km asia 2009 showguide

8/14/2019 KM Asia 2009 Showguide

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S H O W G U I D E

h t t p : / / t i n y u r l . c o m / L i n k e d K m a s i a

Tuesday, 24 November 20098.15am - 6.35pm

2 4 - 2 6 N o v e m b e r 2 0 0 9S u n t e c S i n g a p o r e I n t e r n a t i o n a l

C o n v e n t i o n & E x h i b i t i o n C e n t r e

www.kmas ia . com

Wednesday, 25 November 2009

8.15am - 5.45pm

Post-conference workshops:

Thursday, 26 November 2009

D - F: 1.30pm - 4.30pm

A - C: 9.30am - 12.30pm

Conference dates and times

www.twi t te r . com/kmas iapac i f i c

Of f i c i a l Twi t t er has ht ag :

#KMAs ia09


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The Organisers:

Phone: +65 6423 9987Fax: +65 6423 9575Email: [email protected]

DirectorSteven Oesterreich

[email protected]

Head of ProductionValerie Moerbeck

[email protected]

Senior Project Manager

Michael [email protected]

Marketing ManagerAshley Andres [email protected]

Events ManagerAimee Rootes

[email protected]

Business Development ManagerBhuwan Rai

[email protected]

The details contained in this manualare based on information supplied bythe respective companies and wereconsidered correct at the time of goingto press. The organisers of the event andthe publishers of the catalogue cannotbe held responsible for any omissions orerrors that may have occurred.

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Media Partners:

Supported by:Official COPs:

Online Partners:

Produced By:

Welcome to KM Asia 2009

When planning the direction and focus of this years event, Ark groupworked closely with practitioners and industry professionals to ensurethat the content would reect specic and topical issues that largeorganisations are currently facing within the Asia Pacic region.

KM Asia 2009 will cater to a diverse range of experiences and meet theimmediate needs of practitioners who are working towards improvingtheir organisations efciency, performance, and bottom line.

The event showcases an array of expert international keynotes who willexplore opportunities and obstacles around the key topic areas of digitalscholarship, Web 2.0, knowledge retention, KM enablers and workingand communicating across silos.Practitioner case studies will provide practical experience from leadingorganisations within the region, and will provide insights into theapplication and use of tools, technologies, techniques and methodologiesthat theyve applied recently to specic projects and scenarios.

This year, you will see developments in collaborative working techniquesthrough the addition of interactive initiatives such as cabaret styleseating, the Reverse Brainstorming session, the KM Method Card Activity,and the KM Excellence Panel discussion. You will be exposed to highlevel international experiences and key learning opportunities, broughtto you by an esteemed collection of experts that will both directly and

indirectly demonstrate how KM affects and is being affected by currentworldwide themes.

We would like to take this opportunity to thank all our speakers andpartners who have assisted us in producing KM Asia 2009. We hope thatyou enjoy, learn and benet from the event, and we look forward tomeeting and speaking with each of you over the next few days.

Official Newspaper Partner:

Applied Research and Knowledge(ARK) Pte Ltd


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C o n f e r e n c eS u n t e c S i n g a p o r e I n t e r n a t i o n a lC o n v e n t i o n & E x h i b i t i o n C e n t r eKM Asia is one of the longest standing events. Over the years it has attracted some of the major names in KM and has

attracted delegates from many countries.

This year is no exception. For me it is an opportunity to greet old friends and meet new ones. I rst met Mary Lee Kennedy

when she worked for Microsoft before she moved to Harvard and thence to her own business. I can speak no more highly

than to say that when I was in Redmond earlier this year she was still remembered as a pioneer. David Gurteen

single-handedly created and maintains one of the major public resources of knowledge management. He has run his popular

KCafs on four continents and I anticipate he will distil the wisdom gained from those events as a keynote speaker.

John Girard and Marion Georgieff bring an American perspective to the event. Marions background in AI and experience working within a major U.S. agency

provide a complement to the consultancy and research experience that John brings. Aside from the keynotes we have a range of practitioner case studies, and

we hear from several MAKE award winners. I thoroughly enjoyed the Experienced KM Practitioner workshop that I ran at KM Australia and Im pleased that

ARK have decided to repeat the session in Singapore. A mixture of theory and practice, a chance to take part in workshops and in the multiple and valuable

conversations that always take place between delegates, KM Asia is an event not to be missed.

