KNOWLEDGE MANAGEMENT

HARISA MARDIANA

INTRODUCING TO KNOWLEDGE MANAGEMENTOVERVIEW

6 Chapters for Knowledge management

1. The first chapter introduces the concept of knowledge as differentiated from data and information.

2. The second chapter defines what knowledge management is by discussing the four pillars of knowledge management.

3. The third chapter deals with the brief history of knowledge management, how the discipline developed in the 1970s, 1980s and 1990s.

Continued….

4. The fourth chapter deals with the elements of knowledge management. It provides an introduction to knowledge creation and capture, knowledge sharing and enrichment, information storage and retrieval and knowledge dissemination.

5. The fifth chapter is about knowledge management tools. No attempt is made to describe in detail the various technologies for document management, developing and enterprise portal, preparing knowledge maps and sharing lessons learned.

Continued…

6. The sixth and final chapter provides a simple, step-by-step guide towards the implementation of knowledge management. The purpose is not to enable the reader to implement a knowledge management initiative, but to understand the steps that may be taken by a knowledge management expert that his or her organization may retain to implement a knowledge management initiative.

Chapter 1Concept of Knowledge

What is knowledge?

Facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject.

Conceptual Progression from

Data to Knowledge

Type of Knowledge

Two types of knowledge tacit knowledge store in people’s brain : study, experience grow

through practice, trial and error. It is used intuitive, conjuncture, subjective insight.

Explicit knowledge codified, verbalized, easy to transmit to other people,

for example: words, numbers, symbols

All of these are communicated.

CHAPTER 2Defining Knowledge Management

The conversion of tacit knowledge into explicit knowledge and sharing it within the organization.

Source: Benjamins, V.R.,

CHAPTER 3History of Knowledge Management

1970s•Peter Druckers and

Paul Strassman•Peter Senge

Learning Organization•Everett Rogers

Diffusion and Innovation

1980s•KM is an

organizational asset•More about KM•Many are used in

organization.

1990s•Becomes new

business•Management

Consulting Firms•Comes business

Journal•KM is Brain Power

Tom Stewart

Comes to generation of management

1st Generation limited to Concept knowledge

Cycle2nd Generation focus on

process management (use lifecycle of

knowledge

CHAPTER 4Elements of Knowledge Management

4 Elements of Knowledge Management

1. knowledge creation and capture produce interaction

2. Knowledge sharing and enrichment refined and enriched

3. information storage and retrieval readily accessible to others

4. Knowledge dissemination the development impact of knowledge will remain limited

Knowledge Management is…..

CHAPTER 5Knowledge Management Tools

All organizations deal with knowledge in their daily operation. However, only a few have a systematic and formal way of dealing with knowledge. The majority of organizations rely on individuals and ad hoc processes. The consequence of this is that when people leave the organization, they take their knowledge with them resulting in the loss of valuable organizational assets and resources.

Continued…

Systematic management of knowledge:A. get a better insight on how the organization works.

B. reduce the time and effort in searching for information and documents.

C. avoid repetition of errors and unnecessary duplication of work.

D. Reduce the response time to questions that are asked frequently.

E. Improve the quality and speed of making important decisions.

CHAPTER 6Implementation of Knowledge Management

To executed and implemented of knowledge management should be in a proper manner, because knowledge management is expected to create a more collaborative environment, cut down on duplication of effort and encourage knowledge sharing. In the process, there will be considerable savings in terms of time and money.

Continued…

The programs must include, among others, advocacy, communications, training, policies and procedures, and incentives. Also, knowledge proficiencies, a comprehensive measurement system, and the creation of an organizational team to lead and support the knowledge management effort.

The leadership of an organization must be combined with a culture based on sharing. From an economic point of view, knowledge management should be considered not as expenditure but as an investment in the efficiency and competitiveness of an organization.

Way of Presentation

Should be clear and fine.

Use your passionate to make the audiences understand very well.

Do NOT get worry about score or judgment. Should you considerate yourself with good manner.

Understand your presentation.

Give set of example and do not hurry.

Good luck, you know yourself better than other people think about you!!