Just the facts 2012/13

Student Services Information Desk

2010/11 2011/12 2012/12 2,233,881 2,394,664 2,641,749

Website Activity (Page views)

2011/12 2011/12 2012/13 98,446 116,487 140,925

Ask Sheffield (user sessions)

Email (generic addresses) 2009/10 2011/2012 2012/2013

32,055 43,303 43,696

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul

Student Satisfaction Usage International Satisfaction UK Satisfaction

SSiD 70% 97.7% 98.2%

Russell Group Average 22% 92.6 91.3%

Russell Group Ranking - 1 1

86%

88%

90%

92%

94%

96%

98%

100%

2004 2005 2006 2007 2008 2009 2010 2011 2012

Recorded Usage of the Service Usage in Year 2010/11 2011/12 2012/13

Once a year 8,812 9,164 9,732 Twice 4,008 4,478 4,556 Three times 2,207 2,480 2,434 Four times 1,345 1,554 1,736 Five times 954 1,068 1,083 More than 5 times 2,183 2,532 2,374 Total Users 19,509 21,276 21,915 Total Usage 52,930 58,904 58,649

0

10000

20000

30000

40000

50000

60000

70000

2008/09 2009/10 2010/11 2011/12 2012/13

Recorded Visits to One Stop Shop Visits in Year 2010/11 2011/12 2012/13

Once a year 6400 6833 7345 Twice 3210 3515 3526 Three times 1826 2036 2000 Four times 1158 1295 1416 Five times 833 905 772 More than 5 times 1923 2004 1540 Total Visitors 15,350 16,588 16,599 Total Visits 44,099 46,725 42,492

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20000

30000

40000

50000

2008/09 2009/10 2010/11 2011/12 2012/13

Vists to SSiD Office by Hour 09:00-10:00

7%

10:00-11:00 11%

11:00-12:00 13%

12:00-13:00 16%

13:00-14:00 12%

14:00-15:00 16%

15:00-16:00 16%

16:00-17:00 9%

Alumni Enquiries

4333

1664

1017

703

645

594

307

264

193

173

159

116

293

0 500 1000 1500 2000 2500 3000 3500 4000 4500 5000

Transcript

Confirming Letter

Academic Verification

Term Address Letter

Results

Standard Status Letter

Confirm Status Letter

Authorisation

Fee Payment Details

Degree Certificates

Certified Copies of Certificates

Council Tax Letter

Other

Recorded Enquiries by Faculty Faculty 2010/11 2011/12 2012/13% UoS Arts 8% 8% 8% 15% Engineering 22% 22% 25% 14% Medicine 7% 7% 7% 16% Pure Science 7% 8% 11% 15% Social Sciences 34% 34% 36% 37% Exchange students 21% 22% 13%

4692

13824

4025

6171

19934

7443

0 5000 10000 15000 20000 25000

Arts

Engineering

Medicine

Pure Science

Social Sciences

Exchange students

Recorded Enquiries by Classification 2010/11 2011/12 2012/13 UoS

UG 41% 34% 47% 76% PGT 52% 56% 40% 15% PGR 7% 11% 13% 9%

26,152

22,730

7,301

UG

PGT

PGR

Enquiry Method 2010/11 2011/12 2012/13 Counter 43,991 49,582 42,631 Email 3,483 5,341 7,023 Fax 1,120 187 13 Online Store 3 3,881 3,058 Post 1,473 833 299 Telephone 516 929 913 Web Form Email 2,587 1,457 5,113 Other 147 3 24

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10000

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60000

2008/09 2009/10 2010/11 2011/12 2012/13

Counter Enquiries

2010/11 2011/12 2012/13 Document Requests 36,207 40,911 41,305 Documents Produced 45,469 49,200 51,320

Documents

Document Requests 2010/11 2011/12 2012/13 Academic Verification 2190 1825 2064 Bank Letter 5935 6900 7952 CAS Application 859 912 694 Certified Copies of Certificates 329 206 210 Confirm Status Letter 759 1099 2484 Council Tax Letter 4488 5273 5166 Degree Certificates 149 254 79 Erasmus Study Abroad 0 11 142 Fee Receipt 3159 3190 2773 Home Address Status Letter 96 86 87 JACS Code Letter 97 125 91 Pre Registration Bank Letter 1227 1014 1279 Results 1574 1299 2207 Standard Status Letter 4646 6790 5705 Term Address Letter 5714 7007 9115 Tier 2 Letter 886 1251 106 Transcript 5323 6792 7141

