ThisUserAgreement(this“Agreement”)isacontractbetweenyou(“you”or“User”)andUpworkGlobalInc.(“Upwork”,“we,”or“us”)and,totheextentexpresslystated,ouraffiliatesUpworkEscrowInc.(“UpworkEscrow”)andElanceLimited.Youmustread,agreeto,andacceptallofthetermsandconditionscontainedinthisAgreementinordertouseourwebsitelocatedatwww.upwork.com,allaffiliatedwebsites,includingmobilewebsitesandapplications,ownedandoperatedbyus,ourpredecessorsorsuccessorsininterest,orourAffiliates(collectively,the“Site”),allservices(excepttheFreelancerServices),applicationsandproductsthatareaccessiblethroughtheSiteandallUpworkmobileapplicationsthatlinktoorreferencethisAgreement(“SiteServices”)whetherprovidedbyusorourAffiliates.

ThisAgreementincludesandherebyincorporatesbyreferencethefollowing:UpworkFeeAgreement;TermsofUse;CookiePolicy;PrivacyPolicy;FreelancerMembershipAgreement;UpworkPayrollAgreement;ProprietaryRightsInfringementReportingProcedures;“UpworkTeam”SoftwareLicenseAgreement;APITermsofUse;UpworkWidgetTermsofUse;Hourly,Bonus,andExpensePaymentAgreementwithEscrowInstructions;andFixed-PriceEscrowInstructions,assuchagreementsmaybeineffectandmodifiedbyUpworkfromtimetotime(collectively,withthisAgreement,the“TermsofService”).TheTermsofServiceareavailableatwww.upwork.com/legal/terms/.

Subjecttotheconditionssetforthherein,Upworkmay,initssolediscretion,amendthisAgreementandtheotherTermsofServiceatanytimebypostingarevisedversionontheSiteandwillprovidereasonableadvancenoticeofanyamendmentthatincludesaSubstantialChange.IftheSubstantialChangeincludesanincreasetoFeeschargedbyUpwork,Upworkwillprovideatleast30days’advancenoticeofthechange,butmaynotprovideanyadvancenoticeforchangesresultinginareductioninFeesoranytemporaryorpromotionalFeechange.AnyrevisionstotheTermsofServicewilltakeeffectonthenotedeffectivedateorwhenpostedifthereisnonotedeffectivedate(each,asapplicable,the“EffectiveDate”).

YourcontinueduseoftheSiteortheSiteServicesaftertheEffectiveDateofarevisedversionofthisAgreementorofanyotherTermsofServiceconstitutesyouracceptanceofandagreementtobeboundbytheTermsofServiceasrevised.IntheeventofaconflictbetweenthisAgreementandtheotherTermsofService,thisAgreementwillcontrolunlesstheotherAgreementexplicitlystatesthatitcontrols.CapitalizedtermsaredefinedthroughoutthisAgreementandinSection23(Definitions).

YOUUNDERSTANDTHATBYUSINGTHESITEORSITESERVICESAFTERTHEEFFECTIVEDATE,YOUAGREETOBEBOUNDBYTHETERMSOFSERVICE,INCLUDINGTHEMANDATORYBINDINGARBITRATIONANDCLASSACTION/JURYTRIALWAIVERPROVISIONINSECTION21.4OFTHISAGREEMENT.IFYOUDONOTACCEPTTHETERMSOFSERVICEINITSENTIRETY,YOUMUSTNOTACCESSORUSETHESITEORTHESITESERVICESAFTERTHEEFFECTIVEDATE.IFYOUAGREETOTHETERMSOFSERVICEONBEHALFOFANENTITY,ORINCONNECTIONWITHPROVIDINGORRECEIVINGSERVICESONBEHALFOFANENTITYORAGENCY,YOUREPRESENTANDWARRANTTHATYOUHAVETHEAUTHORITYTOBINDTHATENTITYORAGENCYTOTHETERMSOFSERVICE.INTHATEVENT,“YOU”AND“YOUR”WILLREFERANDAPPLYTOTHATENTITYORAGENCY.

1.DIGITALSIGNATUREByregisteringforanUpworkaccountontheSite(an“Account”),orbyclickingtoaccepttheTermsofServicewhenpromptedontheSite,youaredeemedtohaveexecutedthisAgreementandtheotherTermsofServiceelectronically,effectiveonthedateyouregisteryourAccountorclicktoaccepttheTermsofService,pursuanttotheU.S.ElectronicSignaturesinGlobalandNationalCommerceAct(theE-SignAct)(15U.S.C.§7001,etseq.).YourAccountregistrationconstitutesanacknowledgementthatyouareabletoelectronicallyreceive,download,andprintthisAgreement,theotherTermsofService,andanyamendments.

2.CONSENTTOUSEELECTRONICRECORDSInconnectionwiththeTermsofService,youmaybeentitledtoreceivecertainrecordsfromUpworkorourAffiliates,suchascontracts,notices,andcommunications,inwriting.TofacilitateyouruseoftheSiteandtheSiteServices,yougiveuspermissiontoprovidetheserecordstoyouelectronicallyinsteadofinpaperform.

2.1YOURCONSENTANDYOURRIGHTTOWITHDRAWCONSENT

ByregisteringforanAccount,youconsenttoelectronicallyreceiveandaccess,viaemailortheSite,allrecordsandnoticesfortheservicesprovidedtoyouundertheTermsofServicethatweorourAffiliateswouldotherwiseberequiredtoprovidetoyouinpaperform.However,wereservetheright,inoursolediscretion,tocommunicatewithyouviatheU.S.PostalServiceandotherthird-partymailservicesusingtheaddressunderwhichyouraccountisregistered.Yourconsenttoreceiverecordsandnoticeselectronicallywillremainineffectuntilyouwithdrawit.YoumaywithdrawyourconsenttoreceivefurtherrecordsandnoticeselectronicallyatanytimebycontactingCustomerSupport.Ifyouwithdrawyourconsenttoreceivesuchrecordsandnoticeselectronically,wewillrevokeyouraccesstotheSiteandtheSiteServices,andyouwillnolongerbepermittedtousetheSiteortheSiteServices.Anywithdrawalofyourconsenttoreceiverecordsandnoticeselectronicallywillbeeffectiveonlyafterwehaveareasonableperiodoftimetoprocessyourrequestforwithdrawal.Pleasenotethatyourwithdrawalofconsenttoreceiverecordsandnoticeselectronicallywillnotapplytorecordsandnoticeselectronicallyprovidedbyustoyoubeforethewithdrawalofyourconsentbecomeseffective.

2.2KEEPINGYOURADDRESSANDEMAILADDRESSCURRENTWITHUS

Inordertoensurethatweareabletoproviderecordsandnoticestoyouelectronically,youagreetonotifyusimmediatelyofanychangeinyouremailaddressbyupdatingyourAccountinformationontheSiteorbycontactingCustomerSupport.Inaddition,sothatwemaycommunicatewithyouviatheU.S.PostalServiceandotherthird-partymailservices,youagreetonotifyusimmediatelyofanychangeinyouraddress.

2.3HARDWAREANDSOFTWAREYOUWILLNEEDTOUSETHESITESERVICESFORYOURBUSINESS

Toaccessandretaintherecordsandnoticesweprovidetoyouelectronically,youwillneed:(a)avalidemailaddress;(b)acomputersystemthatoperatesonaplatformlikeWindowsorMac;(c)aconnectiontotheInternet;(d)CurrentVersionsofthesoftware,browsers,plug-ins,orothercomputerapplicationsandprogramsidentifiedontheSite(Usersutilizingotherbrowsersmayexperiencecompatibilitydifficulties);(e)aCurrentVersionofaprogramthataccuratelyreadsanddisplaysPDFfiles,suchastheCurrentVersionofAdobeAcrobatReader;(f)acomputerordeviceandanoperatingsystemcapableofsupportingalloftheabove;and(g)aprintertoprintoutandretainrecordsandnoticesinpaperformorelectronicstoragetoretainrecordsandnoticesinanelectronicform.By“CurrentVersion”,wemeanaversionofthesoftwarethatiscurrentlybeingsupportedbyitspublisher.WemaychangetheserequirementsfromtimetotimeandwillupdatethisAgreementaccordingly.Youshouldretainacopyofalloftherecordsandnoticeswesendtoyouelectronically.

ByacceptingandagreeingtothisAgreementandtheotherTermsofServiceelectronically,yourepresentthat(x)youhavereadandunderstandtheaboveconsenttoreceiverecordsandnoticeselectronically;(y)yousatisfytheminimumhardwareandsoftwarerequirementsspecifiedabove;and(z)yourconsentwillremainineffectuntilyouwithdrawyourconsentasspecifiedabove.

3.UPWORKACCOUNTS

3.1ACCOUNTELIGIBILITY

TousetheSiteandcertainSiteServices,youmustregisterforanAccount.UpworkofferstheSiteandSiteServicesforyourbusinesspurposesonly,andnotforpersonal,household,orconsumeruse.TousetheSiteandSiteServices,youmusthave,andhereby

representthatyouhave,anindependentbusiness(whetheritbeasaself-employedindividual/soleproprietororasacorporationorotherentity)andfurtherrepresentthatyouintendtousetheSiteandSiteServicesforyourbusinesspurposesonly,unlessyouusetheSiteandSiteServicessolelyasanemployeeandAgencyMemberofaregisteredAgencyAccount.Youunderstandthatyoumustcomplywithanylicensingorregistrationrequirementswithrespecttoyourbusiness,andyourepresentthatyoucomplywithallsuchrequirements.ToregisterforanAccount,youmustbe,andherebyrepresentthatyouare,alegalentityoranindividual18yearsorolderwhocanformlegallybindingcontracts.ByregisteringforanAccount,byusingtheSiteorSiteServicesaftertheEffectiveDateifyouhadanaccountontheEffectiveDate,orbyclickingtoaccepttheTermsofServicewhenpromptedontheSite,youagreeto:(a)abidebythisAgreementandtheotherTermsofService;(b)befinanciallyresponsibleforyouruseoftheSiteandthepurchaseordeliveryofFreelancerServices;and(c)performyourobligationsasspecifiedbyanyServiceContractthatyouenterinto,unlesssuchobligationsareprohibitedbyapplicablelawortheTermsofService.Upworkreservestheright,inoursolediscretion,torefuse,suspend,orrevokeyouraccesstotheSiteandSiteServicesupondiscoverythatanyinformationyouprovidedonanyformorpostedontheSiteisnottrue,accurate,orcomplete,orsuchinformationorotherconductotherwiseviolatestheTermsofService,orforanyotherreasonornoreasoninUpwork’ssolediscretion.

Yourepresentthatyouarenot:(x)acitizenorresidentofageographicareainwhichaccesstooruseoftheSiteorSiteServicesisprohibitedbyapplicablelaw,decree,regulation,treaty,oradministrativeact;(y)acitizenorresidentof,orlocatedin,ageographicareathatissubjecttoU.S.orothersovereigncountrysanctionsorembargoes;or(z)anindividual,oranindividualemployedbyorassociatedwithanentity,identifiedontheU.S.DepartmentofCommerce’sDeniedPersonsorEntityList,theU.S.DepartmentofTreasury’sSpeciallyDesignatedNationalsorBlockedPersonsLists,ortheU.S.DepartmentofState’sDebarredPartiesListorotherwiseineligibletoreceiveitemssubjecttoU.S.exportcontrollawsandregulationsorothereconomicsanctionrulesofanysovereignnation.Youagreethatifyourcountryofresidenceorothercircumstanceschangesuchthattheaboverepresentationsarenolongeraccurate,thatyouwillimmediatelyceaseusingtheSiteandSiteServices.

3.2ACCOUNTREGISTRATION;PROFILE

Byregisteringforanaccount,youmustcompleteaUserprofile(“Profile”),whichyouconsenttobeshowntootherUsersand,unlessyouchangeyourprivacysettings,thepublic.IfyouareaFreelancer,unlessyouusetheSitesolelyasanemployeeandAgencyMemberofaregisteredAgencyAccount,yourepresentandwarrantthatyouuseyourProfiletomarketyourbusinesstoothersforthepurposeofenteringintoindependentcontractorrelationshipswithotherUsers.Youagreetoprovidetrue,accurate,andcompleteinformationonyourProfileandallregistrationandotherformsyouaccessontheSiteorprovidetousandtoupdateyourinformationtomaintainitstruthfulness,accuracy,andcompleteness.Youagreenottoprovideandtocorrectanyinformationaboutyourlocation,yourbusiness,yourskills,ortheservicesyourbusinessprovidesthatisorbecomesfalseormisleading.YouagreenottoregisterformorethanoneClientAccountandoneFreelancerAccountwithoutexpresswrittenpermissionfromus(exceptthatyoumayregisterasanAgencyMemberofotherAccountsasprovidedbelow).YouagreenottoaskorallowanotherpersontocreateanAccountonyourbehalf,foryouruse,orforyourbenefit.

3.3IDENTITYVERIFICATION

WhenyouregisterforanAccountandfromtimetotimethereafter,yourAccountwillbesubjecttoverification,including,butnotlimitedto,validationagainstthird-partydatabasesortheverificationofoneormoreofficialgovernmentorlegaldocumentsthatconfirmyouridentityandyourabilitytorepresentyourbusinessonUpwork,ifitisaseparatelegalentity.YouauthorizeUpwork,directlyorthroughthirdparties,tomakeanyinquiriesnecessarytovalidateyouridentityandconfirmyourownershipofyouremailaddressorfinancialaccounts,subjecttoapplicablelaw.Whenrequested,youmustprovideuswithinformationaboutyouandyourbusiness.

3.4AGENCYACCOUNTS

YoumaycreateanaccountthroughwhichotherauthorizedFreelancers(each,an“AgencyMember”)mayactonyourbehalfintherolesyouassignforyouraccount(an“AgencyAccount”).AFreelancercreatesanAgencyAccountonbehalfofabusiness(the“Agency”),whichmaybetheFreelancerasasoleproprietororapartnership,corporation,orotherlegalentitytheUsercontrols.TheFreelancerthatregisteredtheAgencyAccountmayalsograntcertainaccountadministrationprivilegesfortheAgencyAccounttoone

ormoreAgencyMembers(each,an“AgencyAccountAdministrator”).Exceptasotherwiserequiredbyapplicablelaw,onlytheUserwhoregisteredtheAgencyAccountandtheAgencyAccountAdministratorscanaddorremoveAgencyMemberstoorfromtheAgencyAccount.

EachAgencyMembermusthaveanAccountandaProfile.YouunderstandandagreethattheAgencymaydeterminetheProfilevisibilityandhourlyrateofanyofitsAgencyMembers,andyouauthorizetheAgencytodosobybecominganAgencyMember.EachAgencyMembermustbeaUserandmustbearealpersonorlegallyrecognizedentity.EachAgencyMember’sAccountProfilemustcontaintheAgencyMember’srealname,andAgencyMembersmustcomplywithallTermsofService.AgencyMembers’identitieswillbesubjecttoverification.IfanyofyourAgencyMembersviolatetheTermsofService,itmayaffectyourabilitytousetheSite.UponclosureofanAgencyAccount,UpworkmaycloseanyorallrelatedAccounts.

YouagreetograntaccesstotheAgencyAccount,includingwithrespecttoanyAgencyMembers,onlytoUsersauthorizedtoactonyourbehalfandonlyinaccordancewiththeTermsofService.Additionally,youagreetobefullyresponsibleandliableforanyactionofanyAgencyMemberandanyotherUserwhousestheAgencyAccount,includingAgencyAccountAdministrators.YourepresentthatyourAgencyMembershavetheauthoritytoaccepttheTermsofServiceonyourbehalfandtocreatealegallybindingobligationonyourbehalf.YouunderstandandagreethatanAgencyMembermayacceptandenterintoServiceContractsonbehalfoftheAgency,andthattheAgencyisresponsibleandliableforallServiceContractsacceptedbyanyoneactingasanAgencyMember.

