information security level 1 – confidential © 2012 – proprietary and confidential information...
TRANSCRIPT
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs
AMDOCS: A Place to Grow
New Employee Presentation
Fiscal Year 2013
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs
Welcome and Congratulations on your new career with Amdocs – we look forward to partnering with you!
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs3
Market Leader
Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations.
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs4
Amdocs Strategy
Do more in the Connected World
CES 8 builds on Amdocs’ market leadership in customer experience systems innovation, delivering the most advanced business and operational support systems, service delivery platforms, proven services, and deep communications expertise to enable service providers and their customers to do more in the connected world. Amdocs’CES 8 helps service providers explore new business models, differentiate through personalized customer experiences, and streamline operations.
Expand Quicker
Realizing the connected life opportunity
Drive Experience
Differentiating through a unique, real-time customer experience
Run Leaner
Embracing lean and agile operations
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs5
StabilityReduced Risk for our Customers
Market Leader #1 provider of software & services to communication service providers
Strong revenue growth and operating margins$3.2 B revenue* $404 M operating income* More than 19,000 employees
Strong position for ongoing investmentExcellent cash and short term investment position
$1.17 B*
Global Presence: Revenue by Region
73% North America, 13% Europe, 14% ROW (Revenue)
More than 19,000 employees and customers in over 60 countries
Development & support centers:Canada, Cyprus, India, Ireland, Israel, and the USA
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs6
Amdocs HistoryHighly-focused Successful Business Strategy
1999Acquire ITDS &Enter ManagedServices Market
2005Acquire DST INNOVIS,& Enter BroadbandCable & Satellite Market
2006Acquire Qpass Inc.,& Enter DigitalCommerce Market
2007Acquire SigValueExpansion intoGrowth Markets
1998IPO (NYSE:DOX)
2005Acquire LongshineIT Co. LTD. & EnterChinese Market
2006Acquire CramerSystems Group Limited& Enter OSS Market
2004Acquire XACCT &Enter Mediation Market
2008Acquire ChangingWorlds& Expand Leadership inPersonalization & Portal Market
2001Acquire Clarify& Enter CRM Market
2008Acquire Jacobs Rimell& Expand Leadership inBroadband Cable Industry
2009Acquire jNetX &Expand Leadership inthe Service Delivery Platform Market
20111982
1982Founded – Focuson DirectoryPublishing Systems
2010Acquire MX Telecom & expand leadership in OpenMarket business
2010Acquired Streamezzo mobile internet application
2011Acquire BridgewaterExpand Leadership indata and network monetization
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs7
Amdocs Global LeadershipPartial Customer List
Serving Nearly 90% of the Service Providers on Fortune Magazines Global 500
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs8
Amdocs Employee Values
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs9
Human Resources
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs10
Vacation
ANNUAL VACATION DAYS Service with Amdocs Worldwide
Job Band Level 1 2 3 4, 5 & 6
Up to 3 years of employment 10 days 10 days 15 days 20 daysCompletion of 3rd year of employment 10 days 15 days 15 days 20 daysCompletion of 5th year of employment 15 days 15 days 15 days 20 daysCompletion of 10th year of employment 20 days 20 days 20 days 20 days
Annual vacation is quoted in your offer letter Vacation is accrued on a monthly basis
Vacation accrual begins at the time of hire and accrues on a monthly basis
Vacation accrual continues to roll over each year, with a cap of 30 days
10 days = 7.5hrs monthly 15 days = 11.3hrs monthly 20 days = 15hrs monthly
Vacation Balance Vacation balances are updated end of each month
May be viewed anytime through Employee Self Service – My Benefits
Once employee reaches 30 days of accrued vacation the accumulation of days will stop. Accumulation of additional vacation days will recommence once vacation days have been utilized so that the balance drops below 30 days by the use of vacation
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs11
Sick Time
Sick Days - for the use of illness or medical purposes 15 days per calendar year – Jan. 1st to Dec. 31st
Days are prorated based on date of hire for 1st year No Roll Over No payout of sick days at time of separation
Within the 15 days of sick time, 6 days may be used to care for an immediate familymember (spouse, parent or child) each year
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs12
Holidays
Full-time employees who work at least 30 hours per week are eligible for 9 paid holidays in each calendar year.
