itaasc offers newgen's bpm solution
DESCRIPTION
Business Process Management (BPM) Suite enables companies to model, deploy and manage mission-critical business processes that span multiple enterprise applications, corporate departments, and business partners. Business benefits from BPMS include cost efficiencies, agility, compliance and better customer service. BPMS empowers organizations to define, maintain measure, analyze, and continuously improve their business processes. Implementation of BPMS technology reduces time-to-market for changes in business processes. With the help of BPMS implementation, changes in business process are addressed with minimal IT efforts, resulting in faster time-to-market and business process change. For more information, please visit http://www.itaasc.comTRANSCRIPT
SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT
SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT
OMNIFLOW PRESENTATION
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OmniFlow for building BPM Solutions
Lower costs of operation
High levels of customer service
Possibilities of outsourcing low value processes
Better and seamless compliance with statutory
regulations
Leveraging existing IT infrastructure
Increase in process execution speed, productivity
and better compliance to SLA
Increase in process visibility, accountability and
performance tracking across Departments,
Divisions, partners
Business Process Management (BPM) Involves
Implementation of
OmniFlow yields:
End to end Automation of business processes
machine to machine, human to human and machine
to human integrations
Extensive management capabilities and
optimizations
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BPM Concept: Separating Process Layer from Application Layer
Core Banking Payment BankConnect Reporting
CBU
Flexibility to define, simulate, deploy and make changes to the process without changing the underlying applications.
Provides complete control on monitoring and tracking processes on a real time basis.
Business
Process
Design
Business
Process
Deployment
Business
Process
Operations
Business
Process
Optimization
Business Process Improvement
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Business Process Management results in Business Benefits
Benefits of Process
Management can be seen in
less than 3 months.
These projects have RoIs of
under 3 months
A recent Gartner note
indicated that 77 % banking
entities conducting BPM
projects had returns greater
than $ 1,00,000 per project
By deploying BPM, eighty
percent of the banks have
been able to achieve major
operating cost reduction
Centralizing the operations
process at the backend has
enabled an European
banking major to address
customer needs more
efficiently
BPM solution has enabled a
major UK based bank to cut
the processing time for
issuing credit cards from 3
days to 18 minutes
AUTOMATION OF PROCESSES
Enables end-to-
end automation
of front and back
end processes in
Banks
REAL TIME VISIBILITY FOR MANAGEMENT
Visibility across all
LOB’s
Allocating and tracking
job responsibilities
Real-time view of KPI
for decision making
CENTRALIZATION
Automation of
Processes leading to
Centralization and
distribution of workload
Central control and
Monitoring
AUDIT AND COMPLIANCE
Access to the right information about the process
Availability of detailed audit logs
CUSTOMER SATISFACTION
Improvement of client
satisfaction with the
Banks improved service
levels
INCREASING PRODUCTIVITY
Effective automation of
work allows increased
number of transactions
by reducing manual
work as well as
duplicity of work
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AAO IAO Sr. AO DAG
Process 1
Workflow charting out using
Process Modeling Tools
Users in organization get worklists informing of work to be done
Worklist Electronic Forms Scanned Files Exceptions
Dashboards for top management
Scanning of documents
BPM EngineProcess Repository
Administration and
Monitoring Tool
Document & Record
Management EngineIntegration Framework
AAO IAO Sr. AO DAG
Process 2
AAO IAO Sr. AO DAG
Process n
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BPM solution allows businesses to streamline their
processes for greater efficiencies
Provides means to graphically design the process and
store them in central process repository.
Process can be monitored and optimized using
extensive monitoring facility supported by the system
Helps in removing bottlenecks, improving productivity
and meeting deadlines
OMNIFLOW
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Modeling Process Configuring Exceptions
Configuring access to
DocumentsConfiguring Forms Configuring Checklists
CalendarIntegrations
Process Modeler
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OmniFlow Process Modeler
New User Friendly UIs
Ability to launch OmniFlow Process Client and Web Desktop
Flow Chart View Mode of the process for better understanding
Calendar Support on workstep for truly global implementations
The very new Export System Service
Tools are the standard interfaces that define the Properties on a Workstep, which
paints the user Workdesk at run-time.
Six standard tools are provided
To-Do List
Exceptions
Form View
Actions
Document
Scan Tool
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OmniFlow Process Modeler - Contd
Minutes Support in Escalation, Expiry and
Turn Around Time.
Process Navigation from toolbar forward
and backward buttons.
Web Service Workstep to integrate with
third party applications Synchronous,
Asynchronous and Fire & Forget modes
of communication supported
JMS Supported – Both topic and queue
modes.