EachAgencyMemberiseitheranemployeeoranindependentcontractoroftheAgency,asdeterminedbytheAgency.WithoutlimitingtheAgency’sobligationsdescribedinSection8.2(ResponsibilityforEmployeesandSubcontractors,IncludingAgencyMembers),theAgencyacknowledgesandagreesthatitassumesallliabilityfortheclassificationofitsAgencyMembersasemployeesorindependentcontractors.TheAgencyfurtheracknowledgesandagreesthattheAgencyisresponsibleforpayingitsAgencyMembers.AgencyMembersacknowledgeandagreethattheirAgencyissolelyresponsibleforpayingthemforworkonbehalfoftheAgencyandthatsuchpaymentswillnotbemadethroughtheSite.

YourAgencyAccount(includingfeedback)andusernamearetransferableonlyuponUpwork’sapproval,atUpwork’ssolediscretion.

YouunderstandandagreethatAgencyMembers’ProfilesmaydisplayworkhistorythatincludesworkdoneundertheAgency,includingaftertheAgencyMemberisnolongeranAgencyMember.

3.5USERNAMESANDPASSWORDS

WhenyouregisterforanAccount,youwillbeaskedtochooseausernameandpasswordfortheAccount.EachUserandanyAgencyAccountAdministratorwillalsobeaskedtochoosetheinitialusernameandpasswordforanyAgencyAccountthatisaddedtotheAccount(andcanchangethepasswordfortheAgencyAccountatanytime).

YouareentirelyresponsibleforsafeguardingandmaintainingtheconfidentialityofyourAccountorAgencyAccountusernameandpassword.YouauthorizeUpworktoassumethatanypersonusingtheSitewithyourusernameandpassword,eitherisyouorisauthorizedtoactforyou.YouagreetonotifyusimmediatelyifyoususpectorbecomeawareofanyunauthorizeduseofyourAccountorAgencyAccountoranyunauthorizedaccesstoyourpasswordorthepasswordofanyUserofyourAccount(oranyrelatedAgencyAccount).Youfurtheragreenottouseanyusername,orpasswordofanotherUseroftheSitethatyouarenotauthorizedtouse,andnottoallowotherswhoarenotauthorizedtodosotouseyourAccountorAgencyAccountatanytime.

3.6MARKETPLACEFEEDBACK

Youacknowledgeandagreethatfeedbackbenefitsthemarketplace,allUsers,andtheefficiencyoftheSiteandyouspecificallyrequestthatUpworkpostcompositeorcompiledfeedbackaboutUsers,includingyourself,onUserProfilesandelsewhereontheSite.Youacknowledgeandagreethatfeedbackresultsforyou,includingyourJobSuccessScore(“JSS”),ifany,willconsistofcomments,ratings,indicatorsofUsersatisfaction,andotherfeedbackleftbyotherUsers.YoufurtheracknowledgeandagreethatUpworkwillmakefeedbackresultsavailabletoothermarketplaceUsers,includingcompositeorcompiledfeedback.UpworkprovidesthisfeedbacksystemasameansthroughwhichUserscansharetheiropinionspubliclyandUpworkdoesnotmonitororcensortheseopinions.YouacknowledgeandagreethatpostedcompositeorcompiledfeedbackandanyJSSrelateonlytothebusinessadvertisedintheFreelancerProfileandnottoanyindividualperson.YouagreenottousetheJSStomakeanyemployment,credit,credit

valuation,underwriting,orothersimilardecisionaboutanyotherUser.

UpworkdoesnotinvestigateanyremarkspostedbyUsersforaccuracyorreliabilitybutmaydosoifaUserrequeststhatUpworkdoso.YoumaybeheldlegallyresponsiblefordamagessufferedbyotherUsersorthirdpartiesasaresultofyourremarksifsuchremarksarelegallyactionableordefamatory.UpworkisnotlegallyresponsibleforanyfeedbackorcommentspostedormadeavailableontheSitebyanyUsersorthirdparties,evenifthatinformationisdefamatoryorotherwiselegallyactionable.InordertoprotecttheintegrityofthefeedbacksystemandprotectUsersfromabuse,Upworkreservestheright(butisundernoobligation)toremovepostedfeedbackorinformationthat,inUpwork’ssolejudgment,violatestheTermsofServiceornegativelyaffectsourmarketplace.YouacknowledgeandagreethatyouwillnotifyUpworkofanyerrororinaccuratestatementinyourfeedbackresults,includingtheJSS,andthatifyoudonotdoso,Upworkmayrelyontheaccuracyofsuchinformation.

4.PURPOSEOFTHESITEANDSITESERVICESTheSiteisamarketplacewhereClientsandFreelancerscanidentifyeachotherandadvertise,buy,andsellFreelancerServicesonline.SubjecttotheTermsofService,UpworkprovidestheSiteServicestoUsers,includinghostingandmaintainingtheSite,enablingtheformationofServiceContracts,andcoordinatingdisputesrelatedtothoseServiceContracts.IfUsersagreeontermsforFreelancerServices,aServiceContractisformeddirectlybetweensuchUsers,subjecttotheprovisionssetforthinSection5(ContractualRelationshipBetweenClientandFreelancer),unlessyouareenrolledinUpworkPayroll.WhenaUserentersaServiceContract,theUserusestheSitetoengage,communicate,invoiceandpayonline.

4.1ESCROWACCOUNTS

UpworkEscrowprovidesescrowservicestoUserstodeliver,hold,orreceivepaymentforanEngagement,andtopayservice,membershipandpaymentprocessingandadministrationfeestoUpwork(“EscrowServices”).UpworkEscrowisaDelawarecorporationandalicensedInternetescrowagentandholdsCaliforniaDepartmentofBusinessOversightLicenseNo.9635086.TheEscrowServicesareintendedforbusinessuse,soyouagreetousetheEscrowServicesonlyforbusinesspurposesandnotforconsumer,personal,family,orhouseholdpurposes.

DependingonyourneedsandtheapplicableEscrowInstructions,UpworkEscrowwillestablishandmaintainoneofthreedifferenttypesofEscrowAccounts,subjecttotheapplicableEscrowAgreement:

(a)ClientEscrowAccount.AfterenteringintoaServiceContract,thefirsttimeaClientmakesapaymentforanEngagement,UpworkEscrowwillestablishandmaintaina“ClientEscrowAccount”toholdfundsfortheClienttousetomakepaymentsforEngagements,toreceiverefundsinconnectionwithEngagements,andtomakepaymentstoUpworkforpaymentprocessingandadministrationfees.

(b)FreelancerEscrowAccount.AfterenteringintoaServiceContract,thefirsttimeaFreelancerusestheSitetoreceivepaymentforanEngagement,UpworkEscrowwillestablishandmaintaina“FreelancerEscrowAccount”fortheFreelancertoreceivepaymentsforEngagements,withdrawpayments,makemonthlymembershippaymentsandservicefeestoUpwork,andissuerefundstoClients.

(c)Fixed-PriceEscrowAccount.WhenyouenterintoaFixed-PriceContract,UpworkEscrowwillestablishandmaintaina“Fixed-PriceEscrowAccount”toreceive,hold,andreleasepaymentspursuanttotheFixed-PriceEscrowInstructionsfortheEngagementthatisthesubjectofthatServiceContract.

YouherebyauthorizeandinstructUpworkEscrowtoactasescrowagentinconnectionwiththeEscrowAccountsandthepayment,holding,andreceiptoffundsforeachEngagementandotherspecifiedpurposes(the“Escrow”)inaccordancewiththeTermsofServiceandtheapplicableEscrowInstructions.

5.CONTRACTUALRELATIONSHIPBETWEENCLIENTANDFREELANCER

5.1SERVICECONTRACTS

UnlessyouusetheservicesdescribedintheUpworkPayrollAgreement(suchservices,“UpworkPayroll”),youacknowledgeandagreethataServiceContractiscomprisedofthefollowingagreements(asapplicable):(a)TheFixed-PriceEscrowInstructions;(b)theHourly,BonusandExpensePaymentAgreementwithEscrowInstructions;(c)theEngagementtermsawardedandacceptedontheSitetotheextentthatthetermsdonot,anddonotpurportto,expandUpwork’sobligationsorrestrictUpwork’srightsundertheTermsofService;(d)thetermsinSection8(ServiceContractTerms),unlessothertermsareagreedtobytheparties,totheextentthattheprovisionsdonot,anddonotpurportto,expandUpwork’sobligationsorrestrictUpwork’srightsundertheTermsofService;and(e)anyothercontractualprovisionsacceptedbyboththeClientandtheFreelancer,totheextentthattheprovisionsdonot,anddonotpurportto,expandUpwork’sobligationsorrestrictUpwork’srightsundertheTermsofService.YouacknowledgeandagreethatUpworkisnotapartytoanyServiceContracts,andthattheformationofaServiceContractbetweenUserswillnot,underanycircumstance,createanemploymentorotherservicerelationshipbetweenUpworkandanyFreelancer.

5.2PAYMENTAGREEMENTSANDESCROWINSTRUCTIONS

Fixed-PriceEngagements.IfUserschoosefixed-pricecompensation,thentheUsersagreethattheywillbeboundby,andUpworkEscrowwillfollow,theFixed-PriceEscrowInstructions.

HourlyEngagements,BonusPayments,orExpensePayments.IfUserschoosehourlycompensation,and/oriftheClientmakesbonusorexpensepayments,thentheUsersagreethattheywillbeboundby,andUpworkEscrowwillfollow,theHourly,BonusandExpensePaymentAgreementwithEscrowInstructions.

6.PAYMENTTERMS

6.1SERVICEFEE

ThefeestousetheSiteandSiteServicesarepaidsolelybytheFreelancer.WhenaClientpaysaFreelancer,orwhenfundsrelatedtoanEngagementareotherwisereleasedtoaFreelancerasrequiredbytheapplicableEscrowInstructions,UpworkEscrowwillcredittheFreelancerEscrowAccountforthefullamountpaidorreleased,andthensubtractanddisbursetoUpworkaservicefeeintheamountspecifiedintheUpworkFeeandACHAuthorizationAgreement(the“ServiceFee”).FreelanceragreestopayUpworktheServiceFeeforusingtheSite’scommunication,invoicing,disputeresolutionandpaymentservices,includingPaymentProtection.RefertotheUpworkPayrollAgreementforapplicablefeestouseUpworkPayroll.

6.2MEMBERSHIPFEES

FreelancerswillsubscribetodifferentlevelsofparticipationandprivilegesontheSite,bypaymentofsubscriptionfeesasdescribedinandsubjecttothetermsoftheFreelancerMembershipAgreement,asmayberevisedfromtimetotimeuponsuchnoticeasmaybeappropriate.

6.3NOFEEFORINTRODUCINGORFORFINDINGENGAGEMENTS

UpworkdoesnotintroduceClientstoFreelancersanddoesnothelpFreelancerssecureEngagements.UpworkmerelymakestheSiteServicesavailabletoenableFreelancerstodosothemselves.Therefore,UpworkdoesnotchargeafeewhenaFreelancerfindsasuitableClientorfindsanEngagement.However,aClientandaFreelancerareobligatedtousetheSitetopayandreceivepaymentfortheirworktogetheriftheyidentifiedeachotherthroughtheSite,asdetailedinSection7(Non-Circumvention),below.Inaddition,

Upworkdoesnotchargeanyfeeorduesforpostingpublicfeedbackandcompositeorcompiledfeedback,includingJSS.

6.4DISBURSEMENTSTOFREELANCERS

UndertherelevantEscrowInstructions,UpworkEscrowdisbursesfundsthatarepayabletoaFreelancerfortheEngagement(lessanyapplicableUpworkfees)toFreelancerswithin90daysaftertheFreelancerFeesaredueandpayablefromClient(orforamountslessthan$100,within180daysaftertheFreelancerFeesaredueandpayablefromClient).FreelanceragreesthatitwillnotreceiveinterestorotherearningsonthefundsheldbyUpworkEscrowpriortodisbursementtoFreelancer.

ForHourlyContracts,fundsbecomepayabletoFreelancersfollowingtheexpirationofthedisputeperiodandthesecurityperiod,unlesstheClienthasanyEngagementusingUpworkPayroll,inwhichcasethereisnodisputeperiodorsecurityperiod.ForFixed-PriceContracts,theFreelancerFeesbecomepayabletoFreelancersfollowingtheexpirationofthesecurityperiod,unlesstheClienthasanyEngagementusingUpworkPayrollinwhichcasethereisnosecurityperiod.ThesecurityperiodbeginsafterClientacceptsandapprovesworksubmittedbyFreelancerbyclickingtheMakeaPaymentbutton.Upwork,UpworkEscrow,andElanceLimitedmay,intheirsolediscretion,deviatefromthetypicalbillingcycleforHourlyContractsandchargetheClientforanyandallTimeLogsatanytime.TotheextenttheEscrowInstructionsareinconsistentwiththisparagraph,theEscrowInstructionsgovern.

NotwithstandinganyotherprovisionoftheTermsofServiceortheEscrowInstructions,andexceptasprohibitedbyapplicablelaw,ifwedetermineinoursolediscretionthatyouhaveviolatedtheconditionsandrestrictionsoftheSiteortheTermsofService,UpworkEscrowmayholdthedisbursementoftheFreelancerFees.Additionally,UpworkEscrowmayalsoholdthedisbursementoftheFreelancerFeesif:(a)werequireadditionalinformation,suchasFreelancer’staxinformation,government-issuedidentification,address,ordateofbirth;(b)wehavereasontobelievetheFreelancerFeesmaybesubjecttodisputeorchargeback;(c)wesuspectfraud;(d)webelievetherearereasonablegroundsforinsecuritywithrespecttotheperformanceofobligationsunderaServiceContract,thisAgreement,orotherTermsofService;(e)wedeemitnecessaryinconnectionwithanyinvestigation;or(f)requiredbyapplicablelaw.

Incasesoffraud,abuse,orviolationoftheTermsofService,UpworkreservestherighttorevokeanypaymentsandinstructUpworkEscrowto(andUpworkEscrowwillhavetherightto)holdandreclaimfromUpworkEscrowallFreelancerFeesduetoFreelancer(notjusttheFreelancerFeesfromtheServiceContract(s)underinvestigation)unlessprohibitedbyapplicablelaw.Inaddition,wereservetherighttoseekreimbursementfromyou,andyouwillreimburseus,ifwesuspectfraudorcriminalactivityassociatedwithyourpayment,withdrawal,orEngagement;ifwediscovererroneousorduplicatetransactions;orifwehavesuppliedourservicesinaccordancewiththisAgreementyetwereceiveanychargebackfromthePaymentMethodusedbyyou,orusedbyyourClientifyouareaFreelancer.YouagreethatwehavetherighttoobtainsuchreimbursementbyinstructingUpworkEscrowto(andUpworkEscrowwillhavetherightto)chargeanapplicableEscrowAccount,andanyotheraccountsyouholdwithus,offsettinganyamountsdeterminedtobeowing,deductingamountsfromfuturepaymentsorwithdrawals,chargingyourPaymentMethod,orobtainingreimbursementfromyoubyanyotherlawfulmeans.FailuretopayforreimbursementsofchargebacksiscauseforterminationoftheapplicableEscrowAccountandrevocationofyouraccesstotheSite.

