itft-quality circles

Quality Circles

ITFT College, Chandigarh 14/26/2014

Quality Circles

• A small group of people who meet togetheron a regular basis to identify, analyze andsolve quality, cost reduction or any otherproblem in the work area, leading to theimprovement in their total performance andenrichment of their work life.


Objectives of Quality Circles• Opportunity to employees to use their

creativity

• To reduce errors and enhance quality of productivity.

• To encourage team- spirit.

• To increase employee motivation.

• To improve communication.

• To contribute to improvement and development of the organization.


How Do Quality Circles Work?• Characteristics

• Volunteers

• Set Rules and Priorities

• Decisions made by Consensus

• Use of organized approaches to Problem-Solving


How Do Quality Circles Work?• All members of a Circle need to receive

training

• Members need to be empowered

• Members need to have the support of Senior Management


Ideal Size of a Quality Circle• Ideal size is around 6-7 members.

• If the number of members in the group is too large, each member will not be able to participate.

• If too few members are there, they will not be able to contribute.


Roles & Responsibilities of Quality Circle Members• Attend all possible meetings.

• Offer suggestions and ideas to the circle in good faith.

• Participate actively in the group process.

• Be accountable for the overall team spirit of the circle.

• Take part in management presentations.


Problem Solving Techniques• Brainstorming

• Data Collection

• Pareto Analysis

• Cause and effect diagram

• Line graphs


Problems with Quality Circles• Inadequate Training

• Unsure of Purpose

• Not truly Voluntary

• Lack of Management Interest

• Quality Circles are not really empowered to make decisions.


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