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FLY HIGH12th Edition, May 2017

© 2017, QuEST Global Services Pte. Ltd.www.quest-global.com

LEADERSHIP MESSAGE

SUCCESS STORIES

STRATEGIC RELATIONSHIPHIGHLIGHTS

TRAVEL DIARY

BEYOND BUSINESS – CSR WITH AIRBUS TEAM

DISTANT YET CLOSEAIRBUS WICHITA & QuEST ODC

AERO INDIA 2017

Dear Patrons,

Greetings from QuEST Global!

We are happy to inform you that QuEST Global completes 20 years since its inception in 1997. As we celebrate this remarkable milestone, I would like to thank you for your support and trust that has contributed to our growth story.

I am very excited to connect with you through this edition of the newsletter to Airbus Group – Fly High. QuEST Global is an offshore driven global organization ensuring onshore led capability development which is in-line with customer requirements to reap significant benefits through offshore centric local-global model. This is exercised within QuEST to provide value to Airbus Group every day.

We are proud to have delivered 800,000 hours globally in 2016, withmore than 70% content from best-cost countries; generating $25 million in savings to Airbus, assuming every dollar spent offshore – a testimony to our constant endeavor tocreate value, through our local-global model, in the areas we engage with Airbus.

QuEST team was honored and excited to host some of the key members of Airbus Group in 2016, and we showcased our progress and key accomplishments in QuEST-Airbus Offshore Development Center (ODC). We will continue to invest, grow, and bring value to Airbus in our endeavor to take the relationship further.2016 witnessed Airbus Wing & Pylon Design Center, India (ODC) delivering high-end maximum integrated design and stress work packages. Thanks to the clear offshore strategy and well architected transition plan by Airbus divisions. QuEST also successfully delivered large Check Stress Work

Package on the latest Airbus A350 program, through ourrobust local-global team. The other notable delivery was on

Video Surveillance System from the Embedded team.

Lastly, QuEST Global has retained the AirbusWings & Pylon Offshore Development Center (ODC) contract. Thanks to continuous support from Airbus and efforts of QuEST team. I look forward to strengthening our strategic collaboration with Airbus Group in the years to come and beyond.

I will leave you here to explore this edition further, hoping that it will be very insightful.

Warm Regards,Deepak B J

QuEST Global EngineeringDirector – Strategic Accounts, Airbus Group

[email protected]

LEADERSHIP MESSAGE

2 © 2017, QuEST Global Services Pte. Ltd. www.quest-global.com

QuEST is proud to have delivered 800,000 hours

globally, with more than 70% content

from best-cost countries.

QuEST Global retains Airbus Wings & Pylon Offshore Development Center (ODC) contract.

Thanks to the continuous support

from Airbus and efforts of QuEST team.

In the picture (left to right): Dr. Ajay Prabhu, COO - QuEST Global; Robert Nardini, Head of Airframe Engineering - Airbus; Dr. Srinivasan

Dwarakanath, CEO - Airbus India and Bernard Richardot, Head of Product Development Procurement - Airbus


SUCCESS STORIES

As part of our Strategic partnership with Airbus Buxtehude, QuEST is engaged with KID-Systeme (A wholly owned subsidiary of Airbus). KID-Systeme is a market-leading supplier of electronic cabin systems for passenger and corporate aircraft.

QuEST has been privileged to engage with KID-Systeme, a market-leading supplier of electronic cabin systems for passenger and corporate aircraft to develop complete solutions for SKYpower and Video Surveillance divisions. Details of which are provided below:

SKYpower Division Capability: The most technologically advanced aircraft In-Seat Power Module (ISPM) and cabin power management systems available on the market today. The product is designed to guarantee airline passengers sufficient power to use their personal electronic devices, including laptops, smartphones and tablets, while in flight.

Video Surveillance System Capability: Video Surveillance System (VSS) is a modular and scalable Video Surveillance solution for all types of aircrafts. The system comprises different applications including Cockpit Door Surveillance, Cabin Video Monitoring and Cargo Surveillance in one common system. It is designed to be an aircraft program/manufacturer independent to enable a fleet-wide deployment of a common video surveillance solution for airline customers. VSS offers all airlines a system with customizable functionalities to consider individual

expectations and needs. On top, it provides a solution which makes passengers feel safe.