6.5NON-PAYMENT

IfClientfailstopaytheFreelancerFeesoranyotheramountsdueundertheTermsofService,whetherbycancelingClient’screditordebitcard,initiatinganimproperchargeback,oranyothermeans,UpworkmaysuspendorcloseClient’sAccountandrevokeClient’saccesstotheSite,includingClient’sauthoritytousetheSitetoprocessanyadditionalpayments,enterintoServiceContracts,orobtainanyadditionalFreelancerServices.Withoutlimitingotheravailableremedies,ClientmustpayUpworkupondemandforamountsowedundertheTermsofService,plusinterestontheoutstandingamountatthelesserofoneandone-halfpercent(1.5%)permonthorthemaximuminterestallowedbyapplicablelaw,plusattorneys’feesandothercostsofcollectiontotheextentpermittedbyapplicablelaw.Totheextentpermittedbyapplicablelaw,UpworkorUpworkEscrow,atourdiscretion,maysetoffamountsdueagainstotheramountsreceivedfromorheldbyUpworkorUpworkEscrowforClient,makeappropriatereportstocreditreportingagenciesandlawenforcementauthorities,andcooperatewithcreditreportingagenciesandlawenforcementauthoritiesinanyresultinginvestigationorprosecution.

6.6NORETURNOFFUNDS

ClientacknowledgesandagreesthatUpworkEscrowwillchargeClient’sdesignatedPaymentMethodfortheFreelancerFees:(a)forFixed-PriceContracts,uponClient’sacceptanceandapprovaloftheFreelancerServices,and(b)forHourlyContracts,ontheMondayaftertheweekinwhichworkwasperformed.Therefore,andinconsiderationoftheSiteServicesprovidedbyUpworkandtheEscrowServicesprovidedbyUpworkEscrow,ClientagreesthatonceUpworkEscrowchargestheClient’sdesignatedPaymentMethodfortheFreelancerFeesasprovidedinthisAgreementortheotherTermsofService,thechargeisnon-refundable,exceptasotherwiserequiredbyapplicablelaw.ClientalsoacknowledgesandagreesthattheTermsofServiceprovideadisputeresolutionprocessasawayforClientresolvedisputes.Totheextentpermittedbyapplicablelaw,Clientthereforeagreesnottoaskitscreditcardcompany,bank,orotherPaymentMethodprovidertochargebackanyFreelancerFeesorotherFeeschargedpursuanttotheTermsofServiceforanyreason.AchargebackinbreachoftheforegoingobligationisamaterialbreachoftheTermsofService.IfClientinitiatesachargebackinviolationofthisAgreement,ClientagreesthatUpworkorUpworkEscrowmaydisputeorappealthechargebackandinstitutecollectionactionagainstClient.

6.7FORMALINVOICESANDTAXES

Upworkwillhavenoresponsibilityfordeterminingthenecessityoforforissuinganyformalinvoices,orfordetermining,remitting,orwithholdinganytaxesapplicabletotheFreelancerFees.FreelancerwillbesolelyresponsiblefordeterminingwhetheritisrequiredbyapplicablelawtoissueanyformalinvoicesfortheFreelancerFeesandforissuinganyinvoicessorequired.Freelancerwillalsobesolelyresponsiblefordeterminingwhether:(a)FreelancerorUpworkisrequiredbyapplicablelawtoremittotheappropriateauthoritiesanyvalueaddedtaxoranyothertaxesorsimilarchargesapplicabletotheFreelancerFeesandremittinganysuchtaxesorchargestotheappropriateauthoritiesonbehalfofitselforUpwork,asappropriate;and(b)UpworkisrequiredbyapplicablelawtowithholdanyamountoftheFreelancerFeesandfornotifyingUpworkofanysuchrequirementandindemnifyingUpwork(eitherbyUpwork,atoursolediscretion,offsettingtherelevantamountagainstafuturepaymentofFreelancerFeestoFreelancerorFreelancerreimbursingUpworkfortheapplicableamount)foranyrequirementtopayanywithholdingamounttotheappropriateauthorities(includingpenaltiesandinterest).IntheeventofanauditofUpwork,FreelanceragreestopromptlycooperatewithUpworkandprovidecopiesofFreelancer’staxreturnsandotherdocumentsasmaybereasonablyrequestedforpurposesofsuchaudit,includingbutnotlimitedtorecordsshowingFreelancerisengaginginanindependentbusinessasrepresentedtoUpwork.

6.8PAYMENTMETHODS

ClientsarechargedafeeforpaymentprocessingandadministrationasdescribedintheUpworkFeeandACHAuthorizationAgreement.

InordertousecertainSiteServices,ClientmustprovideaccountinformationforatleastonevalidPaymentMethod.

ClientherebyauthorizesUpwork,UpworkEscrow,andElanceLimitedtoruncreditcardauthorizationsonallcreditcardsprovidedbyClient,tostorecreditcardandbankingorotherfinancialdetailsasClient’smethodofpaymentforServices,andtochargeClient’screditcard(oranyotherPaymentMethod).CreditcardsandPayPalaccountsand,ifapplicable,bankaccountsinmostcountrieswillbechargedbyUpworkEscrow.Notwithstandingtheforegoing,creditcardsandPayPalaccountsinAustralia,Canada,theEurozone,andtheUnitedKingdomwillbechargedbyElanceLimited,anIrelandregisteredcompanywhichisanAffiliateofUpwork.

WhenClientauthorizesthepaymentoftheFreelancerFeesforaFixed-PriceContractontheSite,ClientautomaticallyandirrevocablyauthorizesandinstructsUpworkEscroworElanceLimitedtochargeClient’sPaymentMethodfortheFreelancerFees.WhenClientapprovesorisdeemedtohaveapprovedaTimeLogforanHourlyContract,ClientautomaticallyandirrevocablyauthorizesandinstructsUpworkEscroworElanceLimitedtochargeClient’sPaymentMethodfortheFreelancerFees.

ByprovidingPaymentMethodinformationthroughtheSite,Clientrepresents,warrants,andcovenantsthat:(a)Clientislegallyauthorizedtoprovidesuchinformation;(b)ClientislegallyauthorizedtoperformpaymentsusingthePaymentMethod(s);and(c)suchactiondoesnotviolatethetermsandconditionsapplicabletoClient’suseofsuchPaymentMethod(s)orapplicablelaw.WhenClientauthorizesapaymentusingaPaymentMethodviatheSite,Clientrepresents,warrants,andcovenantsthattherearesufficientfundsor

creditavailabletocompletethepaymentusingthedesignatedPaymentMethod.TotheextentthatanyamountsowedunderthisAgreementortheotherTermsofServicecannotbecollectedfromClient’sPaymentMethod(s),Clientissolelyresponsibleforpayingsuchamountsbyothermeans.

6.9USDOLLARSANDFOREIGNCURRENCYCONVERSION

TheSiteandtheSiteServicesoperateinU.S.Dollars.IfClient’sPaymentMethodisdenominatedinacurrencyotherthanU.S.DollarsandrequirescurrencyconversiontomakepaymentsinU.S.Dollars,theSitemaydisplayforeigncurrencyconversionratesthatUpwork,UpworkEscroworotherAffiliatescurrentlymakeavailabletoconvertsupportedforeigncurrenciestoU.S.Dollars.Theseforeigncurrencyconversionratesadjustregularlybasedonmarketconditions.PleasenotethatthewholesalecurrencyconversionratesatwhichweorourAffiliatesobtainforeigncurrencywillusuallybedifferentthantheforeigncurrencyconversionratesofferedontheSite.Client,atitssolediscretionandrisk,mayauthorizethechargeofitsPaymentMethodinasupportedforeigncurrencyandtheconversionofthepaymenttoU.S.DollarsattheforeigncurrencyconversionratedisplayedontheSite.AlistofsupportedforeigncurrenciesisavailableontheSite.IfforeigncurrencyconversionisrequiredtomakeapaymentinU.S.DollarsandeitherUpwork,UpworkEscrow,oranotherAffiliatedoesnotsupporttheforeigncurrencyorClientdoesnotauthorizetheconversionofsuchpaymentattheforeigncurrencyconversionratedisplayedontheSite,UpworkEscroworanAffiliatewillchargeClient’sPaymentMethodinU.S.DollarsandClient’sPaymentMethodproviderwillconvertthepaymentataforeigncurrencyconversionrateselectedbyClient’sPaymentMethodprovider.Client’sPaymentMethodprovidermayalsochargefeesdirectlytothePaymentMethodusedtofundacross-borderpaymentevenwhennocurrencyconversionisinvolved.Client’sauthorizationofapaymentusingaforeigncurrencyconversionratedisplayedontheSiteisatClient’ssolerisk.Upwork,UpworkEscrow,andotherAffiliatesarenotresponsibleforcurrencyfluctuationsthatoccurwhenbillingorcreditingaPaymentMethoddenominatedinacurrencyotherthanU.S.Dollars.Upwork,UpworkEscrow,andotherAffiliatesarenotresponsibleforcurrencyfluctuationsthatoccurwhenreceivingorsendingpaymentsviawiretransfer,checkorautomatedclearinghousetoandfromtheEscrowAccount.

6.10LIMITEDPAYMENTPROTECTION

IntherareeventthataClientdoesnotmakepaymentforlegitimateservicesperformedbyaFreelancer,UpworkwillprovidelimitedpaymentprotectiontotheFreelancerasdetailedinthisSection6.10(“PaymentProtection”)asamembershipbenefittofosterfairness,rewardloyalty,andencouragetheFreelancertocontinuetousetheSiteandSiteServicesfortheirbusinessneeds.

UpworkonlyprovidesPaymentProtectiontoFreelancersworkingonHourlyContractsandonlyifallofrequirementsoftheHourly,Bonus,andExpensePaymentAgreementwithEscrowInstructionsandthefollowingcriteriaaremet:(a)ClienthasaverifiedPaymentMethod;(b)thetimerepresentediscapturedonlineusingtheUpworkTeamSoftware;(c)theFreelancerServicesperformedandrecordedintheTimeLogpertaindirectlytotheServiceContract;and(d)eachTimeLogisannotatedwithdescriptionsoftheFreelancerServicesperformed,demonstratingServiceContractcompliance.Upworkdetermineswhethertheforegoingcriteriahavebeenmetinoursolediscretion.Withoutlimitingtheforegoing,PaymentProtectiondoesnotapplyto:(w)Freelancers,FreelancerServices,orServiceContractsviolatingthisAgreementortheotherTermsofService;(x)FreelancersthatareawareoforcomplicitinanotherUser’sviolationofthisAgreementortheotherTermsofService;(y)FreelancersenrolledinUpworkPayroll;or(z)Freelancersthataresuspected(inUpwork’ssolediscretion)ofactualfraudulentactivitiesorabuseofthisPaymentProtection.

FreelancerherebyirrevocablyassignstoUpworktherighttorecoverfromtheClientanyamountsthatUpworkorourAffiliatesprovidetotheFreelancerinconnectionwiththePaymentProtectionmembershipbenefit.

7.NON-CIRCUMVENTIONYouacknowledgeandagreethatasubstantialportionofthecompensationUpworkreceivesformakingtheSiteavailabletoyouiscollectedthroughtheServiceFeedescribedinSection6.1(“ServiceFee”).UpworkonlyreceivesthisServiceFeewhenaClientandaFreelancerpayandreceivepaymentthroughtheSite.Therefore,for24monthsfromthetimeyouidentifyorareidentifiedbyanypartythroughtheSite(the“Non-CircumventionPeriod”),youmustusetheSiteasyourexclusivemethodtorequest,make,andreceiveall

paymentsforworkdirectlyorindirectlywiththatpartyorarisingoutofyourrelationshipwiththatparty(the“UpworkRelationship”).Youmayopt-outofthisobligationwithrespecttoeachClient-FreelancerrelationshiponlyifClientorprospectiveClientorFreelancerpaysUpworkforeachsuchrelationship:

(a)an“Opt-OutFee”computedtobethegreaterofthefollowingamounts:

(i)$2,500;or

(ii)15%ofthecosttotheClientoftheservicestobeperformedintheUpworkRelationshipduringtheNon-CircumventionPeriod,asestimatedingoodfaithbytheprospectiveClient;or

(iii)allServiceFeesthatwouldbeearnedbyUpworkfromtheUpworkRelationshipduringtheNon-CircumventionPeriod,computedbasedontheannualizedamountearnedbyFreelancerfromClientduringthemostrecentnormalized8-weekperiod,orduringsuchshorterperiodasdataisavailabletoUpwork;and

(b)interestattherateof18%perannumorthemaximumratepermittedbyapplicablelaw,whicheverisless,calculatedfromthedateClientfirstmakespaymenttothesubjectFreelanceruntilthedatetheOpt-OutFeeispaid.

TopaytheOpt-OutFee,youmustrequestinstructionsbysendinganemailmessagetooptoutfee@upwork.com.

ExceptifyoupaytheOpt-OutFee,youagreenottocircumventthePaymentMethodsofferedbytheSite.Bywayofillustrationandnotinlimitationoftheforegoing,youmustnot:

SubmitproposalsorsolicitpartiesidentifiedthroughtheSitetocontact,hire,workwith,orpayoutsidetheSite.

AcceptproposalsorsolicitpartiesidentifiedthroughtheSitetocontact,deliverservices,invoice,orreceivepaymentoutsidetheSite.

InvoiceorreportontheSiteorinanOpt-OutFeerequestaninvoiceorpaymentamountlowerthanthatactuallyagreedbetweenUsers.

YouagreetonotifyUpworkimmediatelyifanotherpersonimproperlycontactsyouorsuggestsmakingorreceivingpaymentsoutsideoftheSite.Ifyouareawareofabreachorpotentialbreachofthisnon-circumventionagreement,pleasesubmitaconfidentialreporttoUpworkbysendinganemailmessageto:policy-reports@upwork.com.

IfyourefusetoacceptanynewversionoftheTermsofServiceorelectnottocomplywithcertainconditionsofusingtheSite,suchasminimumratessupportedontheSite,andthereforechoosetoceaseusingtheSite,youmaypaytheOpt-OutFeeforeachotherUseryouwishtocontinueworkingwithonwhatevertermsyouagreeafteryouceaseusingtheSite.

8.SERVICECONTRACTTERMSUnlessotherwiseexpresslyagreedtoinwritingbybothUsers,andexceptforFreelancerServicesusingUpworkPayroll,thedefaulttermsandconditionsoftheServiceContractthataFreelancerentersdirectlywithaClientwhentheFreelanceragreestoprovideFreelancerServicestotheClientareassetforthinthisSection8.IfUpworkPayrollisusedfortheEngagement,thenonlySections8.7and8.8ofthisSection8apply.UsersmayagreebetweenthemonanyadditionalordifferenttermsfortheirServiceContractaslongassuchtermsdonotanddonotpurporttoaffecttherightsorresponsibilitiesofUpworkorviolatetheTermsofService.UpworkisnotapartytoanyServiceContractbyorbetweenUsers.

UsersagreethatthetermsconcerningtheServiceContractdescribedontheSite,includingFreelancerFees,rates,hours,andmilestones,formpartoftheServiceContract.UsersagreetoobtaintheconsentoftheotherbeforemakingchangestotheServiceContractbyaddingadditionalordifferentmilestonesormakingotherchangestotheServiceContractontheSite.Ifconsentoftheotherpartyisnotfirstobtained,theotherpartymayrejectsuchchangesbyterminatingtheServiceContract(seeSection8.5)oracceptsuchchangesbycontinuingtoworkontheServiceContract.

8.1SERVICES

FreelancerwillperformtheFreelancerServicesinaprofessionalandworkmanlikemannerandwilltimelydeliveranyagreeduponWorkProduct.ThemannerandmeansofperformingtheFreelancerServiceswillbedeterminedandcontrolledsolelybyFreelancer,whichisengagedbyClientasanindependentcontractor.

8.2RESPONSIBILITYFOREMPLOYEESANDSUBCONTRACTORS,INCLUDINGAGENCYMEMBERS

Toensureaccuratebilling,workbilledforHourlyContractsunderaFreelancer’sAccountmustbeperformedbytheFreelancerthathastheAccount.WithanAgencyAccount,theAgencymaybillforhourlyworkdonebyAgencyMembers.