Holidays observed are generally as follows. (please note that holidays may vary based on location)
2013 Holidays Holiday Observance Day New Year's Day Tuesday, January 1, 2013
Personal "Float" Holiday (1 day) Hired before April 1st for first year employment
Any one day of your choice Must be used a whole day
Memorial Day Monday, May 27, 2013
Independence Day Thursday, July 4, 2013
Labor Day Monday, September 2, 2013
Thanksgiving Day Thursday, November 28, 2013
Day after Thanksgiving Friday, November 29, 2013
1st Christmas Holiday Tuesday, December 24, 2013
2nd Christmas Holiday Wednesday, December 25, 2013
New Year's Day (2014) Wednesday, January 1, 2014
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs13
Additional HR Programs
Employee Referral Program Bonus for technical hires for entry level and up to VP
Personal Events RecognitionMarriages
5 days special vacation Separate from annual vacation accrual
May be used up to 6 months after wedding date
Gift Check for $125 Request gift check after wedding date with online forms on Portal
Payment will be separate deposit on the following payroll cycle
Births and Adoptions 2 days special vacation – fathers only Separate from annual vacation accrual
Should be used at time of birth
Gift Check for $90 Request gift check after date of birth with online forms on Portal
Payment will be separate deposit on the following payroll cycle
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs14
Miscellaneous
Paychecks Paid semi-monthly on the 15th and last day of each month. If these days fall on
a weekend or holiday you are paid the business day prior. Can be direct deposited into multiple accounts.
Dress Code Dress code will vary by customer site and location. Please confirm the dress code for your site with your manager.
Work Hours Company standard is 40 working hours + 5 hours for lunch = 45/week total(* this could vary by your site and project)
ID Badges required for entry and visible at all times.
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs15
Ethics Hotline Harassment Prevention/Fair Treatment Policy
Ethics HotlineAmdocs offers a theft and fraud hotline to help prevent unethical behavior and ensure a safe work environment for all its’ employees. This hotline is not intended to be a substitute for speaking directly with management, but rather is to be used as a secondary resource should an employee wish to report an incident but prefer to remain anonymous. Examples of such behavior include but are not limited to theft, conflicts of interest, embezzlement, and fraudulent activity. For additional information on the Company’s ethical guidelines, please refer to the Code of Business Conduct policy.
Ethics Website - https://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=20173&nav=page1Ethics Hotline - Dial 888-458-6375 (Toll-free)
Harassment Prevention/Fair Treatment PolicyAmdocs is committed to providing a work environment free of unlawful harassment and intimidation.Discriminatory or harassing actions because of race, sex, color, age, religion, national origin, disability, or
anyother basis prohibited by applicable federal, state, or local law, or for any other unlawful reason, violate thispolicy. Amdocs believes treating each other respectfully is essential to maintaining a productive work environment.
Amdocs will not permit any retaliation or adverse consequences against an employee who complains of harassment or other employment discrimination.
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs16
Reporting and Complaint ProcedureOpen Door Policy
Reporting and Complaint ProcedureReport all incidents to the direct supervisor, who is required to contact Human Resources. If the employee feels he or she cannot discuss the matter with the direct supervisor, he or she should contact the higher-level manager or the Human Resources Business Partner.
More information on the Complaint Procedure can be located in the Employee Information Manual.
Link to the Employee Information Manual http://amdocsportal/C5/C3/US%20Employee%20Handbook/default.aspx
Open Door PolicyAmdocs has an "open door policy.” If you have a job-related problem, question or complaint, you should
discuss it with your supervisor or Human Resources.
If the discussion with your supervisor does not answer your questions or resolve the matter to your satisfaction, you may then present your complaint, orally or in writing, to the next level of management or Human Resources.
When the issue personally involves the supervisor or manager with whom you would ordinarily discuss a problem, you may bypass that individual and proceed to Human Resources without fear of reprisal.
