keeping disruptions & challenges from rocking your world
TRANSCRIPT
Keeping Disruptions & Challenges from Rocking Your World
Darren Frei, Juliette Reynolds and Katie RiddlePace
paceco.com
@PaceComm • #CMWorld
AGENDA① Where Are We Going?② There’s Something in the Air…③ Back on Solid Ground④ There Must Be Something in the Water⑤ Planes, Trains & Automobiles
@PaceComm • #CMWorld
“Anyone with an automobile can now compete with established black-car companies,
homeowners with spare rooms can go head-to-head with hoteliers and local residents can offer their services as an alternative to guided tours.”
Arnie WeismannEditor in Chief, Travel Weekly
@PaceComm • #CMWorld
• Customer Service• Commoditization• Business vs. Leisure
Airline Industry Challenges
@PaceComm • #CMWorld
• Relevance in today’s landscape• Trust• Increasingly hard to differentiate• Changing, media-driven perceptions of locations
Destination Marketing Challenges
@PaceComm • #CMWorld
“Tourists are very fickle, and we're at the mercy of perceptions that are
partly driven by events, partly by media portrayal.”
Richard LeakeyPaleoanthropologist in Kenya
@PaceComm • #CMWorld
• Commoditization• Increased competition from OTAs• Pressure from the Sharing Economy
Hotel Industry Challenges
@PaceComm • #CMWorld
• Industry Reputation• Commoditization• Long-term Engagement
Cruise Industry Challenges
@PaceComm • #CMWorld
DARREN FREIDigital Content DirectorPace
@PaceComm • #CMWorld
KATIE RIDDLEDirector, Content StrategyPace
JULIETTE REYNOLDSDirector, Digital StrategyPace