IfaUsersubcontractswithoremploysthirdpartiestoperformFreelancerServicesonbehalfoftheUserforanyEngagement,theUserrepresentsandwarrantsthatitdoessoasalegallyrecognizedentityorpersonandincompliancewithallapplicablelawsandregulations.AsusedinthisAgreement,theterm“Delegee”referstoanyemployee,independentcontractor,oragentofaUser,includinganAgencyMember,thattheUserengagestoperformanyworkonitsbehalfunderaServiceContract.RegardlessofwhetheraUserhasDelegees,theUserremainsresponsibleforallservicesperformedundertheUser’sServiceContracts,includingensuringthattheservicescomplywiththeTermsofService(includingconfidentialityandintellectualpropertyobligations).EachAgencyspecificallyacknowledgesandagreesthatAgencyMembershavetheauthoritytobindtheAgencytoServiceContractsenteredintobyAgencyMembersonbehalfoftheAgency.

Freelancer,Agency,Delegee,andClientacknowledgeandagreethatDelegeesarenotemployees,independentcontractorsoragentsofUpworkorClient.Agency,Delegee,andFreelancerrepresent,warrant,andcovenantthat:(a)Agencyand,ifapplicable,eachotherUserissolelyresponsibleforallpayments,obligations,wages,costs,unemploymentinsurance,workers’compensationinsurance,contributions,andexpensesofDelegees;(b)neitherUpworknorClienthastherightorpowertosuperviseorcontrolDelegees;and(c)noDelegeesofanyAgencyorotherUserwillhaveanyclaimunderthisAgreementortheotherTermsofServiceforovertimepay,sickleave,holidayorvacationpay,retirementbenefits,worker’scompensationbenefits,unemploymentbenefits,contributions,oranyotheremployeebenefitsofanykindfromUpworkorClient.

WithrespecttoDelegees,UpworkmerelyprovidestheplatformforAgencyorFreelancertocommunicateandshareinformationwithClientsand,iftheyareUsers,withDelegees.Agency,Delegee,andFreelancerunderstandandagreethatthecontractterms,payrate,workhours,servicedatesandworkingconditionswillbeestablishedbytheAgency,Freelancer,and/orClientandnotbyUpwork.Agency,Delegee,andFreelanceracknowledgeandagreethatDelegeesarenotemployeesorindependentcontractorsofUpwork,andfurtheracknowledgeandagreethattheywillnotbeprovidinganyservicestoUpwork(directlyorindirectly)whileemployedorengagedbytheAgencyoranotherUser.

Agency,Delegee,andFreelanceracknowledgeandagreethatUpworkdoesnot,inanyway,supervise,direct,orcontrolDelegees;UpworkdoesnotsetDelegees’contractterms(includingdeterminingwhetherthecontractwillbesetatanhourlyorfixedfee),fees,rates,workhours,workschedules,orlocationofwork;UpworkwillnotprovideDelegeeswithtrainingoranyequipment,labor,ormaterialsneededforaparticularServiceContract;andUpworkdoesnotprovidethepremisesatwhichtheDelegeeswillperformthework.

8.3CLIENTPAYMENTSANDBILLING

ForHourlyContracts,ClientbecomesobligatedforFreelancerFeesonaweeklybasis.ForFixed-PriceContracts,ClientbecomesobligatedimmediatelyuponsendingaFixed-PriceContractofferoruponactivatinganyadditionalmilestone.

8.4DISPUTERESOLUTION

WithrespecttodisputesarisingbetweenClientsandFreelancers,youagreetoabidebythedisputeresolutionprovisionssetforthintheEscrowInstructionsthatapplytoyourparticularServiceContract.

8.5TERMINATIONOFASERVICECONTRACT

UnderHourlyContracts,eitherClientorFreelancerhastherighttoterminatetheServiceContractafterprovidinganyrequirednotice,orimmediatelyontheenddatespecifiedintheServiceContracttermsand/oruponcompletionoftheFreelancerServices,intheeventofamaterialbreach,orwiththeconsentoftheotherparty.Exceptasrequiredbylaw,ClientremainsobligatedtopaytheFreelancerFeesforanyFreelancerServicesprovidedpriortoterminationoftheHourlyContract.

UnderFixed-PriceContracts,onceaClient’sPaymentMethodhasbeenchargedtofundtheescrowaccountfortheEngagement,absentafullrefundtoClientbyFreelancer,theServiceContractdoesnotterminateuntiltheFreelancerServicesarecompleted.However,eitherClientorFreelancerhastherighttoterminateaFixed-PriceContractatanytimewiththeconsentoftheotherpartyorintheeventofamaterialbreach.IfaFixed-PriceContractisterminated,ClientdoesnothavetherighttorecoveranypaymentsalreadyreleasedtoFreelancerfromtheescrowaccountfortheEngagement.

8.6INTELLECTUALPROPERTYRIGHTS

CERTAINDEFINEDTERMS

Thefollowingcapitalizedtermshavethefollowingmeanings:

“BackgroundTechnology”meansallInventionsdevelopedbyFreelancerotherthaninthecourseofprovidingFreelancerServicestoClientundertheServiceContractandallInventionsthatFreelancerincorporatesintoWorkProduct.

“ClientMaterials”meansrequests,intellectualproperty,andanyotherinformationormaterialsthatClientprovidestoFreelancerforFreelancertoperformFreelancerServices.

“Invention”meansanyideas,concepts,information,materials,processes,data,programs,know-how,improvements,discoveries,developments,designs,artwork,formulae,othercopyrightableworks,andtechniquesandallIntellectualPropertyRightstherein.

BACKGROUNDTECHNOLOGY

FreelancerwilldiscloseintheEngagementTermsanyBackgroundTechnologywhichFreelancerproposestoincorporateintoWorkProductoruponwhichuseordistributionoftheWorkProductwilldepend.IfFreelancerdisclosesnoBackgroundTechnology,FreelancerwarrantsthatitwillnotincorporateanyBackgroundTechnologyintoWorkProductprovidedpursuantthereto.Freelancerwillseparatelyprovide,witheachdeliveryofWorkProducttoClient,athird-partybillofmaterialsthatidentifiesallBackgroundTechnologyandotherthird-partymaterialsthathavebeenincorporatedintotheWorkProductandprovides,foreachitemofBackgroundTechnologyidentified,(a)thenameandanyassociatedversionnumber,(b)theapplicablelicenseorlicensingterms,(c)whethertheitemhasbeenmodifiedbyFreelancer,and(d)howtheitemhasbeenincorporatedinto,isusedby,orisrelieduponbytheWorkProduct.Notwithstandingtheforegoing,unlessotherwiseagreedintheEngagementTerms,FreelanceragreesthatitwillnotincorporateintoWorkProductorotherwisedelivertoClientanysoftwarecodeforwhichtheuseordistributionofthecodewillcreate(orpurporttocreate)obligationsforClienttograntanyrightsorimmunitiesunderClientintellectualpropertytoathird-party,includingwithoutlimitationanyobligationthattheWorkProductorClientsoftwarecombinedwith,derivedfrom,ordistributedwithsuchWorkProduct(x)bedisclosedordistributedinsourcecodeform,(y)belicensedforthepurposeofmakingderivativeworks,or(z)beredistributableatnocharge.

LICENSETOBACKGROUNDTECHNOLOGY

UponFreelancer’sreceiptoffullpaymentfromClientfordeliveryofWorkProduct,FreelancerherebyautomaticallygrantstoClientanon-exclusive,perpetual,fully-paidandroyalty-free,irrevocableandworldwideright,withrightstosublicensethroughmultiplelevelsofsublicensees,toreproduce,makederivativeworksof,distribute,publiclyperform,andpubliclydisplayinanyformormedium,whethernowknownorlaterdeveloped,make,havemade,use,sell,import,offerforsale,andexerciseanyandallpresentorfuturerightsintheBackgroundTechnologyincorporatedorusedinWorkProductdeliveredforthatpayment.Ifpaymentismadeonlyforpartialdelivery

ofWorkProduct,thegrantdescribedhereinappliesonlytotheportionofWorkProductdelivered.

CLIENTMATERIALS

ClientgrantsFreelanceralimited,non-exclusive,revocable(atanytime,atClient’ssolediscretion)righttousetheClientMaterialsasnecessarysolelyfortheperformanceoftheFreelancerServicesundertheapplicableServiceContract.Clientreservesallotherrightsandinterest,including,withoutlimitation,allIntellectualPropertyRights,inandtotheClientMaterials.UponcompletionorterminationoftheServiceContract,oruponClient’swrittenrequest,FreelancerwillimmediatelyreturnallClientMaterialstoClientandfurtheragreestodestroyallcopiesofClientMaterialsandDeliverables(exceptforBackgroundTechnologyaspermittedbytheServiceContract)containedinoronFreelancer’spremises,systems,oranyotherequipmentorlocationotherwiseunderFreelancer’scontrol.WithintendaysofsuchrequestfromClient,FreelanceragreestoprovidewrittencertificationtoClientthatFreelancerhasreturnedordestroyedallClientMaterialsandWorkProductasprovidedinthissubsection.

OWNERSHIPOFWORKPRODUCTANDINTELLECTUALPROPERTY

UponFreelancer’sreceiptoffullpaymentfromClient,theWorkProduct,includingwithoutlimitationallIntellectualPropertyRightsintheWorkProduct,willbethesoleandexclusivepropertyofClient,andClientwillbedeemedtobetheauthorthereof.IfFreelancerhasanyIntellectualPropertyRightstotheWorkProductthatarenotownedbyClientuponFreelancer’sreceiptofpaymentfromClient,FreelancerherebyautomaticallyirrevocablyassignstoClientallright,titleandinterestworldwideinandtosuchIntellectualPropertyRights.Exceptassetforthabove,Freelancerretainsnorightstouse,andwillnotchallengethevalidityofClient’sownershipin,suchIntellectualPropertyRights.Freelancerherebywaivesanymoralrights,rightsofpaternity,integrity,disclosureandwithdrawalorinalienablerightsunderapplicablelawinandtotheWorkProduct.IfpaymentismadeonlyforpartialdeliveryofWorkProduct,theassignmentdescribedhereinappliesonlytotheportionofWorkProductdelivered.

LICENSETOORWAIVEROFOTHERRIGHTS

IfFreelancerhasanyrighttotheWorkProduct,includingwithoutlimitationanyIntellectualPropertyRight,thatcannotbeassignedtoClientbyFreelancer,Freelancerherebyautomatically,uponFreelancer’sreceiptoffullpaymentfromClient,unconditionallyandirrevocablygrantstoClientduringthetermofsuchrights,anexclusive,evenastoFreelancer,irrevocable,perpetual,worldwide,fully-paidandroyalty-freelicensetosuchrights,withrightstosublicensethroughmultiplelevelsofsublicensees,toreproduce,makederivativeworksof,distribute,publiclyperformandpubliclydisplayinanyformormedium,whethernowknownorlaterdeveloped,make,use,sell,import,offerforsaleandexerciseanyandallsuchrights.IfFreelancerhasanyrightstosuchWorkProductthatcannotbeassignedorlicensed,Freelancerherebyautomatically,uponFreelancer’sreceiptofpaymentfromClient,unconditionallyandirrevocablywaivestheenforcementofsuchrights,andallclaimsandcausesofactionofanykindagainstClientorrelatedtoClient’scustomers,withrespecttosuchrights,andwill,atClient’srequestandexpense,consenttoandjoininanyactiontoenforcesuchrights.IfpaymentismadeonlyforpartialdeliveryofWorkProduct,thegrantdescribedhereinappliesonlytotheportionofWorkProductdelivered.

ASSISTANCE

FreelancerwillassistClientineveryway,includingbysigninganydocumentsorinstrumentsreasonablyrequired,bothduringandafterthetermoftheServiceContract,toobtainandenforceIntellectualPropertyRightsrelatingtoWorkProductinallcountries.IntheeventClientisunable,afterreasonableeffort,tosecureFreelancer’ssignatureonanydocumentneededinconnectionwiththeforegoing,FreelancerherebydesignatesandappointsClientanditsdulyauthorizedofficersandagentsasitsagentandattorneyinfacttoactonitsbehalftofurtherthepurposesofthisSectionwiththesamelegalforceandeffectasifexecutedbyFreelancer.

IMMUNITY

AdisclosureofinformationwillbeimmunefromprosecutionorcivilactionundertheDefendTradeSecretsAct,18U.S.C.section1832,ifit:(A)ismade(i)inconfidencetoaFederal,State,orlocalgovernmentofficial,eitherdirectlyorindirectly,ortoanattorney;and(ii)

solelyforthepurposeofreportingorinvestigatingasuspectedviolationoflaw;or(B)ismadeinacomplaintorotherdocumentfiledinalawsuitorotherproceeding,ifsuchfilingismadeunderseal.

8.7WORKERCLASSIFICATION

ClientisresponsibleandassumesallliabilityfordeterminingwhetherFreelancersareindependentcontractorsoremployeesandengagingthemaccordingly;UpworkdisclaimsanyliabilityforsuchdeterminationortherelatedEngagement.TheTermsofServicedonotcreateapartnershiporagencyrelationshipbetweenUsers.Freelancerdoesnothaveauthoritytoenterintowrittenororal(whetherimpliedorexpress)contractsonbehalfofUpwork.ForServiceContractsclassifiedasindependentcontractorrelationships,Clientmaynotrequireanexclusiverelationship.AFreelancerclassifiedasanindependentcontractorisfreeatalltimestoprovideFreelancerServicestopersonsorbusinessesotherthanClient,includinganycompetitorofClient.

ForFreelancerServicesclassifiedasemployment,ClientmustsignupforandparticipateintheUpworkPayrollprogrammadeavailableontheSite,withemploymentservicesprovidedasdiscussedinSection8.8(EmploymentServices),unlessClientpaystheOpt-OutFee.ForallpurposeswithUpworkPayroll,theemployeroftheFreelancerwillbethethird-partyStaffingProviderandnotUpworkunderanycircumstances.

8.8EMPLOYMENTSERVICES

IfaClientwillreceiveservicesfromaFreelancerithasclassifiedasanemployee,thentheClientagreesthattheUpworkPayrollAgreementapplies,andClientagreestoenrollinUpworkPayrollforeachsuchrelationship.Inthiscase,Upwork’sthird-partystaffingvendor(the“StaffingProvider”)willhiretheFreelancerattherequestofClientandassigntheFreelancertoworkforClient,asdescribedintheUpworkPayrollAgreement.

IfaClientandaFreelancerdecidetouseUpworkPayroll,thenFreelanceracknowledgesthatFreelancerhasagreedtobecomeaPayrollEmployee,employedbytheStaffingProviderandassignedtoClient,basedonFreelancer’sowndeterminationthatClientoffersworkacceptableandappropriateforFreelancerontermsthatareacceptabletoFreelancer.FreelanceragreestocompletesuchdocumentsastheStaffingProvidermaylegallyandreasonablyrequireinconnectionwiththeemployer-employeerelationship,including,withoutlimitation,anauthorizationforabackgroundcheck,anemploymentagreementorofferletter,applicabletaxforms,andanI-9orotherdocumentationtoestablishauthorizationforemploymentintheapplicablecountry(collectively,the“EmploymentPaperwork”).FreelancerwillnotbecomeanemployeeoftheStaffingProviderandwillnotstartworkuntilallEmploymentPaperworkhasbeencompletedandreturnedtotheStaffingProvider,andtheStaffingProviderhasacceptedFreelancerasanemployee.OnceFreelancerbecomesanemployeeoftheStaffingProvider,unlikeindependentcontractorengagements,Freelancerunderstandsthathe/shewillnothavetherighttocontrolthemannerandmeansbywhichhe/sheworksandwillbesubjecttotheStaffingProvider’spoliciesandrequirements.

