kmwi2008 pollard from content to context and from collection to connection v3
DESCRIPTION
Slides from my 2008 KMWorld & Intranets presentation From Content to Context and from Collection to ConnectionTRANSCRIPT
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From Content to Context and from Collection to Connection
The Changing Role of the IPHow Gen Millennium Shares Knowledge
Innovation in KM: What’s Next
KMWorld & Intranets 2008
slideshare.net/davepollard
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What KM 1.0 Was Supposed to Solve (1994-2003)
“Let’s centralize this to reduce wasted conversations”
“Let’s put all the important stuff insidethe firewall on Intranets & groupware”
“Let’s put all the marketing stuff on our website”
(A PRIVATE SECTOR PERSPECTIVE)
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The KM 1.0 Model (1994-2003)
acquire
store
disseminateaddvalue
Know-whatCollectionContentJust in case
IPs are good at this…but users mostly didn’t care
Davenport found:• workers still spend half of every day processing work-related information: e-mail (2h), phone (1h), f2f and looking for information (1h)• intranets = multiple, un-integrated tools, not effectively used• most workers have poor search, poorer research skills• work effectiveness tends to be proportional to time invested in, and size of, networks
Executives said: • outsource it• disintermediate it• got mine• doesn’t address what’s keeping me awake at night
Front Line said: • that’s not my knowledge process• can’t find anything• all I need is a rough answer now• yeah, but what does it mean
(A PRIVATE SECTOR PERSPECTIVE)
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The Rise & Fall of KM 1.0
Chasing the Hottest IT: Effects of Information Technology Fashion on OrganizationsPing Wang
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Trying Again: KM 2.0 (2004-)
everything (unless illegal/top secret) accessible to all (no Intranet)
public websites (boundaries established by firewall)
public presence
stories (detailed, context-rich); visualization-rich analyses
"best practices' (stripped down)content format paradigm
communities of passion - self-managed and ad hoc, conversation-focused
communities of practice - centrally established and managed, content-focused
communities
RSS-publishable and subscribable personal web pages, blogs and small-group-created wikis; main information flows are p2p
large complicated centrally-managed intranets to publish and browse content; main information flows are up-down
content publishing, browsing and information flow
personal content management tools - everyone manages their own content, just-in-time, harvestable
large centralized just-in-case content repositories of 'submitted' 'reusable' documents with standardized taxonomy and search tools
content management, search and delivery platform
KM 2.0: context + connectionKM 1.0: content + collection
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The KM 2.0 Model
makesense
connect canvass
scanKnow-whoConnectionContextJust in time
But can IPs do this?
acquire
store
disseminateaddvalue
Know-whatCollectionContentJust in case
publish
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The Evolving Role of the IP
IMPROVING PERSONAL PRODUCTIVITY• Facilitating PCM: helping people to self-find, self-filter, self-publish,
self-subscribe, and self-organize ‘stuff’• Teaching research skills: methods, not tools
IMPROVING CONNECTION• Facilitating conversations: with new simple, real-time connectivity
tools (IM, screen-sharing, desktop video)• Facilitating JIT canvassing: helping people discover who knows what
and connecting them
IMPROVING CONTEXT• Story teaching/recording• Environmental scanning: discovering and communicating what’s new,
what’s risky and what’s important, • Sensemaking: assessing and communicating what it means, what
people think about it, what’s being done, what should be done, who should be talking with whom, what is important to learn
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KM 2.0: JIT Canvassing
facilitatecreation of p2pcommunities of
passion
createcanvassing
requestform
self-managedCoPs
canvassingrequest
form
userseeks
information
completesform
distributesInformation
request
assesses whoto canvass
createvirtual presence
tools
responsesfrom thosecanvassed
follow-upconversations
real-timevirtual presence
tools
Knowledgetransfer
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KM 2.0: Environmental Scanning
News, Magazines, Trade PublicationsRSS Feeds, ProfilesHot & Emerging Issues ListsSurveys“Seeing What’s Next” activitiesInternal “What It Means” DiscussionsCultural AnthropologyCustomer and Employee Interviews“Thinking the Customer Ahead” Events
FiltersAbstracts
Distribution Lists
URGENCY
IMP
OR
TA
NC
E
Seeing What’s Next
LIKELIHOOD %
CO
NS
EQ
UE
NC
E $
Risk/OpportunityAssessment
Urgency/ImportanceAssessment
sensemaking
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KM 2.0: Sensemaking
ALERT
BRIEFING
New &Urgent?
New &Important?
SURVEY RESEARCH
What do People Think/What are They Doing?
What Does itAll Mean?
GUIDANCE
What ShouldWe Do?
P2PEVENTS
Who Should BeTalking About It?
SELF-ASSESSMENT
TOOLS
How Are WeDoing?
en
viro
nm
en
tal s
can
canv
ass
Ana
lyze
, qu
est
ion
invite
chec
klis
t e
tc.
dir
ect
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KM 2.0: Visualization
https://www.llnl.gov/
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KM 2.0: Just in Time
Who’s AvailableTo Answer My Question
Right Now?
www.google.com/talk/
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KM 2.0: Simple Virtual Presence
Desktop VideoConferencing:Simple Virtual Presence
Real Time Anywhere 7/24Free
vyew.com
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Gen Millennium
• Larger than the Boomer generation• Digital natives…but that doesn’t mean they use groupware• See e-mail as a waste of time• JIT real-time anytime conversational knowledge exchange• Average 12 jobs in their career• Self-directed self-motivated P2P learning• Oral culture, successive approximation understanding• Will never know their employer’s business• Think research is the same as search
and they will determine what KM 2.0 looks like…
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Blogs as Courseware
http://newmediaocw.wordpress.com/
What else might emerge in KM 2.0?
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Cultural Anthropology
1. Observe and record behaviour (workers and/or customers)
2. Ask questions about what doesn’t make sense
3. Find and study workarounds
4. Look for what they can no longer see
5. Look for opportunities (underused resources; competitive advantage)
6. Help them be more effective
7. Report back systemic problems
What else might emerge in KM 2.0?
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Simulations & Scenarios
http://www.openthefuture.com/2008/05/simfutures.html
What else might emerge in KM 2.0?
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Proximity Locators
dodgeball.com
What else might emerge in KM 2.0?
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Affinity Detectors
ntag.com
What else might emerge in KM 2.0?
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Peer-to-Peer Sharing of Education
slideshare.net/DavePollard/
What else might emerge in KM 2.0?
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Content Moves to Cyberspace
http://docs.google.com/
What else might emerge in KM 2.0?
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Mind Mapping
http://freemind.sourceforge.net/
What else might emerge in KM 2.0?
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GPS/GoogleMaps Mashups
http://healthmap.org/en
What else might emerge in KM 2.0?
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Open Space Problem-Solving
openspaceworld.org
What else might emerge in KM 2.0?
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Virtual World CollaborationWhat else might emerge in KM 2.0?