Information to action

coefficient

Thei Geurts, 2015

Information to action coefficient (1)

• Organizations that are confronted with high volatility and a fast rate of change face the challenge of continuously improving their information to action coefficient (ITAC).

• The ITAC is the measure of time between the occurrence of an event, or the availability of information, and the moment of completion of appropriate action.

• This coefficient is extremely important in high risk and emergency response situations.

Information to action coefficient (2)

• The ITAC is also quite relevant in highly regulated industries.

These industries struggle with the volume of signals that have

to be processed within a short period of time.

• The challenge is to decrease the volume of information and to

increase the level of situational awareness at every point of

action/decision.

Situational awareness

Volume Signals &

Sources

Signals &

Sources Action Action

Human

System

Information to action coefficient (3)

• Every point of action/decision in any process /part of process.

Decide

Inform Advice Act

Decide Decide

Essence Impact Outcome

Signals &

Sources

Information To Action Coefficient

Information to action coefficient (4)

• The measuring compares the present time of processing

changes to the time before implementing a solution or new

way of working.

• This is done regardless the way the time is measured as long

as both ways of measuring are the same.

• The present result can subsequently be compared to a defined

performance indicator.

• The formula in which an organization chooses to express the

ITAC value must remain constant for a defined period of time.

Example elements

change process

Baseline

(Year 20xx)

With new

system / approach

Present

value

Target

value

Minor change X minutes Y minutes x.xx x.xx

Medium change X days Y days x.xx x.xx

Major change X weeks Y weeks x.xx x.xx

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