leadership to drive engagement
TRANSCRIPT
Lead
er v
s. M
anag
er
Leaders and managers both appear to get the job done. So…How do you tell them
apart?
Behavior Results
Lead
er v
s. M
anag
er
Leader!!
Inspires!Motivates!
Appreciates
Manager!!
Task Oriented!Technical!Diligent
Engaged Team!High Productivity!Low Absenteeism!Connected to Co.
Vision
Low Team Engagement!
May Meet Objectives!Disconnected from
Co. Vision
Just because it’s called a “Leadership Style” doesn’t mean it’s actual leadership.
Leadership Styles with Temporary Results
Demand and Demean
May work in professional sports but not in
business. Long term strategies are the
winners.
Bobby Knight; NCAA championship coach. Eventually fired for violent outbursts toward players.
Leadership Styles with Temporary Results
Command and Control !
It’s your business. Motivation not denigration is the winning strategy.!
!
War hero General George S. Patton - temporarily removed from commanding troops during WWII for assault and verbal abuse of
soldiers suffering from PTSD.
Imagine if he
hadn’t lost
command for
11 months…
Leadership Style with Poor Results
Avoidant !!
Avoids hard decisions and ignores realities.!
Listens to feedback but does nothing with it.
But Aren’t Those Leaders Still Successful?
Requires an immense amount
of constant involvement
from leadership
no long term
motivation
strategy
Results in higher
employee stress levels
Lower productivity, i.e. success
takes longer
High employee turnover; increases operating costs as
new employees learn
the particulars of the job
growth
Earnings Report
Low Engagement
!
*Gallup, 2007
*$350 billion per year in
lost productivity
So long… buh bye…
You’
re E
mpl
oyee
s Will
Qui
t You
More than 2/3 of employees quit their boss, not their job.!!
http://youtu.be/Ew_tdY0V4Zo - click the image to play video (now) or copy/paste URL (later, of course)!
So, Who Stays?
Unmotivated and actively disengaged employees who want to leave but can’t (no better options, lower pay, need
benefits)!!
Disengaged employees who don’t care to be engaged (a.k.a. Coasters)
What needs to shift in your leadership style?
Leadership Qualities That Work
Generally (previously) referred to as feminine qualities:!
!
Humility
Empathy
Generosity
Inclusiveness
Patience
Pie slices in red were rated as traditionally masculine
leadership qualities. All other “slices” were rated as
traditionally feminine qualities. !
Competencies on the pie chart begin with the lowest rated “selfless” and move clockwise for
increasing importance.From the book The Athena Doctrine by Michael D’Antonio & John Gerzema
Top 10
Competencies Desired For
Modern Leaders
30,000+ respondents world wide
Which means…?
Fewer traditionally masculine qualities required to drive engagement for success.
Wha
t To
Do…
Build Trust
Ensure Employee Growth
Offer Recognition
Communicate Honestly,
Respectfully, Regularly
It’s
The
Litt
le T
hing
s
Positive messages
Consistency
Clear expectations
Specific Attributes & Behaviors
Emotional Intelligence
Effective Communication
Visibility/Presence
Flexibility
Humility
The Science of Happiness At Work
Long term motivation and engagement require:
• Connection to the company vision
• Pride of purpose
• Positivity in the work environment PERMA; an acronym used in Positive Psychology for
experiences that lead to success in all domains of life. Developed by Martin Seligman.
A leader is one who knows the way, goes the way, and shows the way.
-John C. Maxwell
Success =
Engagement + Morale
!
Driven by Leadership