knowledge management implementation in the mof …

KNOWLEDGE MANAGEMENT

IMPLEMENTATION

IN THE MoF INDONESIA

Presented by Dr. Hario Damar, M.B.A.

Director of Tax Training Center

Finance Education and Training Agency, MoF Indonesia

1. How can we retain and

manage knowledge within

the MoF Indonesia?

2. How can knowledge help

the improvement of the

organization’s performance?Problem

Statements

About MoF Knowledge Management

Main

Questions

Approached

Solutions

?

1. Knowledge is owned

individually

2. Once an employee leaving the

MoF, the knowledge is vanish

along with the employee

3. There is no system yet

mechanism to retain knowledg

e within the ministry

1. Managing knowledge within

the ministry by implementing

Knowledge Management

2. Integrating Knowledge

Management with training an

d skills development within

Ministry of Finance

Finance Education and Training Agency - Ministry of Finance Indonesia 2

Thread

• Misleading information about

Indonesian State Finance bring down

MoF credibility

Weakness

• MoF structure and function is

similar to Holding Company

• Secrecy among Directorate

Generals

Opportunity

• Knowledge about state finance needed

by both MoF’s employees and public

• Receive assistance from

Schlumberger Indonesia

SWOT Analysis

KM

S W

O T

KM

Strength

• MoF has 12 directorate generals

with 80,640 employees

• Almost all Directorate Generals

ready for KM (system & structure)

• Tech-savvy employees


Preliminary: 4 Types of Knowledge Usage within MoF

• Based on our preliminary research, knowledge within MoF are used for:

1) Working Collaboration

2) Problem-solving tool (solutions)

3) Stakeholder information

4) Education and Training

Echelon I KMS examples

1

2 3

4


Knowledge Management Model4 Access Level

• Secret

• Confidential

• Shareable

• Public

Knowledge

• Facts, Data

• Information

• Skills Description

Quality Assurance

• Content Review

• Cataloging & Classification

• Access Level Assessment

KMS Software SGO/SME in-charge

Quality Assurance Committee

Helpdesk

Echelon I KMSQA Committee

SGO/SME in-charge

Helpdesk

Employee

Echelon I Units

External Consultants

MoF Employees

LOGIN WITH KEMENKEU-ID LOGIN WITH KLC-ID (PUBLIC)

Public

USERS LOGIN & ACCESS

• Experience

• New Method

• Best Practice


Knowledge Management Process

ApplyApplying intellectual assets as part of

daily activity within MoF as well as

evaluating its usefulness*

Distribute

Distributing assets based on the

access level e.g.: training class,

KMS portal, websites, seminar, etc

CaptureCapturing knowledge into intellectual

assets that can provide benefit or

enjoyed by other employees/people

IdentifyIdentifying if knowledge can be

transformed into intellectual

assets (knowledge mapping)

StoreStoring assets into KMS, followed by

automatic indexing process for easy

search

OrganizeOrganizing intellectual assets based

on classification and access level.

Quality Assurance is performed here

Main Goal: Creating Sustainable Knowledge within the Ministry of Finance Indonesia

*Should the assets need to be revised,

QA Committee re-starts the process, by evaluating the content of the assets


1 2

3 4

5 6

KLC 1.0 as KMS

• The existing KLC 1.0 has come into service since

22 March 2017 with following features:

✓ Online Courses (e-Learning)

✓ Community of Practice (Forum)

✓ Knowledge Centre (Article)

✓ Gamification/Badges

✓ Ability to distinguish MoF and non-MoF users

(SSO-Kemenkeu_ID Login)

✓ Standard search engine

✓ Mobile friendly access

Next version of KLC (KLC 2.0) is under on-going design and

development phase


KLC 1.0 Perfomance (as 9 September 2019)

2,124Knowledge Documents

(Visual, Audio, & Audio Visual)

341Online Courses

76,395Registered

users

36.03%Bounce Rate


KMS vs 10:20:70 Learning Model

Online Course

Community of Practice on the KLC

Community of Practiceat Working Place

Echelon I KMS

New Knowledge

Self-coaching from Learning

Center on the KLC
