kingstone grange - lagan homes€¦ · kingstone grange is part of the expansion plan for the...

20
kingStonE gRangE KINGSTONE | HEREFORDSHIRE A development of 2, 3, 4 & 5 bedroom homes in this delightful village six miles from Hereford

Upload: others

Post on 28-May-2020

5 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

kingStonEgRangE

K I N G S T O N E | H E R E F O R D S H I R E

A development of 2, 3, 4 & 5 bedroom homes

in this delightful village six miles from Hereford

Page 2: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from
Page 3: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

A prestigious new development of 2, 3, 4 and 5 bedroom homes in the peaceful village of Kingstone, located in the

upper Wye Valley, near the City of Hereford.

A sensitive addition to the existing surroundings in the centre of the village, this exclusive collection of distinctive and beautifully built new homes offers an unrivalled way of

living, this unique development is creating a desirable new neighbourhood.

kingStonEgRangE

Page 4: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

WELCOME TO

HerefordSHIREHerefordshire has long been known as a centre for culture, from is its ancient history to the festivals and traditions of the modern era. Bordering the Black Mountains of Wales and the Forest of Dean, outdoor pursuits feature large. With acres of beautiful countryside and woodland right on the doorstep, there are plenty of opportunities to enjoy the great outdoors. From leisurely woodland walks to invigorating cycle rides, there are so many ways to enjoy an active lifestyle.

Hereford is a cathedral city and county town of Herefordshire lying astride the River Wye, approximately 16 miles east of the Welsh border. It is the market town and trading centre for the wider rural area, home to the famous Hereford breed of Cattle. It is also a centre for the brewing of cider and beer.

The Cathedral, home to the Hereford Mappa Mundi, a map of the known world from the late 13th century and stone bridge over the River Wye both date back to the 12th Century.

Page 5: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

Kingstone as a village has it’s own pub, the Bullring Inn, a Post Office and a number of local specialist shops and businesses, there are also established farm shops in the area for fresh produce. The development at Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities.

Hereford, just over six miles from Kingstone Grange, provides the main shopping location as you might expect, Waitrose, Tesco, Asda, Co-op and Morrison are all represented with many well know national stores. There are also numerous restaurant and leisure facilities to enjoy.

The Village itself benefits from it’s own Academy Trust comprising a Primary and a High School, both rated ‘Good’ by Ofsted and only a few minutes walk from the development. Other good and private schools are located in and around Hereford.

THE

Location

Gooses Foot Farm

Webton Court

Green Court

Dene Industrial

Estate

CentralPark

HanleyCourt

Kingstone & ThruxtonPrimary School

Kingstone High School

PostOffice

ChurchThe Bullring

Inn

Surgery

B 43 4 8

B 4 3 4 9

DEA

N

PO

OL

K I N G S T O N E

Kingstone is located in the upper Wye Valley, south west of Hereford, close to the Golden Valley, surrounded a patchwork fields and renowned areas of natural beauty. The River Wye winds its way from Wales passing through Hereford and through its wooded banks down to the River Severn at Chepstow. The Brecon Beacon National Park is a few miles to the south west.

The A465 main road into Hereford from Newport passes close to the village and the M50 which starts 16.3 miles to the east near Ross-on-Wye provides direct access to the M5 motorway.

The closest railway station is in Hereford providing with services by Arriva Train Wales to destinations along the South Wales coast to Fishguard and north to Manchester Piccadilly. It is also the terminus for West Midlands Trains to Birmingham and The Cotswold Line to Oxford.