Dave Snowden, Emeritus Director, KM Asia 2009

DAY ONE Tuesday, 24 November 2009

8.15 Registration and refreshments

8.45 Chairpersons opening remarksEdgar Tan, Partner, Straits Knowledge

9.00 International keynote address

Digital scholarship: what it might mean for knowledge

production?

Major shifts in research processes and information behaviour

as evidenced by digital scholarship

Digital scholarship applied to real life problems

Calls to action on yet unresolved knowledge production

challenges presented by digital scholarship

Mary Lee Kennedy, Executive Director, Knowledge and Library

Services, Harvard Business School

9.45 iKMS Practitioner case study:

Building a knowledge sharing culture - the IRAS Experience

Ernest Kian Meng Lee, Director (Organisational Excellence),

Inland Revenue Authority Singapore

10.30 Morning refreshments and networking

11.00 Practitioner case study

Effectively implementing KM

Sowing the seed: establishing the need and initiating KM

Addressing challenges in internal implementation

Making KM visible: marketing the KM brand internally

Establishing people and governance initiatives

Outlining the KM vision and frameworkKey learnings and the way ahead

Nilesh Dabke, Senior Consultant, Tech Mahindra Ltd


KM initiatives: engaging staff

What are the current barriers?

What will it take for staff to contribute?

How to sustain

How to reward and give recognition

What works and what does not

Rita Nangia, Senior Advisor, Ofce of Information

Systems and Technology, Asian Development Bank


The TLC of KM: understanding and applying the

enablers of knowledge management

How organisational leaders can apply the enablers of

knowledge management to achieve a competitive advantage

Lessons of leaders who successfully enabled a

knowledge environment we will also learn from some leaders

who were not so successful

Improving organisational effectiveness through

the application of simple ideas that work in complex

environments

John P. Girard, Associate Professor, Minot State University


The making of eSILK - a Web 2.0 KM system

eSILK is an acronym for enterprise System for Innovation,Learning and Knowledge, a workplace portal designed for the

Ministry of Defence, Singapore. This presentation will trace the

evolutionary journey of eSILK and gives an overview of how Web

2.0 and other KM technologies were incorporated into this

knowledge portal.

David Moh, Programme Manager, Defence Science & Technology

Agency (DSTA);

Shirlyn Lim, Knowledge Architect, SAF CIO Ofce,

Singapore Armed Forces, Ministry of Defence

3.30 Afternoon refreshments and networking

4.00 Implementing knowledge sharing platforms for Singapore

- challenges and side effects

Learning while doing

Advocating, demonstrating and educating to get buy in and

engage stakeholders

Impacting the internal collaboration routines

Olivier Amprimo, Assistant Director Digital Resources and Services,

National Library Board

4.35 Interactive session:

Reverse brainstorming session

How do you utterly and totally destroy openness and

transparency within an organisation and ensure that people

wont collaborate or share their knowledge?

Facilitated by: David Gurteen, Founder, Gurteen Knowledge

6.35 Chairpersons closing remarks and end of day one1.25 Behaviour: your biggest knowledge asset and a potential liability

In this session, Arthur will discuss the inuence of behaviour,

knowledge transfer and cultural development. He will show

how behaviour can be leveraged to enhance the performance

of a business and the outcomes of knowledge initiatives.

Arthur Shelley, Founder, Intelligent Answers; Author, The

Organizational Zoo

12.25 Networking lunch


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DAY TWO Wednesday, 25 November 20098.15 Registration and refreshments

8.45 Chairpersons opening remarks

Patrick Lambe, Secretary to the iKMS KM Excellence Awards;

Co-founder, Straits Knowledge


Working across silos

One of the perennial problems in both KM and IM is getting

people to share material across silos. Attempts to create

shared systems run into ethical, behavioural and technical

barriers that appear insurmountable. In practice, faced with a

real need, few people will refuse to help out a colleague.

However, asked to share what they know without the context of

a genuine need, they will either refuse, or fail to share in practice.

