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Availability with

Cisco Unified Survivable Remote

Site Telephony

Intra-ClusterCommunications

Central Unified

CallManager ServerCentral Unified

CallManager Server

Remote Sites Remain Available with Cisco Unified SRST

Links

Failed

Links

Failed

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Securing IP Communications

Internet

Network

Applications

Application

End Points

Call ManagerInfrastructure

Part of an OverallSecurity Strategy

Desktops

IP Phone

Application

Messaging

CallManager

Gateway

- Miercom

Cisco proved it can build a Voice over IP (VoIP) network thatsophisticated hackers are not able to break or even noticeably disturb

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The Promise of SIP

Session Initiation Protocol Promises to Speed theDelivery of New Services and Applications

BenefitFeature

Protocol Similar to HTTP with

Distributed Services Model

Simplifies Development ofApplications and Testing o Feature

Interaction; Rapid Feature Creation

High Degree of

Interoperability

Allow Mixture of Products and

Services and Ensure Competitively

Priced Equipment

Unification of Voice, Video, IM,Presence, and Other Data Increased CommunicationProductivity

Ability to Glue Together

Voicexml, TTS, ASR, and Web

Innovative

Application Creation

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Integrate SIP intoCisco solutions

Drive Application

and New Market

Innovation

PC-to-Phone

Voice

Portal

Introduce SIP

Support on CiscoPlatforms and

New Products

Voice

Gateways

Softswitch

and GatewaysProxy

ServerIP Phones

Delivering on SIP

Drive Protocol

Development to

Maturity

RFC 2543

NAT3PCC 3GPP

AppsRFC 3261

IVR

ResidentialVoice

Cisco

Unity

NAT/FWConf. IM

Global Long

Distance

Call

Center

IM/Pres

IP Centrex

BTS

Enterprise VoIP

CM

Unified Client

Conferencing

Presence-based

Applications

1998 2000 20022001 2003 2004 20051996 20061997 1999

sip-01

Wireless

Push To Talk

Cisco UnifiedCallManager

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Ciscos Product Integration of

SIP

SIP Proof of Concept2000 SIP Integration into

Enterprise Solution

SIP Next Generation

Services

2003 2005

SIP Phones- 40/60,

05/12. ATA

IOS

Gateways

SIP proxy,

SIP softswitch

PIX

Cisco

Unity

Cisco Unified CallManager

Cisco UnifiedPersonal

Communicator

Cisco Unified

Enhanced

IP Phones

Enhanced SIPServices

Cisco UnifiedPresence

Server

Cisco UnifiedMeetingPlace

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CCM 5.0

BasicSIP

7905/7912 7940/7960 3rd-Party SIP Phones

7911 7941/7961 7970/7971 UnifiedCommunicator

AdvancedSIP

7902 7910 7920 7936 7985 Communicator ATA-18x VG248

SCCPOnly

Enhanced SIP Phones

Existing SIP Phones

VeryBasicSIP

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Cisco SIP Enterprise Solution

CallManager 5.x

SCCP

MGCP

H.323

CTI

SIP

SIP Soft

Clients

Presence

Server

SIP Gateways

SIP

Phones

SIP

Voice

mail

SIP

Apps

SIP Network

Conf

SIP Conferencing

UnityUnified

MessagingCTI Apps

IP Phones

SoftPhones

Conf

Local Gateways

Conferencing

Meeting Place

Cisco Call ManagerCME

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Presence Awareness

What is Presence

Information about a persons

willingness and availability to

communicate

Examples of presence in action today

IM Buddy List status indication

Busy tone on traditional phone

Contact Center Agent status

Publish/Subscribe

Clients publish presence information toother users who are called subscribers

MPOP, Federation and Presence by

Observation

Combining presence information from

multiple devices and making thisinformation available for other

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Presence Example

2. Bryans phonegoes offhook

Cisco

CallManagerOff-hook

1. John has subscribed forstatus of Bryans phone

Some Subscriber (orwatcher) in the network

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ns e a ng e n erpr se:Standards-Based

InteroperabilitySIP/SIMPLEIBM

Sametime

Servers

IBMPresence

MicrosoftPresence

Cisco UnifiedPresence Server

Office andMessenger

SametimeClient

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Cisco Unified Presence Server

Location

Services

Cisco Unity

Connection

Cisco Unified

CallManager

Cisco Unified

CallManager

Express

Cisco Unified

Contact Center

Cisco Unified

MeetingPlace

Express

Presence/

SIP

Network

SIP

SIMPLE

Cisco Unified

Presence Server

Mobile Datawith Voice

Mobile Phonewith Browser

Cisco Unified IPPhone with Browser

Cisco IPCommunicator

Dual ModePhone

TraditionalPhone

to Intelligent Services in the Network

Effectively Connecting Devices

CiscoClients

3rd PartyClientsandServices

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Knowing Where You Are

Quickly determine who is

available

Identify how they can be

reached

While on a call, be able to

communicate to other

incoming callers via IM and/or

conversion of text to speech

Leverage presence and

location information for

Missed Calls

# From John Smith !!

# From Penny Johnson (away) !

# From Penny Johnson (away) !

# From Nancy Tsang (on phone)

-------------------------------------------Today at 6:06pm

Dial DialEdit Exit Keep

Presence and ContextLeveraging Dynamic Information in the Network, Including Presence, Location, and Authorization

Improve CommunicationConnection Success

Rates by Being Able to

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Nokia Dual Mode Solutions

for Enterprise Nokia is developing an SCCP

client on their dual-mode

Nokia E-series devices

User manually selects

network

In WLAN, operates as an IP

Phone

with Cisco Unified CallManager

feature access

In public GSM network,

operates as an GSM cellular

E60

E61

E70

IPC M bilit A hit t

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IPC Mobility Architecture:

Mobile Connect

Enterprise Network

Mobile OperatorsWireless Network

Cisco UnifiedCallManager

Cisco UnifiedIP Phones

Standard Mobile Phone(CDMA, TDMA, GSM)

Standard Mobile Phone(CDMA, TDMA, GSM)

INSIDE

OUTSIDE

Cisco UnifiedMobilityManager

Server

ENTERPRISE

CiscoUnity

Server

JTAPI

WiredOperatorsNetwork

Cisco MobileConnect

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Architecture

Enterprise Network

OperatorsWireless Network

Call ManagerIP-PBX

INSIDE

OUTSIDE

ENTERPRISE

Dual Mode

Phone

SeamlessHandoff

Dual Mode

Phone

Dual ModeServer

7920

WLANAccessPoints

802.11

StandardCell Phone

SNRServer

StandardCell Phone

SimultaneousRinging

IP Phones