Difficulties in using this open door policy should be brought to the attention of the Human Resources.
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs17
Environmental Health and Safety
To provide a safe and secure environment, encompassing our business, our premises, our employees and all those we come into contact with.
To provide a safe and healthy workplace by promoting high levels of physical and mental well-being and preventing occupational illness. Amdocs is prepared to respond to various emergencies:
Evacuation Fire
Medical Security
Utilities Weather
Amdocs Safety and Security information can be found on the intranet home page.
Questions about Safety contact the Facility Supervisor at your location
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs18
Workplace Technology
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs19
Email Account Information
Amdocs MailboxAll Amdocs employees receive an Amdocs mailbox
Two email addresses are created [email protected] [email protected]
Employees located at customer sites Request an email link setup to combine to customer site email
Open a help desk ticket through Global SupportAmdocs Portal – Global Support – IT- NT & Email – Mailbox
EmailLevel 4 “forward my email to customer site”Level 5 “more than 3 months”CONTINUE – complete questions bottom of form – SUBMIThttp://helpdesk/Pages/Service.aspx?ClassificationId=2433
Employees B4 & above may not request link due to security reasons.
Employees may NOT forward email to other outside addresses such as [email protected]
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs20
Digipass RSA Token (Secure ID)
Digipass RSA Secure ID Device
Is used to generate a unique password during the authentication process when accessing the Amdocs network from a remote location.
The Digipass RSA Secure ID device generates a unique one-time password each time you enter the associated PIN number.
The password is valid for only 30 seconds.
If your connection fails or you were unable to enter the password within 30 seconds, you must generate a new password by re-entering the 4 digit PIN you received with the device.
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs21
Amdocs Portal Amdocs Worldwide News – updated daily
How to connect:Amdocs Offices – click on internet explorer . Portal is home pageCustomer Site Locations – connect through “Webgate”
LINKS TO:
Human Resources
Employee Self Service
Global Support
Learning Services
Work Hours
Travel – Finance
Industry News
Phonebook …..
Portal includes a multitude of Amdocs products, services and tools with ongoing new resources available.
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs22
Webgate Connection
Connect to Webgate via: http://webgate.amdocs.com
Open Internet Explorer and go to Help - About Internet Explorer to verify that you are running version 6.0 or higher. Please request an upgrade, if needed
Choose North America
Enter your Digipass username and 6-digit generated Digipass password
Click on the Check NT password link
Enter your Amdocs NT username and NT password
Access any of the other available links using your Amdocs NT username and new password (ntnet\username)
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs23
Human Resources North America PortalProcess Support & Tools
Links to:Benefits, Policies, Services, Values, and much more….
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs24
HRPS Clarity – Helpdesk Services* Have a question for Human Resources? Open a HR Helpdesk ticket here
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs25
Employee Self Service
Common Links: Update My Details address, phones, family status, bank account
My Benefits vacation Balance
In Town Expenses online expense reporting
Human Resources HR portal welcome page
Work Hours timesheet reporting
Online Forms
Learning Services
Some of the functions are onlyavailable on Amdocscomputers.
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs26
Amdocs Learning Services
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs27
IT - Helpdesk and Contacts
Available 24 hours a day, 7 days a week
Many IT services (new PC, DISA account, software request, etc.) may also berequested by submitting an Amdocs IT form via online forms.
You will be requested to provide your Amdocs Employee ID # and project billing code when calling the Amdocs Help Desk.
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs28
Work Hours(Time Reporting)
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs29
Work Hours System
All amdocs employees record their work hours within the Work Hours (WH) system.
