kiosks for inmate banking

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2009 CTA CONFERENCE 2009 CTA CONFERENCE KIOSK TECHNOLOGY KIOSK TECHNOLOGY Presented by Rodney Kueffer Presented by Rodney Kueffer Missouri Dept. of Corrections Missouri Dept. of Corrections

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Page 1: Kiosks for Inmate Banking

2009 CTA CONFERENCE2009 CTA CONFERENCEKIOSK TECHNOLOGYKIOSK TECHNOLOGY

Presented by Rodney KuefferPresented by Rodney Kueffer

Missouri Dept. of CorrectionsMissouri Dept. of Corrections

Page 2: Kiosks for Inmate Banking

In the beginning…In the beginning…

Started the kiosk project in 2001Started the kiosk project in 2001

First time offenders were allowed to First time offenders were allowed to directly access information on our directly access information on our networknetwork

Page 3: Kiosks for Inmate Banking

Why we started…Why we started…

Reduce staff workloadReduce staff workloadExpanded hours of service to Expanded hours of service to

offendersoffendersIncreases offender awarenessIncreases offender awarenessPotential profit centersPotential profit centers

Page 4: Kiosks for Inmate Banking

Problems we encountered…Problems we encountered…

Connectivity Connectivity Heat inside the unitsHeat inside the unitsMonitor touch screens slippingMonitor touch screens slippingManual rebootsManual rebootsSecuring pin numbersSecuring pin numbersStaff playing with computersStaff playing with computersMaintenanceMaintenance

Page 5: Kiosks for Inmate Banking

Solutions we came up Solutions we came up with…with…New Elo Touch screensNew Elo Touch screensNew Processing UnitsNew Processing UnitsRemoved all applications on CPURemoved all applications on CPUNew method of issuing pin numbersNew method of issuing pin numbersRemote monitoring & diagnosticsRemote monitoring & diagnosticsAuto & Remote reboot applicationsAuto & Remote reboot applicationsMaintenance ProgramMaintenance Program

Page 6: Kiosks for Inmate Banking

Technology…Technology…

iSeries computing platformiSeries computing platformIBM WebSphere Application ServerIBM WebSphere Application ServerDB2 for i relational databaseDB2 for i relational databaseLinux operating system on a thin Linux operating system on a thin

clientclientOperating software and drivers reside Operating software and drivers reside

on a flash driveon a flash drive

Page 7: Kiosks for Inmate Banking

Components…Components…

Kiosk EnclosureKiosk EnclosureKIS KW613 wall mount unitKIS KW613 wall mount unit

ProcessorProcessorVia EPIA-LNI000EaG mini-ITXVia EPIA-LNI000EaG mini-ITX

MonitorMonitorElo Intellitouch 15” LCD 1537LElo Intellitouch 15” LCD 1537L

Page 8: Kiosks for Inmate Banking

Kiosk Features…Kiosk Features…

All metal cabinet; no All metal cabinet; no plastics, fiberglass, or plastics, fiberglass, or compositescomposites

Stainless steel frontsStainless steel fronts Powder coated Powder coated

exteriorexterior Dual security locksDual security locks No keyboards, all No keyboards, all

applications are touchapplications are touch Wall mount, all wires Wall mount, all wires

are secureare secure

Page 9: Kiosks for Inmate Banking

Pin Numbers…Pin Numbers…

4 digit numbers4 digit numbers Distributed via the Distributed via the

canteencanteen Scratch off material Scratch off material

secures pin numbersecures pin number Updated hourlyUpdated hourly Same pin number is Same pin number is

used for phone callsused for phone calls Caseworker can Caseworker can

assign pin numberassign pin number

Page 10: Kiosks for Inmate Banking

Current offender applications…Current offender applications…

Banking ServicesBanking ServicesTelephone ServicesTelephone ServicesPin ServicesPin Services

Current staff application…Current staff application…

Debit Card ReleaseDebit Card Release

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Future Applications…Future Applications…

Canteen Canteen PurchasingPurchasing

Medical Service Medical Service RequestRequest

Probation & Parole Probation & Parole Field OfficesField OfficesCheck inCheck inUpdate InformationUpdate InformationCheck fees owedCheck fees owedMake PaymentsMake Payments

Tracking Offender Tracking Offender PropertyProperty

33rdrd Party Vendor Party Vendor SalesSalesMusicMusicEmailEmailClothing Clothing

Page 35: Kiosks for Inmate Banking

Statistics…Statistics…

Currently have 160 units state-wideCurrently have 160 units state-wideApproximately 500,000 hits per Approximately 500,000 hits per

monthmonthEach offender uses a kiosk Each offender uses a kiosk

approximately 28 times each monthapproximately 28 times each monthDepending on functionality, a ratio of Depending on functionality, a ratio of

1 kiosk to every 100 offenders seems 1 kiosk to every 100 offenders seems to work bestto work best

Page 36: Kiosks for Inmate Banking

Technology Partners…Technology Partners…

Huber & AssociatesHuber & AssociatesKiosk Information SystemsKiosk Information SystemsPublic Communication ServicesPublic Communication Services