* Group No.:- 1Group Members Are:-1. Swati Kaushal MBA/15001/132. Shreya Srivastava MBA/15003/133. Ravindra Kumar MBA/15004/134. Madhusudan Kumar MBA/15005/135. Ratnesh Kumar MBA/15006/136. Srishti MBA/15008/137. Nitika Kumari MBA/15009/138. Ankita MBA/15010/13

*We are presenting one of the tool for

Quality Control

i.e.

Ishikawa Chart

*Quality Control

*The Seven Basic Tools of Quality Control is a designation

given to a fixed set of graphical techniques identified as

being most helpful in troubleshooting issues related to

quality. They are called basic because they are suitable for

people with little formal training in statistics and because

they can be used to solve the vast majority of quality-

related issues.

* Ishikawa Chart

*The Ishikawa Chart, also known as the Fishbone Diagram or the

Cause-and-Effect Diagram,

* It is a tool used for systematically identifying and presenting all the

possible causes of a particular problem in an organisation in graphical

format. 

*The possible causes are presented at various levels of detail in

connected branches, with the level of detail increasing as the branch

goes outward, i.e., an outer branch is a cause of the inner branch it is

attached

* Ishikawa Chart*Thus, the outermost branches usually indicate the root causes of the

problem.

*The Ishikawa Diagram resembles a fishbone - it has a box (the 'fish

head') that contains the statement of the problem at one end of the

diagram. 

*From this box originates the main branch (the 'fish spine') of the

diagram. 

* Sticking out of this main branch are major branches that categorize

the causes according to their nature.

*Founder of Ishikawa Chart

*It is created by KAORU ISHIKAWA in 1968

*He was a Japanese Organizational Theorist, Professor at the Faculty of

Engineering at The University of Tokyo

*He was noted for his quality management innovations.

*He was pioneered the quality management processes in the Kawasaki

shipyards, and in the process became one of the founding fathers of

modern management

* How the Ishikawa Chart is prepared for an Organization for the purpose of

Quality Control:-

*Steps to Construct Ishikawa Diagram

*Step 1 - Identify the Problem

*Step 2 - Draw “spine” and “bones”

*Step 3 - Identify different areas where problems may arise

from

*Step 4 - Identify what these specific causes could be

*Step 5 – Use the finished diagram to brainstorm solutions to

the main problems.

Ishikawa diagram, in fishbone shape, showing factors of

Equipment, Process, People, Materials, Environment and

Management,

all affecting the overall problem.

Smaller arrows connect the sub-causes to major causes

The categories typically include:

• People: Anyone involved with the process

• Methods: How the process is performed and the specific requirements for doing it, such as policies, procedures, rules, regulations and laws

• Machines: Any equipment, computers, tools, etc. required to accomplish the job

• Materials: Raw materials, parts, pens, paper, etc. used to produce the final product

• Measurements: Data generated from the process that are used to evaluate its quality

• Environment: The conditions, such as location, time, temperature, and culture in which the process operates

Classification of Causes:- In an Organization

The 6 Ms (used in manufacturing industry):-

• Machine (technology)

• Method (process)

• Material (Includes Raw Material, Consumables and Information.)

• Man Power (physical work)/Mind Power)

• Measurement (Inspection)

• Milieu/Mother Nature (Environment)

The original 6Ms used by the Toyota Production System have been expanded by some to include the following and are referred

to as the 8Ms.

The 7 Ps (used in marketing industry):-

• Product/Service

• Price

• Place

• Promotion

• People/personnel

• Positioning

• Packaging

The 5 Ss (used in service industry):-

• Samples

• Scheme

• Synchronous

• Skin.

• Search

*Example

With

Case

*A family with patient goes to Patna Medical College, Patna (PMCH)

and Hospital in critical condition, he need immediate diagnosis, he

is examined by a doctor. Doctor told patient’s family member that

he needed to be admitted, then patient’s family member filled all

the required documents. But, although the formalities were done

the patient didn’t get bed in OPD neither he got the treatment,

rather he had to lie down on the floor in the corridor because

stretchers was unavailable in the hospital. And due to this poor

management of the hospital, the patient died with hours.

That’s All

Special Thank s to IFTEKAR SIR for all these

opportunity

And Thank You All