WithrespecttoPayrollEmployees,UpworkmerelyprovidestheplatformforFreelancertocommunicateandshareinformationwiththeStaffingProviderandClient.Freelancerunderstandsandagreesthatthepayrate,workhours,employmentdatesandworkingconditionswillbeestablishedorconfirmedbytheStaffingProviderand/orClientandnotbyUpwork,andthatFreelancerwillnothaveanycontractontheUpworkSiteorwithUpworkregardingsuchemploymentterms;anyjobposting,proposal,payrateorotherinformationintheplatformissolelyforthepurposeofenablingthePayrollEmployeetocommunicatewiththeStaffingProviderandtheClient.Freelanceracknowledgesandagreesthathe/sheisnotanemployeeofUpwork,andthathe/shewillnotbeprovidinganyservicestoUpwork(directlyorindirectly)whileemployedbytheStaffingProviderunlessUpworkisexpresslydesignatedinwritingastheClient.

FreelancerunderstandsandagreesthatFreelancerisresponsibleforaccuratelyrecordingFreelancer’sworkhoursandreportingallhoursworkedtotheStaffingProvider.Bycompletingand/orsubmittingaTimeLog,FreelancerverifiesthatthehoursworkedreflectedintheTimeLogareaccuratelyrecordedandincludeallhoursworked,includingbutnotlimitedtoanyovertimehoursandanypaidrestbreaksthatFreelancerisauthorizedtotakebytheStaffingProviderand/orbyapplicablelaw.AnyprovisionofthisAgreementthatwouldconflictwithapplicablelawregardingthetimingoramountofwagepaymentsshallnotapplytoanyPayrollEmployee.

FreelanceragreestopersonallyprovideallservicesforanycontractunderwhichtheFreelancerisworkingasaPayrollEmployee.FreelanceracknowledgesthatFreelancer,andnotUpworkortheStaffingProvider,willberesponsiblefortimelyandprofessionally

completingallworkthatheorsheisassignedwhileworkingasaPayrollEmployee.

9.RECORDSOFCOMPLIANCEUserswilleach(1)createandmaintainrecordstodocumentsatisfactionoftheirrespectiveobligationsunderthisAgreement;anyServiceContract,including,withoutlimitation,theirrespectivepaymentobligationsandcompliancewithtaxandemploymentlaws;andanyUpworkPayrollAgreement,and(2)providecopiesofsuchrecordstoUpworkuponrequest.NothinginthissubsectionrequiresorwillbeconstruedasrequiringUpworktosuperviseormonitoraUser’scompliancewiththisAgreement,theotherTermsofService,oraServiceContract.

10.RELATIONSHIPWITHUPWORKUpworkisnotapartytothedealingsbetweenClientandFreelancer,includingposts,proposals,screening,selection,contracting,andperformanceofFreelancerServices.UpworkdoesnotintroduceFreelancerstoClientsorhelpFreelancersfindEngagements.UpworkmerelymakestheSiteServicesavailabletoenableFreelancerstoidentifyanddeterminethesuitabilityofClientsforthemselvesandtoenableClientstoidentifyanddeterminethesuitabilityofFreelancersforthemselves.Upworkdoesnot,inanyway,supervise,direct,orcontrolFreelancerorFreelancer’swork.UpworkdoesnotsetFreelancer’sworkhours,workschedules,orlocationofwork,norisUpworkinvolvedindeterminingiftheFreelancerFeeswillbesetatanhourlyorfixedrateforaServiceContract.UpworkwillnotprovideFreelancerwithtrainingoranyequipment,labor,ormaterialsneededforaparticularServiceContract.UpworkdoesnotprovidethepremisesatwhichtheFreelancerwillperformthework.Upworkmakesnorepresentationsabout,anddoesnotguaranteethequality,safety,orlegalityof,theFreelancerServices;thetruthoraccuracyofFreelancer’slistingsontheSite;thequalifications,background,oridentitiesofUsers;theabilityofFreelancerstodelivertheFreelancerServices;theabilityofClientstopayfortheFreelancerServices;orthataClientorFreelancercanorwillactuallycompleteatransaction.

Upworkdoesnotdeductanyamountforwithholding,unemployment,SocialSecurity,orothertaxesforClientorFreelancer,eachofwhichissolelyresponsibleforalltaxreturnsandpaymentsrequiredtobefiledwithormadetoanyfederal,state,orlocaltaxauthorityinanynationwithrespecttoFreelancer’sperformance,andClient’sacceptance,ofFreelancerServices.

UpworkisnotrequiredtoandmaynotverifyanyfeedbackorinformationgiventousbyFreelancersorClients,nordoesUpworkperformbackgroundchecksonFreelancersorClients.

YouherebyacknowledgeandagreethatUpworkmayprovideinformationontheSiteaboutaFreelancerorClient,suchasfeedback,compositefeedback,includingastrengthorriskscore,geographicallocation,orverificationofidentityorcredentials.However,suchinformationisbasedsolelyondatathatFreelancersorClientsvoluntarilysubmittoUpworkanddoesnotconstituteandwillnotbeconstruedasanintroduction,endorsement,orrecommendationbyUpwork;UpworkprovidessuchinformationsolelyfortheconvenienceofUsers.

11.THIRD-PARTYBENEFICIARYUsersappointUpworkasathird-partybeneficiaryoftheirServiceContractsforpurposesofenforcinganyobligationsowedto,andanybenefitsconferredon,Upworkhereunder.Forexample,Section5.1(c)andSection5.1(d)ofthisAgreementprohibitcertaintermsinanyServiceContractandUpworkisherebymadeathird-partybeneficiaryforpurposesofenforcingsuchprohibitions.UsersfurtheragreethatUpworkhastherighttotakesuchactionswithrespecttotheirAccounts,including,withoutlimitation,suspension,termination,orlegalactions,aswe,inoursolediscretion,deemnecessarytoenforceourrightsasathird-partybeneficiaryundertheServiceContracts.

TheTermsofServiceandanyAccountregistrationwillnotbeconstruedascreatingorimplyinganyrelationshipofagency,franchise,partnership,orjointventurebetweenUsersandUpwork,exceptandsolelytotheextentexpresslystatedinthisAgreement.

12.COMMUNICATIONSFROMYOUTOUPWORKAllnoticestoUpworkorourAffiliatesintendedtohavealegaleffectmustbeinwritinganddeliveredeither(a)inperson;(b)byameansevidencedbyadeliveryreceipt,tothefollowingaddress:Attn:Legal,441LogueAve.,MountainView,CA94043;or(c)inwritingviaemailtolegalnotices@upwork.com.AllsuchnoticesaredeemedeffectiveuponreceiptbyUpwork.Upworkdoesnotacceptserviceofanylegalprocessbyemailormail;allsuchserviceshouldoccurbyhanddeliveryonUpworkoritsregisteredagentforserviceofprocess.

13.UPWORK’SROLE

13.1SERVICECONTRACTS

Youexpresslyacknowledge,agree,andunderstandthat:(a)theSiteismerelyavenuewhereUsersmayactasClientsand/orFreelancers;(b)UpworkisnotapartytoanyServiceContractsbetweenClientsandFreelancers;(c)youarenotanemployeeofUpwork,andUpworkdoesnot,inanyway,supervise,direct,orcontroltheFreelancerorFreelancerServices;(d)UpworkwillnothaveanyliabilityorobligationsunderorrelatedtoServiceContractsforanyactsoromissionsbyyouorotherUsers;(e)UpworkhasnocontroloverFreelancersortheFreelancerServicesofferedorrenderedbyFreelancers;and(f)Upworkmakesnorepresentationsastothereliability,capability,orqualificationsofanyFreelancerorthequality,security,orlegalityofanyFreelancerServices,andUpworkdisclaimsanyandallliabilityrelatingthereto.

14.LICENSESANDTHIRD-PARTYCONTENT

14.1SITELICENSEANDINTELLECTUALPROPERTYRIGHTS

SubjecttoandconditionedoncompliancewiththeTermsofService,Upworkgrantsyoualimitedlicensetoaccessand,ifyouhavecreatedanAccount,tousetheSiteforthepurposeofusingtheSiteServices.Youmustnotaccess(orattempttoaccess)theSiteorSiteServicesbyanymeansotherthantheinterfaceprovided,andyouwillnotuseinformationfromtheSiteorSiteServicesforanypurposesotherthanthepurposesforwhichitwasmadeavailable.YouagreenottousetheSiteorSiteServicesforofferinganygoodsorservicesotherthanFreelancerServicesaspermittedbythisAgreement.Youmustnotsell,reproduce,distribute,modify,display,publiclyperform,preparederivativeworksbasedon,repost,orotherwiseuseanycontentoftheSiteorSiteServicesinanywayforanypublicorcommercialpurposewithoutUpwork’spriorwrittenconsent.YoumustnotuseanycontentoftheSiteorSiteServicesonanyotherwebsiteorinanetworkedcomputerenvironmentforanypurposeexceptyourownviewingwithoutUpwork’spriorwrittenconsent.YoumustnotframeorlinktotheSiteorSiteServicesexceptaspermittedinwritingbyUpwork.Youmustnotattempttoreverseengineer,modify,adapt,translate,preparederivativeworksfrom,decompile,attempttointerferewiththeoperationof,orotherwiseattempttoderivesourcecodefromanypartoftheSiteorSiteServicesunlessexpresslypermittedbyapplicablelaw.YouwillnotaccessSiteServicesinordertobuildasimilarserviceorapplication,orpublishanyperformance,oranybenchmarktestoranalysisrelatingtotheSiteServices.Upworkandourlicensorsretainallright,title,andinterestinandtoallIntellectualPropertyRightsrelatedinandtotheSiteandtheSiteServices.TheUpworklogosandnamesaretrademarksofUpworkandmayberegisteredincertainjurisdictions.Allotherproductnames,companynames,marks,logos,andsymbolsontheSiteorSiteServicesmaybethetrademarksoftheirrespectiveowners.ExceptasexpresslystatedinthisAgreement,nothingintheTermsofServiceconfersanylicenseunderanyofUpwork’soranythirdparty’sIntellectualPropertyRights,whetherbyestoppel,implication,orotherwise.

14.2USERCONTENTLICENSE

WhenyoupostUserContentontheSiteorthroughtheSiteServicesorprovideUpworkwithUserContent,yourepresentandwarrantthatyouhavetheright,power,andauthoritytopostthatUserContentandgrantthelicensesspecifiedbelow.YoufurtherrepresentandwarrantthatbypostingorprovidingsuchUserContentyouwillnotviolatethird-partyrightsofanykind,including,withoutlimitation,anyIntellectualPropertyRights,rightsofpublicity,andprivacyrights.TotheextentyourUserContentmaybecopyrightable,yourepresent,warrant,andcovenantthatyouaretheownerofallthecopyrightrightstosuchUserContentandthatUpworkmayexercisetherightstoyourUserContentgrantedundertheTermsofServicewithoutanyliabilityorobligationforanypayment.

YouretainallownershiprightsinanyUserContentyoupostonUpwork.Totheextentpermittedbyapplicablelaw,youalsogranttoUpworkandoursuccessorsandAffiliatesaroyalty-free,sub-licensable,transferable,perpetual,irrevocable,non-exclusive,worldwidelicensetouse,reproduce,modify,publish,listinformationregarding,edit,translate,distribute,publiclyperform,publiclydisplay,andmakederivativeworksofallsuchUserContentandyourname,voice,and/orlikenessascontainedinyourUserContent,inwholeorinpart,andinanyform,media,ortechnology,whethernowknownorhereafterdeveloped,foruseinconnectionwiththeSiteandUpwork’s(andoursuccessors’andAffiliates’)business,including,withoutlimitation,forpromotingandredistributingpartoralloftheSite(andderivativeworksthereof)inanymediaformatsandthroughanymediachannels.YoualsoherebygranteachUseranon-exclusivelicensetoaccessyourUserContentthroughtheSiteandtouse,reproduce,distribute,display,andperformsuchUserContenttotheextentpermittedthroughthenormalfunctionalityoftheSiteandsubjecttoallapplicableconfidentialityandotherprovisionsofthisAgreement,ourPrivacyPolicy,andapplicablelaw.

Notwithstandingtheforegoingparagraph,UpworkwillonlyuseordiscloseUserContentyouposttoanynon-publicareaoftheSitetotheextentnecessarytoprovideSiteServicestoyouasfurtherdescribedinourPrivacyPolicy.

ThelicensestoUserContentgrantedbyyouinthisAgreementwillterminatewithinacommerciallyreasonabletimeafteryouremoveordeleteyourUserContentfromtheSite,exceptthatyougrantUpworkandoursuccessorsandAffiliatestheirrevocableandperpetuallicensetoretainanduse,butnotpubliclydisplayordistribute,serverorarchivalcopiesofallUserContentthatyouhaveremovedordeletedtotheextentpermittedbyapplicablelaw.

YoumaysubmitcommentsorideasabouttheSiteandSiteServices,includingwithoutlimitationabouthowtoimprovetheSiteorSiteServices(collectively,“Ideas”).BysubmittinganyIdeas,youagreethat:(a)yourdisclosureisvoluntary,gratuitous,unsolicited,andwithoutrestrictionandwillnotplaceUpworkunderanyfiduciaryorotherobligation,(b)yourIdeasdonotcontaintheconfidentialorproprietaryinformationofthirdparties,and(c)wearefreetousetheIdeaswithoutanyadditionalcompensationtoyouandtodisclosetheIdeasonanon-confidentialbasisorotherwisetoanyone.Youfurtheracknowledgeandagreethat,byacceptanceofyoursubmission,UpworkdoesnotwaiveanyrightstousesimilarorrelatedideasknownordevelopedbyUpworkorobtainedfromsourcesotherthanyou.

14.3UNAUTHORIZEDACCESSANDUSE;SITEINTERFERENCE;MALICIOUSSOFTWARE

TheSitecontainsrobotexclusionheaders.Youagreethatyouwillnotuseanyrobot,spider,scraper,orotherautomatedmeanstoaccesstheSiteforanypurposewithoutourexpresswrittenpermission.YouwillnotaccesstheaudiovisualcontentavailableontheSiteforanypurposeorinanymannerotherthanstreaming.Youagreethatyouwillnot:(a)takeanyactionthatimposesorwebelievemayimpose(inoursolediscretion)anunreasonableordisproportionatelylargeloadontheSite’sinfrastructure;(b)copy,reproduce,modify,createderivativeworksfrom,distribute,orpubliclydisplayanycontent(otherthancontentyouhavesubmittedtotheSite)fromtheSite,anysoftwarecodethatispartoftheSite,oranyservicesthatareofferedontheSitewithoutthepriorexpresswrittenpermissionofUpworkandtheappropriatethirdparty,asapplicable;(c)interfereorattempttointerferewiththeproperoperationoftheSiteoranyactivitiesconductedontheSite;(d)bypassanymeasureswemayusetopreventorrestrictaccesstotheSiteoranysubpartsoftheSite,including,withoutlimitation,featuresthatpreventorrestrictuseorcopyingofanycontentorenforcelimitationsonuseoftheSiteorthecontenttherein;(e)transmitspam,chainletters,orotherunsolicitedcommunications;(f)attempttointerferewithorcompromisethesystemintegrityorsecurityordecipheranytransmissionstoorfromtheserversrunningtheSite;(g)collectorharvestanypersonallyidentifiableinformation,includingAccountnames,fromtheSite;(h)accessanycontentontheSitethroughanytechnologyormeansotherthanthoseprovidedorauthorizedbytheSite;or(i)directlyorindirectly,advertiseorpromoteanotherwebsite,product,orserviceorsolicitotherUsersforotherwebsites,products,orservices.

