km asia 2009

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Using knowledge management to advance

your organisation during times of change

Dave SnowdenFounder and Chief Scientic Ofcer,

Cognitive Edge Pte Ltd

www.km as ia .com

Hear knowledge management experts investigate issues such as sustainability and

prosperity, enterprise-wide collaboration, social networks and new media, knowledge

transfer and continuity Hear industry case studies from practitioners representing various Asia-Pacic nations

Network with KM professionals from all around the world

Collaborate and share knowledge during interactive sessions: the reverse brainstorming

session and the interactive MAKE panel discussion

Identify and examine information and collaborative tools and their practical application

within the business

Gain one on one expert advice from our international KM experts during our interactive

post-conference workshops

Media Partners:

Supported by:Official COPs:

Online Partners:

Asia Pacic case studies:

Singapore Armed Forces, Ministry of Defence

Asian Development Bank

Eureka Forbes Ltd

Tech Mahindra Ltd

Shell Global Solutions (Malaysia)

Water Corporation

S u n t e c S i n g a p o r e I n t e r n a t i o n a l

C o n v e n t i o n & E x h i b i t i o n C e n t r e

International keynotes:

Official Newspaper Partner:

Produced By:

Early Bird OfferSAVE 10%

valid until 23/10/2009

Mary Lee KennedyExecutive Director, Knowledge and

Library Services,

Harvard Business School

David GurteenFounder,

Gurteen Knowledge

John P. GirardAssociate Professor,

Minot State University

Marion GeorgieffChief Knowledge Ofcer

U.S. Secret Service

24 - 26 November 2009

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DAY ONE Tuesday, 24 November 2009

KM Asia is one of the longest standing events, and one that has over the years attracted some of the major names in both the theory and practice

of knowledge management. It has also centred knowledge management in the region attracting delegates from many countries.

This year is no exception. For me it is an opportunity to greet old friends and meet new ones. I rst met Mary Lee Kennedy when she worked

for Microsoft before she moved to Harvard and thence to her own business. I can speak no more highly than to say that when I was in Redmond

earlier this year she was still remembered as a pioneer. David Gurteen single-handedly created and maintains one of the major public resources of

knowledge management. He has run his popular KCafs on four continents and I anticipate he will distil the wisdom gained from those events as a

keynote speaker.

John Girard and Marion Georgieff bring an American perspective to the event. Marions background in articial intelligence and experience

working within a major U.S. agency provide a complement to the consultancy and research experience that John brings as he has done through his

books. Aside from the keynotes we have a range of practitioner case studies, we hear from MAKE award winners, in addition to a broad range of

workshops. I thoroughly enjoyed the Experienced KM Practitioner workshop that I ran at KM Australia in August and Im pleased that ARK have

decided to repeat the post-conference session in Singapore.

A mixture of theory and practice, a chance to take part in workshops and in the multiple and valuable conversations that always take place

between delegates, KM Asia is an event not to be missed.

Dave Snowden, Emeritus Director, KM Asia 2009

Welcome to KM Asia 2009

8.15 Registration and refreshments

8.45 Chairpersons opening remarks

9.00 International keynote address

Digital scholarship: what it might mean for knowledge

production?

We are living in a transformational period in information

sharing and knowledge creation history. Scholars,

one of the primary generators of new knowledge in most

societies exhibit new ways in which ideas are generated,

information is expanded and new knowledge disseminated.

Called digital scholarship, this is particularly true of scholarsin the sciences, as well as in applied elds such as law, business,

medicine, education and public policy.