VSS Success Story

Key Differentiators:

● Developing a high-resolution Compact Camera to Aerospace standards

● Modular Design: Customization of system to line fit for different Airlines

● Custom build Image Processing Algorithm

● 100% Design, Development and Build in India by bringing the new supply chain to the DO254/Avionics standards

Value Add to Airbus

● Developed a custom G-Streamer plug-in to utilize the device HW rendering and decoding with optimized hardware resource performance

● Successful demonstration of VSS to various airline customers

I want to thank you for your efforts and hard work during the last few weeks. We received a very positive feedback from our customer according the demonstration and test in Seattle.

‘The direct view system performed very well with EAD lighting scenes and the IR LEDs enabled excellent viewing in low light conditions. The AR (certification specialist) was generally pleased with the system output during the demonstration.’

Great job!

CARSTEN VOGELHO VIDEO SYSTEMS KID-SYSTEME GMBH

VIDEO SURVEILLANCE SYSTEM CAPABILITY

Source: http://www.kid-systeme.de/

Introduction

QuEST successfully delivered key package on A350-1000 Leading Edge Checkstress for Airbus, highlights of which are shared below.

Scope

The scope of work for A350 - 1000 FLE Checkstress Support involves supporting the PSS activity, FEM modifications and preparation of validation reports. This includes responsibilities to carry out load exceedance check, RF calculation, preparation of static and F&DT dossiers for certification, Particular Risk Analysis (PRA), and SRM Preparation.

In the first and the second phase, 7 FEMs were checked for correctness and updated to bring it to MSN 88 Standard and 7 load exceedance reports were prepared.

The third and the fourth phase following, checked 35 static dossier and 17 F&DT dossiers. And the future tasks involve 47 SRM preparation.

Organization

QuEST Project Management and Technical Leadership aligned with Airbus, provides strong communication and cohesiveness between Airbus, QuEST UK and QuEST Bangalore sites.

Low RF Mitigation

● Status of Low RF burndown added to V-Board

● ~500 Low RFs mitigated till date

Stronger Governance

Unique dossier tracking

Continuous Improvement

Check stress progress report

Integration with Team

QuEST/Airbus team building exercise

PSS creation, FEM modifications with validation reports, load exceedance checks, RF calculation and static and F&DT certification dossiers.

Authorized Reports

A350 – 1000 FIXED LEADING EDGE CHECKSTRESS SUPPORT

FRANCESCO ROSARIO COSTAGLIOLAHOE A350 FIXED LEADING EDGE AND FRONT SPAR AIRBUS

Thank you very much for this exceptional piece of work. In AIRBUS we do recognize the professionalism and dedication demonstrated by all QuEST employees who have contributed to these key deliverables.



QuEST has been working with Airbus on Wing concessions program over the last 6 years. Wing Concessions is one of the key programs which require 24x7 support for Engineering Plants. This includes building design and analysis solutions for non-conformities occurrence on development and production aircraft, spare parts, equipment, and airframes. QuEST’s extensive experience in Wings triggered the initial discussions with Airbus Bremen on Highlift Flap track beams.

It was an exciting time for the engineers with QuEST’s initiation on Wing movables concessions. Airbus Bremen team first visited QuEST-Airbus ODC in October 2016 to understand the capability. This was followed by several meetings between Airbus and QuEST teams that finalized the scope, approach, tool sets and action plan for the way forward.

2017 started with deployment of engineer onsite at Bremen facility to understand the product. The team engaged in a familiarizing program to gain hands-on knowledge on the manufacturing process.

The program included relevant trainings and discussions with Design Authority to understand the requirements. The Signatory Delegation Authority for High Lift Concession was awarded to one of QuEST’s engineers post an interview session.

The Airbus Design & Stress Leads visited ODC to review QuEST’s readiness and officially begin the concessions work. Today, 100% seamless workload transition has been achieved, with the team delivering concessions with great quality and speed. Thanks to the support received from Airbus Bremen team and the remarkable strategy and execution of ODC.

The ESG UK support team demonstrated the progress made by QuEST and SA CPD in 2016.

To give some background, in 2015 the UK team delivered a total of 61 MSNs and the customer service requests for 2016 was 250 MSNs. While this seemed impossible in the beginning, the team shared learning from Long Range Program to improve the Single Aisle process, and reduce the amount of analysis required based on past experience.