Page 6: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

1

2

3

46

5

7

8

9

10

12

13

14

15

16

17

18

20

21

22

24

25

18

26

27

28

31

3432

29

30

41

42

36 37

40

38

39

35

43

46

47

49

51

50

53

54

55

10

4

34

32

1

2

1

14

1514

15

16

1716

17

18

19

19

23

23

25

27 27

2929

31

3233

41

42

43

4445

35

37

37

41

42

43

4445

4646

54

54

5

56

78

6

78

10

11

2222

21

4747

48

4849

4849

5051

5051

53

53

5252

52

1212

13

13

20

20

23

21

33

28 28

30

3233

34

44

45

35

36

36

39

40

6511

11

10

10

25

26

3839

38

40

31

34

24

24

14

17

18

19

19

52

5150

49

13

46

11

10

345

2

1

47

48Lagoon One

12

TWO BEDROOM HOMES

The Bantry Plot 17

The Bushmills Plots 6, 7, 8 & 9

THREE BEDROOM HOMES

The Cookstown Plots 4, 18, 24 & 52

The Enfield Plots 5, 12, 47 & 48

The Feeny Plot 14

The Carrickfergus Plots 15, 16, 49, 50 & 51

FOUR BEDROOMS

The Lettermore Plots 10 & 13

The Gorey Plots 2 & 11

The Katesbridge Plots 3 & 46

FIVE BEDROOMS

The Portadown Plot 1

The following plans are not to scale.

All dimensions are approximate and should not be used for carpets, appliance spaces or furniture.

Lagan Homes has a policy of continuous improvement and individual features may vary from time to time.

The computer generated images represent the house types, however elevational treatments, handing, garage position, fencing and landscaping may vary.

Please ask the sales adviser for details of specific plots.

THE

houSE typEsN

kingStonEgRangE

Page 7: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

Kitchen

Living / DiningEn suite

Bath

Bedroom 1

Bedroom 2 AC

Wardrobe

TWO BEDROOM HOME

PLOT 17

Ground Floor

Living / Dining 5.26 x 3.46m 17’3” x 11’4”

Kitchen 4.23 x 3.71m 13’10” x 12’2”

Bedroom 1 3.43 x 3.12m 11’3” x 10’3”

Bedroom 2 2.87 x 2.86m 9’5” x 9’5”

Maximum dimensions as shown by arrows on plan.

12

65

7

89

10

12

13

14

1516

17

18

2021

22

24

46

47

49

51

50

11

48

52

23

19

3

4

THE

BantRy

GROUND FLOOR

Page 8: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

Bath

Bedroom 1Bedroom 2

Store

Kitchen

Living / DiningHall

WC

Wardrobe

Landing

Store

THE

BushMillS

TWO BEDROOM HOMEPLOTS 6, 7, 8 & 9

First FloorBedroom 1 3.81 x 2.90m 12’6”* x 9’6”

Bedroom 2 3.81 x 3.27m 12’6” x 10’9”

Ground Floor

Living / Dining 5.61 x 3.81m 18’5” x 12’6”

Kitchen 3.59 x 1.58m 11’9” x 5’2”

Maximum dimensions as shown by arrows on plan.

Bath

Bedroom 1Bedroom 2

Store

Kitchen

Living / DiningHall

WC

Wardrobe

Landing

Store

GROUND FLOOR FIRST FLOOR

12

65

7

89

10

12

13

14

1516

17

18

2021

22

24

46

47

49

51

50

11

48

52

23

19

3

4

Page 9: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

THE

BushMillS

En suiteBath

Bedroom 1

Bedroom 2

AC

Store

Kitchen / DiningLiving

Hall

WC

Bedroom 3Wardrobe

Landing

THREE BEDROOM HOME PLOTS 4, 18, 24 & 52

First FloorBedroom 1 3.07 x 2.87m 10’1” x 9’5”

Bedroom 2 3.14 x 2.16m 10’4” x 7’1”

Bedroom 3 3.47 x 2.61m 11’5” x 8’7”

Ground FloorLiving Room 4.88 x 3.14m 16’0” x 10’4”

Kitchen / Dining 4.88 x 2.87m 16’0” x 9’5”

Maximum dimensions as shown by arrows on plan.

THE

CooKstown

En suiteBath

Bedroom 1

Bedroom 2

AC

Store

Kitchen / DiningLiving

Hall

WC

Bedroom 3Wardrobe

Landing

GROUND FLOOR FIRST FLOOR

12

65

7

89

10

12

13

14

1516

17

18

2021

22

24

46

47

49

51

50

11

48

52

23

19

3

4

Page 10: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

Bathroom

Bedroom 1

Bedroom 2

Store

Living Kitchen / Dining

Hall

WC

Wardrobe

Landing

Store

Bedroom 3

WC En suite

THE

ENfiiElD

THREE BEDROOM HOMEPLOTS 5, 12, 47 & 48

First FloorBedroom 1 3.68 x 2.94m 12’1” x 9’8”

Bedroom 2 2.88 x 2.78m 9’6” x 9’1”

Bedroom 3 2.78 x 2.69m 9’1” x 8’10”

Ground FloorLiving Room 5.69 x 2.94m 18’8” x 9’8”

Kitchen / Dining 5.69 x 3.86m 18’8” x 12’8”

Maximum dimensions as shown by arrows on plan.

