PowerPoint Presentation

HOUSEKEEPING

Ms. Priya P1

The aim of all accommodation establishments is to provide their customers with clean, attractive and comfortable surroundings.Housekeeping is an important and integral part of the guest experience and satisfaction.INTRODUCTION TO HOUSEKEEPING DEPARTMENT

Good housekeeping is the foundation of good infection prevention.A more pleasant environment improves guest satisfaction and can increase guests use of service and frequent visits.IMPORTANCE OF HOUSEKEEPINGCOMFORTCLEANLINESS AND HYGIENEPRIVACYSAFETY AND SECURITYDECOR

FUNCTIONS OF HOUSEKEEPING DEPARTMENTCLEANING ROOMS AND PUBLIC AREASBED MAKINGLINEN MANAGEMENTLAUNDRY SERVICESPEST CONTROLKEY CONTROLSAFETY AND SECURITYINTERIOR DECORATIONRESPONSIBILITIES OF HOUSEKEEPING DEPARTMENT

Achieve the maximum possible efficiency in ensuring the care and comfort of guests and in the smooth running of the departmentEnsure a high standard of cleanliness and general upkeep in all areas for which the department is responsibleProvide linen in rooms, restaurants, banquet halls, conference halls, health clubs and so on

4. Provide uniforms for all staff and maintain adequate inventories for the same5. Cater to the laundering requirements of hotel linen, staff uniforms and guest clothing6. Provide and maintain floral decorations7. Coordinate with purchase department for the procurement of guest supplies8. Ensure training, control and supervision of all staffORGANIZATIONAL STRUCTURE OF HOUSEKEEPING DEPARTMENT

COORDINATION WITH OTHER DEPARTMENTS

GUEST ROOM SUPPLIESBath towelShaving Kits Face towelSewing Kits Hand towel Shoe Shines SlippersShoe Mitts Soaps/ Soap dish Combs ShampoosCotton buds Bath Gels Loofah Bath Lotions BathrobesShower Caps Nail files Dental Kits Clothes Brushes

Carry Bags Shoe HornsGarbage BarrelTissue Boxes Hangers Umbrellas Gargle Tumblers Toilet Rolls Water tumblers Ash tray Bible / Gita Service directoryRoom service menu Guest house rules Match Box/ Lighter Guest stationery Polish my shoe cardDND Cards

CLEANING EQUIPMENTSMANUAL CLEANING EQUIPMENT

MECHANICAL CLEANING EQUIPMENTMANUAL EQUIPMENTSBrushes MopsBroomSqueegees Cloths Carpet sweepers Spray Bottle

MECHANICAL EQUIPMENTVacuum CleanersScrubbing / Polishing MachinesHot Water Extraction

CHAMBER MAIDS TROLLEY

PROCESS OF LAUNDERING

END