Using this system, you are able to record your: Daily hours present Time spent on projects and tasks Absence hours Vacation time
Using this System, the company is able to: Track and maintain integrity of customer
invoices Manage project work plans and progress Analyze employee presence and absence
hours
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs30
Accessing the Work Hours “WH” System
Employees accessing the Amdocs network via RAS/VPN/LAN connection:
Open Internet Explorer Access the amdocs Intranet portal page: http://amdocsportalna Click on the Work Hours link
Employees located at a customer site and accessing the amdocs network via the Amdocs WebGate site:
Open Internet Explorer and connect to the amdocs WebGate page: http://webgate.amdocs.com
Enter your Digipass token username and password Click on the WH Reporting system link Enter your amdocs NT username, password, and domain
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs31
Work Hours – Time Reporting
Timesheet Reporting Opens to your name and id
TS Reporting - record daily hours
WH eLearning and User Guides
Reports
Need Help – “Open here WH ticket”
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs32
Work Hours Time Reporting
Presence Hours Enter hours present based on
a 24 hour clock.Reporting & Codes• Enter your work and/or
absence codes along with the total number of hours (manager will provide project’s reporting code).
Approvals• Click Save and Approve.• Enter your NT User Name and
password as your approval.• Your timesheet will then be
sent to your manager for final approval
IMPORTANTCOMPLETE and SAVE WEEKLY
Employee name
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs33
Amdocs Travel
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs34
Amdocs Travel ArrangementsAll Business Expenses
Travel Arrangements Employee submits a completed travel request on-line at least 10 business days prior to travel
commencing
Employees are expected to be flexible in regards to their flight itinerary to maximize potential cost savings
Travelers will receive email with travel itineraries , confirmation information and assigned travel number
The Travel department handles all air, hotel, car and train reservations.
Link to the TRAVEL REQUEST AND TRAVEL EXPENSE REPORTS: http://amdocsportal/C9/C6/Home/default.aspx
All Business ExpensesAll expense reports must be in compliance with Company policy, which can be found on the Amdocs Portal.
IN-TOWN EXPENSES – cell phone, mileage, etc. Complete in-town expense report online through Employee Self Service.
TRAVEL EXPENSES – all travel related expenses relevant to assigned travel number. Complete travel expense report online through TRAVEL REQUEST LINK ABOVE.
Attach all relevant receipts to on-line expense reports. If need assistance please contact: http://helpdesk/client/centers/others/finance/finance.htm
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs35
Amdocs Finance
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs36
American Express Cards
Employees are to place all business travel and entertainment expenses (which are reimbursable by Amdocs) on their American Express Corporate Card.
To request a Corporate Card, complete the forms located on the St Louis Finance Portal: http://stlaks1/sites/finance/stl/
US Employees Corporate Credit Card Terms - Review of terms and conditions Corporate Card Application Non US Citizen Form (complete only if not a US citizens) Employee Agreement
Employee completes forms and sends to manager for approval and signature Employee submits completed forms to _NA Credit Cards for processing Amdocs does not guarantee an employee will be issued a Corporate Card
American Express reviews employee’s personal credit history to determine eligibility Amdocs does not pay employee’s American Express Corporate Card balances
It is employee’s responsibility to submit an expense report for reimbursement and pay their Corporate Card balance on a timely basis
Amdocs will not reimburse the employee for Membership Rewards Programs
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs37
Invoices and Expense Reports
For External queries (Amdocs suppliers) regarding Invoice or Payment status,
Please email the Accounts Payable Helpdesk at [email protected]
Submission of new invoices should be sent directly to [email protected]
Please keep in mind our SLA response time is 2 Working Days
For Internal queries (Amdocs employees) relating to supplier queries or expense
reimbursements, please raise a call by clicking on the following link:
http://helpdesk/client/centers/others/finance/finance.htm
You can use this site to: Raise Internal Accounts Payable queries
Familiarize yourself with the structure of our team
Learn the processes/services supported by our team
Please keep in mind our SLA response time is 2 Working Days
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs38
Contact Information
Life Cycle Team – HRPS Specialists North America Professional Services
NA HRPS Website Fax: 314-212-7505
Payroll Team Stephanie Robinson 314-212-8308
[email protected] Hanna 314-212-7077 [email protected]
Daniela Egidi [email protected]
Fax: 214-212-7222
Benefits Team Email: [email protected]
Toll Free: 866-406-8003 Fax: 314-212-8359
Information Security Level 1 – Confidential© 2012 – Proprietary and Confidential Information of Amdocs39
Thank You!