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  • 7/29/2019 Kap 6 Primer Entrepreneur Uka

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    AprimerinEntrepreneurship

    Prof.Dr.UlrichKaiser

    Universityof Zurich

    Springsemester 2008

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    Chapter6:DevelopinganEffectiveBusinessModel

    TableofContents

    I. BusinessModels

    A. Whatis

    aBusiness

    Model?

    B. TheimportanceofaBusinessModel

    C. HowBusinessModelsEmerge

    D. Potential Fatal Flaws of Business Models

    II. Componentsof

    an

    Effective

    Business

    Model

    A. Corestrategy

    .

    C. Partnershipnetwork

    D. Customer

    interface

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

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    I.BusinessModels

    A.What

    is

    aBusiness

    Model?

    . ,

    resources,structuresitsrelationships,interfaceswithcustomers,and

    createsvalue

    to

    sustain

    itself

    on

    the

    basis

    of

    the

    profits

    it

    earns.

    2. Itsimportanttounderstandthatafirmsbusinessmodeltakesitbeyond

    itsownboundaries.Almostallfirmspartnerwithotherstomaketheir

    us nessmo e swor .

    3. Thereisnostandardbusinessmodel,nohardandfastrulesthatdictate

    howfirmsinaparticularindustryshouldcompete.

    4. Theterm

    business

    model

    innovation

    refers

    to

    initiatives

    such

    as

    that

    undertakenbyMichaelDellthatrevolutionizedhowproductsaresoldin

    anindustry.

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

    3

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    I.BusinessModels

    5. Thedevelopmentofafirmsbusinessmodelfollowsthefeasibility

    A.What

    is

    aBusiness

    Model?

    ana ysisstageo aunc inganewventure utcomes e oret e

    completionofabusinessplan.

    a. If afirmhasconductedafeasibilityanalysisandknowsthatithasa

    productorservicewithpotential,thebusinessmodelstage

    addresseshowtosurrounditwithacorestrate ,a artnershi

    model,acustomer

    interface,

    distinctive

    resources,

    and

    an

    approach

    tocreatingvaluethatrepresentsaviablebusinessmodel.

    b. Atthebusinessmodeldevelopmentstage,itisprematureforanew

    venture

    to

    raise

    money,

    hire

    a

    lot

    of

    employees,

    establish

    , .

    businessmodelinplacebeforeitcanmakeadditionalsubstantive

    decisions.

    Universityof ZurichISU InstituteforStrategyandBusinessEconomicsUlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

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    I.BusinessModelsDigression:

    Dell

    InDellscase,itneedsthecooperationofitssuppliers,shippers,customers,

    an manyot erstoma e ts us nessmo e poss e.

    Universityof Zurich

    ISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

    5

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    I.BusinessModelsDigression:

    Dell

    Universityof Zurich

    ISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

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    I.BusinessModels

    1. Havingaclearlyarticulatedbusinessmodelisimportantbecauseitdoes

    B.The

    Importance

    of

    aBusiness

    Model

    thefollowing:

    Servesasanongoingextensionoffeasibilityanalysis;

    Focusesattentiononhowalltheelementsofabusinessfitto etherandconstitute aworkingwhole;

    Describeswhythenetworkofparticipantsneededtomakeabusiness

    Articulatesacompanys

    core

    logic

    to

    all

    stakeholders,

    including

    the

    firmsemployees.

    Universityof Zurich

    ISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

    7

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    I.BusinessModels

    2. Onceafirmsbusinessmodelisclearlydetermined,theentrepreneur

    B.The

    Importance

    of

    aBusiness

    Model

    shoulddiagramitonpaper(totheextentpossible),examineit,andask

    thefollowingquestions:

    Doesm businessmodelmakesense?

    WillthebusinessesIneedaspartnersparticipate?

    IfIcangetpartnerstoparticipate,howmotivatedwilltheybe?AmI

    Howabout

    my

    customers?