The following will be addressed:

Major shifts in research processes and information behaviour

as evidenced by digital scholarship

Digital scholarship applied to real life problems

Calls to action on yet unresolved knowledge production

challenges presented by digital scholarship

Mary Lee Kennedy, Executive Director, Knowledge and Library

Services, Harvard Business School

9.45 Platinum sponsor keynote

10.30 Exhibition break

11.00 Practitioner case study

Effectively implementing KM

Sowing the seed: establishing the need and initiating KM

Addressing challenges in internal implementation

Making KM visible: marketing the KM brand internally

Establishing people and governance initiatives

Outlining the KM vision and framework

Key learnings and the way ahead

Nilesh Dabke, Senior Consultant, Tech Mahindra Ltd

11.45 Practitioner case study KM initiatives: engaging staff

What are the current barriers?

What will it take for staff to contribute?

How to sustain

How to reward and give recognition

What works and what does not

Rita Nangia, Senior Advisor, Ofce of Information

Systems and Technology, Asian Development Bank

12.25 Extended exhibition break

1.25 Gold sponsor session


The TLC of KM: understanding and applying the

enablers of knowledge management

How organisational leaders can apply the enablers of

knowledge management to achieve a competitive

advantage

Lessons of leaders who successfully enabled a knowledge

environment we will also learn from some leaders who

were not so successful

Improving organisational effectiveness through

the application of simple ideas that work in complex

environments

John P. Girard, Associate Professor, Minot State University


The making of eSILK - a Web 2.0 KM system

eSILK is an acronym for enterprise System for Innovation,

Learning and Knowledge, a workplace portal designed for the

Ministry of Defence, Singapore. This presentation will trace

the evolutionary journey of eSILK and gives an overview of

how Web 2.0 and other KM technologies were incorporated

into this knowledge portal.

Tan Bee Thiam, Project Manager - AcquisitionDepartment, IT Projects Management;

Shirlyn Lim, Knowledge Architect, SAF CIO Ofce,

Singapore Armed Forces, Ministry of Defence


4.00 Silver sponsor session

4.35 Interactive session:

Reverse brainstorming session

How do you utterly and totally destroy openness and

transparency within an organisation and ensure that people

wont collaborate or share their knowledge?

Facilitated by: David Gurteen, Founder, Gurteen Knowledge

6.35 Chairpersons closing remarks and end of day one

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DAY TWO Wednesday, 25 November 2009

8.15 Registration and refreshments

8.45 Chairpersons opening remarks


Working across silosOne of the perennial problems in both KM and IM is getting

people to share material across silos. The need for joined up

thinking is common to industry and government alike, linking

and connecting material.

The following will be addressed:

Ethical issues associated with information and knowledge

sharing

Sharing metadata not data, creating a system by which

knowledge can be volunteered in the context of need

Building human networks across silos

New organisational forms for cross silo knowledge working

Dave Snowden, Founder and Chief Scientic Ofcer,

Cognitive Edge Pte Ltd

9.45 Diamond sponsor keynote



Shells BedROCK for knowledge retentionKnowledge retention is vital to business continuity and success in

any industry, but more so in the oil and gas sector due to its

complexity and scarcity of human capital. This presentation

focuses on Shell Global Solutions efforts in knowledge retention.

History of knowledge retention at Shell

The knowledge retention process

The hits and misses of knowledge retention

What does the future hold?

Siew Hoong Aw, Knowledge/Information Manager, Shell Global

Solutions (Malaysia)


Lets talk about, is your knowledge worth retaining?

Have you considered the meaning of knowledge? You have?

Care to talk about it?

Whats in your black box of knowledge? Yes, you have one.

I have one, and the person sitting next to you has one.

Care to talk about it?

Why do you run when you see the CKO coming? Could it

be you are troubled by thoughts in which your knowledge

may be of questionable value? Lets talk about it.

I have another question, which I have to ask in person. We

can talk about it. Okay?

