Information Needs @R&D Setup: Role of Information Professional

Dr. (Mrs.) Poornima NarayanaHead, Information Center @

National Aerospace Laboratories (NAL)Bangalore 560017 INDIA

“Library Day” Central Machine Tools Institute Bangalore INDIA

9th August 2010

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INFORMATION

First mantra “Right information to Right users at the Right time”

Second Mantra “Effective, Exhaustive, Dynamic & almost instantaneous”

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INFORMATION EXPLOSION

Increase in Information Explosion

Subject Information on the size

Libraries/Information Centres Advent

Advent of E-resources

Birth of Electronic/Digital Information Centers

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INFORMATION PROFESSIONALSIndexer

Bibliographer

Network Operations Director

Reference LibrarianDigital Images Coordinator

Curator

Usability Specialist

GIS LibrarianUser Services Consultant

Government Information Specialist

Metadata Specialist

System Engineer

Disaster Recovery Specialist Business Intelligence Specialist

Risk Assessment Specialist Electronic Data Librarian

Digitization Project Manager

Educational Technologist ProgrammerGraphic Designer

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INFORMATION PROFESSIONALSElectronic Text Librarian

Editor

Information Security Officer

Business Process Analyst

Document Delivery Specialist

Digital Video SpecialistSystems Developer

Database Administrator

Digital Repository CoordinatorPublisher Relations Specialist

Permissions Coordinator

Cataloger

Information ArchitectChief Technology Officer

Library Management System Director

Electronic Resources Librarian

Copyright Office Director

Conservator

Desktop Support Administrator

Web Designer

Course Management System Director

Identity and Access Specialist

Digital Archivist

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Where do I seek Information?

Where do I get Right Books (Documents)?

Where do I get satisfactory results?

Where do I analyse Research Results?

How to reach out to the resources of related discipline?

How do I satisfy my query?

User Expectation

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RESPOND TO USER EXPECTATIONS

• CONTENT

• ACCESS

• CONVENIENCE

• NEW CAPABILITIES

• COST REDUCTION

• PARTICIPATION

• INDIVIDUAL PRODUCTIVITY

• INDIVIDUAL CONTROL

• ORGANIZATIONAL PRODUCTIVITY

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THE SHIFTING CONTEXT OF THE INFORMATION ORGANIZATION

• Customization

• Openness

• Self Service

• Mutability

• Productivity

• Usability

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THE SHIFTING CONTEXT OF THE INFORMATION ORGANIZATION

• Assessment

• Marketing

• Strategic Action

• Business Plan

• Competition

• Resource Development

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CHANGING ROLES OF THE INFORMATION ORGANIZATION

• Consumers

• Intermediaries and Aggregators

• Publishers

• Educators

• R&D Organizations

• Entrepreneurs

• Policy Advocates

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THE SHIFTING VISION OF THE INFORMATION ORGANIZATION

• Legacy• Infrastructure• Repository• Portal• Enterprise• Public Interest

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CORE SERVICES TO USERS• Information Acquisition• Information Synthesis• Information Navigation• Information Dissemination• Information Discovery• Information Interpretation• Information Presentation• Information Understanding• Information Archiving

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BUILD THE NETWORK

• CONNECTIVITY

• RELIABILITY

• CAPACITY

• PERFORMANCE

• SECURITY

• NEW APPLICATIONS

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• BUSINESS REENGINEERING

• PRODUCTIVITY MANDATE

• INTEGRATION OF FUNCTIONS

• DISTRIBUTION OF WORK AND SERVICES

• CUSTOMIZATION

• OPEN SOURCE

PARTICIPATE IN ENTERPRISE SYSTEM DEVELOPMENT

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BUILD CONTENT MANAGEMENT PORTALS

• CONTENT TYPES

• CONTENT DELIVERY

• METADATA

• CONTENT WORKFLOW

• EXTENSIBILITY

• PORTAL AS INTEGRATOR

• PORTAL AS REAL-TIME PROCESSER

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BUILD THE DIGITAL LIBRARYQUALITY = CONTENT + FUNCTIONALITY

• PUBLISHED/LICENSED CONTENT

• PRIMARY CONTENT

• OPEN WEB CONTENT

• INSTITUTIONAL CONTENT

• MULTIMEDIA CONTENT

• INTEGRATED SERVICES

• SOFTWARE TOOLS

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• Archive as Repository HOLD• Archive as Persistence ACCESS• Archive as Curation SECURE• Archive as Steward CARE