    Will

    it

    be

    worth

    their

    time

    to

    do

    business

    withmycompany?

    ,

    CanImotivatemypartnersandcustomersatasufficientscaletocover

    theoverhead

    of

    my

    business

    and

    make

    aprofit?

    How st nctw my us ness e I I msuccess u ,w t eeasy ora

    largercompetitortostepinandstealmyidea?

    Universityof Zurich

    ISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

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    I.BusinessModels

    Iftheanswertoeachofthesequestionsisntsatisfactory,thenthe

    B.The

    Importance

    of

    aBusiness

    Model

    businessmodelshouldberevisedorabandoned.

    Ultimatel abusinessmodelisviableonl insofarasthebu er theseller,andthepartnersinvolvedseeitasanappropriatemethodof

    sellingaproductorservice.

    Universityof Zurich

    ISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

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    I.BusinessModelsC.

    How

    Business

    Models

    Emerge

    .

    toidentifyopportunitiestoenhancetheircompetitivestrategies.

    . eva uec a na soexp a ns ow us nessmo e semergean eve op.

    a. Thevaluechainisthestringofactivitiesthatmovesaproductfrom

    therawmaterialstage,throughmanufacturinganddistribution,and

    ultimatelytotheenduser.

    Universityof Zurich

    ISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

    10

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    I.BusinessModels

    b. B stud in a roductsorservicesvaluechain anor anization

    C.How

    Business

    Models

    Emerge

    canidentifywaystocreateadditionalvalueandassesswhether

    it

    has

    the

    means

    to

    do

    so.

    c. Valuechainanalysisisalsohelpfulinidentifyingopportunities

    fornewbusinessesandinunderstandinghowbusinessmodels

    emerge.

    d. Afirmcanbeformedtostrengthenthevaluechainfora

    pro uct, owever,on yi avia e usinessmo e can e

    createdtosupportit.

    Universityof Zurich

    ISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester200811

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    I.BusinessModels

    Entre reneurslookatthevaluechainofa roductoraserviceto in oint

    C.How

    Business

    Models

    Emerge

    wherethevaluechaincanbemademoreeffectiveortospotwhere

    additional

    value

    can

    be

    added.

    Thistypeofanalysismayfocuson

    (1) asingleprimaryactivityofthevaluechain(suchasmarketingand

    sa es ,

    (2) theinterface

    between

    one

    stage

    of

    the

    value

    chain

    and

    another

    (such

    astheinterfacebetweenoperationsandoutgoinglogistics),or

    3 oneo t esupportactivities suc as umanresourcemanagement .

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    Aprimer

    in

    Entrepreneurship

    Springsemester2008

    12

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    I.BusinessModels

    C.How

    Business

    Models

    Emerge

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    Aprimer

    in

    Entrepreneurship

    Springsemester2008

    13

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    I.BusinessModels

    D.Potential

    Fatal

    Flaws

    of

    Business

    Models

    beginning:

    . .

    b. Utterly unsoundeconomics.

    Pets.comsportedanunsoundbusinessmodel,andfailed.

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    Aprimer

    in

    Entrepreneurship

    Springsemester2008

    14

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    Chapter6:DevelopinganEffectiveBusinessModel

    TableofContents

    I. BusinessModels

    A. Whatis

    aBusiness

    Model?

    B. TheimportanceofaBusinessModel

    C. HowBusinessModelsEmerge

    D. Potential Fatal Flaws of Business Models

    II. Componentsof

    an

    Effective

    Business

    Model

    A. Corestrategy

    .

    C. Partnershipnetwork

    D. Customer

    interface

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    Aprimer

    in

    Entrepreneurship

    Springsemester2008

    15

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    II.Com onentsofanEffectiveBusinessModel

    1. Thefirstcom onentofabusinessmodelisthecorestrate which

    A.Core

    Strategy

    describeshowafirmcompetesrelativetoitscompetitors.Thefollowing

    are

    the

    essential

    components

    of

    a

    firms

    core

    strategy.

    a. MissionStatement.Afirmsmission,ormissionstatement,describes

    whyitexistsandwhatitsbusinessmodelissupposedtoaccomplish.

    b. Product/MarketScope.