Additionally,youagreethatyouwillnotpostorintroduceanyinvaliddata,virus,worm,orotherharmfulormalicioussoftwarecode,

agent,hiddenprocedure,routine,ormechanismthroughortotheSiteortheSitesoftwarethatisdesignedtocausetoceasefunctioning,disrupt,disable,harm,orotherwiseimpairinanymanner,includingaestheticdisruptionsordistortions,theoperationof(ortoallowyouoranyotherpersontoaccessordamageorcorruptdata,storagemedia,programs,equipment,orcommunicationsorotherwiseinterferewithoperationsoforon)theSiteoranyothersoftware,firmware,hardware,computersystem,ornetworkofUpworkoranythirdparty

14.4THIRD-PARTYVERIFICATION

TheSitemakesavailablevariousservicesprovidedbythirdpartiestoverifyaUser’scredentialsandprovideotherinformation.AnyinformationorcontentexpressedormadeavailablebythesethirdpartiesoranyotherUsersisthatoftherespectiveauthor(s)ordistributor(s)andnotofUpwork.Upworkneitherendorsesnorisresponsiblefortheaccuracyorreliabilityofanyopinion,advice,information,orstatementmadeontheSitebyanyoneotherthanUpwork’sauthorizedemployeesactingintheirofficialcapacities.

14.5LINKSANDAPPLICATIONS

TheSitemaycontainlinkstothird-partywebsites.TheSitemayalsocontainapplicationsthatallowyoutoaccessthird-partywebsitesviatheSite.Suchthird-partywebsitesareownedandoperatedbythethirdpartiesand/ortheirlicensors.Youraccessanduseofthird-partywebsites,includingonlinecommunicationservices,suchaschat,email,andcallswillbegovernedbythetermsandpoliciesoftheapplicablethird-partywebsites.YouacknowledgeandagreethatUpworkisnotresponsibleorliablefor:(a)theavailabilityoraccuracyofthird-partywebsites;or(b)thecontent,advertising,orproductsonoravailablefromthird-partywebsites.Youareresponsiblefordecidingifyouwanttoaccessthird-partywebsitesbyclickingonalinkorinstallinganapplication.TheinclusionofanylinkorapplicationontheSitedoesnotimplythatweendorsethelinkedsiteorapplication.Youusethelinksandthird-partywebsitesatyourownriskandagreethatyouruseofanapplicationorthird-partywebsiteviatheSiteisonan“asis”and“asavailable”basiswithoutanywarrantyforanypurpose.

14.6MOBILEANDOTHERDEVICES

Whenusingourmobileapplications,pleasebeawarethatyourcarrier’snormalratesandfees,suchastextmessaginganddatacharges,willstillapply.OurmobileapplicationsmaynotcontainthesamefunctionalityavailableontheSite.

14.7SITEUPDATES

WemayfromtimetotimeinoursolediscretiondevelopandprovideSiteServicesupdates,whichmayincludeupgrades,bugfixes,patches,andothererrorcorrectionsand/ornewfeatures(collectively,includingrelateddocumentation,“Updates”).Updatesmayalsomodifyordeleteintheirentiretycertainfeaturesandfunctionality.YouagreethatwedonothaveanyobligationtoprovideanyUpdatesortocontinuetoprovideorenableanyparticularfeaturesorfunctionality.YouwillpromptlydownloadandinstallallUpdatesandacknowledgeandagreethatSiteServicesorportionsthereofmaynotworkproperlyshouldyoufailtodoso.YoufurtheragreethatallUpdateswillbesubjecttothetermsoftheTermsofService,unlessotherwiseprovidedintermsassociatedwithsuchUpdate.Upworkreservestheright,atanytime,tomodify,suspend,ordiscontinueSiteServicesoranypartthereofwithoutnotice.YouagreeUpworkwillnotbeliabletoyouoranythirdpartyforanymodification,suspension,ordiscontinuanceofSiteServicesoranypartthereof.

15.CONFIDENTIALINFORMATION

15.1CONFIDENTIALITY

TotheextentaClientorFreelancerprovidesConfidentialInformationtotheother,therecipientwillprotectthesecrecyofthediscloser’sConfidentialInformationwiththesamedegreeofcareasitusestoprotectitsownConfidentialInformation,butinnoeventwithlessthanduecare,andwill:(a)notdiscloseorpermitotherstodiscloseanother’sConfidentialInformationtoanyonewithoutfirstobtainingtheexpresswrittenconsentoftheowneroftheConfidentialInformation;(b)notuseorpermittheuseofanother’sConfidentialInformation,exceptasnecessaryfortheperformanceofFreelancerServices(including,withoutlimitation,thestorageortransmissionofConfidentialInformationonorthroughtheSiteforusebyFreelancer);and(c)limitaccesstoanother’sConfidentialInformationtoitspersonnelwhoneedtoknowsuchinformationfortheperformanceofFreelancerServices.AdisclosureofinformationwillbeimmunefromprosecutionorcivilactionundertheDefendTradeSecretsAct,18U.S.C.section1832,ifit:(A)ismade(i)inconfidencetoaFederal,State,orlocalgovernmentofficial,eitherdirectlyorindirectly,ortoanattorney;and(ii)solelyforthepurposeofreportingorinvestigatingasuspectedviolationoflaw;or(B)ismadeinacomplaintorotherdocumentfiledinalawsuitorotherproceeding,ifsuchfilingismadeunderseal.

15.2RETURN

IfandwhenConfidentialInformationisnolongerneededfortheperformanceoftheFreelancerServicesforaServicesContractoratClient’sorFreelancer’swrittenrequest(whichmaybemadeatanytimeatClient’sorFreelancer’ssolediscretion),thepartythatreceivedConfidentialInformation,will,atitsexpense,promptlydestroyorreturnthedisclosingparty’sConfidentialInformationandanycopiesthereofcontainedinoronitspremises,systems,oranyotherequipmentotherwiseunderitscontrol.ThepartythatreceivedConfidentialInformationagreestoprovidewrittencertificationtothepartydisclosingtheConfidentialInformationofcompliancewiththissubsectionwithintendaysafterthereceiptofdisclosingparty’swrittenrequestforsuchcertification.

15.3PUBLICATION

WithoutlimitingSection15.1(Confidentiality),Client,Freelancer,andUpworkwillnotpublish,orcausetobepublished,anyotherparty’sConfidentialInformationorWorkProduct,exceptasmaybenecessaryforperformanceofFreelancerServicesforaServicesContract.

16.WARRANTYDISCLAIMERYOUAGREENOTTORELYONTHESITE,THESITESERVICES,ANYINFORMATIONONTHESITEORTHECONTINUATIONOFTHESITE.THESITEANDTHESITESERVICESAREPROVIDED“ASIS”ANDONAN“ASAVAILABLE”BASIS.UPWORKMAKESNOEXPRESSREPRESENTATIONSORWARRANTIESWITHREGARDTOTHESITE,THESITESERVICES,WORKPRODUCT,ORANYACTIVITIESORITEMSRELATEDTOTHISAGREEMENTORTHEOTHETERMSOFSERVICE.TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAW,UPWORKDISCLAIMSALLEXPRESSANDIMPLIEDCONDITIONS,REPRESENTATIONS,ANDWARRANTIESINCLUDING,BUTNOTLIMITEDTO,THEWARRANTIESOFMERCHANTABILITY,ACCURACY,FITNESSFORAPARTICULARPURPOSE,TITLE,ANDNON-INFRINGEMENT.SOMEJURISDICTIONSMAYNOTALLOWFORALLOFTHEFOREGOINGLIMITATIONSONWARRANTIES,SOTOTHATEXTENT,SOMEORALLOFTHEABOVELIMITATIONSMAYNOTAPPLYTOYOU.SECTION20(TERMANDTERMINATION)STATESUSER’SSOLEANDEXCLUSIVEREMEDYAGAINSTUPWORKWITHRESPECTTOANYDEFECTS,NON-CONFORMANCES,ORDISSATISFACTION.

17.LIMITATIONOFLIABILITYUpworkisnotliable,andyouagreenottoholdusresponsible,foranydamagesorlossesarisingoutoforinconnectionwiththeTermsofService,including,butnotlimitedto:

youruseoforyourinabilitytouseourSiteorSiteServices;

delaysordisruptionsinourSiteorSiteServices;

virusesorothermalicioussoftwareobtainedbyaccessing,orlinkingto,ourSiteorSiteServices;

glitches,bugs,errors,orinaccuraciesofanykindinourSiteorSiteServices;

damagetoyourhardwaredevicefromtheuseoftheSiteorSiteServices;

thecontent,actions,orinactionsofthirdparties’useoftheSiteorSiteServices;

asuspensionorotheractiontakenwithrespecttoyouraccount;

yourrelianceonthequality,accuracy,orreliabilityofjobpostings,Profiles,ratings,recommendations,andfeedback(includingtheircontent,order,anddisplay),ormetricsfoundon,usedon,ormadeavailablethroughtheSite;and

yourneedtomodifypractices,content,orbehaviororyourlossoforinabilitytodobusiness,asaresultofchangestotheTermsofService.

ADDITIONALLY,INNOEVENTWILLUPWORK,OURAFFILIATES,OURLICENSORS,OROURTHIRD-PARTYSERVICEPROVIDERSBELIABLEFORANYSPECIAL,CONSEQUENTIAL,INCIDENTAL,PUNITIVE,EXEMPLARY,ORINDIRECTCOSTSORDAMAGES,INCLUDING,BUTNOTLIMITEDTO,LITIGATIONCOSTS,INSTALLATIONANDREMOVALCOSTS,ORLOSSOFDATA,PRODUCTION,PROFIT,ORBUSINESSOPPORTUNITIES.THELIABILITYOFUPWORK,OURAFFILIATES,OURLICENSORS,ANDOURTHIRD-PARTYSERVICEPROVIDERSTOANYUSERFORANYCLAIMARISINGOUTOFORINCONNECTIONWITHTHISAGREEMENTORTHEOTHERTERMSOFSERVICEWILLNOTEXCEEDTHELESSEROF:(A)$2,500;OR(B)ANYFEESRETAINEDBYUPWORKWITHRESPECTTOSERVICECONTRACTSONWHICHUSERWASINVOLVEDASCLIENTORFREELANCERDURINGTHESIX-MONTHPERIODPRECEDINGTHEDATEOFTHECLAIM.THESELIMITATIONSWILLAPPLYTOANYLIABILITY,ARISINGFROMANYCAUSEOFACTIONWHATSOEVERARISINGOUTOFORINCONNECTIONWITHTHISAGREEMENTORTHEOTHERTERMSOFSERVICE,WHETHERINCONTRACT,TORT(INCLUDINGNEGLIGENCE),STRICTLIABILITY,OROTHERWISE,EVENIFADVISEDOFTHEPOSSIBILITYOFSUCHCOSTSORDAMAGESANDEVENIFTHELIMITEDREMEDIESPROVIDEDHEREINFAILOFTHEIRESSENTIALPURPOSE.SOMESTATESANDJURISDICTIONSDONOTALLOWFORALLOFTHEFOREGOINGEXCLUSIONSANDLIMITATIONS,SOTOTHATEXTENT,SOMEORALLOFTHESELIMITATIONSANDEXCLUSIONSMAYNOTAPPLYTOYOU.

18.RELEASEInadditiontotherecognitionthatUpworkisnotapartytoanycontractbetweenUsers,youherebyreleaseUpwork,ourAffiliates,andourrespectiveofficers,directors,agents,subsidiaries,jointventures,andemployeesfromclaims,demands,anddamages(actualandconsequential)ofeverykindandnature,knownandunknown,arisingoutoforinanywayconnectedwithanydisputeyouhavewithanotherUser,whetheritbeatlaworinequity.Thisreleaseincludes,forexampleandwithoutlimitation,anydisputesregardingtheperformance,functions,andqualityoftheFreelancerServicesprovidedtoClientbyaFreelancerandrequestsforrefundsbasedupondisputes.ProceduresregardingthehandlingofcertaindisputesbetweenUsersarediscussedinsubsection8.4(DisputeResolution).

TOTHEEXTENTAPPLICABLE,YOUHEREBYWAIVETHEPROTECTIONSOFCALIFORNIACIVILCODE§1542(ANDANYANALOGOUSLAWINANYOTHERAPPLICABLEJURISDICTION)WHICHSAYS:“AGENERALRELEASEDOESNOTEXTENDTOCLAIMSWHICHTHECREDITORDOESNOTKNOWORSUSPECTTOEXISTINHISORHERFAVORATTHETIMEOFEXECUTINGTHERELEASE,WHICHIFKNOWNBYHIMORHERMUSTHAVEMATERIALLYAFFECTEDHISORHERSETTLEMENTWITHTHEDEBTOR.”

ThisreleasewillnotapplytoaclaimthatUpworkfailedtomeetourobligationsundertheTermsofService.

19.INDEMNIFICATIONYouwillindemnify,defend,andholdharmlessUpwork,ourAffiliates,andourrespectivedirectors,officers,employees,representatives,andagents(eachan“IndemnifiedParty”)fromanyandallclaims,damages,liabilities,costs,losses,andexpenses(including,butnotlimitedto,reasonableattorneys’feesandallrelatedcostsandexpenses)arisingfromorrelatingtoanyclaim,suit,proceeding,demand,oractionbroughtbyyouorathirdpartyorotherUseragainstanIndemnifiedPartyrelatingto:(a)useoftheSiteandtheSite

Servicesbyyouoryouragents,includinganypaymentobligationsincurredthroughuseoftheSiteServices;(b)anyServiceContractenteredintobyyouoryouragents,including,butnotlimitedto,theclassificationofaFreelancerasanindependentcontractor;theclassificationofUpworkasanemployerorjointemployerofFreelancer;anyemployment-relatedclaims,suchasthoserelatingtoemploymenttermination,employmentdiscrimination,harassment,orretaliation;andanyclaimsforunpaidwagesorothercompensation,overtimepay,sickleave,holidayorvacationpay,retirementbenefits,worker’scompensationbenefits,unemploymentbenefits,oranyotheremployeebenefits;(c)failuretocomplywiththeTermsofServicebyyouoryouragents;(d)failuretocomplywithapplicablelawbyyouoryouragents;(e)negligence,willfulmisconduct,orfraudbyyouoryouragents;and(f)defamation,libel,violationofprivacyrights,unfaircompetition,orinfringementofIntellectualPropertyRightsorallegationsthereoftotheextentcausedbyyouoryouragents.

20.AGREEMENTTERMANDTERMINATIONTheTermsofServiceasamendedfromtimetotime,willbecomeeffectiveonthelateroftheEffectiveDateoryourfirstvisittotheSiteandwillremainineffectforthedurationofyouruseoftheSiteorSiteServices.UnlessbothyouandUpworkexpresslyagreeotherwiseinwriting,eitherofusmayterminatethisAgreementinoursolediscretion,atanytime,withoutexplanation,uponwrittennoticetotheother,whichwillresultintheterminationoftheotherTermsofServiceaswell,exceptasotherwiseprovidedherein.Youmayprovidewrittennoticetolegalnotices@upwork.com.IfyouareusingUpworkPayroll,youmustlegallyterminateyourrelationshipwithClientorFreelancer,asapplicable,beforeterminatingthisAgreement.IntheeventyouproperlyterminatethisAgreement,yourrighttousetheSiteisautomaticallyrevoked,andyourAccountwillbeclosed;however,(a)ifyouhaveanyopenEngagementswhenyouterminatethisAgreement,youwillcontinuetobeboundbythisAgreementandtheotherTermsofServiceuntilallsuchEngagementshaveclosedontheSite;(b)UpworkwillcontinuetoperformthoseSiteServicesnecessarytocompleteanyopenEngagementorrelatedtransactionbetweenyouandanotherUser;and(c)youwillcontinuetobeobligatedtopayanyamountsaccruedbutunpaidasofthedateofterminationorasofthecompletionofanyopenEngagements,whicheverislater,toUpworkforanySiteServicesandtoanyFreelancersforanyFreelancerServices.WithoutlimitinganyotherprovisionsoftheTermsofService,theterminationofthisAgreementforanyreasonwillnotreleaseyou,anyUserwithwhomyouhaveenteredintoaServiceContract,orUpworkfromanyobligationsincurredpriortoterminationofthisAgreementorthatthereaftermayaccrueinrespectofanyactoromissionpriortosuchtermination.ThoseportionsoftheTermsofServicenecessarytoimplementtheforegoingsurviveterminationofthisAgreementforanyreason.