• Analog

• Digital Conversion

• Born Digital

• Disaster Preparedness

PRESERVE AND ARCHIVE THE CONTENT

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ENABLE/INTEGRATE WEB 2.0 AND 3.0

• SOCIAL NETWORKING

• COLLECTIVE INTELLIGENCE

• PERMANENT BETA

• AUTHORSHIP REVOLUTION

• SOFTWARE AS SERVICE/NOT PRODUCT

• ARTIFICIAL INTELLIGENCE/EXPERT SYSTEMS

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ENHANCE THE RESEARCHER EXPERIENCE

• Personal Advancement/Recognition

• Contributions to Scholarly Literature

• High Quality Instructional Experiences

• Work on Innovative Projects

• Collaboration with Interesting Colleagues

• Financial Compensation

• Remuneration for Own Work

• Excellent Laboratory, Library and Technology Support

• Opportunities to Experiment with Technology

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SUPPORT THE NEEDS OF BIG SCIENCE

• MASSIVE DATA

• UNSTRUCTURED DATA/CURATION

• EXTRACTION

• DISTRIBUTION

• COLLABORATION

• VISUALIZATION

• SIMULATION

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TRANSFORM SCHOLARLY COMMUNICATION

• THE URGE TO PUBLISH

• CRISIS IN SCHOLARLY PUBLISHING

• ROOTS OF DYSFUNCTION

• ELECTRONIC STRATEGIES

• NEW ECONOMICS/COMPETITION

• QUALITY ASSURANCE

• PERMANENT ARCHIVING

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ADVANCE THE OPEN REVOLUTION

• OPEN SOURCE

• OPEN STANDARDS

• OPEN ARCHIVES

• OPEN DESIGN

• OPEN LINKING

• OPEN COURSEWARE

• OPEN KNOWLEDGE

• OPEN ACCESS

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ADVANCE THE REPOSITORY MOVEMENT

• DISCIPLINE REPOSITORIES

• INSTITUTIONAL REPOSITORIES

• DEPARTMENTAL REPOSITORIES

• INDIVIDUAL REPOSITORIES

• HARVESTING REPOSITORIES

• NATIONAL REPOSITORIES

• PUBLISHER REPOSITORIES

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ADVOCATE THE INFORMATION POLICY AGENDA

• INTELLECTUAL FREEDOM

• PRIVACY

• CIVIL LIBERTIES

• EDUCATION PROGRAMS

• RESEARCH PROGRAMS

• INTERNET DEVELOPMENT

• TELECOMMUNICATIONS

• GOVERNMENT INFORMATION

• APPROPRIATIONS

• WORKFORCE POLICY

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FIGHT THE COPYRIGHT WARS

• INTERNATIONAL AGREEMENTS

• NEW LAWS AND LEGISLATION

• COURT CASES

• TRADE AGREEMENTS

• LICENSING

• USE GUIDELINES

• DIGITAL RIGHTS MANAGEMENT

• OWNERSHIP OF COPYRIGHT

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THROUGH EXPANDING COLLABORATION

HOPEPOWER

ACTION

QUALITY

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EXPECTATIONS FOR THE INFORMATION PROFESSIONAL

• Commitment to Rigor

• Commitment to Research and Development

• Commitment to Assessment and Evaluation

• Communication and Marketing Skills

• Political Engagement

• Project Development and Management Skills

• Entrepreneurial Spirit

• Resource Development Skills

• Leadership/Inspirational Capacity

• Deep Subject or Technical Expertise

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QUALITIES FOR INFORMATION PROFESSIONAL

• Clear Sense of Mission

• Self Vision

• Base of Knowledge

• Strategic Positioning

• Continuous Improvement

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HOW DO WE FEEL?• Anxious - an abnormal and overwhelming sense of apprehension and fear

• Disrupted - interruption of normal course or unity, thrown into disorder

• Chaotic - state of utter confusion, unpredictability in the behavior of complex systems

“Our age of anxiety is, in great part, the result of trying to do today’s jobs with yesterday’s tools.”

Marshall McCluhan

“One of the litmus tests is that a disruptive technology enables a larger population of less skilled people to do things that historically only an expert could.”