Ethical issues around information and knowledge sharing

Sharing metadata not data, creating a system by which

knowledge can be volunteered in the context of need

Building human networks across silosNew organisational forms for cross silo knowledge working

Dave Snowden, Founder and Chief Scientic Ofcer,

Cognitive Edge Pte Ltd

9.45 Interactive session: KM method cards

In this session, you will use KM method cards to explore new

approaches, methods and tools for identifying useful techniques

during KM projects. You will engage in key strategy and

planning activities to brainstorm implementation possibilities and

identify training needs within your organisation.

Facilitated by: Patrick Lambe, Secretary to the iKMS KM

Excellence Awards; Co-founder, Straits Knowledge

Supported by: Michelle Lambert, Convenor, Knowledge

Management Roundtable (KMRt);

Arthur Shelley, Founder, Intelligent Answers;

Author, The Organizational Zoo;

Luke Naismith, Strategy Adviser, Knowledge and Human

Development Authority, Government of Dubai;

Edgar Tan, Partner, Straits Knowledge

0.40 Morning refreshments and networking


Shells BedROCK for knowledge retention

This presentation focuses on Shell Global Solutions efforts in

knowledge retention.

History of knowledge retention at ShellThe knowledge retention process

The hits and misses of knowledge retention

What does the future hold?

Siew Hoong Aw, Knowledge/Information Manager, Shell Global

Solutions (Malaysia)


Lets talk about, is your knowledge worth retaining?

Have you considered the meaning of knowledge? You have?

Care to talk about it?

Whats in your black box of knowledge? Yes, you have one.

I have one, and the person sitting next to you has one.

Care to talk about it?

Why do you run when you see the CKO coming? Could it

be you are troubled by thoughts in which your knowledge

may be of questionable value? Lets talk about it.

I have another question, which I have to ask in person. We

can talk about it. Okay?

Marion Georgieff, Chief Knowledge Ofcer, U.S. Secret Service

2.30 Networking lunch


Effectively implementing KM in a geographically

dispersed organisation

Introducing KM platforms

Promoting hybrid KM environments

Being innovative in addressing a large workforce Encouraging knowledge volunteerism

Sustaining KM implementation and maintaining continuity

Shubha Ashraf, Dy. General Manager - Knowledge

Management, Eureka Forbes Ltd

2.10 Using knowledge for public policy

Using KM practices for engaging with the wider community

Solving the conundrum of whether you are making

evidence-based policy or gathering policy-based evidence

Knowledge and skills transfer for internal staff development

Affecting change in the broader education and human

development landscape in Dubai

Luke Naismith, Strategy Adviser, Knowledge and Human

Development Authority, Government of Dubai

2.50 Afternoon refreshments and networking


People 2.0: working in a 2.0 world

KM and the world of work are on the brink of a profound

transformation

We are no longer consumers of goods, services or

education - we are prosumers

Moving from a command and control world to a

participatory world

The deep implications for KM aswe transition from KM 1.0 to

KM 2.0 or Social KM

The need to open up and grasp the potential that the new

tools offer us

The real challenge is in our mindsets - both managers and

individuals

David Gurteen, Founder, Gurteen Knowledge


Sustaining KM during the nancial crunch

Dealing with probable talent shortages

Developing knowledge plans

KM implementation and benets during times of change

The composition of the KM team within an organisation

What strategies should the KM practitioner

take to stay relevant in an organisation?Mary Papachristos, Manager, Technology & Research

Management, Water Corporation

4.45 KM excellence panel discussion

Hear a short overview from each of the panel speakers

about their organisations recent work that led them to

achieving prestigious recognition via award nominations.

Youll then be given the opportunity to pose your questions.

Moderated by: Patrick Lambe, Secretary to the iKMS KM

Excellence Awards; Co-founder, Straits Knowledge

Panellists: Kim Hai Neo, Division Manager (Information

Strategies), Singapore Armed Forces, Ministry of Defence;


Management, Eureka Forbes Ltd;

Ved Prakash, Chief Knowledge Ofcer, Wipro Technologies;

