Interoute Intelligent Monitoring

MAY 2013

The core infrastructure module reports on key

hosting services such as storage, servers, operating

systems, and virtual platforms. Success of backup jobs and other

maintenance routines are all reported to clients via

the web portal.

Our extensive capability provides complete monitoring of security events to full IP performance management. The diverse tool set will proactively monitor everything from firewalls to MPLS connectivity.

Interoute professional services can personalise the IIM monitoring checks and thresholds to provide full end to end monitoring.

IIM

Interoute Intelligent Monitoring (IIM) Overview

Our mature tool set developed over the last 15

years provides critical monitoring for a range of

database, application and web server technologies.

3

One monitoring platform, harnessing best of breed tools

The Hub• Customer portal• Graphs• Alert ticketing• Reporting

IIM Logic• Event aggregation• Filtering• Root cause analysis• Custom thresholds

Best of Breed Tools

Core Infrastructure

Network & Security

Applications &Databases

Custom monitoring checks

IIM Logic reduces the time to fix through root cause analysis

IIM Logic reduces the time to fix through root cause analysis

The environment suffers a firewall outage

All the devices generate alerts as they cannot deliver service

IIM Logic reduces the time to fix through root cause analysis

IIM then delivers real time root cause analysis as the firewall “down” events are weighted above server service checks.

IIM Logic reduces the time to fix through root cause analysis

Engineers can rapidly restore service by fixing the isolated root cause

This is only possible due to IIM’s industry leading architecture, applying logic to ALL alerts, from every source.

Next Generation Monitoring for Hybrid Cloud Deployments

Interoute Cloud

Monitor your services on the Interoute cloud.

Ensure that cloud services maintain the same visibility as dedicated servers.

Customer On-PremiseDedicated Hosting

IIM

Complete monitoring of your environment available in all our datacentres.

Track success of backups and gain in depth application monitoring.

Monitor services running between the customer site and Interoute DC’s.

On-premise “agentless” option for applications.

IIM Case Study: Hybrid Cloud

IIM

Currency Trading Application

Firewalls

Load Balancers

Intrusion Prevention System

Anti Virus

IIS 7.0 Server Farm

SQL Server 2012 AlwaysOn Cluster Node

Windows 2008 r2

Backups

Internet Access

Custom Checks

SQL Server 2012 Always On Cluster Node

SQL Server data replication

SSRS

Windows 2008 r2

Site to Site VPN Connection

Interoute Cloud Customer On-Premise

SQL Server 2012 AlwaysOn Replication

Customer Web

Internal App & Reporting

10

What makes IIM stand out in the market?

1. Hybrid Cloud Support

IIM offers Interoute the ability to support hybrid cloud solutions, which could utilise computing resources from different locations including customers own internal systems.

2. IIM Logic

IIM logic provides the intelligence to conduct root cause analysis, combining all the monitoring sources from one of the most comprehensive tool sets, from network to application.

3. High Availability

IIM is based on a highly resilient clustered architecture , which includes a business continuity provision to a second datacentre.

4. Custom Monitoring and Personalisation

Interoute professional services are able to customise monitoring checks to provide an end to end personalised service.