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FACULTY OF MANAGEMENT

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INTRODUCTION• NAME : LAI VOON WEI

• ID : 1081108082

• COURSE : BBA MARKETING WITH MULTIMEDIA

• ACADEMIC SUPERVISOR : Mdm Nurazlin

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Overview Of The Organization

It was founded in 2002 as a Software service provider

In 2004, Softsolvers awarded the MSC status by Malaysia government

It offers the services from On- Demand Application Services, Open Source Solution to Outsourcing services

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Overview Of The Organization

On Demand Solution – Sales Force & HR Automation

Open Source Solution – Supply Chain & CRM

Outsourcing Solution – Product Engineering & Web Application

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Overview Of The Organization

Softsolvers created SecondCRM in 2010

Help SME increase Sales, Improve customer retention, Enhance staff productivity, Save cost

Asia Top 50 Apps in 2010, E27 Singapore

2010 Silver award for Best CRM Implementation, CCAM Malaysia

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Training Program

The Internship Program- 4th June 2012 ↔ 7th of Sept 2012

Position : Trainee of Sales and Marketing

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Training Program

The Task Assigned to me During My Internship

- Find out the potential leads from online

- Do research on potential leads

- Find out their decision maker

- Key in their information into CRM system

- Send them email and make cold call to them

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Training Program

Other duties During My Internship

- Give positive mind to potential customer during workshop- Consult them how CRM can implies to their business to increase sales & profit- Give out the promotion flyers within Klang Valley- Attend many exhibitions and promote our CRM

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Training Program

The Marketing methods use during my Internship

- Tele - marketing

- Internet marketing

- Direct marketing

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Training Program

My Contribution during my Internship

- Create warm call strategy for Softsolvers

- Create more than 400 leads to seek for the

potential customers

- Actively assisted by events coordinator for SecondCRM

workshops and exhibitions

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Training Program

Feedbacks/Findings- Learn the knowledge of CRM- Manage good relationship with employees- Use different communication ways to different customers - Work as team

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Conclusion

Benefit of Internship

- Exposure in practical life- Vision broadness- Improve communication skills

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Photos

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Photos

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Thank You