landesk it service management
DESCRIPTION
Service Desk, Systems Management & End to End IT operationsTRANSCRIPT
www.IntertecSys.com
LANDesk IT Service Management Presentation
Intertec Systems
Jobin Kurien
+971 55 5236611
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 2 www.IntertecSys.com
About Intertec
Systems Integrator since 1991
1000+ customers from BFSI, Government, Large & Medium Corporate sectors across GCC and the Indian Subcontinent
Strong alliances with 20+ industry leaders like HP, Cisco, LANDesk, Enghouse, Microsoft, Oracle, Infor, F5, Symantec, VMware & others
ISO 9001:2008 certified
Mission
To provide world class IT solutions at affordable prices to satisfy both our own customers & their customers, with respect to return on investment & profitability.
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 3 www.IntertecSys.com
Alliances
Industry Leading Alliances…
HP GOLD preferred partner with Converged Infrastructure &
Software specializations.
Cisco GOLD certified with advanced borderless network
architecture, collaboration architecture, Advanced data center
architecture & Telepresence specializations.
Enghouse Certified partner for contact center solutions.
LANDesk GOLD certified partner.
Microsoft GOLD certified with servers, messaging, management
and virtualization competencies
ORACLE GOLD certified & global ISV partner.
Infor GOLD partner for Enterprise Asset Management.
Symantec GOLD certified with storage & archival
specializations.
FrontRange Authorized partner for ITSM, HEAT & CRM.
Vmware Enterprise PartnerDisclaimer: Logo(s) & Trademark(s) are the property(ies) of their respective owner(s)
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 4 www.IntertecSys.com
LANDesk Software Customer Focus Strategy
– Double-Digit Revenue & Profitability Growth– 698% ROI in 3 Years, 5.1 month payback (IDC)– Businesses & Product Lines
LANDesk Software Wavelink Shavlik
Industry Leader with Award Winning Solutions– User-Oriented ITSM– Secure User Management– End to End Mobility– IT Asset Management
Key Facts– 19,000+ customers with 96% customer satisfaction– Alliances & Partners
Apple, Credant, Cisco, Citrix, Datalogic, Google, Honeywell, HP, Intel, Kaspersky Labs, Lenovo, Microsoft, Motorola, Oracle, Panasonic, VMWare
– 800+ SI/VARs – Certified Channel Experts
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 5 www.IntertecSys.com
Solutions & Product Lines
LANDesk solutions work independently or as an integrated solution. We always seek to maximize customer productivity. We build upon our adaptive cloud environment to help IT meet & exceed their business objectives.
SystemsLifecycle
Management
Endpoint Security & Encryption
IT Asset Management &
Analytics
IT ServiceManagement
End to EndMobility
ACE
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 6 www.IntertecSys.com
Process – ITIL PinkVERIFY 3.1
Availability Management Capacity Management Change Management Event Management Financial Management Incident Management Knowledge Management Problem Management Release Management Request Fulfillment Management Service Asset & Configuration Management Service Catalogue Management Service Level Management Service Portfolio Management IT Service Continuity Management
Verified in all 15 ITIL V3 processes
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 7 www.IntertecSys.com
LANDesk Solutions - ITSM
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 8 www.IntertecSys.com
LANDesk Service Desk
Flexible, scalable full service management platform
1. Process Driven
2. Built on Information Delivery Architecture
3. Integrate and automate
4. No coding!
5. Flexible delivery
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 9 www.IntertecSys.com
Power of LANDesk Process Designer
www.IntertecSys.com
Service Desk Interfaces
10
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 11 www.IntertecSys.com
Self Service
11
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 12 www.IntertecSys.com
Web Desk
12
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 13 www.IntertecSys.com
Mobile Web Desk (iOS)
13
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 14 www.IntertecSys.com
Mobile Web Desk (Android)
14
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 15 www.IntertecSys.com
Console
15
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 16 www.IntertecSys.com
Service Desk as a Service
16
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 17 www.IntertecSys.com
Discovery & Inventory
SoftwareDistribution (TMC) &Patch Management
ManagementIntelligence & Reporting
Software LicenseManagement
OS Provisioning& Migration
Remote IT
PowerManagement& HW Optimization
Secure User Management
Endpoint Security& Compliance
The Power of
One
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 18 www.IntertecSys.com
LANDesk management solutionsSystems Security Service
AssetMicrosoft, Symantec, HP, IBM, Novell, BigFix, Matrix42, BMC, LANDesk appears best-in-class in all 4 disciplines.
The Forrester Wave: IT Asset Life-Cycle Management , April, 2009
© 2009 Intertec Systems © 2011 Intertec Systems LLC. The information contained herein is subject to change without notice. 19 www.IntertecSys.com
Thank You
Jobin [email protected]