Ernest Kian Meng Lee, Director (Organisation Excellence),

Inland Revenue Authority of Singapore

5.45 Chairpersons closing remarks and end of conference


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Workshop B

The Gurteen knowledge caf masterclass

9.30-12.30

Facilitated by:David Gurteen, Founder, Gurteen Knowledge

David Gurteen has over 30 years experience working in high technology industries. Today he works as an independent facilitator to help peopleachieve results through innovating, sharing, learning and working more effectively together. David is the Founder of the Gurteen KnowledgeCommunity - a global learning network of over 15,000 people in 154 countries who share and learn from each other and who strive to see theworld differently, think differently and act differently. He is well known for his Gurteen Knowledge Cafs and knowledge sharing workshopsthat he runs regularly in London and around the world.About the workshop:Knowledge sharing is a key issue for KM and for organisational success. But real knowledge sharing requires an open mindset and continuesto be a challenge for many organisations. In fact, it can be difcult to even get people to talk openly to one another other about their speciccorporate interests, opportunities and responsibilities.

The knowledge caf is a tool that is used to share tacit knowledge. It can be used within teams or communities of practice to questionentrenched assumptions, to help facilitate learning from others and gain a deeper collective understanding of a subject through conversation.

This workshop is designed to help you: Understand the importance of conversation within your business Design and run knowledge cafs Use knowledge cafs to solve specic business problems and challenges Create opportunities in your organisation for creative conversation

Workshop C

Being a successful knowledge leader

9.30-12.30

Facilitated by:Arthur Shelley, Founder, Intelligent Answers; Author, The Organizational Zoo

Arthur Shelley is the Founder and CEO of Intelligent Answers, a niche consultancy focused on capability development and knowledge strategy. Inhis former role of Global Knowledge Director at Cadbury Schweppes, he initiated and facilitated virtual global communities to leverage knowledge,exchange ideas and increase productivity. He is the author of Being a Successful Knowledge Leaderand The Organizational Zoo, A Survival Guideto Workplace Behavior. Arthur is also the Knowledge Management Coordinator for RMIT Universitys MBA program and conducts research onknowledge strategy and behaviours.About the workshop:

Successful leadership of knowledge programs is within reach. This interactive workshop will explore the attributes that successfulknowledge leaders possess that enable them to make the difference between successful programs and failure.

Discover the 20 capability development themes from the new Ark report Being a Successful Knowledge Leader Learn how behaviour, attitudes, culture and environmental aspects inuence these capabilities Understand their impacts on decision making and outcomes Discuss the practical implications of some successful programsYou will engage in conversations that matter around what will work best for you in your context. You will investigate how the knowledgeframework can be applied within your organisation.

Workshop A

Collective intelligence for everyday strategy

9.30-12.30

Facilitated by:Mary Lee Kennedy, Executive Director;Gosia Stergios, Knowledge and Information Programs Analyst,Knowledge and Library Services, Harvard Business School

Mary Lee Kennedy is the Executive Director of Knowledge and Library Services at Harvard Business School. She is responsible for the Schoolsknowledge and information management strategy and its implementation. Prior to Harvard, Mary Lee held knowledge management positionswith global responsibility for Microsoft Corporation and Digital Equipment Corporation. As an independent knowledge management consultantMary Lee works for non-prot, for-prot, and governmental organisations, as well as for international institutions.

Gosia Stergios is a Knowledge and Information Programs Analyst at Harvard Business School, Knowledge and Library Services (KLS). She conductsan environmental scan of the information industry and pilots innovative information products and services at KLS. Before joining KLS, she heldknowledge management positions at Mercer Management Consulting and the Andersen Consulting/Accenture Institute for Strategic Change.About the workshop:Many organisations suffer from the inability to bring strategy into the everyday work of the organisation so that anyone can identify howtheir tasks impact the organisations primary objectives. This workshop will enable managers to implement a process to engage the collectiveintelligence of the organisation in ongoing strategy validation and renewal.

It will introduce three specic tools:1) Idea prioritisation

2) Collective trends analysis3) Verication via prediction markets

After attending this workshop, managers will be able to design and introduce a similar plot within their own organisation.

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Workshop D

KM for the experienced practitioner

What are the big issues in KM at the moment?

1.30-4.30

Facilitated by:Dave Snowden, Founder and Chief Scientic Ofcer, Cognitive Edge Pte Ltd

Dave Snowden has been one of the leading gures in the movement towards integration of humanistic approaches to knowledge managementwith appropriate technology and process design. Well known for his work on the role of narrative and sense making, he is an entertaining speakerand a formidable realist, and one of the few thought leaders who can bring together the academic and practitioner perspectives into a single,comprehensible purview.