Lead Times (All Documents) Days to

complete 2010/11 2011/12 2012/13 0 30380 36989 37680

1 1012 761 963

2 685 618 606

3 571 514 684

4 471 491 523

5 407 437 398

6 351 498 455

7 341 548 548

8 283 433 498

9 228 265 301

10 187 178 321

11 136 136 414

12 87 103 311

13 96 102 392

14 70 47 474

>14 884 259 1233 Total 36,189 42,379 45,801 Same Day 84% 87% 82%

Non Document Enquiries Non Document Enquiries 2010/11 2011/12 2012/13

Access to Learning 682 583 320

CAS Application 123 117 82

Change of Status 873 1000 648

Computing / IT 22 16 28

Degree Certificates 229 1266 197

Erasmus Study Abroad 1008 985 601

Examinations Enquiry 813 930 977

Fees Enquiry 137 356 270

Financial Support 196 784 435

Immigration 287 63 273

Part time Loan 68 460 65

Personal Details 222 10 207

Registration 951 695 495

Results 518 891 566

Short Term Loan 256 505 383

Special Circumstances 82 102 112

Ucard Enquiry 4389 5125 4407

Visa Extension Scheme 1696 1226 847

Other 2924 2821 2916

Third Party Verification Requests 2010/11 2011/12 2012/13

Bank 6697 6674 7807 Council 4488 5273 5166 Embassy 144 1772 3313 Employment Agency 1490 981 1026 Government 15 147 1039 HEI 17 5 5 Other 425 1487 466 Total 13,276 16,339 18,822

Nationality All Enquiry Types China 17240 30.19% United Kingdom 14722 25.78% India 1868 3.27% Iraq 1612 2.82% Malaysia 1389 2.43% Nigeria 1372 2.40% Iran 1259 2.21% Libya 945 1.66% Saudi Arabia 934 1.64% Senegal 934 1.64% Germany 918 1.61% France 909 1.59% Cyprus 777 1.36% Pakistan 728 1.28% Spain 694 1.22% Korea (South) 671 1.18% Mexico 601 1.05% Taiwan 597 1.05% United States 450 0.79% Other 8,477 14.26%

Term Address Letter China 4,820 54.62% United Kingdom 633 7.17% India 387 4.39% Iraq 271 3.07% Iran 263 2.98% Nigeria 243 2.75% Libya 132 1.50% Malaysia 129 1.46% Pakistan 127 1.44% Saudi Arabia 109 1.24% Cyprus (EU) 104 1.18% Mexico 81 0.92% Romania 69 0.78% Turkey 69 0.78% Germany 63 0.71% Colombia 59 0.67% Korea (South) 57 0.65% Kazakhstan 55 0.62% Kenya 49 0.56% Other 1,104 15.91%

Banks Bank 2010/11 2011/12 2012/13 Bank of China, Manchester 0 15 7 Bank Of India, London 0 1 0 Bank/Building Society 42 26 0 Barclays Bank Sheffield 148 468 922 Co-operative Bank Sheffield 42 56 80 Halifax, Sheffield 155 133 191 HSBC Sheffield 1202 1093 1717 LLoyds TSB Sheffield 2322 2343 2411 National Westminster Bank Sheffield 1902 1767 1277 Nationwide Building Society Sheffield 36 19 24 Royal Bank of Scotland Sheffield 93 88 105 Santander Bank Sheffield 742 647 359 Yorkshire Bank Sheffield 13 20 13 Bank of Cyprus 0 0 1

Total 6,697 6,676 7,108

Transcripts of Qualification Order size 2010/11 2011/12 2012/13

1 4048 5820 6038 2 447 418 587 3 322 210 191 4 127 93 84 5 178 119 126

Greater than 5 200 130 115 Total Documents 9,060 9,378 9,750 Single copy 45% 62% 62%