Bathroom

Bedroom 1

Bedroom 2

Store

Living Kitchen / Dining

Hall

WC

Wardrobe

Landing

Store

Bedroom 3

WC En suite

GROUND FLOOR FIRST FLOOR

12

65

7

89

10

12

13

14

1516

17

18

2021

22

24

46

47

49

51

50

11

48

52

23

19

3

4

Page 11: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

THE

ENfiiElD

Bath

Bedroom 1

Bedroom 2

Kitchen

Living Room

Dining RoomHall

WC

Landing

Store

Bedroom 3

En suite

AC

THREE BEDROOM HOMEPLOT 14

First FloorBedroom 1 4.98 x 4.35m 16’4” x 14’3”

Bedroom 2 3.45 x 3.22m 11’4” x 10’7”

Bedroom 3 2.55 x 2.34m 8’4” x 7’8”

Ground FloorLiving Room 6.11 x 3.22m 20’1” x 10’7”

Kitchen / Dining 6.11 x 3.25m 20’1” x 10’8”

Maximum dimensions as shown by arrows on plan.

THE

FEEnY

GROUND FLOOR FIRST FLOOR

12

65

7

89

10

12

13

14

1516

17

18

2021

22

24

46

47

49

51

50

11

48

52

23

19

3

4

Page 12: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

En suite

Bath

Bedroom 1

Bedroom 2

Store

Kitchen / Dining

Living

Hall

WC

Bedroom 3

Wardrobe

Landing

THE

carricKfErgusTHREE BEDROOM HOME

PLOTS 15, 16, 49, 50 & 51

First FloorBedroom 1 3.83 x 2.78m 12’7” x 9’1”

Bedroom 2 3.00 x 2.78m 9’10” x 9’1”

Bedroom 3 2.65 x 1.97m 8’8” x 6’6”

Ground FloorLiving Room 4.86 x 3.81m 15’11” x 12’6”

Kitchen / Dining 2.83 x 4.02m 13’2” x 9’3”

Maximum dimensions as shown by arrows on plan.

En suite

Bath

Bedroom 1

Bedroom 2

Store

Kitchen / Dining

Living

Hall

WC

Bedroom 3

Wardrobe

Landing

GROUND FLOOR FIRST FLOOR

12

65

7

89

10

12

13

14

1516

17

18

2021

22

24

46

47

49

51

50

11

48

52

23

19

3

4

Page 13: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

En suite

Bathroom

Bedroom 1

Bedroom 2

AC

Store

Living

Kitchen / Dining

Hall

WC

Bedroom 3

Wardrobe

LandingBedroom 4 / Study

Study

FOUR BEDROOM HOMEPLOTS 10 & 13

First FloorBedroom 1 3.42 x 3.19m 11’3” x 10’6”

Bedroom 2 3.98 x 3.33m 13’1” x 10’11”

Bedroom 3 3.52 x 3.19m 11’7” x 10’6”

Bed 4 / Study 3.33 x 2.96m 10’11” x 9’9”

Ground FloorLiving Room 5.11 x 3.21m 16’9” x 10’6”

Kitchen / Dining 7.06 x 4.97m 23’2” x 16’3”

Study 3.21 x 1.85m 10’6” x 6’1”

Maximum dimensions as shown by arrows on plan.