    A

    companys

    product/market

    scope

    defines

    theproductsandmarketsonwhichitwillconcentrate.

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    Aprimer

    in

    Entrepreneurship

    Springsemester2008

    16

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    II.Com onentsofanEffectiveBusinessModel

    A.CoreStrategy

    . .

    differentiateitselffromitscompetitorsinsomewaythatis

    importantto

    its

    customers.

    If

    anew

    firms

    products

    or

    services

    aren eren rom oseo scompe ors,w ys ou

    anyonetrythem?

    i. Fromabroadperspective,firmstypicallychooseoneoftwo

    genericstrategies(costleadershipordifferentiation)to

    positionthemselvesinthemarketplace.

    ii. Firmsthathaveacostleadershipstrategystrivetohavethe

    lowest costs in the industr relative to com etitors costs

    andtypicallyattractcustomersonthatbasis.

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    Aprimer

    in

    Entrepreneurship

    Springsemester2008

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    II.Com onentsofanEffectiveBusinessModel

    iii. In contrast firms with a differentiation strate com ete on

    A.Core

    Strategy

    thebasisofprovidinguniqueordifferentproductsand

    typically

    compete

    on

    the

    basis

    of

    quality,

    service,

    , .

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    Aprimer

    in

    Entrepreneurship

    Springsemester2008

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    II.Com onentsofanEffectiveBusinessModelA.

    Core

    Strategy

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

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    II.Com onentsofanEffectiveBusinessModelA.

    Core

    Strategy

    PrimaryElementsofCoreStrategy

    Afirmsmission,ormissionstatement,describeswhyitexistsandwhatitsbusinessmodelissupposedtoaccomplish. For

    u Mission

    example,SouthwestAirlinesMissionStatementisasfollows:ThemissionofSouthwestAirlinesisdedicationtothehighest

    levelofcustomerservicedeliveredwithasenseofwarmth,, , .

    Product/MarketScope

    Acompanysproduct/marketscopedefinestheproductsandmarketsonwhichitwillconcentrate. Thechoiceofproductshasanimportantimpactonafirmsbusinessmodel.

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

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    II.Com onentsofanEffectiveBusinessModelA.

    Core

    Strategy

    Itisimportantthatanewventuredifferentiateitselffromitscom etitorsin

    Basisofsomewaythatisimportanttoits

    customers. Ifanewfirmsproductsorservicesarentdifferentfromthoseofits

    competitors,why

    should

    anyone

    try

    them?

    Firmsoftendifferentiatethemselvesonthe

    basisofacostleadershipstrategyoradifferentiationstrategy.

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

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    II.Com onentsofanEffectiveBusinessModel

    1. Afirmisnotabletoimplementastrategywithoutresources,sothe

    B.Strategic

    Resources

    resourcesafirmhasaffectsitsbusinessmodelsubstantially.Thetwo

    mostimportantstrategicresourcesarediscussedbelow.

    a. CoreCompetency.Acorecompetencyisaresourceorcapability

    thatservesasasourceofafirmscompetitiveadvantageoverits

    .

    miniaturization,Dells

    competence

    in

    supply

    chain

    management,

    and3Mscompetenceinmanaginginnovation.

    b. StrategicAssets.Strategicassetsareanythingrareandvaluablethat

    a

    firm

    owns.

    They

    include

    plant

    and

    equipment,

    location,

    brands,

    patents,customerdata,ahighlyqualifiedstaff,anddistinctive

    partnerships.

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

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    II.Com onentsofanEffectiveBusinessModelB.

    Strategic

    Resources

    strategicassetstocreateasustainablecompetitiveadvantage.Thisfactor

    is

    one

    to

    which

    investors

    pay

    close

    attention

    when

    evaluating

    a

    business.

