it's 2013: do you know where your users are?
TRANSCRIPT
It’s 2013…Do You Know Where Your Users Are?
User Experience
Ideal mix of online services and technologies five years from now?
Use positive user experience as guiding principle
The Service Challenge
Library building is no longer the primary source of information
Dispersed users + dispersed resources = challenge
Offer convenient, intuitive access to information
Focus on Content
User experience should be about getting the content needed -- not about interface
Library users do need web and research skills, but that’s not the primary info they seek
Leverage good web design and flexibility to offer content at point-of-need
Key Themes
Positive user experience will require:
Integration
Mobility
Collaboration
Custom Toolbar
Embed library in the user’s workspace
Streamlined access to most-used library resources
Social Networks
Library presence in Facebook and other networks where users spend time
Makes library site a click away
Another way to disseminate library news
Library Catalog
Next generation catalog interfaces offer a more integrated and satisfying user experience
Scoping, filters, and context add value
Integrate catalog into Facebook and iGoogle
Create lists and feeds give the user control
Mobile Content
New York University Libraries for mobile devices
Boston University Medical Center for mobile devices
Yale Science Library text messaging
Mash-ups and RSS Feeds
APIs and XML enable data to be reformatted and repurposed
Feeds from custom database searches, medical blogs, and other sources can be aggregated by the library or by individual users
Citation Management
Collect, manage, and cite sources
Browser plug-in
Free and open source
Integrates with MS Word and OpenOffice
Instruction & Collaboration
Wiki spaces to share discussion, research, and documents
Video conference via Skype
Virtual reality collaboration spaces and simulations (e.g. SecondLife)
Instruction & Collaboration
Short how-to screencasts to be viewed at point of need
Audio and video podcasts enable time shifting for instruction or presentations
All optimized for mobile viewing/listening
Change is the Only Constant
Integrated
Interactive and flexible
Open and extensible
Thank you.Questions?