by combining acquisition, installation,maintenance, and energy costs.

"Quote or Value Statment goes here. Forvalue statement, please remove quote marks"

—Quote attribution goes here, name,title, next line company name

“The decision to choose Infor over all theothers was mainly by virtue of itsmarket-leading support for singleinstance, global ERP and its ability tosupport complex business processesusing standard packaged software.”

—Christine Benkenstein, Head of IT,Physik Instrumente

641 Avenue of the AmericasNew York, NY 10011800-260-2640infor.com

Aftermarket service—Provide after-sales services,multi-tier warranty cost control, extended serviceagreements, automatic service contract renewal, mobileservice solutions using handheld devices, and more.

Deliver better service, resolve problems faster, andmanage the entire service process more efficiently. Easilyanalyze data down to the detail level with integratedreal-time data, total visibility, and accurate tracking.

Use flexible reporting to help with decision making andplanning, and provide engineering with the informationthey need to adapt designs. You’ll win the last mile in thebattle for customer loyalty by improving your technicians’productivity and solving problems faster.

Grow your businessReduce the need for customization, speedimplementation time, and see immediate benefits and afast return on investment with Infor High Tech forelectronics manufacturing services. You’ll reduce thecosts for new product introductions, shorten product-development cycle times, and get products to marketquicker with built-in high tech-industry-specificfunctionality, an easy-to-use interface, and socialcollaboration capabilities.

You’ll also increase productivity and make betterdecisions faster with real-time analytics, role-baseddashboards, and robust mobile tools. You’ll seeimprovements in all your main business functions—including your supply chain and aftermarketservice—helping you meet your cost control andprofitability goals, and grow your business.

About InforInfor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000customers in 194 countries improve operations, drive growth, and quickly adapt to changes in business demands. To learnmore about Infor, please visit www.infor.com.

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