LaptopCard

SIERRA WIRELESS® 250U 4G/3G LAPTOP CARD

MOBILE INTERNET QUICK START GUIDE

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Welcome to Time Warner Cable Mobile InternetWith Time Warner Cable Mobile Internet, you have a super-fast online connection that’s there for you on your terms. Our convenient Laptop Card keeps you connected wherever you take your laptop.

Use this guide to activate your new Laptop Card. Then keep it handy for help with the Connection Manager software, or troubleshooting any issues you may have.

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This guide includes:• QuickStartInstructions pg.5

• DetailedInstallationInstructions pg.6

• ConnectionManager:MakingtheConnection pg.8

• KeyFeaturesoftheConnectionManager pg.9

• GettingtheMostOutofYourConnectionManager pg.10

• SystemRequirements pg.13

• WarrantyandSupport pg.14

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Quick Start InstructionsBeforeinsertingyournewdeviceforthefirsttime,followthefourquickstepsbelow.

2. Launch the Connection Manager (This will occur automatically. If not, click the desktop icon.)

1.InstalltheConnectionManager usingtheCDinthispackage.

4. Wait for a connection – this may take a few minutes.

3. Insert your Laptop Card once installation is complete.

Turn the page for detailed installation instructions.

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Detailed Installation Instructions1. InserttheConnection Manager Installation CD for either Windows® or Mac®,

dependingonyoursystem,intoyourlaptop’sCDorDVDdrive.*

2. The Installation CD will automatically launch the Windows Setup Wizard or Mac Installer.

Mac Installer screens may vary slightly.

IftheCDdoesnotautomaticallylaunchtheSetupWizard:

Windows® Users ManuallylaunchtheCDfromMy Computer and click on the Setup File to begin the installation.

Mac® Users ManuallylaunchtheCDfromtheicon on the desktop or from the Finder menu to begin the installation.

*IfyourlaptopdoesnothaveaCDoraDVDdrive,youcanalwaysdownloadthelatestConnectionManagersoftwareat:timewarnercable.com/mobilesoftware

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3. Followtheon-screeninstructionstocompleteyourinstallation.

Mac Installer screens may vary slightly.

4. After installation is complete, launch the Connection Manager using the desktop icon, or from the Finder menu on your Mac laptop.

5. InsertyourLaptopCardandenjoyTimeWarnerCableMobileInternet on the go!

Please Note:ForWindows Vista®users,installationmayexceed20minutestocomplete.Please exit all other applications before the installation.

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Making the ConnectionThe Connection Manager makes it easy to manage all of your wireless Internet connections with a few clicks, and ensures you’re always connected over the fastestavailablenetwork.Seenextpagefordetail.

Connection Manager 2.0 A SignalStrength

B 4GConnectButton

C 3GConnectButton

D ViewAvailableWiFiNetworks

E Settings

F AutoConnect

G ViewUsage

H WiFiConnectButton

I ConnectionStatus

I

H

G F E

D

C

B

A

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Key Features of the Connection Manager• Easy-to-Use Display – The 3-button network interface displays all available

networks and the status of each, so you can conveniently manage all your Internetconnections:

4G: Super-fast4Gnetwork

3G: Nationwide3Gnetwork

WiFi: LocalhotspotorpreferredWiFinetwork

• AutoConnect Mode – This defines what you connect to automatically and sets the Connection Manager to auto connect instead of manually connect.

• Simple Network Management–Letsyoudefine/setwhichnetwork,4Gor3G,theConnectionManagerwillalwaysconnecttofirst.

• Simple WiFi Management – Automatically connects you to your preferred WiFinetworks.

• VPN Access–WorksseamlesslywithyourVPNapplication.

• Convenient Search Mode–GotoSettings>Help to search for answers to yourConnectionManagerquestionswithoutleavingtheapplication.

• Usage Tools–Displaysbillableusage,rateplanandallowancedetailswithinyour current billing cycle.

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Getting the Most out of Your Connection ManagerHow do I use the Connection Manager to manage WiFi?

ToconnecttoaWiFinetwork,clicktheWiFi Connect Button and use the drop-down arrow toseealloftheavailableWiFinetworks. Click on the network you wish to connect to.

WiFimanagementcanalsobeenabledfromthe Settings>Preferences menu. On the Connection tab, select Yes next to Manage WiFi.

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How do I make sure I have the latest Connection Manager?

YouknowyouhavethenewTimeWarnerCableConnection Manager if you are using the one pictured at left. To ensure you have the latest software version of theConnectionManager,goto:Settings>About>About Time Warner Cable Connection Manager (Version 2.0). ForMac,clickonTime Warner Cable Connection Manager in the menu bar, then select About Time Warner Cable Connection Manager.

To download the latest Connection Manager version, goto:timewarnercable.com/mobilesoftware

Can I connect my VPN using Mobile Internet?

