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The Consumer Protection Act 1986 is a social

welfare legislation which was enacted as a result of

widespread consumer protection movement. The

main object of the legislature in the enactment of

this act is to provide for the better protection of the

interests of the consumer and to make provisions

for establishment of consumer councils and other

authorities for settlement of consumer disputes

and matter there with connected.

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This act was enacted in the 37th year of the Republic of India and was amended from time to

time in the following years i.e. 1991, 1993 and 2002.

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An act to provide for better protection of the

interests of consumers and for that purpose tomake provision for the establishment of

consumer councils and other authorities for the

settlement of consumer disputes and formatters connected there with.

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CONSUMERS NEED PROTECTION AGAINST

Unfair trade practice

Restrictive trade practice

Defects

Deficiencies

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Charging above MRP printed.Charging above MRP printed.

Falsely claiming a sponsorship, approval orFalsely claiming a sponsorship, approval or

affiliation.affiliation.

Offering misleading warranty or guarantee.Offering misleading warranty or guarantee.

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RESTRICTIVE TRADE PRACTICE

y Price fixing or output restraint re: delivery/flow of supplies to

impose unjustified costs/restrictions on consumers.

y Collusive tendering; market fixing territorially among competingsuppliers, depriving consumers of free choice, fair competition.

y Supplying only to particular distributors or on condition of sale

only within a territory.

y

Delaying in supplying goods/services leading to rise in price.y Requiring a consumer to buy/hire any goods or services as a pre-

condition for buying/hiring other goods or services.

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CONSUMERS NEED PROTECTION AGAINST

DEFECTS

Any fault, imperfection or shortcoming in the quality, quantity, potency, purity

or standard which is required to be maintained by or under any law for the

time being in force or under any contract express or implied or as is claimed

by the trader in any manner whatsoever in relation to any goods.

DEFICIENCY

Any fault, imperfection, shortcoming or inadequacy in the quality, nature and

manner of performance which is required to be maintained by or under anylaw for the time being in force or has been undertaken to be performed by a

person in pursuance of a contract or otherwise in relation to any service.

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CONSUMER'S RIGHTS

yy RightRight toto safetysafety againstagainst hazardoushazardous goodsgoods andand servicesservices

yy RightRight toto bebe informedinformed aboutabout quality,quality, quantity,quantity, purity,purity,

standard,standard, priceprice

yy RightRight toto choosechoose fromfrom aa varietyvariety atat competitivecompetitive pricesprices

yy RightRight toto bebe heardheard

yy RightRight toto seekseek redressalredressal

yy RightRight toto consumerconsumer educationeducation

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FORUM & JURISDICTION Consumer Disputes Redressal Forums (District Forum)

Claims less than or equal Rs.20 lacs.

Consumer Disputes Redressal Commissions (StateCommission)

Claim more than Rs.20 lacs & less than Rs.1 crore & appeals.

National Consumer Disputes Redressal Commission (National

Commission)Claim equal to Rs.1 crore & appeals

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ESSENTIAL INFORMATION IN THEAPPLICATION

Name and full address of complainant

Name and full address of opposite party

Description of goods and services

Quality and quantity

Price

Date & proof of purchase

Nature of deception

Type of redressal prayed for

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