introducing microsoft lync. microsoft product providing: ◦instant messaging ◦presence ◦audio...
TRANSCRIPT
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Introducing Microsoft Lync
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Microsoft product providing:◦ Instant Messaging◦ Presence◦ Audio / Video Conferencing◦ Collaborative Working
Cloud Service (part of the Office365 service) Integrates with Outlook and Active Directory on
campus and OWA on Office365
What is Lync Online?
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e.g. Contacts
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e.g. Video and application Sharing
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Hot-desking Remote working and remote support Front/back office communications Support Collaborative working Web Conferencing Enterprise alternative to Skype No infrastructure or software cost
Benefits
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Optional to staff Students don’t have access at present Those who opt in control their visibility Supported locally
Key Principles
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ECLS Estates ISS
Around 1/3 have opted in, feedback from those that have used Lync has been positive.
Lync Pilots to date:
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“far easier to
communicate”
ESS “How has Lync Helped you in your Job”
See who is available … Ask quick questions… Avoid disturbing others…..
contact workmates when
working away from the office
(working from home)
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Easy for users to get going ◦ Largest issue was signing in
([email protected])◦ Few people used help (either built in / or ISS web
pages)
Show and tell helped introduce feature beyond IM i.e. ◦ Group conversations◦ Relationships
What have we found out?
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Communicating privacy and control Hardware: Policies on webcams
Discussion Points
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ISS Website www.ncl.ac.uk/itservice/lync Creating user groups User Focussed A4 Sheet – Getting Started
Docs and Links