WithoutlimitingUpwork’sotherrightsorremedies,wemaytemporarilysuspend,indefinitelysuspend,orpermanentlyrevokeyouraccesstotheSiteandrefusetoprovideanyorallSiteServicestoyouif:(i)youbreachtheletterorspiritofanytermsandconditionsofthisAgreementorotherpartsoftheTermsofService;(ii)wesuspectorbecomeawarethatyouhaveprovidedfalseormisleadinginformationtous;or(iii)webelieve,inoursolediscretion,thatyouractionsmaycauselegalliabilityforyou,ourUsers,orUpworkorourAffiliates;maybecontrarytotheinterestsoftheSiteortheUsercommunity;ormayinvolveillicitactivity.IfyourAccountissuspendedorclosed,youmaynotusetheSiteunderthesameAccountoradifferentAccountorreregisterunderanewAccountwithoutUpwork’spriorwrittenconsent.IfyouattempttousetheSiteunderadifferentAccount,wereservetherighttoreclaimavailablefundsinthatAccountand/oruseanavailablePaymentMethodtopayforanyamountsowedbyyoutotheextentpermittedbyapplicablelaw.

WithoutlimitingUpwork’sotherrightsorremedies,ifyouengageinactionsoractivitiesthatcircumventtheSiteorotherwisereducefeesowedUpworkorourAffiliatesundertheTermsofService,youmustpayUpwork,andyouauthorizeUpworkoritsAffiliatetochargeyou,forallfeesowedtoUpworkandourAffiliatesandreimburseUpworkfortheOpt-OutFee,ifapplicable,alllossesandcosts(includinganyandalltimeofUpwork’semployees)andreasonableexpenses(includingattorneys’fees)relatedtoinvestigatingsuchbreachandcollectingsuchfees.Inaddition,violationsoftheTermsofServicemaybeprosecutedtothefullestextentofthelawandmayresultinadditionalpenaltiesandsanctions.

IfyourAccountisclosedforanyreason,youwillnolongerhaveaccesstodata,messages,files,andothermaterialyoukeepontheSite.Ifpracticableorrequiredbylaw,Upworkwillretainthisinformationalongwithallyourpreviouspostsandproposalsforaperiodofuptofiveyearsfromthedateofclosure.However,youunderstandthatanyclosureofyourAccountmayinvolvedeletionofanycontentstoredinyourAccountforwhichUpworkwillhavenoliabilitywhatsoever.

20.1ENFORCEMENTOFAGREEMENT

Upworkhastheright,butnottheobligation,tosuspendorrevokeyouraccesstotheSiteandSiteServicesifwebelievethatyouhaveviolatedoractedinconsistentlywiththeletterorspiritofthisAgreementortheTermsofServiceorviolatedourrightsorthoseofanotherparty.WithoutlimitingUpwork’sotherrightsorremedies,wemaysuspendorcloseyourAccount,useself-helpinconnectionwithourrightstoreclaimfunds,andrefusetoprovideanyfurtheraccesstotheSiteortheServicestoyouif(a)youbreachanytermsandconditionsofthisAgreementorotherTermsofService;(b)weareunabletoverifyorauthenticateanyinformationyouprovidetous;or(c)webelievethatyouractionsmaycauselegalliabilityforyou,otherUsers,orUpwork.

20.2CONSEQUENCESOFAGREEMENTTERMINATION

TerminationofthisAgreementand/orclosingofyourAccountwillnotrelieveClientoftherequirementtopayforFreelancerServicesperformedpriortotheEffectiveDateoftheterminationorthereafterforanyServiceContractsexecutedbeforeterminationofthisAgreement,whichfeesandexpenses,togetherwithanyapplicabletaxes,ClientherebyauthorizesUpworktochargetoitsPaymentMethodpursuanttoSection6(PaymentTerms).SubjecttotheapplicableDisputeResolutionProcedures,UpworkwillpayFreelancer,inaccordancewiththeprovisionsofSection6(PaymentTerms)foralltimerecordedintheTimeLogsincurredpriortotheEffectiveDateoftheterminationorthereafterforanyServiceContractsexecutedbeforeterminationofthisAgreement.

Exceptasotherwiserequiredbyapplicablelaw,wewillnotifyyouifwecloseyourAccount,unlesswebelieve,inoursolejudgment,thatgivingnoticemaycausedamage.Youacknowledgeandagreethatthevalue,reputation,andgoodwilloftheSitedependontransparencyofUser’sAccountstatustoallUsers,includingbothyourselfandotherUserswhohaveenteredintoServiceContractswithyou.Youthereforeagreeasfollows:IFUPWORKDECIDESTOSUSPENDORCLOSEYOURACCOUNT,UPWORKHASTHERIGHTBUTNOTTHEOBLIGATIONTO:(A)NOTIFYOTHERUSERSTHATHAVEENTEREDINTOSERVICECONTRACTSWITHYOUTOINFORMTHEMOFYOURSUSPENDEDORCLOSEDACCOUNTSTATUS,AND(B)PROVIDETHOSEUSERSWITHASUMMARYOFTHEREASONSFORYOURACCOUNTSUSPENSIONORCLOSURE.

20.3SURVIVAL

AfterthisAgreementterminates,thetermsofthisAgreementandtheotherTermsofServicethatexpresslyorbytheirnaturecontemplateperformanceaftertheAgreementterminatesorexpireswillsurviveandcontinueinfullforceandeffect.Forexample,theprovisionsprotectingConfidentialInformation,requiringarbitration,permittingaudits,protectingintellectualproperty,requiringnon-circumvention,indemnification,paymentoffees,reimbursementandsettingforthlimitationsofliabilityeach,bytheirnature,contemplateperformanceorobservanceafterthisAgreementterminates.

21.CANCELLATIONS,REFUNDS,ANDDISPUTES

21.1DISPUTEPROCESSANDSCOPE

FordisputesarisingbetweenClientsandFreelancers,youagreetoabidebythedisputeprocessthatisexplainedintheEscrowInstructionsthatapplytoyourparticularServiceContract.

IfadisputearisesbetweenyouandUpworkorourAffiliates,ourgoalistoresolvethedisputequicklyandcost-effectively.Accordingly,you,Upwork,andourAffiliatesagreetoresolveanyclaim,dispute,orcontroversythatarisesoutoforrelatestothisAgreement,theotherTermsofService,yourrelationshipwithUpwork(includinganyclaimedemploymentwithUpworkoroneofitsAffiliatesorsuccessors),theterminationofyourrelationshipwithUpwork,ortheSiteServices(each,a“Claim”)inaccordancewiththisSection.Fortheavoidanceofdoubt,Claimsinclude,butarenotlimitedto,allclaims,disputes,orcontroversiesarisingoutoforrelatingtotheTermsofService,anyServiceContract,escrowpaymentsoragreements,anypaymentsormoniesyouclaimareduetoyoufromUpworkoritsAffiliatesorsuccessors,tradesecrets,unfaircompetition,falseadvertising,consumerprotection,privacy,compensation,classification,minimumwage,seating,expensereimbursement,overtime,breaksandrestperiods,termination,discriminationorharassmentandclaimsarisingundertheUniformTradeSecretsActasenactedinanystate,CivilRightsActof1964,AmericansWith

DisabilitiesAct,AgeDiscriminationinEmploymentAct,FamilyMedicalLeaveAct,FairLaborStandardsAct,EmployeeRetirementIncomeSecurityAct(exceptforclaimsforemployeebenefitsunderanybenefitplansponsoredbytheCompanyand(a)coveredbytheEmployeeRetirementIncomeSecurityActof1974or(b)fundedbyinsurance),AffordableCareAct,GeneticInformationNon-DiscriminationAct,statestatutesorregulationsaddressingthesameorsimilarsubjectmatters,andallotherfederalorstatelegalclaimsarisingoutoforrelatingtoyourrelationshipwithUpworkortheterminationofthatrelationship.OnlywithrespecttotheArbitrationProvision,Claimsdonotincludedisputesthatmaynotbesubjecttoapre-disputearbitrationagreementasprovidedbytheDodd-FrankWallStreetReformandConsumerProtectionAct(PublicLaw111-203)andareexcludedfromthecoverageoftheArbitrationProvision.

YouagreethatanyClaimmustberesolvedasdescribedinthesubsectionsbelowtitled“InformalDisputeResolution”and“MandatoryBindingArbitrationandClassAction/JuryTrialWaiver.”

21.2CHOICEOFLAW

ThisAgreement,theotherTermsofService,andanyClaimwillbegovernedbyandconstruedinaccordancewiththelawsoftheStateofDelaware,withoutregardtoitsconflictoflawprovisionsandexcludingtheUnitedNationsConventiononContractsfortheInternationalSaleofGoods(CISG);provided,however,thatanyClaimsmadebyanyFreelancerlocatedwithintheUnitedStateswillbegovernedbythelawofthestateinwhichsuchFreelancerresides.

21.3INFORMALDISPUTERESOLUTION

BeforeservingademandforarbitrationofaClaim,youagreetofirstnotifyUpworkoftheClaimatAttn:Legal,441LogueAve.,MountainView,CA94043orbyemailtolegalnotices@upwork.com,andUpworkagreestoprovidetoyouanoticeatyouremailaddressonfile(ineachcase,a“Notice”)andseekinformalresolutionoftheClaim.AnyNoticefromyoumustincludeyourname,pertinentaccountinformation,abriefdescriptionoftheClaim,andyourcontactinformation,sothatwemayevaluatetheClaimandattempttoinformallyresolvetheClaim.AnyNoticefromUpworkmustincludepertinentaccountinformation,abriefdescriptionoftheClaim,andUpwork’scontactinformation,sothatyoumayevaluatetheClaimandattempttoinformallyresolvetheClaim.BothyouandUpworkwillhave60daysfromthedateofthereceiptoftheNoticetoinformallyresolvetheotherparty’sClaim,which,ifsuccessful,willavoidtheneedforfurtheraction.

21.4MANDATORYBINDINGARBITRATIONANDCLASSACTION/JURYTRIALWAIVER(DOESNOTAPPLYTOUSERSLOCATEDOUTSIDETHEUNITEDSTATESANDITSTERRITORIES)

ThisMandatoryBindingArbitrationandClassAction/JuryTrialWaiverprovision(“ArbitrationProvision”)appliestoallUsersexceptUserslocatedoutsideoftheUnitedStatesanditsterritories.

IntheunlikelyeventthepartiesareunabletoresolveaClaimwithin60daysofthereceiptoftheapplicableNotice,you,Upwork,andourAffiliatesagreetoresolvetheClaimbybindingarbitrationbeforeanarbitratorfromJAMS.JAMSmaybecontactedatwww.jamsadr.com.

A.SCOPEOFARBITRATIONAGREEMENTANDCONDUCTOFARBITRATION

ArbitrationasprovidedinthisMandatoryBindingArbitrationandClassAction/JuryTrialWaiverprovision(“ArbitrationProvision”)isgovernedbytheUnitedStatesFederalArbitrationAct(9U.S.C.§§1etseq.).ThisArbitrationProvisionappliestoanyClaimthepartiesmayhaveandsurvivesafteryourrelationshipwithUpworkends.ThisArbitrationProvisionisintendedtoapplytotheresolutionofdisputesthatotherwisewouldberesolvedinacourtoflaworbeforeaforumotherthanarbitration.IfforanyreasonJAMSwillnot

administerthearbitration,eitherpartymayapplytoacourtofcompetentjurisdictionwithauthorityoverthelocationwherethearbitrationwillbeconductedforappointmentofaneutralarbitrator.

Exceptasotherwiseprovidedherein,arbitrationwillbeconductedinSantaClaraCounty,CaliforniainaccordancewiththeJAMSComprehensiveArbitrationRulesandProceduresundertheOptionalExpeditedArbitrationProceduresthenineffectforJAMS.Notwithstandingtheforegoing,anyClaimsbyFreelancersthatallegeemploymentorworkerclassificationclaimswillbeconductedwithin25milesofwheretheFreelancerislocatedinaccordancewiththeJAMSEmploymentArbitrationRulesandProceduresthenineffect.TheJAMSarbitrationrulesmaybefoundatwww.jamsadr.comorbysearchingonlinefor“JAMSComprehensiveArbitrationRulesandProcedures”or“JAMSEmploymentArbitrationRules.”Thepartiesagreethatanypartywillhavetherighttoappearatthearbitrationbytelephoneand/orvideoratherthaninperson.

YouandUpworkwillfollowtheapplicableJAMSruleswithrespecttoarbitrationfees.InanyarbitrationundertheJAMSEmploymentArbitrationRulesandProcedures,theFreelancerwillpayJAMSarbitrationfeesonlytotheextentthosefeesarenogreaterthanthefilingorinitialappearancefeesapplicabletocourtactionsinthejurisdictionwherethearbitrationwillbeconducted.Thearbitratormustfollowapplicablelawandmayawardonlythoseremediesthatwouldhaveappliedhadthematterbeenheardincourt.Judgmentmaybeenteredonthearbitrator’sdecisioninanycourthavingjurisdiction.

ThisArbitrationProvisiondoesnotapplytolitigationbetweentheCompanyandyoutowhichyouareapartythatisorwasalreadypendinginastateorfederalcourtbeforetheexpirationofyouropt-outperiod.ThisArbitrationProvisionalsodoesnotapplytoclaimsforworkerscompensation,statedisabilityinsuranceorunemploymentinsurancebenefits.EitheryouorUpworkmayapplytoacourtofcompetentjurisdictionforprovisionalinjunctivereliefinconnectionwithanarbitrablecontroversy,butonlyuponthegroundthattheawardtowhichthatpartymaybeentitledmayberenderedineffectualwithoutsuchrelief;thearbitratorwillrenderthefinaljudgmentinthematter.

RegardlessofanyothertermsofthisArbitrationProvision,aclaimmaybebroughtbyorto,andremediesawardedby,anadministrativeagencyifapplicablelawpermitstheagencytoadjudicate,investigateorprosecutetheclaimnotwithstandingtheexistenceofthisagreementtoarbitrate.SuchadministrativeclaimsincludewithoutlimitationclaimsorchargesbroughtbeforetheU.S.EqualEmploymentOpportunityCommission,theU.S.DepartmentofLabor,ortheNationalLaborRelationsBoard.NothinginthisArbitrationProvisionwillbedeemedtoprecludeorexcuseapartyfrombringinganadministrativeclaimbeforeanyagencyinordertofulfilltheparty’sobligationtoexhaustadministrativeremediesbeforemakingaclaiminarbitration,ifany.