THE

LEttERmorE

En suite

Bathroom

Bedroom 1

Bedroom 2

AC

Store

Living

Kitchen / Dining

Hall

WC

Bedroom 3

Wardrobe

LandingBedroom 4 / Study

Study

GROUND FLOOR FIRST FLOOR

12

65

7

89

10

12

13

14

1516

17

18

2021

22

24

46

47

49

51

50

11

48

52

23

19

3

4

Page 14: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

En suiteBath

Bedroom 1

Bedroom 2

AC

Store

Kitchen / Dining Living Room

Study

Hall

WC

Bedroom 4

Bedroom 3

Wardrobe

Landing

THE

goReyFOUR BEDROOM HOME

PLOTS 2 & 11

First FloorBedroom 1 4.01 x 3.25m 13’2” x 10’8”

Bedroom 2 3.57 x 2.30m 11’9” x 9’10”

Bedroom 3 2.93 x 2.40m 9’7” x 7’10”

Bedroom 4 2.29 x 1.92m 7’6” x 6’4”

Ground FloorLiving Room 6.04 x 3.25m 19’10” x 10’8”

Kitchen / Dining 6.04 x 3.44m 13’3“ x11’4”

Study 2.05 x 1.73m 6’9” x 5’8”

Maximum dimensions as shown by arrows on plan.

En suiteBath

Bedroom 1

Bedroom 2

AC

Store

Kitchen / Dining Living Room

Study

Hall

WC

Bedroom 4

Bedroom 3

Wardrobe

Landing

GROUND FLOOR FIRST FLOOR

12

65

7

89

10

12

13

14

1516

17

18

2021

22

24

46

47

49

51

50

11

48

52

23

19

3

4

Page 15: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

Bath Bedroom 1Bedroom 2

Living

Kitchen / DiningHall

WC

Landing

Store

Bedroom 3

Bedroom 4

AC

En suite

AC

FOUR BEDROOM HOMEPLOTS 3 & 46

First FloorBedroom 1 4.20 x 3.45m 13’9” x 11’4”

Bedroom 2 3.45 x 3.22m 11’4” x 10’7”

Bedroom 3 3.24 x 2.54m 10’8” x 8’4”

Bedroom 4 2.54 x 2.34m 8’4” x 7’8”

Ground FloorLiving Room 6.11 x 3.21m 20’0” x 10’7”

Kitchen / Dining 6.11 x 3.24m 20’0” x 10’8”

Maximum dimensions as shown by arrows on plan.

THE

KateSbRidgE

Bath Bedroom 1Bedroom 2

Living

Kitchen / DiningHall

WC

Landing

Store

Bedroom 3

Bedroom 4

AC

En suite

AC

GROUND FLOOR FIRST FLOOR

12

65

7

89

10

12

13

14

1516

17

18

2021

22

24

46

47

49

51

50

11

48

52

23

19

3

4

Page 16: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

Bath

Bedroom 1

Bedroom 2

Kitchen

LivingDining

Hall

WC

Wardrobe

Landing

Store

Bedroom 3

Bedroom 4

Wardrobe

AC

Wardrobe

Wardrobe

Dressing

Bedroom 5Store

En suite

En suite

Utility

Study / Snug

THE

PoRtadown

FIVE BEDROOM HOMEPLOT 1

First FloorBedroom 1 3.78 x 2.75m 12’5” x 9’0”Bedroom 2 4.85 x 3.61m 15’11” x 11’10”Bedroom 3 3.73 x 3.14m 12’3” x 10’4”Bedroom 4 3.45 x 2.63m 11’4” x 8’8”Bedroom 5 3.10 x 2.99m 10’2” x 9’10”

Ground FloorLiving Room 6.75 x 3.73m 22’2” x 12’3”Kitchen 5.40 x 4.36m 17’9” x 11’3”Utility Room 2.18 x 1.85m 7’2” x 6’1” Dining Room 4.36 x 3.23m 14’3” x 10’7”

Study/Snug 3.10 x 2.99m 10’2” x 9’10”

Dimensions as shown by arrows on plan.

Bath

Bedroom 1

Bedroom 2

Kitchen

LivingDining

Hall

WC

Wardrobe

Landing

Store

Bedroom 3

Bedroom 4

Wardrobe

AC

Wardrobe

Wardrobe

Dressing

Bedroom 5Store

En suite

En suite

Utility

Study / Snug

GROUND FLOOR FIRST FLOOR

12

65

7

89

10

12

13

14

1516

17

18

2021

22

24

46

47

49

51

50

11

48

52

23

19

3

4

Page 17: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

The The The The The The The The The The Bantry Bushmills Cookstown Enfield Feeny Carrickfergus Lettermore Gorey Katesbridge Portadown

*Choices are dependent on stage of construction, please ask the sales adviser for details. This specification is for guidance only. We recommend that you inspect the full specification prior to reservation and confirm all details with the sales advisor at point of purchase. We reserve the right to change or substitute alternative items of the same quality. Specification is correct at the time of printing. Please note TV and telephone points only are provided, purchaser to arrange own connections, including extensions.