About the workshop:This workshop is intended for people with experience in knowledge management, and is designed to explore some of the major issues andopportunities facing KM at the moment. The day will be facilitated by Dave Snowden who will also provide participants with an opportunity toexperience complex systems approaches to facilitation of group meetings, using open source methods developed by Cognitive Edge.

The subjects will be determined by the participants, however may include:

Where is knowledge management going? What are the foundation disciplines for KM; where should we look for inspiration? How to engage senior management The relationship of social computing to knowledge management Knowledge management approaches to decision support and risk management What do we need to give up? Are there any sacred cows in KM?

The workshop welcomes all practitioners who are veterans in the eld of knowledge management.

Workshop E

The leaders guide to knowledge management: drawing on the past to enhance future performance

1.30-4.30

Facilitated by:

John P. Girard, Associate Professor, Minot State University;

JoAnn L. Girard, Co-founder and Managing Partner, Sagology

John P. Girard is an author, award winning researcher, speaker and Associate Professor of Management at Minot State University

where he is actively engaged in academic research. John is Co-author of The Leaders Guide to Knowledge Management: Drawing

on the Past to Enhance Future Performancepublished by Business Expert Press, a copy of which will be provided to all workshop

participants.

John has spoken in the United States, Canada, Europe, Asia, Africa, Australia, and South America at several reputable events. He has

undertaken training and consulting assignments for clients such as the Department of National Defence, Canadian Forces College,

Canadian International Development Agency, U.S. Department of Labor, Job Corps, and the Dubai Municipality.

For more information, see www.johngirard.net

JoAnn L. Girard is the Co-founder and Managing Partner of Sagology, a rm that focuses on connecting people with people to collaborate and

share knowledge. JoAnn is Co-author of The Leaders Guide to Knowledge Management: Drawing on the Past to Enhance Future Performance

published by Business Expert Press in 2009.

About the workshop:Today when most executives consider the intellectual capital of their organisation, they focus on the present. They seek tools and techniques toexploit their organisational knowledge for some immediate gain. There is an emerging shift in thinking that will provide a lasting competitiveadvantage the shift is from the present to the future.

This workshop will focus on what executives should be doing now (or soon) to ensure the next generation of organisational leaders know what

we knew. In other words, are we creating organisational memories today which will be useful to the next generation of leaders? Will todays babyboomer based practices pass the test of time? Are our current processes the most relevant ones for the next generation of organisational leaders?

Workshop F

Asking the right questions

1.30-4.30

Facilitated by:Marion Georgieff, Chief Knowledge Ofcer, U.S. Secret Service

Marion Georgieffs federal career of 26 years includes positions of Chief Knowledge Ofcer, Deputy Chief Information Ofcer, acting AssistantDivision Chief of Applications Architecture, Branch Chief (Programs, Plans & Policy), Articial Intelligence Specialist and Computer Specialist.

Prior to his federal career, Mr Georgieff was Lead Scientist II of the Biochemistry Section for the Albuquerque National Laboratories, and QualityControl Chemist for International Minerals and Chemical Corporation.

About the workshop:Organisations lose situational knowledge through employee resignations, retirements, and rotations/promotions (R), and in many organisationsrarely are the aspects of situational knowledge captured before employees leave. If aspects of R have been captured, its been by happenstance,i.e., without knowledge management all you have is happenstance. Considering the high rate of potential baby boomer retirements, ishappenstance good enough? Perhaps you simply havent evaluated the loss of knowledge. Perhaps R is expendable, i.e., hire more replacements.If so, what do the remaining employees infer from this type of thinking and action? If people are important to the organisation as leadership hasvoiced, then how can knowledge retention by happenstance be good enough? Endless questions to ponder!CKO Georgieff will augment his keynote presentation Lets talk about, Is your knowledge worth retaining? with this workshop to facilitate alearning discussion of do you fear knowledge retention?and what to do with your fear?

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Olivier Amprimo

Olivier Amprimo serves as Associate Director, Digital Resources and Services

Division of the National Library Board of Singapore. He is passionate

about knowledge management, communities of practice, enterprise social

computing (i.e. Enterprise 2.0) and corporate governance in a knowledge

economy. He has a PhD in management and his research interests focus on

the adaptation of management and organisations to the current knowledge

economy. Olivier was previously a Consultant at Headshift, a social

computing consultancy now part of the Dachis Group.