Marion Georgieff, Chief Knowledge Ofcer, U.S. Secret Service

2.30 Extended exhibition break


Effectively implementing KM in a geographically

dispersed organisation

Introducing KM platforms

Promoting hybrid KM environments

Being innovative in addressing a large workforce Encouraging knowledge volunteerism

Sustaining KM implementation and maintaining continuity

Shubha Ashraf, Dy. General Manager - Knowledge

Management, Eureka Forbes Ltd

2.10 Gold sponsor session



People 2.0: working in a 2.0 world

KM and the world of work are on the brink of a profound

transformation

We are no longer consumers of goods, services or

education - we are prosumers

Moving from a command and control world to a

participatory world

The deep implications for KM as we transition from KM 1.0

to KM 2.0 or Social KM

The need to open up and grasp the potential that the new

tools offer us

The real challenge is in our mindsets - both managers and

individuals

David Gurteen, Founder, Gurteen Knowledge


Sustaining KM during the nancial crunchDealing with probable talent shortages

Developing knowledge plans

KM implementation and KM benets during times of

economic change

The composition of the KM team within an organisation

What strategies should the KM practitioner

take to stay relevant in an organisation?

Mary Papachristos, Manager, Technology & Research

Management, Water Corporation

4.45 Interactive MAKE panel discussion

This is your chance to gain an insight into the views of our

award winning experts. Hear a short overview from each of

the panel speakers about their organisations recent work

that led them to achieving the prestigious MAKE accolade.

Youll then be given the opportunity to pose your questions

and gain a better understanding about the key factors

involved in their successful knowledge management

journeys.

Moderated by: Patrick Lambe, Secretary to the iKMS KM

Excellence Awards; Co-founder, Straits Knowledge

Panellists: Kim Hai Neo, Division Manager (Information

Strategies), Singapore Armed Forces, Ministry of Defence;

Shubha Ashraf, Dy. General Manager - Knowledge

Management, Eureka Forbes Ltd

5.45 Chairpersons closing remarks and end of conference

www.kmas ia .com

However, attempts to create shared systems run into ethical,

behavioural and technical barriers that appear insurmountable.

In practice, faced with a real need, few people will refuse to

help out a colleague. However, asked to share what they know

without the context of a genuine need, they will either refuse,

or fail to share in practice.

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POST-CONFERENCE WORKSHOPSThursday, 26 November 2009

WorkshopA

Collectiveintelligenceforeverydaystrategy

9.30-12.30

Facilitated by:Mary Lee Kennedy, Executive Director;Gosia Stergios, Knowledge and Information Programs Analyst,Knowledge and Library Services, Harvard Business School

Mary Lee Kennedy is the Executive Director of Knowledge and Library Services at Harvard Business School. She is responsible for the Schoolsknowledge and information management strategy and its implementation. Prior to Harvard, Mary Lee held knowledge management positionswith global responsibility for Microsoft Corporation and Digital Equipment Corporation. As an independent knowledge management consultantMary Lee works for non-prot, for-prot, and governmental organisations, as well as for international institutions.

Gosia Stergios is a Knowledge and Information Programs Analyst at Harvard Business School, Knowledge and Library Services (KLS). She conductsan environmental scan of the information industry and pilots innovative information products and services at KLS. Before joining KLS, she heldknowledge management positions at Mercer Management Consulting and the Andersen Consulting/Accenture Institute for Strategic Change.About the workshop:Many organisations suffer from the inability to bring strategy into the everyday work of the organisation so that anyone can identify howtheir tasks impact the organisations primary objectives. This workshop will enable managers to implement a process to engage the collectiveintelligence of the organisation in ongoing strategy validation and renewal.

It will introduce three specic tools:1) Idea prioritisation

2) Collective trends analysis3) Verication via prediction markets

After attending this workshop, managers will be able to design and introduce a similar plot within their own organisation.