Wide array of Event Triggers present
launch application
Exception
Execute
Set
Data Entry
Generate Response
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OmniFlow Form Builder
Event Driven Database Connectivity
Changeable look and feel of Tab
control according to run time values
The New List-View Control
New Pick-List Feature
Applet Viewer at the design time
Display of Custom messages
VB like Interface for ease of
development of forms.
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OmniFlow Integration Options
Integration via Service Oriented
Architecture (SOA)
Web Services
Messaging Services
API Integration
XML API
Java Beans
WfMC (WAPI)
Web Service API
Integration through Automated Tool
Agents
GUI based Integration
Custom Desktop
Automated workstep
Form based integration
Terminal Emulators Integration Options
Ingenium
Interface
Terminal
Emulator
Interface
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OmniFlow Engine
Capable of handling millions of
transactions per day
Supports all major application servers
and databases and operating systems
Provides scalability, disaster recovery,
fault-tolerance and availability
Provides XMLs for complete set of
workflow calls, which can be used for
integrating workflow with any system
Supports load balancing among
participants of the processes
Provides various mechanisms for
Seamless integration with existing
systems
Configuration
Desktop
Process Server
Print / Fax /
Email Utility
Mailing
UtilityLoad
balancer
Archive Utility
Message Agent
OmniFlow
Engine
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Process Client
Provides a standard desktop for
workitem processing
Facility of selecting personal or
group queue in which logged in
user is a member
Launches the default standard
program WorkDesk, if no special
program is associated with the
workstep
Filters can be defined on queues
and can be saved for frequent
usages
Workitems can be referred,
assigned or marked completed
from the same interface in bulk
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Workdesk
General purpose processing desktop
for business processes designed to
simulate the manual processing of
documents/files
Provides Checklist , document
viewer, Integrated Forms designer,
Exceptions tool to raise and clear
exceptions
Action which has to be taken by the
participant comes as button by
configuration
Architecturally designed to work with
any DMS and Workflow engine for
processing workitems
Workdesk – User friendly processing desktop
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User-friendly web desktop for
administration and monitoring of
business processes
Facilitates users, group and queue
management
Provides comprehensive graphical and
transactional reports like total turn
around time, process performance,
user performance, delays etc
Provides online monitoring of
processes, users and queues
Supports features like Ad-hoc routing,
suspending a process, suspending a
workitem, audit trail etc
OmniFlow Process Manager / Dashboard
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PDF/HTML
forms for
initiation
Various
Initiation
Mechanisms
OmniFlowAuto Route
Prioritize and
allocate work
Initiation
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Average Processing Time at Workstep
Pending workitems at workstep
Processing Time Deviations
Workitem Status
Processing Rate
Process Manager Reports
Statistical Reports
Delay Report
Turn Around Time Report
Miscellaneous Reports
Process Definition
Summary Report
Exception Details Report
Expired Workitem Report
Diversion Report
Temporary Queue
Assignment Report
Performance Reports
Process History Report
User Performance
Report
User Performance
Comparison Report
Average Process Time
Report
Participant Report
Participant Processing
Time Report
Dashboard Reports
Reporting
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Different
versions of
process
Process Version Management
Support of different versions of same business
process
Facilitates the flow of workitems in the earlier
version, as well as creation of new workitems in
the latest versions of the processes
Along with versions, different variants can also
be live
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Template Definition
Document generated at runtime
using template definition
Generation of Response and Notices
Supports templates for standard
responses/notices in MS Word
Support of launching Templates in the native
application with data
Automatic saving of these responses and
notices with the workitem
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Designed for quick implementation
Without programming, process can be made functional through simple configurations. Following
facilities in OmniFlow enable the same:
Workdesk provides rapid UI development for participants through the following
configurable components
Form - Out of the box form building tool
Documents
To-Do List
Exceptions
Actions
The framework for writing general purpose components / tools (Form, To-Do List etc) for
reusability in multiple processes. (e.g. developed terminal emulator tool for integration
with legacy systems)
Adapters are provided for exporting / importing data from databases, csv, xls etc
Auto initiations by configuration of mails / fax / xml messages and database events
Calling web services, publishing / subscribing JMS messages
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Other features
Temporary diversion of one user’s work to another
Prioritize workitems
Temporary inclusion of Users to Queues
Ad-hoc routing of Workitems
Setting Turn-around times for Processes/Activities
Suspending a process/process instance
Auditing of new user work
Queue filters
Distribution via fax/e-mail
LDAP Support
For more information, please contact us at:
IT-as-a-Service Consulting (ITaaSC) 18 avenue Jean XXIII 1330 Rixensart – Belgium Tel: +32 2 318.12.71 Fax: +32 2 318.81.41 Mobile: +32 478.40.30.12 Email: [email protected] web: www.itaasc.com