Challenges Faced

At the start of 2016, there were a number of challenges due to the rollout of a new process, such as:

● The risks of failing to hit the monthly delivery commitment, in advance of trialling the new process

● The changed need of resource skill

● The locality of the QuEST team to the concessions

● The access to concessions

QuEST KICKS OFF BREMEN HIGHLIFT NON-CONFORMANCES MANAGEMENT

EXTENDED SERVICES GOAL (ESG) NON-CONFORMANCES MANAGEMENT

And the team outdid these challenges, achieving the following ESG stats:

2016 Target 250 MSN Delivered 315 MSN byend of December 2016

Approval of 283 MSN bythe end of December 2016

Thomas Rylewicz & Michael Walter with Sriranjani (QuEST onsite engineer) Michael Walter & Alan Ford with ODC team

Visits Wins BeyondBusiness

Airbus Helicopter steam led by Thomas Gut, VP – Airframe Design

Engineering and Christoph Steindl – Development Manager (X6 primary structure), visits ODC for discussions

on Crane Hoist design

July-16

Darin Seers and Sheldon Clarke from Airbus Wichita visits ODC for

A380 F&DT project kick-offJun-16

Airbus team comprising of Tim Pegler, Andrew Gollin, James

Buck, Nitish Kumar and Chetan Chaluvaraj visits ODC for Quarterly Review Meeting

Aug-16

Airbus Wichita team led by Edward Lesser, Ian Powell and Michael Leport visits ODC for successful

closure of A330 neo projectAug-16

John O’leary, Vice President – Airbus Americas Engineering from

Airbus Wichita visits ODC to witness the progress made since start of

Wichita relationship

Sept-16

Airbus leadership with 5+ years ODC team members during Annual Review

MeetingNov-16

Pete Smith, Head of Single Aisle Wing Engineering, Airbus UK visits ODC for review and launch of said

work packageNov-16

Airbus sponsoredQuEST Ingenium 2016

event – Pan-India Design Innovation contest for engineering graduates.

Sept-16


STRATEGIC RELATIONSHIP HIGHLIGHTS

Visits Wins BeyondBusiness

Simon Ward, Vice President and Srinivasan Duvvuri, Director from

Airbus International Cooperation visits ODC to understand and develop

future supplier strategy

Dec-16

Airbus procurement team led by Francois Allard, Mintoo Bhat and

Manjeet Rana visits ODC to evaluate offshore development strategy

Apr-17

Airbus procurement team led by Bernard Richardot, Olivier Devaux,

Chetan Chaluvaraj and Alphy Meladath visits ODC to evaluate offshore development strategy

Nov-16

QuEST – Airbus joint CSR activity (school adoption – 4th

year in a row)Dec-16

Airbus Wing Engineering Customer Services team

comprising of Chris Voysey, John Leonard and Steven Lewis visits

ODC to evaluate capability

May-17

Frederic Fontanges, HO Broughton Plant and James Buck, Wings

Outsourcing Manager visits ODC to implement Broughton offshore strategy

Apr-17

Saurav Sinha, appointed as Wings ODC Representative Jan-17

Michael Walter and Alan Ford from Airbus Bremen visits ODC for High-lift

Concessions work package kick-offFeb-17

Airbus KID Systeme team led by Frank Rahn and Dr. Marc Reinert visits QuEST embedded team for

offshore projects kick-off

May-17


TRAVEL DIARY

The winners of ‘QuEST Ingenium 2016’ were all set to make their dream trip – visiting the Airbus Facility in Wichita. Accompanied by the QuEST team, the Ingenium winners started their journey on January 15, 2017. During the first day of their visit, Mark Nys, Vice President, QuEST Global, took the team to Cosmo Sphere – a space museum located in Hutchinson. The students were amazed to see the varied collection of space artifacts, right from the Soviet Vostok capsule which was actually flown in space, to the SR-7IA Blackbird which holds the record for the fastest plane in the world.

The second day was the most awaited day for the Ingenium winners. And what better way to start the day than meeting John O’Leary, Vice President, Airbus Americas Engineering. This was followed by a tour to the Airbus Engineering Complex in Wichita.

