QUESTION 1.What is Communication and Information

Management?

ANSWER 1.Communication in an organization or for a network is formal and informal exchange

of ideas and information, which is required for there everyday processes. Information Management System is a system in which all the relevant resources &

knowledge is stored, available for use and is accessible by the members.

QUESTION 2.Why Internal Communication and Information Management structure need to evolve?

ANSWER 1. We are Growing!

Our Processes needs to be developed in smarter ways and delivered efficiently.

Internal communication has to have a structure which is inclusive of all the members. Making the process delivery and knowledge acquisition efficient.

QUESTION 3.How will we take Information Management and Internal Communication forward?

Policy guidelines for Information management and internal communication, AIESEC Delhi University.

Focus areas &operational overview-Information Manager

(Local Committee)

Knowledge Management

Internal Comm.

Operational Information

Management

IT, Design and Content

Development

• IM is responsible for Design and management of internal communications channels

• To admin the organizational climate & culture management.

• To admin and support all IT resources in our local entity. Also to develop new IT tools with support of MC VP IM.

• To raise the needed information for the Knowledge Management project to assure the sustainability of knowledge and proficiency of our local entity.

• To resolve all issues about accessibility and other problems of MyAIESEC.net platform in our local entity.

Focus areas &operational overview-Information Manager

(Portfolio Specific)

• Implementation and Assistance for Design and management of internal communications channels

• To ensure proper usage of Information channels and tools in your respective portfolios.

• To support all IT resources in your portfolio.• Maintaining the basic tool for your portfolio, admin your

portfolio wiki and assist in managing the Virtual Learning Center Wiki.

• Uploading all relevant information on the platform.• Ensuring the communication channels are accessible and are

accessed by your membership.• To assist and support the IM team for your LC in all IM

projects, development and updating of all available IM resources to the IM LC.

IM tools & related Areas

Tool Purpose Profile Responsibility/JobNews Communication at the

level of LC and Departments

LCP, EB, IM Team leader

Ensuring that all the formal information is delivered to the membership on time.

Conversations Formal and informal communication, virtual spaces for discussions and sharing.

Membership This tool is more of assistance where AIESECers can connect beyond the formal lines of communication, aid to IR.

Networks Information sharing and IR between entities globally.

Membership Developing networks for smart process delivery, nationalized projects, matching and GEPs.

Wikis Sustainability in Knowledge Management, Process Efficiency for operations.

LCP, VPs Team leaders Ensuring all the relevant information, resources and case practices, minutes of the meetings, conference and meeting outputs are updated on myaiesec.net.

Files Primary data storage and retrieval.

Membership Uploading files on .net and assigning scope so that information is accessible. to membership

Groups Establishing contact groups with right target audience within network.

Membership Ensuring that contact groups are created for efficient and effective operations and process delivery.

.net email OperationalCommunication.

Membership Ensuring that the channel is leveraged to its potential.

Measure of Success - IM LC• Policy Guidelines driven down to the LC members• Educating LC members for use of MyAIESEC.net, IM

tools, KM, internal communication and policies.• KM - Number of files, wikis, teams on MyAIESEC.net• Internal Communication – local Newsletter, usage of

aiesec.net email• Number of TMP/TLP on platform Vs. Real TMP/TLP

Measure of Success – IM (Portfolio Specific)

• Policy Guidelines driven down to membership• Bi weekly update of portfolio wikis.• Bi weekly update of “news" for the respective

departments.• Number of files uploaded on MyAIESEC.net• Establishing and enabling file directory on

MyAIESEC.net

Plan of Action.• Learn and understand how to use MyAIESEC.net • Change your aiesec.net primary email to a functional email

account.• Establish terminology for your wiki and file names, tags, email

labels (these are very crucial to retrieve information on MyAIESEC.net )

• Integrate the platform in everyday operations.• Create Team wikis for VPs and Team Leaders. Including vital links

to all external forums.• Upload files and create groups for process delivery.• Understand and rely on Virtual Learning Center for any

information and knowledge resources.

God lies in Details.• Structure your Content, last thing that we

would like to see is badly put information.• Make it look presentable, its value added plus

looks more professional.• Follow visual branding guidelines. Use

descriptor and other visuals very carefully.• Terminology is very important, naming and

tagging is also very crucial for data retrieval