Gas fired central heating system with Ideal Logic boiler and cylinder Ideal Logic combination boilerDual-zone heating PVCu windows with double glazing, white colour external - white internalPVCu French doors to gardensComposite front door with letterbox, spy hole and chain Outside light by front door with PIR sensor and mains wired doorbell Spot-lights to kitchen, bathrooms/en suites, others generally pendant, energy saving bulbs White switches Fitted kitchen with choice of colour of units, doors and worktop from standard choice range*Zanussi integrated double oven Zanussi built under-counter double ovenFour burner hobFive burner hobExtractor fan in kitchenStainless steel splashback to hobGlass splashback to hobStainless Steel one and a half bowl sink with mixer tap in kitchenStainless Steel single bowl sink in utility roomSpace for a washing machineKitchen base unit fitted with plumbing only for dishwasherIntegrated dishwasherSpace for free standing fridge-freezerIntegrated fridge-freezer Ideal Standard sanitaryware ‘Tesi’ range with Cerafix brassware Main bathroom with exposed shower unit and Tempo bath with bath shower screen Main bathroom with hand held hair rinse only to Tempo bathMain bedroom en suite - Idealrain shower with riser-rail showerEn suite 2 - Ideal riser-rail showerCeramic wall tile splashback to cloakroomCeramic wall tiling - half height to walls with sanitaryware in bathroomCeramic wall tiling - full height to bath zoneCeramic wall tiling - full height to en suite shower enclosureShaver point to master bedroom en suite Plastered ceilings finished in white, plastered walls finished in snowflake MDF architraves and skirting, chrome ironmongery, wardrobe shelf and hanging rail in wardrobes Media plate to living roomMains wired smoke detectors with battery back up TV aerial point to living room and master bedroom Telephone outlet to master bedroom and main entry location Double socket with USB port to kitchen and master bedroom Riven slabs to front door and patio areas. Topsoil only to rear garden. Outside tapNHBC Buildmark warranty

SpEcification

Page 18: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

Lagan Homes has been building outstanding homes for over 30 years. In that time it has provided thousands of people with homes they love and that suit their lifestyle. They are desirable homes because of their designs and how they are made to enhance how one lives.

Environmental

Our new homes are energy-efficient with high levels of insulation thereby reducing heat loss and your fuel bills. They achieve energy efficiency ratings far in excess of the average.

Safety & Security

Double glazing, window locks*, 3 point locking system to main doors, smoke, heat and carbon monoxide detectors and security alarms are installed throughout giving home owners peace of mind and potentially lower insurance premiums. (*window locks - excluding emergency escape windows).

New Home Warranty

A 10 year Buildmark warranty will be available for all homes at Kingstone Grange from NHBC which is responsible for setting the standards of the house-building industry.

Your New Home

Owners have the satisfaction of knowing that Kingstone Grange represents a team effort involving the dedication, commitment and expertise of our finest architects and craftsmen. Owners will also benefit from a full turnkey finish. Please see our detailed specification.

Built in the right place in the right way, in the right style, by the right people.

We recognise that each of our purchasers may have unique requirements, so in additional to our generous standard specification, we also offer a range of optional extras to enhance your new home.

Tailor your home to your own unique requirements with our range of bespoke upgrades and additions, which can then be included during the construction process to ensure that your home is just the way you want it on the day you move in.

Optional extras will depend upon the stage of build but can include:

• Kitchen unit, worktop and lighting upgrades

• Kitchen appliance upgrades

• Bathroom upgrades and extra tiling

• Fitted carpets, floor tiling and wooden flooring

• Extra electrical, lighting and BT points

• Hard landscaping

Please ask the sales advisor for full details and pricing.

why choose

Lagan homEsTHE

Optional EXtraS

Photographs taken from a previous Lagan Homes development.