Shubha Ashraf

Shubha Ashraf has been pivotal to the conception of the knowledge

management blueprint and vital to its implementation at Eureka Forbes. She

spearheaded several KM initiatives that put Eureka Forbes on the world map

and has won most prestigious international award MAKE (most admired

knowledge enterprise) award for four consecutive years in India and twice

in Asia. The KM initiative of corporate governance mechanism aimed at

empowerment of people, received accolades from Hewitt researchers and

the Economic Times, the leading nancial daily of India.

Siew Hoong Aw

Siew Hoong Aw is the Asia Pacic Knowledge Manager for Shell Global

Solutions. Prior to joining Shell, Siew Hoong spent 10 years with an

international consultancy focusing on change management and learning and

development for the energy industry. In his spare time Siew Hoong enjoysspending time with his family and experimenting with his golf swing (with

mixed results)!

Nilesh Dabke

Nilesh Dabke has 17 years experience across business and service domains

including telecom, automotive and auto components, manufacturing and

information technology and IT enabled services. He has successfully handled

assignments in all of these diverse elds, while his engagement in consulting

assignments in the eld of IT, telecom and knowledge management have

won awards and accolades from clients. He has headed the internal KM

initiative at Tech Mahindra and has been instrumental in establishing and

growing the KM movement both within Tech Mahindra and the general eld

of KM since 2000.

Marion Georgieff

Marion Georgieffs federal career of 26 years includes positions of Chief

Knowledge Ofcer, Deputy Chief Information Ofcer, Acting Assistant

Division Chief of Applications Architecture, Branch Chief (Programs, Plans &

Policy), Articial Intelligence Specialist, and Computer Specialist. Prior to his

federal career, Mr Georgieff was Lead Scientist II of the Biochemistry Section

for the Albuquerque National Laboratories and Quality Control Chemist for

International Minerals and Chemical Corporation. Marion also performed

professionally as a musician/entertainer throughout the United States.

JoAnn L. Girard

JoAnn L. Girard is the Co-founder and Managing Partner of Sagology, a rm

that focuses on connecting people with people to collaborate and share

knowledge. She has worked on a variety of knowledge intensive research

projects that considered issues such as information anxiety, enterprise

dementia, and organisational memories. Jo Ann is Co-author of The

Leaders Guide to Knowledge Management: Drawing on the Past to EnhanceFuture Performance. She was also a member of the Editorial Advisory Board

for Building organizational memories: Will you know what you knew?

published by IGI Global in 2009.

John P. Girard

John P. Girard is an author, award-winning researcher, speaker and Associate

Professor of management at Minot State University where he is actively

engaged in academic research. Johns rst book, Building Organizational

Memories: Will you know what you knew? was published by IGI Global

in 2009. Since then he has also co-written Leaders Guide to Knowledge

Management: Drawing on the Past to Enhance Future Performance. John is

a regular speaker internationally on the subject of knowledge management.

David Gurteen

David Gurteen has over 30 years experience working in high technology

industries. Today he works as an independent facilitator to help peopleachieve results through innovating, sharing, learning and working more

effectively together. David is the Founder of the Gurteen Knowledge

Community - a global learning network of over 15,000 people in 154

countries who share and learn from each other and who strive to see the

world differently, think differently and act differently, through knowledge

sharing workshops and Gurteen Knowledge Cafs.

Mary Lee Kennedy

Mary Lee Kennedy is the Executive Director of Knowledge and Library

Services at Harvard Business School. She is responsible for the Schools

knowledge and information management strategy and its implementation.

Prior to Harvard, Mary Lee held knowledge management positions with

global responsibility for Microsoft Corporation and Digital Equipment

Corporation. As an independent knowledge management consultant Mary

Lee works for non-prot, for-prot, and governmental organisations, and for

international institutions.