B.INTERPRETATIONANDENFORCEMENTOFTHISARBITRATIONPROVISION

ThisArbitrationProvisionisthefullandcompleteagreementrelatingtotheformalresolutionofClaims.Fortheavoidanceofdoubt,thisArbitrationProvisioncovers,andthearbitratorshallhaveexclusivejurisdictiontodecide,alldisputesarisingoutoforrelatingtotheinterpretation,enforcement,orapplicationofthisArbitrationProvision,includingtheenforceability,revocability,scope,orvalidityoftheArbitrationProvisionoranyportionoftheArbitrationProvision.Allsuchmattersshallbedecidedbyanarbitratorandnotbyacourt.Thepartiesexpresslyagreethatthearbitratorandnotacourtwilldecideanyquestionofwhetherthepartiesagreedtoarbitrate,includingbutnotlimitedtoanyclaimthatallorpartofthisAgreementoranyotherpartoftheTermsofServiceisvoidorvoidable.

IntheeventanyportionofthisArbitrationProvisionisdeemedunenforceable,theremainderofthisArbitrationProvisionwillbeenforceable.IfanyportionoftheClassActionWaiverinsubsectionC,below,ofthisArbitrationProvisionisdeemedtobeunenforceable,youandUpworkagreethatthisArbitrationProvisionwillbeenforcedtothefullestextentpermittedbylaw.

C.CLASSACTIONANDJURYTRIALWAIVER

Thisarbitrationprovisionaffectsyourabilitytoparticipateinclass,collectiveorrepresentativeactions.BothyouandUpworkagreetobringanydisputeinarbitrationonanindividualbasisonly,andnotonaclass,collective,orrepresentativebasisonbehalfofothers.Therewillbenorightorauthorityforanydisputetobebrought,heardorarbitratedasaclass,collective,representativeorprivateattorneygeneralaction,orasamemberinanysuchclass,collective,representativeorprivateattorneygeneralproceeding(“ClassActionWaiver”).TheClassActionWaiverdoesnotpreventyoufrombringingaClaiminarbitrationasaprivateattorneygeneralsolelyonyourownbehalfandnotonbehalfofothers.NotwithstandinganyotherportionofthisArbitrationProvisionortheJAMSRules,thearbitratorwillhaveauthoritytohearanyClaimonaclass,collective,orrepresentativebasisif,onlyif,andonlytotheextentthat,thearbitratordeterminesthatthewaiverofsuchclass,collective,orrepresentativeClaimisunenforceable.YouandUpworkagreethat

youwillnotberetaliatedagainst,disciplinedorthreatenedwithdisciplineasaresultofexercisinganyrightsunderSection7oftheNationalLaborRelationsActbyfilingorparticipatinginaclass,collectiveorrepresentativeactioninanyforum.However,UpworkmaylawfullyseekenforcementofthisarbitrationprovisionandtheClassActionWaiverundertheFederalArbitrationActandseekdismissalofsuchclass,collectiveorrepresentativeactionsorclaims.

D.RIGHTTOOPTOUTOFARBITRATIONANDCLASSACTION/JURYTRIALWAIVER.

Youmayoptoutoftheforegoingarbitrationandclassaction/jurytrialwaiverprovisionofthisAgreementbynotifyingUpworkinwritingwithin30daysofthedateyoufirstregisteredfortheSite.Tooptout,youmustsendawrittennotificationtoUpworkatAttn:Legal,441LogueAve.,MountainView,CA94043thatincludes(a)youraccountusername,(b)yourname,(c)youraddress,(d)yourtelephonenumber,(e)youremailaddress,and(f)aclearstatementindicatingthatyoudonotwishtoresolveclaimsthrougharbitrationanddemonstratingcompliancewiththe30-daytimelimittooptoutoftheabovearbitrationandclassaction/jurytrialwaiverprovisions.Alternativelyorinaddition,youmaysendthiswrittennotificationtolegalnotices@upwork.com.

22.GENERAL

22.1ENTIREAGREEMENT

ThisAgreement,togetherwiththeotherTermsofService,setsforththeentireagreementandunderstandingbetweenyouandUpworkrelatingtothesubjectmatterhereofandthereofandcancelsandsupersedesanypriororcontemporaneousdiscussions,agreements,representations,warranties,andothercommunicationsbetweenyouandus,writtenororal,totheextenttheyrelateinanywaytothesubjectmatterhereofandthereof.ThesectionheadingsintheTermsofServiceareincludedforeaseofreferenceonlyandhavenobindingeffect.EventhoughUpworkdraftedtheTermsofService,yourepresentthatyouhadampletimetoreviewanddecidewhethertoagreetotheTermsofService.IfanambiguityorquestionofintentorinterpretationoftheTermsofServicearises,nopresumptionorburdenofproofwillarisefavoringordisfavoringyouorUpworkbecauseoftheauthorshipofanyprovisionoftheTermsofService.

22.2SIDEAGREEMENTS

Notwithstandingsubsection22.1(EntireAgreement),ClientsandFreelancersmayenterintoanysupplementalorotherwrittenagreementsthattheydeemappropriate(e.g.,confidentialityagreements,inventionassignmentagreements,assignmentofrights,etc.).ThetermsandconditionsoftheTermsofService,however,willgovernandsupersedeanytermorconditioninasideagreementthatpurportstoexpandUpwork’sobligationsorrestrictUpwork’srightsundertheTermsofService.

22.3COMPLIANCE

Userwillnotviolateanyapplicableforeign,federal,state,orlocallawsorthird-partyrightsonorrelatedtotheSite.Withoutlimitingthegeneralityoftheforegoing,Useragreestocomplywithallapplicablelawsandregulations,including,butnotlimitedto,importandexportcontrollawsandthirdparties’IntellectualPropertyRights.

22.4MODIFICATIONS

NomodificationoramendmenttotheTermsofServicewillbebindinguponUpworkunlessinawritteninstrumentsignedbyadulyauthorizedrepresentativeofUpwork.Forthepurposesofthissubsection,awritteninstrumentwillexpresslyexcludeelectroniccommunications,suchasemailandelectronicnotices,butwillincludefacsimiles.ThisSection22.4(Modifications)doesnotapplyto

amendmentstotheTermsofServicepostedbyUpworktotheSitefromtimetotime.

22.5NOWAIVER

Thefailureordelayofeitherpartytoexerciseorenforceanyrightorclaimdoesnotconstituteawaiverofsuchrightorclaimandwillinnowayaffectthatparty’srighttolaterenforceorexerciseit,unlesssuchpartyissuesanexpresswrittenwaiver,signedbyadulyauthorizedrepresentativeofsuchparty.

22.6ASSIGNABILITY

UsermaynotassigntheTermsofService,oranyofitsrightsorobligationshereunder,withoutUpwork’spriorwrittenconsentintheformofawritteninstrumentsignedbyadulyauthorizedrepresentativeofUpwork(and,forthepurposesofthissubsection,awritteninstrumentwillexpresslyexcludeelectroniccommunicationssuchasemailandelectronicnotices,butwillincludefacsimiles).UpworkmayfreelyassignthisAgreementortheotherTermsofServicewithoutUser’sconsent.Anyattemptedassignmentortransferinviolationofthissubsectionwillbenullandvoid.Subjecttotheforegoingrestrictions,theTermsofServicewillinuretothebenefitofthesuccessorsandpermittedassignsoftheparties.

22.7SEVERABILITY

IfandtotheextentanyprovisionofthisAgreementortheotherTermsofServiceisheldillegal,invalid,orunenforceableinwholeorinpartunderapplicablelaw,suchprovisionorsuchportionthereofwillbeineffectiveastothejurisdictioninwhichitisillegal,invalid,orunenforceabletotheextentofitsillegality,invalidity,orunenforceabilityandwillbedeemedmodifiedtotheextentnecessarytoconformtoapplicablelawsoastogivethemaximumeffecttotheintentoftheparties.Theillegality,invalidity,orunenforceabilityofsuchprovisioninthatjurisdictionwillnotinanywayaffectthelegality,validity,orenforceabilityofsuchprovisioninanyotherjurisdictionorofanyotherprovisioninanyjurisdiction.

22.8FORCEMAJEURE

ThepartiestothisAgreementwillnotberesponsibleforthefailuretoperformoranydelayinperformanceofanyobligationhereunderduetolabordisturbances,accidents,fires,floods,telecommunicationsorInternetfailures,strikes,wars,riots,rebellions,blockades,actsofgovernment,governmentalrequirementsandregulationsorrestrictionsimposedbylaworanyothersimilarconditionsbeyondthereasonablecontrolofsuchparty.Thetimeforperformanceofsuchpartywillbeextendedbytheperiodofsuchdelay.Irrespectiveofanyextensionoftime,ifaneventofForceMajeureoccursanditseffectcontinuesforaperiodof60days,eitherthepartymaygivetotheothera30-daynoticeoftermination.If,attheendofthe30dayperiod,theeffectoftheForceMajeurecontinues,theAgreementandtheotherTermsofServicewillterminate,exceptasprovidedinSection20.3.

22.9PREVAILINGLANGUAGEANDLOCATION

TheEnglishlanguageversionoftheTermsofServicewillbecontrollinginallrespectsandwillprevailincaseofanyinconsistencieswithtranslatedversions,ifany.TheSiteiscontrolledandoperatedfromourfacilitiesintheUnitedStates.UpworkmakesnorepresentationsthattheSiteisappropriateoravailableforuseinotherlocations.ThosewhoaccessorusetheSitefromotherjurisdictionsdosoattheirownvolitionandareentirelyresponsibleforcompliancewithallapplicableforeign,UnitedStates,state,andlocallawsandregulations,including,butnotlimitedto,exportandimportregulations,includingtheExportAdministrationRegulationsmaintainedbytheUnitedStatesDepartmentofCommerceandthesanctionsprogramsmaintainedbytheDepartmentoftheTreasuryOfficeofForeignAssetsControl.Youmustnotdirectlyorindirectlysell,export,re-export,transfer,divert,orotherwisedisposeofanysoftwareorservicetoanyenduserwithoutobtaininganyandallrequiredauthorizationsfromtheappropriategovernmentauthorities.YoualsowarrantthatyouarenotprohibitedfromreceivingU.S.originproducts,includingservicesorsoftware.Youmaynotuseor

accesstheSiteifyouare:(a)aresidentofageographicareaembargoedbytheUnitedStates;(b)subjecttoUnitedStateseconomicsanctionsthatprohibityouruseoraccesstotheSite;or(c)aforeignpersonorentityblockedordeniedbytheUnitedStatesgovernment.Unlessotherwiseexplicitlystated,allmaterialsfoundontheSitearesolelydirectedtoindividuals,companies,orotherentitieslocatedintheUnitedStates.

23.DEFINITIONS“Affiliate”meansanyentitythat,directlyorindirectly,throughoneormoreintermediaries,controls,iscontrolledby,orisundercommoncontrolwithUpwork.

“Client”meansanyauthorizedUserutilizingtheSitetoseekand/orobtainFreelancerServicesfromanotherUser.Fromtimetotime,UpworkmayactasaClient,andthetermsandconditionsofthisAgreementapplicabletoClientswillapplytoUpworkwhenUpworkactsinthisway.

“ClientDeliverables”meansrequests,intellectualproperty,andanyotherinformationormaterialsthataFreelancerreceivesfromaClienttoperformFreelancerServices.

“ConfidentialInformation”meansClientDeliverables,FreelancerDeliverables,WorkProduct,andanyotherinformationprovidedto,orcreatedby,aUserforaServiceContractortoperformorassistinperformingFreelancerServices,regardlessofwhetherintangible,electronic,verbal,graphic,visual,orotherform.ConfidentialInformationdoesnotincludematerialorinformationthat:(a)isgenerallyknownbythirdpartiesasaresultofnoactoromissionofFreelancerorClient;(b)subsequenttodisclosurehereunder,waslawfullyreceivedwithoutrestrictionondisclosurefromathirdpartyhavingtherighttodisseminatetheinformation;(c)wasalreadyknownbyUserpriortoreceivingitfromtheotherpartyandwasnotreceivedfromathirdpartyinbreachofthatthirdparty’sobligationsofconfidentiality;or(d)wasindependentlydevelopedbyUserwithoutuseofanotherperson’sConfidentialInformation.

“Engagement”meansanengagementforFreelancerServicesthataFreelancerprovidestoaClientunderaServiceContractontheSite.

“EscrowAccount”meansClientEscrowAccount,FreelancerEscrowAccount,orFixed-PriceEscrowAccount.

“EscrowInstructions”meanstheFixed-PriceEscrowInstructionsortheHourly,BonusandExpensePaymentAgreementwithEscrowInstructions.

“Fixed-PriceContract”meansaServiceContractforwhichClientischargedafixedfeeagreedbetweenaClientandaFreelancer,priortothecommencementofaServiceContract,forthecompletionofallFreelancerServicescontractedbyClientforsuchServiceContract.

“Freelancer”meansanyauthorizedUserutilizingtheSitetoadvertiseandprovideServicestoClients.

“FreelancerDeliverables”meansrequests,intellectualproperty,andanyotherinformationormaterialsthataClientreceivesfromaFreelancerforaparticularServiceContract.

“FreelancerFees”means:(a)foranHourlyContract,anamountequaltothenumberofhoursrecordedbyFreelancerintheTimeLogs,multipliedbythehourlyratesetbytheFreelancer;(b)foraFixed-PriceContract,thefixedfeeagreedbetweenaClientandaFreelancer;and(c)anybonusesorotherpaymentsmadebyaClient.

“FreelancerServices”meansallservicesperformedforordeliveredtoClientsbyFreelancers.

“HourlyContract”meansaServiceContractforwhichClientischargedbasedonthehourlyratesetbytheFreelancer.

“IntellectualPropertyRights”meansallpatentrights,copyrightrights,maskworkrights,moralrights,rightsofpublicity,trademark,tradedressandservicemarkrights,goodwill,tradesecretrightsandotherintellectualpropertyrightsasmaynowexistorhereaftercomeintoexistence,andallapplicationsthereforeandregistrations,renewalsandextensionsthereof,underthelawsofanystate,country,territoryorotherjurisdiction.

“PaymentMethod”meansavalidcreditcardissuedbyabankacceptabletoUpwork,abankaccountlinkedtoyourAccount,aPayPalaccount,adebitcard,orsuchothermethodofpaymentasUpworkmayacceptfromtimetotimeinoursolediscretion.

“PayrollEmployee”meansaFreelancerenrolledinUpworkPayroll,acceptedforemploymentbyaStaffingProvider,andassignedbytheStaffingProvidertoprovideFreelancerServicestooneormoreClient(s).

“ServiceContract”means,asapplicable,(a)thecontractualprovisionsbetweenaClientandaFreelancergoverningtheFreelancerServicestobeperformedbyaFreelancerforClientforanEngagement;or(b)ifyouuseUpworkPayroll,thecontractualprovisionsbetweenFreelancerandtheStaffingProviderfortheprovisionofservicestoClient,ifany;and,ineachcase,theadditionalagreementsreferencedinSection5.1(ServiceContracts).

“SubstantialChange”meansachangetothetermsoftheTermsofServicethatreducesyourrightsorincreasesyourresponsibilities.

“TimeLogs”meansthereportofhoursrecordedforastatedperiodbyaFreelancerfortheFreelancerServicesperformedforaClient.

“UpworkTeamSoftware”meanstheonlineplatformaccessedusingUpwork’sdownloadedteamsoftwarethatenablestimetrackingandinvoicing,chat,andscreenshotsharingwithotherUsers.

“UserContent”meansanydata,feedback,content,text,photographs,images,video,music,orotherinformationthatyouposttoanypartoftheSiteorprovidetoUpwork.

“WorkProduct”meansanytangibleorintangibleresultsordeliverablesthatFreelanceragreestocreatefor,oractuallydeliversto,ClientasaresultofperformingtheFreelancerServices,including,butnotlimitedto,configurations,computerprograms,orotherinformation,orcustomizedhardware,andanyintellectualpropertydevelopedinconnectiontherewith.

24.CONTACTINGUSIfyouhavequestionsorneedassistance,pleasecontactCustomerSupport.