Page 19: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

We appreciate that buying a home is one of the most important financial decisions you will make. Therefore we aim to provide you with a quality new home, make the buying process as simple as possible and provide you with good customer service at all times.

Our Customer Charter sets out the help we will provide to you throughout the moving process and after you have moved in. We will:

1 1 Ensure that all our marketing and advertising is clear and truthful, and use clear and fair terms and conditions in our sale contract.

2 Ensure that all our marketing and advertising complies with the Consumer Protection Regulations.

3 Provide you with detailed information about the home you are buying and guidance regarding the choices and optional extras available to you.

4 Explain a checklist of detailed information regarding the specification of your home, together with details of the surrounding development.

5 Explain the terms of your reservation.

6 Explain the steps involved in buying a new home, moving in, maintaining your new home, together with details of warranties and guarantees and our after sales service.

7 Provide you with information for running-in and maintaining your new home together with instructions for your appliances and applicable warranties and guarantees for your home. We will also give you a copy of your meter readings for you to check when you get your first utility bills.

8 Provide you with regular updates on the construction progress of your home and when it will be ready. An exact moving-in date will be given when our formal 10 working days Notice to Complete is issued.

9 Invite you to visit your new home before you move in so we can demonstrate to you how everything works including:

• How to operate the heating and water systems

• How to use your kitchen appliances

• The location of stopcocks, fuse box and meters

10 For the first 2 years, cover you in conjunction with NHBC, against physical damage to your home resulting from a failure to meet NHBC construction standards. We will explain what is covered, what to do if you have an emergency, and who to contact.

11 Provide you with a full 10 year warranty against serious construction defects. There are limitations to the cover and these are fully explained in the NHBC Buildmark Cover document, which you will receive from your solicitor.

12 Ensure you receive Health and Safety advice when visiting a development, and when you have moved in.

13 Arrange for our site manager to visit you after you have moved into make sure you have settled in, and answer any questions you may have. He will also arrange a second visit around 4 weeks after you have moved in, again to address any issues which may have arisen. After these 2 visits we would ask that you report any further concerns to our Customer Care Department.

14 Provide a prompt and courteous after sales service. To enable us to respond within the timescales shown below, our after sales service procedure is:

• For non-emergency service requests, you should contact your Customer Care Department by email or telephone. We aim to respond as soon as we can, normally within 2 working days.

• In the unlikely event of an emergency, we provide a 24 hour, 365 day service for a full 2 years. We aim to respond as soon as possible, usually within 2 hours, and arrange for an emergency visit where appropriate.

• Where spare parts or materials are required this may affect our response times, but we try to solve all problems within 28 days.

• Under the terms of the NHBC Buildmark, defects will be dealt with, but you remain responsible for wear and tear, decorating and routine maintenance.

15 Give you access to our Formal Complaints Procedure if we fail to meet your reasonable expectations within a reasonable timescale. In the unlikely event that we are still unable to agree matters, we will utilise the NHBC third party dispute resolution service.

THE

Lagan homES Customer Charter

Page 20: kingStonE gRangE - Lagan Homes€¦ · Kingstone Grange is part of the expansion plan for the village which may bring with it enhanced facilities. Hereford, just over six miles from

HEREFORD

Ross-on-Wye

GLOUCESTER

WORCESTER

GreatMalvern

Ledbury

CARDIFFBRISTOL

BuilthWells

Leominster

Usk

MerthyrTydfil

Monmouth

Stroud

Abergavenny

Chepstow

B R E C O N

B E A C O N S

M50

M5

M5

M4

RI V E R S E V E

RN

KINGSTONE

M4

NewportCaerphilly

01295 201050www.lagan-homes.com

Kingstone Grange, Kingstone, Herefordshire

TRAVEL

BY ROAD

Hereford 6.5 miles

Ross-on-Wye 15.8 miles

M50 16.0 miles

Leominster 19.4 miles

Gloucester 32.4 miles

Worcester 32.5 miles

Cardiff 52.4 miles

Bristol 60.2 miles

BY RAIL (Hereford Station) 7.6 miles

Newport (links to London) 43 mins

Cardiff Central 59 mins

Worcester 40 mins

Birmingham New Street 85 mins

Oxford 122 mins