its not what you say but how you say it
TRANSCRIPT
- 1. 80% of what leaders care about and talk about when trying to enlist support for change does not matter to 80 % of the workforce. Scott Keller and Carolyn Aiken, McKinsey & Co.
- 2. Be aware of the non-verbal side of communication A classic UCLA study (Mehrabian, 1971) found that messages received often depend little upon the words spoken David Scully
- 3. What do you remember about good presenters?
- 4. Try it! I appreciate all you have done for me, and I hope to return the favor some day. (Simple, honest statement, or sarcasm.) Kindness! Do you call that kindness? I wouldn't treat a stray dog the way you've treated me! (resentment, anger, unfriendliness.) If each of us do one kind thing for someone else every day, we could help make the world a better place to live. (Deep feeling of earnestness and conviction.)
- 5. Volume: __ Excellent Rate: __ Excellent, varied Pitch: __ Varied conversational Quality: __ Pleasant, friendly Pauses: __ Appropriate, effective Expressiveness: __ Conveyed emotion, meaning Vocal Variety: __ Enhanced speech Word Usage: __ Vivid, descriptive, accurate Body Language: __ Natural, expressive Assess Yourself
- 6. ProximityProximity Intimate: 3 (side) 20 (front/back) Voicing: whisper > soft voicing Social: 20 5 ft. Voicing: soft > conversational Public: 5 ft. + Voicing: semi-full > loud David Scully
- 7. Thesinglemost effectivetool a leader hasto persuadeand influenceother peopleisstory. Howard Gardner Harvard School of Education
- 8. How did you find that experience?
- 9. Thank you! Marlies van Dijk Provincial Implementation Lead, Innovation [email protected] @tweetvandijk