The team then headed to explore the University where they visited Go-Create, a new venture that brings in the best of technology in hobbyist manufacturing from 3D printers to lathes and milling machines. The team also visited NAIR Robotics, who have been working on the fields of VR,3D Printing and Reverse Engineering, the Biomedical department, and Crash Bionics. They also gave a brief presentation on their achievements.

On day three, the team flew to Mobile and was greeted by Kristi, Director Communications at Airbus. The team then headed for a city tour.

On the final day of the visit, the team was taken to the final assembly line of Airbus 320s. This was followed by the innovation lunch, where the team had to work on a project presentation. A session led by the Airbus Engineers took the team through various innovations that have been happening in the field of Aerospace, and the team shared their ideas on improvization of air travel experiences. The day ended with a dinner hosted by John O’Leary.

QuEST INGENIUM 2016 WINNERS VISIT AIRBUS WICHITA & MOBILE, USA

It was truly a spectacle to watch how parts from all around the globe come together at one place to finally build the marvel of engineering. We really had a great time understanding more about Avionics and Aerospace industry.

We feel utmost fortunate and grateful to QuEST and Airbus for having given us this wonderful opportunity, an opportunity that one definitely gets once in a lifetime.

- WINNERS OF INGENIUM 2016


QuEST Ingenium winners with Mark Nys

QuEST Ingenium winners with Airbus Wichita team

Project presentation by QuEST Ingenium Winners to Airbus Wichita team

THANK YOU AIRBUS FOR YOUR SPONSORSHIP

From November 28, 2016 to December 2, 2016, Airbus and QuEST volunteers traveled to Government Model Primary School, Bengaluru (India) to work on various activities taken up as part of the Corporate Social Responsibility (CSR) activities for the year. This included cementing of the roof, installing kho-kho pole for sports activities, tank movement, painting and art work in classrooms and various sessions by Airbus customers on health and safety for the kids. The activity was organized under the CSR project at QuEST Global in partnership with Airbus.

The team of volunteers arrived at the school on November 28th and for a week, they engaged in hands-on work, building the infrastructure of the school, sessions on health and safety and preparation for a cultural event for the closing ceremony and many more activities to connect with the school kids. Before the CSR activities were concluded, a special lunch was organized for GMPS students by QuEST which was served by Airbus and QuEST volunteers. Airbus volunteers enjoyed serving food to the kids and appreciated QuEST for giving them this opportunity.

On the concluding day, the team enjoyed the local dances and various cultural programs by the students. As a token of appreciation, mementos were given to the volunteers.

The CSR activity at GMPS got excellent support from all the twenty volunteers from QuEST-Airbus ODC and eight volunteers from Airbus who flew all the way from different parts of the world for this activity.

Commenting on the experience, one of the volunteers said this was the first experience working on a CSR initiative.

BEYOND BUSINESS – CSR WITH AIRBUS TEAM

ENGINEERING A POSITIVE CHANGE: QuEST AND AIRBUS VOLUNTEERSEXTEND SUPPORT TO GOVERNMENT MODEL PRIMARY SCHOOL

We started planning this activity two months in advance and created three teams to work on infrastructure, sports and culture, and painting work. Teams worked independently and came up with a list of activities which the school management wanted us to take up. After finalizing the activities based on priority and impact, the work was spread across the week. It was a really great experience for all of us.

– CSR VOLUNTEER


QuEST volunteers with Mark Collins and James Buck, and Airbus volunteers – John Goggin, William Tulloch, Christoph Nuy, Daniel Godzisz, Dana Falcon, Krizelle Laurens, Prabir Majumder and Sarabpal Bhatia.

DISTANT YET CLOSE - AIRBUS WICHITA & QuEST ODC

When you get the relationships right, a lot of the other stuff fall into place. Wichita has invested a great deal of time and effort in the ODC; however, because of their eagerness and hard work, we’re realizing the rewards with positive results and demonstrated advancement.

BOB BOOTHWICHITA’S A330 HEAD

OF ENGINEERING

What impresses me most about working with the ODC is how important it is for them to do a good job and to please the customer.

IAN POWELL,WICHITA’S FLE STATIC

STRESS INTEGRATOR

The ODC team is very easy to work with; they have an enthusiastic attitude and are very committed to their work.

WALT DIXONWICHITA’S FLE F&DT LEAD

It was a great opportunity to work very closely with AAE A330Neo Static Team for 4 weeks at Wichita. An exciting place to work, with no dearth of information and communication. I’ve always felt as if I am part of AAE Wichita team.