Clayton ChristensenThe Innovator’s Dilemma

“Chaos often breeds life, when order breeds habit.”Education of Henry Adams

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EXPECTATIONS FOR THE INFORMATION PROFESSIONAL

• Commitment to Rigor

• Commitment to Research and Development

• Commitment to Assessment and Evaluation

• Communication and Marketing Skills

• Political Engagement

• Project Development and Management Skills

• Entrepreneurial Spirit

• Resource Development Skills

• Leadership/Inspirational Capacity

• Deep Subject or Technical Expertise

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SOME BASIC QUESTIONS• Are the information fields changing and coming together?

• Are they growing in importance and impact?

• How can potential workers learn about information careers?

• How can employers more effectively find workers?

• How can academic training programs grow in quality and thrive as they meet needs of students and society?

• How does accreditation fit into these issues?

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MANAGE IDENTITY AND SECURITY

• INTENSITY OF THREAT

• NETWORK EFFICIENCY

• SYSTEM OPERATIONS

• DATA INTEGRITY AND PROTECTION

• IDENTITY THEFT

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ENHANCE THE LEARNER EXPERIENCE

• TECHNOLOGY UBIQUITY

• WEB-BASED SERVICES

• TECHNOLOGY SANDBOX

• PRIVACY SPACE

• SUPPORT SERVICES

• INFORMATION FLUENCY

• POST-GRADUATE ACCESS

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RETHINK SPACE PLANNING AND IDENTITY

• TROMPE L’OEIL SPACE

• LIBRARY USE TRENDS

• TECHNOLOGY AS CATALYST

• LEARNING SPACE

• SOCIAL SPACE

• COLLABORATIVE SPACE

• FLEXIBILITY AND ADAPTABILITY

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ESTABLISH A RESEARCH AND DEVELOPMENT AGENDA

• CREATION OF NEW KNOWLEDGE

• LABORATORY FOR EXPERIMENTATION

• MAGNET FOR NEW SKILLS

• POTENTIAL FOR CAPITALIZATION/TECH TRANSFER

• SUPPORT FOR DECISION MAKING

• ORGNIZATIONAL RISK TAKING

• FEDERAL, FOUNDATION AND CORPORATE INVESTMENT

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EXPECTATIONS FOR THE INFORMATION PROFESSIONAL

• Commitment to Rigor

• Commitment to Research and Development

• Commitment to Assessment and Evaluation

• Communication and Marketing Skills

• Political Engagement

• Project Development and Management Skills

• Entrepreneurial Spirit

• Resource Development Skills

• Leadership/Inspirational Capacity

• Deep Subject or Technical Expertise

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DEVELOP NEW RESOURCESSuccess ≠ Resource AllocationSuccess = Resource Attraction

• FUNDRAISING• RESEARCH GRANTS• TECHNOLOGY TRANSFER• LEASE OF SPACE• SALE OF PRODUCTS• SALE OF SERVICES• RECOVERABLES/FEES• CO-INVESTMENT

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DEVELOP THE WORKFORCE

• RECRUITMENT STRATEGIES

• ROLE OF PROFESSIONAL EDUCATION

• EMPLOYMENT STRATEGIES

• DEVELOPMENT STRATEGIES

• RETENTION STRATEGIES

• LEADERSHIP DEVELOPMENT/SUCCESSION PLANNING

• FERAL PROFESSIONALS/SOCIALIZATION ISSUES

• MUTUALISM/INTER-PROFESSIONAL RELATIONSHIPS

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PREPARE FOR ACCOUNTABILITY AND ASSESSMENT

• INSTITUTIONAL EXPECTATIONS

• GOVERNMENT/FUNDER MANDATE

• MEASURES OF USER SATISFACTION

• MEASURES OF MARKET PENETRATION

• MEASURES OF SUCCESS

• MEASURES OF IMPACT

• MEASURES OF COST EFFECTIVENESS

• SYSTEM DESIGN FOR USABILITY

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INDIVIDUAL’S RELATIONSHIPTO THE MEDIUM

• Physicality

• Geography

• Psychology

• Sociology

• Cognition

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SUCCESSFUL PARTNERSHIPS KEY MECHANISMS

• Self-Analysis• Personal Chemistry• Compatibility• Benefits/Opportunities• Strategic Integration• Tactical Integration• Operational Integration• Interpersonal Integration• Cultural Integration

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SUCCESSFUL PARTNERSHIPS KEY CRITERIA

• Individual Excellence• Importance• Interdependence• Investment• Information Sharing• Integration• Institutionalization• Integrity

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