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2008/09 2009/10 2010/11 2011/12 2012/13

Summary of Results

Transcript of Qualification

Course Year (Programme Period Code)

Course Year Undergraduate Postgraduate Research

1st 8,644 21,698 1,687 2nd 5,789 928 1,252 3rd 8,472 104 1,245 4th 2,371 0 2,572 5th 318 0 39 6th 498 0 7 7th 0 0 21 P 21 0 0 O 42 0 0

Enquiries by Course Title Top 20

PS Eng Lang Course (T4 1Term 1,567 BA/Acct & Financial Mgt 1,029 MBChB 945 PS Eng Lang Course (6 Wk SS) 797 MSc(Eng)/Env Ener Eng FT (180) 767 LLB/Law 705 BA/Business Management 688 BSc/Biomedical Science 619 BA/Economics 587 MSc/Human Res Mgt (FT) 572 MSc(Eng)/Control Syst FT (180) 532 MSc/Mgt (Int Business) (FT) 501 MA/Applied Linguistics TESOL 495 MScEng/Structural Eng FT (180) 487 MA/Landscape Architecture FT 484 PhD/Eng Materials FT 479 MA/ Global Journalism FT 469 MSc(Eng)Electrn & Electrcl Eng 467 MSc/Economics of Money (FT) 467 MSc/ Finance & Accounting FT 463

Recorded Enquiries by Department (1 of 3) Academic Unit of Medical Education 2 Academic Unit of Oral and Maxillofacial Pathology 13 Academic Unit of Oral and Maxillo-Facial Surgery 1 Academic Unit of Restorative Dentistry 13 Advanced Manufacturing Research Centre 10 Advanced Metallic Systems Doctoral Training Centre 17 Applied Maths 53 City College - Business Administration and Economics 7 City College - Computer Science 3 Collegiate Studies 9 Department of Animal and Plant Sciences 615 Department of Archaeology 579 Department of Automatic Control and Systems Engineering 1354 Department of Biblical Studies 74 Department of Biomedical Science 885 Department of Chemical and Biological Engineering 2129 Department of Chemistry 1086 Department of Civil and Structural Engineering 1999 Department of Computer Science 1302 Department of Economics 2628 Department of Electronic and Electrical Engineering 2403 Department of English Language and Linguistics 669 Department of English Literature 196 Department of French 301 Department of Geography 648

Recorded Enquiries by Department (2 of 3) Department of Germanic Studies 120 Department of Hispanic Studies 145 Department of History 602 Department of Human Communication Sciences 325 Department of Journalism Studies 1081 Department of Landscape 1168 Department of Materials Science and Engineering 1289 Department of Mechanical Engineering 2561 Department of Medicine (NGH) 12 Department of Molecular Biology and Biotechnology 896 Department of Music 373 Department of Oral Health and Development 91 Department of Philosophy 333 Department of Physics and Astronomy 702 Department of Politics 1172 Department of Psychology 841 Department of Pure Maths 48 Department of Russian and Slavonic Studies 85 Department of Sociological Studies 665 Department of Town and Regional Planning 802 Division of Genomic Medicine 13 E-Futures Doctoral Training Centre 66 English Language Teaching Centre 3897 Faculty of Engineering 677 Faculty of Medicine, Dentistry and Health 10

Recorded Enquiries by Department (3 of 3) Faculty of Science 11 Information School 999 Institute of Life Long Learning 266 Institute of Work Psychology 5 Management School 5438 Modern Languages Teaching Centre 321 Molecular Scale Engineering Doctoral Training Centre 8 Nuclear Fission Research, Science and Technology (Nuclear FiRST) Doctoral Training Centre 11 Null department 3494 Ophthalmology and Orthoptics 80 Probability and Statistics 99 School of Architecture 1767 School of Clinical Dentistry 617 School of East Asian Studies 999 School of Education 734 School of English 717 School of Health and Related Research 756 School of Languages and Cultures 182 School of Law 1698 School of Mathematics and Statistics 848 School of Nursing and Midwifery 339 Sheffield International College (Kaplan) 51 STREAM IDC 1 The Medical School 1753 Tissue Engineering and Regenerative Medicine Doctoral Training Centre 19