SANJAY JAISWALA330NEO STATIC LEAD,

QuEST GLOBAL

We are proud and honored to be a part of your team. Thank you for a splendid opportunity on the A330Neo Static Team. We will do our best to perform and deliver, exceeding expectations on future programs. This strategic partnership has encouraged many other engineers to look forward to exciting opportunities from Airbus Wichita.

SATYA IYENGARHEAD OF ENGINEERING

AIRBUS ODC, QUEST GLOBAL


THANK YOUfor your trust

and sucessful collaborationof A330 Neo program

QuEST GLOBAL HOSTS DR. SRINIVASAN DWARKANATH,AIRBUS INDIA'S CEO AT THE AERO INDIA 2017 EVENTQuEST Global hosted a networking dinner at JW Marriott, Bangalore on February 13 2017, prior to Aero India 2017 event. QuEST’s aero customers and select associates were invited for an evening of networking over cocktail and dinner.

Making this high profile gathering even more special, Chief Guest Dr. S. Dwarkanath, Airbus India’s CEO shared an insightful perspective of India’s Aerospace and Defence industry. With the national initiative of ‘Make in India’ and exponentially growing demand for aircrafts globally – both civil and military, he is very positive on the inevitable development of India’s A&D industry to meet a large pie of that demand.

He was then felicitated by Dr. Ajay Prabhu, QuEST Global’s COO for his long standing contribution to the Aerospace industry. After the plenary session, the award winning painter, Vilas Nayak was invited on stage to do a live portrait painting of the Chief Guest. His impressive artistic skill rendered a larger than life portrait within minutes.

About the event:

Every alternate year, around the duration of Aero India, QuEST hosts a gala dinner for select customers. Along with these industry leaders, the guest list also included industry

bodies, analysts, diplomats and financiers.

The networking event which was themed ‘Engineering Transformation’ covered all aspects of QuEST’s growth story in Aero domain. New age technology such as Virtual Reality and Augmented Reality were used to showcase QuEST’s capability and potential in Aero domain. The up-close 3D experience of QuEST’s Hangar was virtually enjoyed by all. The drone flying zone had a QuEST employee, who also happens to be India’s first Drone Flying Champ, help curious guests to fly drones for the first time.

A special start-up zone that hosted some of the promising start-up companies whose innovation, services and solutions, was one of the highlights of the evening. They were invited to participate as a part of the engineering eco-system by QuEST, presenting them the opportunity to interact directly with QuEST’s customers.

It was a great evening for QuEST’s aero community that offered many networking opportunities amongst guests and our leaders. Dr. Dwarkanath’s presence at the event was highly appreciated by many.


Mark NysAccount Manager - USA(Airbus)+1 [email protected]

Vijay VenkataramuAccount Manager - India(Airbus)+91 [email protected]

Sandeep H DAccount Manager - Germany(Airbus)+91 [email protected]

Alberto Rodriguez Account Manager - Spain(Airbus)+34 [email protected]

Deepak B JDirector - Strategic Accounts (Airbus)+44 [email protected]

Daniel Thorpe Account Manager - UK(Airbus)+44 [email protected]

AEROSPACE & DEFENCEGLOBAL FOOTPRINT AND CAPABILITY

Japan

BangaloreBelgaumSingaporeIndonesiaMalaysia

ToulouseMadrid

Derby, Bristol BerlinWolver-hampton

East HartfordWindsor Locks

Cincinnati

Rockford

IndianapolisWest Lafayette

PhoenixSan Diego

Wichita

Americas▪ Stress Analysis (Static, F&DT)▪ Aero-thermal & Heat Transfer▪ Non-conformance Management▪ Manufacturing Engineering▪ Project Engineering▪ Supply Chain & Quality

Europe▪ Aero-structures Design/Analysis▪ Stress Analysis (Static, F&DT)▪ Technical Data Services▪ Embedded Systems▪ Manufacturing Engineering

Asia Pacific▪ Aero-structures Design/Analysis▪ Aftermarket Services▪ Manufacturing Engineering▪ Technical Data Services▪ Embedded Systems▪ Supply Chain

© 2017, QuEST Global Services Pte. Ltd. www.quest-global.com

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