WorkshopB

TheGurteenknowledgecafmasterclass

9.30-12.30

Facilitated by:David Gurteen, Founder, Gurteen Knowledge

David Gurteen has over 30 years experience working in high technology industries. Today he works as an independent facilitator to help peopleachieve results through innovating, sharing, learning and working more effectively together. David is the Founder of the Gurteen KnowledgeCommunity - a global learning network of over 15,000 people in 154 countries who share and learn from each other and who strive to see the

world differently, think differently and act differently. He is well known for his Gurteen Knowledge Cafs and knowledge sharing workshopsthat he runs regularly in London and around the world.About the workshop:Knowledge sharing is a key issue for KM and for organisational success. But real knowledge sharing requires an open mindset and continuesto be a challenge for many organisations. In fact, it can be difcult to even get people to talk openly to one another other about their speciccorporate interests, opportunities and responsibilities.

The knowledge caf is a tool that is used to share tacit knowledge. It can be used within teams or communities of practice to questionentrenched assumptions, to help facilitate learning from others and gain a deeper collective understanding of a subject through conversation.

This workshop is designed to help you: Understand the importance of conversation within your business Design and run knowledge cafs Use knowledge cafs to solve specic business problems and challenges Create opportunities in your organisation for creative conversation

WorkshopC

Beingasuccessfulknowledgeleader

9.30-12.30

Facilitated by:Arthur Shelley, Founder, Intelligent Answers; Author, The Organizational Zoo

Arthur Shelley is the Founder and CEO of Intelligent Answers, a niche consultancy focused on capability development and knowledge strategy. Inhis former role of Global Knowledge Director at Cadbury Schweppes, he initiated and facilitated virtual global communities to leverage knowledge,exchange ideas and increase productivity. He is the author of Being a Successful Knowledge Leaderand The Organizational Zoo, A Survival Guideto Workplace Behavior. Arthur is also the Knowledge Management Coordinator for RMIT Universitys MBA program and conducts research onknowledge strategy and behaviours.About the workshop:Successful leadership of knowledge programs is within reach. This interactive workshop will explore the attributes that successfulknowledge leaders possess that enable them to make the difference between successful programs and failure.

Discover the 20 capability development themes from the new Ark report Being a Successful Knowledge Leader Learn how behaviour, attitudes, culture and environmental aspects inuence these capabilities Understand their impacts on decision making and outcomes Discuss the practical implications of some successful programsYou will engage in conversations that matter around what will work best for you in your context. You will investigate how the knowledgeframework can be applied within your organisation.

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POST-CONFERENCE WORKSHOPSThursday, 26 November 2009

WorkshopD

KMfortheexperiencedpractitioner

WhatarethebigissuesinKMatthemoment?

1.30-4.30

Facilitated by:Dave Snowden, Founder and Chief Scientic Ofcer, Cognitive Edge Pte Ltd

Dave Snowden has been one of the leading gures in the movement towards integration of humanistic approaches to knowledge management

with appropriate technology and process design. Well known for his work on the role of narrative and sense making, he is an entertaining speakerand a formidable realist, and one of the few thought leaders who can bring together the academic and practitioner perspectives into a single,comprehensible purview.

About the workshop:This workshop is intended for people with experience in knowledge management, and is designed to explore some of the major issues andopportunities facing KM at the moment. The day will be facilitated by Dave Snowden who will also provide participants with an opportunity toexperience complex systems approaches to facilitation of group meetings, using open source methods developed by Cognitive Edge.

The subjects will be determined by the participants, however may include:

Where is knowledge management going? What are the foundation disciplines for KM; where should we look for inspiration? How to engage senior management The relationship of social computing to knowledge management Knowledge management approaches to decision support and risk management What do we need to give up? Are there any sacred cows in KM?The workshop welcomes all practitioners who are veterans in the eld of knowledge management.

WorkshopE

Theleadersguidetoknowledgemanagement:drawingonthepasttoenhancefutureperformance

1.30-4.30

Facilitated by:

John P. Girard, Associate Professor, Minot State University;

JoAnn L. Girard, Co-founder and Managing Partner, Sagology

John P. Girard is an author, award winning researcher, speaker and Associate Professor of Management at Minot State University

where he is actively engaged in academic research. John is Co-author of The Leaders Guide to Knowledge Management: Drawing

on the Past to Enhance Future Performancepublished by Business Expert Press, a copy of which will be provided to all workshop

participants.

