Organizational Capital

The capacity of an organization to effectively and efficiently achieve

its objectives and move toward fulfilling its vision.

Capital Domains

Fundamentally there are three domains of capital that need to be continuously developed to achieve a high level of Organizational Capital.

Physical

Social

Human

Building Components

Three components are used to build organizational capital. Internal

External

Leadership

Leadership Excellence

How do we strive to become better leaders?

• Understanding• Assessing• Improving

Internal

External

Leadership

Understanding Two Questions?

What do we know about our leadership abilities?What do others know about our leadership

abilities?

Unknown Known

* Based on the Johari Window of Interpersonal Development

Known

Sel

f

Others

Known v. Unknown

Facade Arena

Unknown Blind Spot

Unknown Known

* Based on the Johari Window of Interpersonal Development

KnownS

elf

Others

Moving Towards Known

Facade Arena

Unknown Blind Spot

Unknown Known

* Based on the Johari Window of Interpersonal Development

KnownS

elf

Others

Feedbac

k

Assessing

• Observed behaviors • Anonymous• Easy to administer• Results for your use• Multi-rater strategy

Multi-Rater

Direct Reports

Pee

rsS

elf

Supervisor

Single v. Multi-RaterSingle-Source may…….• Be self-serving• Reflect bias• Not have observed• Avoid confrontation• Vary from source

Multi-rater tend to…….• Have balance• Remove bias• Be those who know• Promote honesty• Present fuller picture

Use of

1. Identification of areas of strength and concern

2. Comparison to peer group

3. Creation of Personal Development Plan (PDP)

4. Build Organizational Capital

Process

Introduction Distribution Collection Consultation

Creation (PDP)PresentationRevision

Distribution Packets360 Feedback Packets Include:

• Introductory Letter

• Frequently Asked Questions

• Individual Instructions

• Signature Sheet

Collection

• All On-line• Battery of Items and Open-ended sections• Requires Access Code• After 1st week you are asked to remind participants• You are given access codes to handle lost instructions

Consultation• Understanding the data (What do the

numbers and comparisons mean?)• Dealing with the information (Am I

surprised or does this confirm what I think?)

• Raising new question (Why do others view me this way?)

• Addressing the 360 feedback data (What do I do next?)

Creation of Personal Development Plan

• Reflect on results• Set priorities• Create action plans and timelines• Anticipate barriers• Act on the plan

Presentation and Revision

• Identify Best Practices from Results• Presentation of Best Practices• Use data to revise PDP

Process

Introduction Distribution Collection Consultation

Creation (PDP)PresentationRevision