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

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    II.Com onentsofanEffectiveBusinessModelB.

    Strategic

    Resources

    ImportanceofStrategicResources

    Newventuresultimatelytrytocombinetheircorecompetenciesand

    strategicassetstocreateasustainablecompetitiveadvantage.

    abusiness.

    Asustainablecompetitiveadvantageisachievedbyimplementinga

    va uecreat ngstrategyt at sun quean noteasyto m tate.

    Thistypeofadvantageisachievablewhenafirmhasstrategic

    resourcesandtheabilitytousethem.

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

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    II.Com onentsofanEffectiveBusinessModel

    C.Partnership

    Network

    model.Newventures,inparticular,typicallydonothavetheresources

    toperformallthetasksrequiredtomaketheirbusinesseswork,sothey

    .

    a. Suppliers.Asupplier(oravendor)isacompanythatprovidesparts

    orserv ces oano ercompany. mos a rms avesupp ersw o

    playavital

    roles

    in

    the

    functioning

    of

    their

    business

    models.

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

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    II.Com onentsofanEffectiveBusinessModel

    b. OtherKeyRelationships.Alongwithitssuppliers,firmspartner

    C.Partnership

    Network

    withothercompaniestomaketheirbusinessmodelswork.

    i. There are risks involved in artnershi s articularl if a

    singlepartnershipisakeycomponentofafirmsbusiness

    model.

    ii. Manypartnerships

    fall

    short

    of

    meeting

    the

    expectations

    of

    theparticipantsforavarietyofreasons.

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

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    II.Com onentsofanEffectiveBusinessModelC.

    Partnership

    Network

    Universityof ZurichISU InstituteforStrategyandBusinessEconomics

    UlrichKaiser

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    II.Com onentsofanEffectiveBusinessModel

    D.Customer

    Interface

    PrimaryElementsofCustomerInterface

    Tar etMarket

    Afirmstargetmarketisthelimitedgroupofindividualsor

    businessesthat

    it

    goes

    after

    or

    tries

    to

    appeal

    to.

    The

    target

    ma e a mse ec sa ec seve y ng oes, om e

    strategicassetsitacquirestothepartnershipsitforgestoits

    promotionalcampaigns.

    Fulfillmentandsupportdescribesthewayafirmsproductoru men an

    Supportservicegoestomarketorhowitreachesitscustomers.Italso

    referstothechannelsacompanyusesandwhatlevelof

    customersupportitprovides. Alltheseissuesimpacttheshape

    .

    Universityof ZurichISU

    Institute

    for

    Strategy

    and

    Business

    Economics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

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    II.Com onentsofanEffectiveBusinessModel

    D.Customer

    Interface

    PrimaryElementsofCustomerInterface

    PricingStructure

    Thethirdelementofacompanyscustomerinterface

    isitspricingstructure,atopicthatwillbediscussedin

    more e a n ap er . r c ngmo e svary,

    dependingon

    afirms

    target

    market

    and

    its

    pricing

    philosophy.

    Universityof ZurichISU

    Institute

    for

    Strategy

    and

    Business

    Economics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

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    II.Com onentsofanEffectiveBusinessModelRecap:

    The

    Importance

    of

    Business

    Models

    BusinessModels

    Itisveryusefulforanewventuretolookatitselfinaholisticmanner

    andunderstandthatitmustconstructaneffectivebusinessmodel

    tobe

    successful.

    Everyonethatdoesbusinesswithafirm,fromitscustomerstoits

    partners,doessoonavoluntarybasis. Asaresult,afirmmust

    .

    Closeattention

    to

    each

    of

    the

    primary

    elements

    of

    afirms

    business

    modelisessentialforanewventuressuccess.

    Universityof ZurichISU

    Institute

    for

    Strategy

    and

    Business

    Economics

    UlrichKaiser

    AprimerinEntrepreneurshipSpringsemester2008

    32