John has spoken in the United States, Canada, Europe, Asia, Africa, Australia, and South America at several reputable events. He hasundertaken training and consulting assignments for clients such as the Department of National Defence, Canadian Forces College,

Canadian International Development Agency, U.S. Department of Labor, Job Corps, and the Dubai Municipality.

For more information, see www.johngirard.net

JoAnn L. Girard is the Co-founder and Managing Partner of Sagology, a rm that focuses on connecting people with people to collaborate and

share knowledge. JoAnn is Co-author of The Leaders Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance

published by Business Expert Press in 2009.

About the workshop:Today when most executives consider the intellectual capital of their organisation, they focus on the present. They seek tools and techniques toexploit their organisational knowledge for some immediate gain. There is an emerging shift in thinking that will provide a lasting competitiveadvantage the shift is from the present to the future.

This workshop will focus on what executives should be doing now (or soon) to ensure the next generation of organisational leaders know whatwe knew. In other words, are we creating organisational memories today which will be useful to the next generation of leaders? Will todays baby

boomer based practices pass the test of time? Are our current processes the most relevant ones for the next generation of organisational leaders?

WorkshopF

Askingtherightquestions

1.30-4.30

Facilitated by:Marion Georgieff, Chief Knowledge Ofcer, U.S. Secret Service

Marion Georgieffs federal career of 26 years includes positions of Chief Knowledge Ofcer, Deputy Chief Information Ofcer, acting AssistantDivision Chief of Applications Architecture, Branch Chief (Programs, Plans & Policy), Articial Intelligence Specialist and Computer Specialist.

Prior to his federal career, Mr Georgieff was Lead Scientist II of the Biochemistry Section for the Albuquerque National Laboratories, and QualityControl Chemist for International Minerals and Chemical Corporation.

About the workshop:Organisations lose situational knowledge through employee resignations, retirements, and rotations/promotions (R), and in many organisationsrarely are the aspects of situational knowledge captured before employees leave. If aspects of R have been captured, its been by happenstance,i.e., without knowledge management all you have is happenstance. Considering the high rate of potential baby boomer retirements, ishappenstance good enough? Perhaps you simply havent evaluated the loss of knowledge. Perhaps R is expendable, i.e., hire more replacements.If so, what do the remaining employees infer from this type of thinking and action? If people are important to the organisation as leadership hasvoiced, then how can knowledge retention by happenstance be good enough? Endless questions to ponder!CKO Georgieff will augment his keynote presentation Lets talk about, Is your knowledge worth retaining? with this workshop to facilitate alearning discussion of do you fear knowledge retention?and what to do with your fear?

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Booking conditions

1. Bookings can be submitted at any stage prior to the event, subject to availability. A limited allocation isbeing held and booking early is therefore recommended.In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded.

2. Payment must be received in full prior to the course.3. All speakers are correct at the time of printing, but are subject to variation without notice.4. If the delegate cancels after the booking has been accepted, the delegate will be liable to the following

cancellation charges:- Cancellations notified over 45 days prior to the event will not incur a cancellation fee.- In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellationfee will be charged.

- For cancellations received less than 30 days prior to the event, the full delegate rate must be paidand no refunds will be available.

5. All bookings submitted by e-mail, fax, or over the telephone are subject to these booking conditions.6. All cancellations must be received in writing.7. Ark Group will not be held liable for circumstances beyond their control which lead to the

cancellation or variation of the programme.8. This contract is made under the law of the Republic of Singapore.9. Delegates are responsible for their own travel, accommodation and visa requirements.10. Applied Research & Knowledge (Ark) Pte Ltd is the registered company name of Ark Group.

Company Registration No. 200103429M

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Sponsor and Exhibit at KM Asia 2009Contact: Michael Moorcraft, Sponsorship Manager(p) +61 1300 550 662(email) [email protected]

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