Yes,youcanconnecttoyourVPNasyounormallywould.

How do I get support for the Connection Manager?

FormoreinformationontheConnectionManager,usetheSettings menu to access Help and the User Guide.Youcanusethemenuto:

• SetyourWiFiprofile

• Manuallyconnecttoanetwork

• Changesettings

• ViewyourMobileInternetusage

Foradditionalassistance,pleasecontactCustomer Care at 888.662.4577.

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I can’t connect to the Internet via 4G, 3G or WiFi. What should I do?

Thereareseveralthingsyoucantry.Startatthetopandworkdownthelist if necessary.

1. MakesuretheLaptopCardisseatedproperlyintheUSBport.

2. Removeandre-inserttheLaptopCardinadifferentUSBport.ThisLaptopCardisonlycompatiblewitha2.0USBport.

3. Exit the Connection Manager by right-clicking the application logo, then choosing Exit.ForMacusers,right-clicktheDociconandchooseQuit.

4. Make sure the device is unplugged and reboot the computer.

5.IfyoupurchasedyourLaptopCardthroughTelesales,youmaystillneedtoaccept the terms of service. To accept the terms, call us at the number listed on thecontactpageofthissite.Besureyouhavethefollowinginformationhandy: youraccountnumber,theLaptopCardMACIDandthelast4digitsofyour SocialSecurityNumber.

6.UninstalltheConnectionManagersoftwarebygoingtoControl Panel> Add/Remove Programs. ForMac®, select the uninstall application from the Time Warner Cable Connection Manager Applications file folder. Then download and reinstall the latest Connection Manager software available at timewarnercable.com/mobilesoftware

7.VerifythecomputerhasthelatestOperatingSystemupdatesandWindowsHotfixes. (Hotfixes are available on the Microsoft website.)

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Connection Manager System RequirementsMac®OS X 10.5, 10.6

and 10.7Windows® XP Windows Vista® Windows® 7

Processor 1GHz 300MHz 1GHz 1GHz

RAM 1GB(2GBrecommended)

256MB(512MBrecommended)

1GB(2GB recommended)

1GB(2GB recommended)

Hard Drive Space 125MB FreeSpace

150MB FreeSpace

150MB FreeSpace

150MB FreeSpace

Windows® Service Pack

n/a ServicePack3 (or higher)

ServicePack2 (or higher) Any

Internet Explorer® Safari® IE® 7 (or higher) IE® 7 (or higher) IE®8(orhigher)

Device System Information

USB Compatibility 2.0USBPort

CDMA Frequency EVDORev.A/1xRTTDualBand800/1900MHz

WiMAX Frequency 2.5GHz

FCC ID XHG–U601

To make sure you have the latest version, please visit timewarnercable.com/mobilesoftware

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Warranty

This Sierra Wireless 250U Laptop Card iscoveredbyalimited12-monthmanufacturer’s warranty. A copy of the warranty is provided with your original paperwork.Failuretocomplywithallwarrantyserviceproceduresandinstructions may result in additional charges. Please call Customer Care at 888.662.4577 for detailed information about warranty returns.

Account Management, 4G-fast

Manage your Time Warner Cable Mobile Internet services, track your usage, or check your bill wherever and whenever works for you, using the Mobile Manager. SignupunderMy Services at timewarnercable.com.

Important Safety Information Warning (FCC)

ThisdeviceisincompliancewithParts15,22,24,and27oftheFCCRules.Operationissubjecttotheconditionthatthisdevicedoesnotcauseharmfulinterference. The device must accept any interference received, including interference that may cause undesired operation.

Customer Support

Forpersonalassistance,pleasecontactCustomer Care at 888.662.4577.

This device is locked and intended for use only with Time Warner Cable Mobile Internet or Business Class Mobile service from TimeWarnerCable.ActivationanduseissubjecttoTimeWarnerCable’stermsandconditionsandprivacypolicy,andrequiresaserviceplanthatmustbepurchasedseparately.4GserviceonlyavailableinTimeWarnerCable4Genabledserviceareas;3Gserviceisrequiredforcoverageoutsideofthe4Garea.Additionalper-MBdomesticandinternationalroamingchargeswillapply forserviceoutsideofthe4Gand3Gcoverageareas.4Gnetworkspeedsareupto10Mbpsfordownloadsandupto1.5Mbpsforuploads;3Gnetworkspeedsareupto1400fordownloadsandupto500Kbpsforuploads.Actualspeedsmayvarybasedonindividual circumstances or conditions. Other restrictions may apply.

©2011SierraWireless,theSierraWirelesslogo,andtheredwavedesignaretrademarksofSierraWireless.Otherregisteredtrademarks that appear on this package are the property of the respective owners.

© 2011 Time Warner Cable Inc. All rights reserved. Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license.