Patrick Lambe

Patrick Lambe is Co-Founder of KM consulting and research rm Straits

Knowledge, with a Masters degree in Library Science and Information

Studies. Patrick is Adjunct Professor in KM at the Hong Kong Polytechnic

University and is Author of Organising Knowledge: Taxonomies, Knowledge

and Organisation Effectiveness (Oxford: Chandos, 2007). His current

research interest in KM is in the area of ignorance management. He has

just completed his second term as President of iKMS, his rst term being

2002-2004.

Michelle Lambert

Michelle is an innovative and highly motivated knowledge/change

management and OD professional with senior management experience

in large change projects. Michelles previous experience includes mergers

and acquisitions, industrial relations and cultural transformation initiatives.Since establishing the KMRt in March 2005, it has quickly become one

of the leading opportunities for organisational leaders and knowledge

management practitioners to collaborate face to face and remotely within

Australia.

Ernest Kian Meng Lee

Ernest Lee is Director of Organisation Excellence with the Inland Revenue

Authority of Singapore. He oversees business excellence, innovation,

knowledge management and a resource centre. He has more than 14 years

of experience in human resource, training and organisation learning. Before

joining IRAS, he worked in the private sector and was involved in business

development in the resort industry and had a stint in a manufacturing

company. He is accredited as senior HR professional by the SHRI and was a

pro-tem committee member of the ASTD (Global Network Singapore).

Shirlyn Lim

Shirlyn is a Knowledge Architect working under the Singapore Armed Forces

Chief Information Ofce for the past four years. Her main duties include

formulating the strategies and plans for KM within the Ministry of Defence

(MINDEF) and the Singapore Armed Forces (SAF). One of the key initiatives

includes the enterprise system for innovation, learning and knowledge. Prior

to her appointment as the Knowledge Architect, she had been working as

the project leader in the management of the key KM basic infrastructure

such as the content management system and records management system.

David Moh

David is a Programme Manager with Defence Science & Technology Agency

(DSTA). He is currently responsible for the enterprise system for innovation,

learning and knowledge (eSILK) programme and oversees projects in the

area of knowledge management, portal and web technologies. David has

more than 20 years of experience in the IT industry and has worked in bothpublic and private companies. He is also a Senior Certied IT Project Manager

[CITPM (Senior)].

Luke NaismithLuke Naismith is a Strategy Adviser with the Dubai GovernmentsKnowledge and Human Development Authority. He has extensiveexperience in strategic management settings including governmentservice delivery, knowledge management strategies and initiatives,information economy strategic policy development and the applicationof foresight techniques. Luke made an active contribution to thedevelopment of the Australian Standard on Knowledge Managementand is a founding member of the recently formed Gulf ForesightNetwork.

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Rita Nangia

Rita Nangia is currently a Senior Advisor in the Asian Development Bank.

Joining ADB in 1993 she has worked on project and policy issues in areas

such as energy, transport, and communications. Prior to joining the ADB

Ms Nangia worked as an economist and public policy for the Government

of India in the Prime Ministers ofce. Ms Nangia has extensive

international experience and hands on knowledge of development issues

of the Asia Pacic Region, having worked in Bangladesh, Bhutan, China,

India, Indonesia, Lao PDR, Nepal, Pakistan, Philippines, Malaysia, Mongolia,Sri Lanka, Samoa, Vanuatu and Vietnam.

Mary Papachristos

Mary Papachristos has held the position of Manager, Technology and

Research Management since 2002 at West Australias Water Corporation.

Marys knowledge management team was recognised in October 2009 by

ACTKM with an Australian Silver KM award. In November 2009, Mary took

up a new role as General Manager of a specialist engineering consultant

rm arenko where in addition to managing the all the commercial aspects

of the business she will continue to embed and practice knowledge

management principles.

Kim Hai Neo

Kim Hai Neo holds the title of Assistant Director (Knowledge Systems) and

currently heads the Singapore Armed Forces (SAF) KM Ofce. He reports to

the SAF CIO in overseeing the visioning and master-planning of knowledgeand learning management initiatives for the SAF. His current focus is in

shaping the future space for SAF to leverage and exploit learning and

knowledge management supporting SAF transformation into the third

generation. Prior to this Mr Neo spent most of his career in the Singapore

Ministry of Defence focusing on providing IT solutions for training and

learning in the armed forces.

Ved Prakash

Ved Prakash is the Chief Knowledge Ofcer of Wipro Technologies, who

he has been with for the past 17 years, which is a leading global IT,

consulting, R&D and BPO services provider to Fortune 1000 companies.

Prior to his current role, he was heading P&L for the health sciences vertical

of Wipro where it grew eight fold in two years. Under his leadership,

Wipro has been the proud recipient of Global, Asian and Indian MAKE

(most admired knowledge enterprise) awards for excellence in knowledge

management over the past several years. Wipro has also been inducted into

the elite Global MAKE Hall of Fame.

Arthur Shelley

Arthur is a capability and knowledge strategy consultant, educator and

author of the two books: Being a Successful Knowledge Leader and The

Organizational Zoo, A Survival Guide to Workplace Behavior. He works

with corporations and government teams to enhance outcomes fromprojects and knowledge based initiatives. In his former role of Global

Knowledge Director at Cadbury Schweppes, he successfully initiated and

facilitated virtual global communities to leverage knowledge, exchange

ideas and increase productivity.

Dave Snowden

Dave Snowden is the Founder and Chief Scientic Ofcer of Cognitive

Edge. He has pioneered a science based approach to organisations drawing

on anthropology, neuroscience and complexity and currently leading a

series of experimental programs to create a new approach to measuring

impact in public services. Dave previously worked for IBM where he was

a Director of the Institution for Knowledge Management and founded

the Cynen Centre for Organisational Complexity. His company, Cognitive

Edge exists to integrate academic thinking with practice in organisations

throughout the world.

Gosia Stergios

Gosia Stergios is a Knowledge and Information Programs Analyst at

Harvard Business School Knowledge and Library Services (KLS). She

conducts an environmental scan of the information industry and pilots

innovative information products and services at KLS. Before joining KLS, she

held knowledge management positions at Mercer Management Consulting

and the Andersen Consulting/Accenture Institute for Strategic Change.

Edgar Tan

Edgar manages Straits Knowledges consulting and research projects,

and is one of Singapores most experienced facilitators in the practice of

open space technology. He has a Masters in Training and Performance

Management and is learning to play the violin.

S p e a k e r P r o f i l e s

I n t e r a c t i v e H i g h l i g h t s

Reverse Brainstorming Session

Coming up with new ideas

or insights in a conventional

brainstorming session is

often hard work and not very

engaging. An alternative

approach is the reverse brainstorm.

In this session, the concept is simple: rather

than brainstorming about something

they would like delegates will instead

brainstorm the opposite of what they would

like. For example, if a KM practitioner would

like their KM project to be a success, they

dont ask How do we ensure our KM project

is a success? but instead How do we ensurethat our KM project is a total miserable

failure?

Facilitated by:

David Gurteen, Founder, Gurteen Knowledge

KM Excellence Panel Discussion

This is your chance to gain an insight into the

views of our experts. Hear a short overview

from each of the panel speakers about their

organisations recent work that led them

to achieving prestigious recognition via KM

award nominations. Youll then be given the

opportunity to pose your questions and gain a better

understanding about the key factors involved in their

successful knowledge management journeys.

Moderated by:

Patrick Lambe, Secretary to the iKMS KM Excellence

Awards; Co-founder, Straits Knowledge

Panelists:

Kim Hai Neo, Division Manager (Information Strategies),

Singapore Armed Forces, Ministry of Defence;


Management, Eureka Forbes Ltd;Ved Prakash, Chief Knowledge Ofcer, Wipro

Technologies;

Ernest Kian Meng Lee, Director (Organisation Excellence),

Inland Revenue Authority of Singapore

KM Method Cards Activity

In this session, you will use

KM method cards to explore

new approaches, methods

and tools for identifying

useful techniques during KM

projects. You will engage in key

strategy and planning activities to brainstorm

implementation possibilities and identify

training needs within your organisation.

Facilitated by:

Patrick Lambe, Secretary to the iKMS KM Excellence

Awards; Co-founder, Straits Knowledge

Supported by:

Michelle Lambert, Convenor, Knowledge

Management Roundtable (KMRt);

Arthur Shelley, Founder, Intelligent Answers;

Author, The Organizational Zoo;

Luke Naismith, Strategy Adviser, Knowledge and

Human Development Authority, Government of Dubai;

Edgar Tan, Partner, Straits Knowledge

km asia 2009 showguide

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